@LiaisonTech@LiaisonTech

5 Ways to Know if You Have the Right VAN Provider

@LiaisonTech@LiaisonTech

#1 - Sustainability

• Leadership: Gartner provides a third-party view into Integration Brokerage providers. Check your provider’s position in the Gartner Magic Quadrant.

• Market strength: Make sure your provider handles all your needs and not just a niche, specialty need. Check your provider’s breadth of market solutions.

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@LiaisonTech@LiaisonTech

#1 - Sustainability

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@LiaisonTech@LiaisonTech

#1 - Sustainability

• Worldwide presence: Make sure your provider has domain knowledge in the global economy, not just regional or within one country.

• Size and Scope: Make sure your provider has scalability to handle your growing business.

• Technology: Make sure your provider makes smart choices on technology solutions so your business will not be at risk.

• Flexibility: Make sure your provider is a partner and not a vendor. Partner’s care about your business and adapt to your needs.

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@LiaisonTech@LiaisonTech

#2 - Visibility

• Make sure your provider empowers you with the transparency you need– LENS is a premier cloud-based Business Activity Monitoring (BAM)

tool for Liaison integration service customers which provides total transparency for messaging and data analysis features. Virtually any data source can be plugged in making it possible to converge A2A and B2B activities into a single view.

@LiaisonTech@LiaisonTech

#2 - Visibility

Key Features:• User configurable

dashboard• Next generation message

searching• User-specified saved

filters and views• Time-dimensional

analysis of data• Ability to plug in other

data sources such as customer A2A middleware

Key Benefits• Mitigate business risk

through having real-time transparency for critical B2B and A2A messaging

• Improve margins through understanding supply chain transactions better

• Lower management cost of integration

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@LiaisonTech@LiaisonTech

#2 – Visibility: LENS

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@LiaisonTech@LiaisonTech

#3 - Reliability

• Service Level Agreements: Make sure your provider maintains service availability above 99.9% annually

• Recoverability: Make sure your provider has a geographically dispersed, secondary site for disaster recovery that it is actively used or tested regularly

• Technology: Make sure your provider uses technology that is hot-swappable or redundant to minimize downtime

• Security: Make sure your provider keeps your data secure and maintains compliance with security regulations

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@LiaisonTech@LiaisonTech

#4 - Personalized Service

• Make sure your provider understands and cares about your business– Technical Expertise

• Extension of your business• Non-outsourced, technical support team• Clear, concise communication• Experienced VAN data analysts• Ticket reporting through phone and email/web

– Prompt, personal service• 24x7• Proactive monitoring

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@LiaisonTech@LiaisonTech

#4 - Personalized Service

• Make sure your provider minimizes risk to your business– Migration services

• Seamless migration process• Assigned migration specialist • Meeting held to discuss migration schedule• Migration procedure checklist distributed

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@LiaisonTech@LiaisonTech

Challenge Solution Results

• Wanted to reduce VAN charges

• Needed to improve document visibility (required access to more than 35 days historical data)

• Needed visibility to ‘Document Life-cycle’

• Wanted business user visibility/readability

• Liaison VAN

• LENS (Liaison Enterprise Navigation System) – BAM tool

• Migration of 9,000 TP in 3 weeks

• 23-25 VAN Interconnects

• 45 unique ISA ID’s

• 365 days of document visibility

• Full document visibility and increased usability by business units

• Cost savings of 50%

Success Story – Sears Holdings

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“We were able to on-board 9,000 plus trading partners in just over 4 weeks and increase the self service ability to our business units.”

-- Craig Adams, EDI Manager

@LiaisonTech@LiaisonTech

#5 – Completeness of Solution

• Make sure your provider can expand as you expand your needs– VAN service is the foundational component for all other

Liaison services including data transformation and data integration solutions

– Gives customers flexibility to choose which services they need—secure transport, transformation, partner management, content management

– Compliance – your provider should have solutions which are HIPAA and PCI compliant as part of their portfolio

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@LiaisonTech@LiaisonTech

Summary – Why Liaison?

• Sustainability– Leadership– Market strength– Worldwide presence– Size and Scope– Technology– Flexibility

• Visibility• Reliability

– Service Level Agreements– Recoverability– Technology– Security

• Personalized Service• Completeness of Solution

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@LiaisonTech

Solutions

• Data Integration• Data Management • Data Security

Multinational

• Global headquarters in Atlanta• European offices in Finland,

Netherlands, Sweden, UK• More than 7000 customers

worldwide in over 46 countries

For more presentations:

Liaison Webinars

VAN eGuide – Stay or Switch?

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Additional Resources