5 ways to make your healthcare customers smile
TRANSCRIPT
Healthcare Customers Smile
OmPrompt Executive Briefing
5 Ways to Make Your
(and improve your supply chain order-to-cash cycle)
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Are you happy with your order-to-cash process? Or are you looking for ways to streamline it and improve visibility? If so, who’s smiling most in the relationship between you and your customers?In truth, you’re probably thinking that ‘smile’ isn’t quite the word that comes readily to mind! You might even view your order-to-cash (O2C) process as an on-going daily challenge, fraught with error and anxiety at every stage: a process that only works thanks to the good people you employ and the unique skills and expertise they bring to bear each day. But it doesn’t have to be this way.
Take a look at these 5 ways you can turn your customers’ faces into smiles each and every day – and yours, too, by implementing clever customer automation management.
Are Your Customers Happy
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The last thing you need is confusion when doing business. And there needn’t be any! If you want to delight your customers, you’ve got to do things the way they want them to be done. This creates diversity and complexity because volumes of data – including orders, PODs, GRNs and much more – come to you in a myriad of different formats. But, when you apply customer automation management to your order-to-cash process life gets much simpler.
• Now your teams don’t have to spend their valuable time manually entering data and risk introducing errors.
• Instead, they simply deal with the exceptions where ‘human expertise’ is needed, and spend the rest of their time on higher value tasks.
• So, rather than confusion, your employees are always on top of O2C processes; enabling them to keep your customers up-to-date, in real-time on the progress and status of their transactions.
• Not only that, customer automation management reduces the burden on teams across the whole 02C process - in customer services, transport offices, and finance departments.
Say ‘Goodbye’ to Complexity.
Instead of Being Mystified
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Nothing makes a customer angrier than a late delivery. So what can you do to reduce the chances of it happening? Using customer automation management you can prioritise short cut-off time orders and make late orders a thing of the past.
• Our technology processes incoming orders into your ERP system in near to real time – and from any format – so even the latest orders can be prioritised and given to the right person in your company within a few minutes.
• This level of accuracy, with up-to-the-minute updates, can be vital where your customers’ orders are time sensitive, such as with dairy products and flowers,
or where an important promotion is timed to start on a given date.
• Customer automation management removes the stress of short cut-off times and reduces the chance of missing them.
Take the Stress Out of Cut-Off Times.
Stop Yourself Getting Stressed Out
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If a customer has to wonder where their delivery is, and your customer service representatives have to spend valuable time finding where it’s actually gone, it creates anxiety for everyone. But it doesn’t have to be this way.
• There’s already data that tells you what should be delivered, when – and what is ACTUALLY being delivered – in your business. We can give you access to that data, and compare it, so you get one version of the truth.
• By comparing despatch information with live POD data you can respond to challenges at the point of delivery, proactively - and in real-time!
• Because you now know what has been delivered, you can make sure that your invoice to your customer is right! This, in turn, reduces the likelihood of a claim or payment dispute later on.
Deliver the Right Goods to the Right Person at the Right Time.
No MoreBiting Your Nails
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How can your teams in the customer-facing supply chain meet and exceed your customers’ wishes if they’re not speaking to them? If your order-to-cash process involves these people undertaking manual, repetitive administrative tasks: such as data entry and validation, gathering receipt data from your customers, analysing remittance advice documents and fielding complaints, they’re being tied down unnecessarily. In short, they’re spending too much time looking at computers to actually talk to customers in a positive, proactive way.
• Using customer automation management to automate manual, time-consuming and error-prone processes allows your company to be proactive about providing the best possible customer service.
• Your employees can devote quality time to exceeding your customers’ expectations, cementing the relationship and encouraging long term revenue growth.
• You get improved control over the entire order-to-cash process and your cycle times can even be decreased.
Create A Better Customer Relationship.
Instead of Leaving Your Customers Unimpressed
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Be honest, is your order-to-cash process working well or is it really only doing the minimum it needs to do in order to keep the customer off your back? And how would you know? How confident are you that you have full visibility and control of the process? What if, instead of being a drain on resources, your processes could help you find ways of better serving your customers...
It’s possible, with OmPrompt.
• The automated data capture of orders, claims, remittances and more, leads to a host of very real operational benefits including better order accuracy, manpower time-savings, reduced trouble-shooting, greatly reduced cost per order and faster O2C cycle times for you overall.
• But there’s also a valuable strategic benefit too. Having your O2C process data automated means you
can acquire information to use in your management decision-making. You can use the information in your control to help understand your customers’ need almost better than they do.
• With customer automation management, instead of just ‘doing enough’ you could so easily be doing ‘so much more’ and making your client really smile in the process.
More Than ‘Just Enough’.
Go Beyond Your Customers’Expectations
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As the pioneer of customer automation management, OmPrompt helps a growing number of the world’s leading brands eliminate gaps in the order-to-cash process that have tradition ally required manual workarounds.
OmPrompt has innovative ways of automating repeti tive manual work in the customer management cycle, enabling clients to free up resources, manage by exception, remove restric tions, and eliminate risks to their businesses.
Our intelligent, cloud-based solutions are delivered as a service, co-exist with EDI-based solutions, are quick to deploy, easy to extend, and offer an exceptionally fast ROI.
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