5 ways msp n-central 11 will revolutionize your service delivery
TRANSCRIPT
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
MSP N-CENTRAL 11Much more than simple automation.
THE WEBINAR
WILL BEGIN SOON!
Scott ParkerSenior Product Marketing ManagerSolarWinds MSP
Ali MahmoudSenior Product Marketing ManagerSolarWinds MSP
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
MSP N-CENTRAL 11Much more than simple automation.
Scott ParkerSenior Product Marketing ManagerSolarWinds MSP
Ali MahmoudSenior Product Marketing ManagerSolarWinds MSP
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
?
Length: 60 min
Questions welcome any time in chat
REC Recording and slides will be posted
T O D AY S W E B I N A R
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved. 4
I N T R O D U C T I O N T O S O L A R W I N D S M S P
20,000MSPs
5M+ Managed Devices
160,000Managed SMBs
200+ New Partners/month
&
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
O U R O N G O I N G C O M M I T M E N T T O T H E M S P M A R K E T
20152 MAJOR RELEASES (10.0 & 10.1)
Core feature sets around ReactiveManagement, Automation, Patch & Customer Sites
2 MAJOR AQUISITIONS MSP Manager
MSP Anywhere
2016/172 MAJOR RELEASES (10.2 & 11)
MSP Connect Remote Control
Patch Management Enhancement
Role Based User Permissions
2 NEW PRODUCTS MSP Risk Intelligence
MSP Backup & Recovery
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
The Remote Monitoring and Management solution trusted by
over 20,000 MSPs globally.
Integrated Patch, Anti-virus, Backup, Mobile Management,
Remote Control and much more.
Advanced behind the scenes support capabilities.
Customer facing Reporting and analytics.
Efficiency through Drag-and-drop Automation you can use.
Integration with top PSA solutions for ticketing and contract
management.
Stress-free scalability for growing MSPs.
Tools for every problem including Risk Intelligence and Mail.
I N T R O D U C T I O N T O S O L AR W I N D S M S P N - C E N T R AL 11
Remote Monitoring and Management for MSPs
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
T E C H N I C A L O V E R V I E W
MSP N-central
TECHNICIAN
MOBILE
PSA/TICKETING
REPORTING
AUTOMATION &SELF-HEALING
AV BACKUP PATCH
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
W H AT ’ S N E W I N M S P N - C E N T R A L 11
Two-Step Verification with Google Authenticator
Add a second layer of security to N-central logins. Remote Control Automation
Adjust hardware acceleration automatically.
MSP Backup & Recovery (Integrated)
+ Role-based User Permissions
Advanced access control in your N-central UI.
Assign multiple roles and granular access to individuals.
Custom PSA Integration Improved API capabilities allow any application to update
ticket status in N-central, receive asset data, tickets and
much more!
Enhanced Monitoring Oracle DB Query, Exchange and Active Directory 2012 DRA
improvements.
Patch Home Page Manage everything patch through a single screen.
Downtime Maintenance Windows Set multiple downtime windows
Mac Scripting
BASH and AppleScript from the N-central Agent.
UI Improvement
Device details header state saved.
Active issues streamlining by removing Service Groups.
Direct link to monitoring tab from device views.
Faster JavaScript loading of pages.
AV Defender 6.0 Update
A new light-weight AV engine.
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
M S P B A C K U P & R E C O V E RY
1
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
C E N T R A L I Z E D M A N A G E M E N T C O N S O L E
One view for everything Backup
Integrated intro MSP N-central 11.
Clear overview of your backup status.
Direct access to local consoles.
Oversee and address all of your customer’s data storage from a single pane of glass.
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
T R U E H Y B R I D R E C O V E RY
Recover from the fastest source (local or cloud)
Recover files, databases, or entire systems
Recover workstations, servers and virtual servers
Recover Any Data Recover Any Device Recover From Any Location
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
H Y B R I D R E S T O R E
Restore all of your customers’ data remotely
Standby Image Local Copy Cloud Copy
WorkstationPhysical/Virtual Server
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
C O N S O L I D AT E Y O U R B AC K U P S T O B E T T E R P R O T E C T T H E I R D ATA
Backup Software A Backup Software B Backup Software C
With a single platform we give MSPs the power to backup any device, manage those backups remotely, and to
recover data quickly on-site or remotely from the cloud.
Many MSPs are stuck managing multiple on-site backup solutions meaning there is no consolidated way to managed
backups or even see if all backups are working.
Current Backup Software MSP Backup & Recovery
MSP Backup & Recovery
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
N O T H I N G M Y S T E R I O U S AB O U T T H I S C L O U D
Equinix datacenter with Dell® servers
Your data lives where you do
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
B AN D W I D T H O P T I M I Z AT I O N
Data deduplication reduces transfer by >99%
We don’t transfer the entire dataset
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
V I R T U AL R E C O V E RY
Private Cloud
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
R O L E B A S E D U S E R P E R M I S S I O N S
2
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
R O L E B A S E D U S E R P E R M I S S I O N S
Overview
USER B(Level 3 Technician)
USER A(Level 3 Technician)
USER C(Level 1 Technician)
USER PROFILES(Details)
ROLES(Feature Access)
ACCESS GROUPS(SO/Customer/Site)
ALLSO/CUST/SITES
SPECIFIC SO/CUST/SITES
GENERAL DEVICE
MANAGEMENT
PATCH, AV,
BACKUP
CONFIGURATION
ALL
SPEC
ALL
Customize each user with specific privileges
tailored to your compliance needs.
No overlap, Roles will only add permissions.
Intuitive display per Role of its granted
permissions.
By default, access will not change during
your upgrade.
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
T W O - S T E P V E R I F I C AT I O N
3
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
T W O - S T E P V E R I F I C AT I O N
Overview
Add an extra layer of security for your MSP
N-central server with Two-step Authentication.
Leverage respected services such as Google
Authenticator (RFC6238)
Simple, affordable and effective mutli-level
access control for everyone.
Login:
Two-step Verification:
ncentraladmin
55232121
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
PAT C H M A N A G E M E N T
H o m e P a g e
4
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
PAT C H M A N A G E M E N T H O M E
Overview
All of your management from one
screen.
Help and guidance readily available.
Visibility into your patch Rules and
maintenance settings configured.
Probe cache status.
Patch profiles and associations.
Patch Approval and Automation.
Patch Setup Wizard.
D e c k Q u e s t i o n
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
R E P O R T M A N A G E R
W h a t ' s n e w ?
5
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
W H AT ’ S N E W
Report Manager 5.0
Scheduled Report Profiles
With a few clicks, partners can now schedule the same report for some or all of their customers.
Disk Trending Report
Calculate the Disk Space usage and provide an estimated date where the Disk is predicted to be full.
ETL Reports
Designed to help power users troubleshoot Report Manager when exports are taking a significant
amount of time.
Small UI us abilities enhancements
Page “blink” or refresh during report customization has been optimized.
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
N E W R E P O R T – D I S K U S A G E T R E N D I N G
A report built to review your storage use and predict when drives will fill up to capacity.
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
N E W R E P O R T - E T L P E R F O R M A N C E T R E N D I N G
A report built to troubleshoot slow performance in data transfer between N-central and Report Manager.
© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
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T h a n k y o u !
SolarWinds and SolarWinds MSP are the exclusive property of SolarWinds MSP Canada ULC, SolarWinds MSP UK Ltd., or its affiliates and may be registered or pending registration with the U.S. Patent and Trademark Office and in other countries. All other SolarWinds MSP and SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks (and may be registeredtrademarks) of their respective companies.
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