5 ways to cut no-shows
TRANSCRIPT
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
5 ways to cut no-shows
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
How much are no-shows
costing your business?
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
Missed appointments cost businesses a huge amount
in forgone revenue.
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
Missed appointments cost businesses a huge amount
in forgone revenue.
They’re also disruptive
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
Reducing no-shows is an easy way to
increase revenue for your business
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
And there are some simple things you can do to significantly reduce them…
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
① Send reminders to your clients
¤ Send automated text and email reminders, 2-way reminders have the best effect.
¤ We’ve found the best combination of reminders is:
An email reminder 4 days in advance.
A text reminder 2 hours in advance.
¤ Use an email reminder system that lets
clients add the appointment to their own calendar easily.
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
② Track & Blacklist
¤ Track your no-shows so you can see who your worst offenders are. Make sure it’s easy to see a full history of attendance by client.
¤ Then don’t let people with a history of
no-shows book the best slots. Or don’t let them book at all without paying in advance.
¤ If you track your no-shows you may be able to spot other patterns. Are they worse at certain times of day or season?
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
③ Make it easy for clients to reschedule
¤ Give clients an opportunity to reschedule in advance. Some systems let you do this automatically in reminders. Here’s an example from a 10to8 email reminder
¤ If your client booked well in advance
chances are there personal availability could have changed.
¤ Give them plenty of warning about the opportunity to reschedule so it doesn’t have a negative impact on your business.
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
④ Have a no-show policy
Good systems will do this automatically for you.
¤ Have a clear no-show policy.
¤ Make sure your clients are aware of it before they book.
¤ If they book online, show them the policy before they book.
¤ If you are taking bookings on
the phone, read it out to them.
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STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
⑤ Reinforce positive behaviors
¤ Say thank you to your clients for showing up!
¤ If they have a 100% record over the course of a period of time, say thank you with a discount on their next appointment.
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
Start reducing your no-shows now!
4/5 of these suggestions
are automated for you by a
booking system called 10to8.
have cut their no-shows to
1 in 900 appointments.
On average, 10to8 customers
Instead of me being in touch with my clients
perhaps twice or three times before their first
meeting and then weekly afterwards, 10to8 has
automated this for me.
Kate Patterson, Hypnotherapist
The 10to8 system is brilliant. It’s so easy to use
and my patients love the reminders, meaning I
now have almost zero no-shows. Gone are the
days of my paper diary.
Luke Jenner, Osteopath
STRICTLY PRIVATE AND CONFIDENTIAL 5 ways to cut no-shows
Try 10to8 for a FREE MONTH and see how
it can help your business. www.10to8.com/trial
Have questions? Schedule a call with one of the 10to8 team.
Or read how 10to8 has helped other businesses in the blog
I’ve had no no-shows since using 10to8.
Elke Hausler, Therapist