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5596 Raptor I I SERIES Pr int / Copy Vending Stat ion

Original Rev Date: 9-18-2007, Updated: 1 December 2011

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5596-Raptor II Series Print / Copy Vending Station Operator’s Manual

© 1999-2011 VENDAPIN LLC. All rights reserved. Printed in the U.S.A. Part number: 400588-002 (revised: 11/2011) Notice The material contained in this manual is subject to change without notice. No part of this manual may be reproduced or used in any form or by any means, electronic or mechanical, including photocopying or electronic transmission or other means of reproduction or distribution without prior written consent of VENDAPIN. The drawings, specifications, and other technical information contained in this manual are the property of VENDAPIN and shall not be copied, reproduced or used in any way, in whole or in part, as the basis of manufacture or sale of similar items without the prior written consent of VENDAPIN LLC. FCC Warning This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at her/his own expense will be required to take whatever measures may be required to correct the interference. Information to User This equipment must be installed and used in strict accordance with the manufacturer’s instructions. VENDAPIN LLC is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by VENDAPIN. The correction of interference caused by such unauthorized modification, substitution or attachment will be the responsibility of the user. Two-Year Warranty and Service Policy VENDAPIN LLC. warrants to the purchaser that this VENDAPIN product, hereinafter called “the unit,” is free from defects in materials and the workmanship for a period of two years from the date of purchase. If any such defect is discovered within the first 90 days of the warranty period, VENDAPIN LLC. will repair or replace the unit free of charge. If any such defect is discovered after 90 days and up to the end of the one-year warranty period, VENDAPIN LLC. will repair the unit free of charge plus the cost of shipping. All warranty repair and replacement actions are contingent on verification of the defect(s) or malfunction(s) and upon prepaid delivery of the unit to VENDAPIN LLC., 838 E. Jefferson Street, Brooksville, Florida 34601 by parcel post, common carrier, UPS, Fed Ex, DHL or other commercial means. This warranty does not apply to normal wear, to tampering or alterations resulting in cracked or broken components, or to units damaged by voltage, excessive heat, cold or moisture. To preserve your rights under the warranty, you must provide proof of purchase for the returned unit. RETURNING THE PRODUCT REGISTRATION “CUT-OUT” CARD enclosed in this manual with the new unit will also register the warranty by serving as proof. Otherwise, a copy of the sales invoice showing the serial number of the returned unit must accompany the unit as proof of purchase. If your unit is delivered to VENDAPIN LLC lacking proof of purchase, and we are unable to otherwise verify date of purchase, we will assume the purchase date of the unit was prior to the two-year warranty period. It will then be serviced under the terms of VENDAPIN LLC.'s Service Policy. Our sole and exclusive liability for defects in materials and workmanship shall be limited to repair or replacement of the unit at our service center and we shall not be liable for incidental, contingent, or consequential damages. This warranty does not obligate us to bear any of the costs of transportation charges in connection with repair or replacement of the unit or any defective parts of the unit. This warranty is invalid if the damage or defect to the unit is caused by accident, Acts of God, customer abuse, misuse, unauthorized alteration or repair, or vandalism by third parties. This warranty is made in lieu of any other expressed warranty and except for the foregoing warranty, which is exclusive, there is no other expressed warranty being made. This warranty gives you specific legal rights. You may have other rights, which vary according to the state, or country in which the unit was sold.

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Disclaimer This equipment is serviceable by a trained and qualified technician.

Parts and Service Policy This policy requires that you ship prepaid to us the unit or major components of the unit with a VENDAPIN issued Return Authorization for repair. Please note that VENDAPIN LLC shall not be obligated to service or supply parts for any unit after seven years from date of purchase. Charges for return shipping, parts and service will be incurred, as applicable, at the prevailing rates. VENDAPIN LLC will enclose a copy of the return authorization (RA#) with your unit. This authorization details the work performed and the costs incurred. Please refer to the RA# in future communications with VENDAPIN LLC about this unit. Currency acceptors, credit card accessories and standard coin changers are not manufactured or modified by VENDAPIN LLC. These accessories are not included in VENDAPIN LLC’s Warranty or Service policy. Currency acceptors, credit card readers and changers not manufactured or modified by VENDAPIN LLC are warranted and serviced directly by their manufacturer. This policy is for coverage within the continental U.S. only.

Return Authorizations All units returned to VENDAPIN LLC must be shipped with a return authorization number (RA#) affixed to the outside of the shipping container and addressed to:

Technical Service Department VENDAPIN LLC. 838 E. Jefferson Street Brooksville, Florida 34601 Tel: 352-796-2693

VENDAPIN LLC reserves the right to refuse any incoming shipment not marked with an RA# on the outside of the shipping container. VENDAPIN LLC will issue a Return Authorization Number upon receiving a written request at the above address or a request by phone at +(1) 352-796-2693 (customers should ask for the Technical Service Hotline). Please provide the model number and serial number of the unit or the unit that contained the component(s) you wish to return. For non-warranty service, please be prepared to supply a purchase order, VISA, MasterCard or American Express authorization, or make other payment arrangements as required. Within the continental United States you may request that your serviced unit be returned to you on a C.O.D. basis. A b o u t t h e P r o d u c t

What is the Print/Copy Vending Station? The 5596-Raptor II Series Print / Copy Vending Station is a dual-mode device that works in print mode in cooperation with a host PC running print vend software to control access to printers or in copy mode to control access to copiers, microfiche readers, or any other device that can be controlled with a relay closure. Customers use cash, debit cards, PIN cards or credit card to pay for products or services. The Print / Copy Vending Station is part of VENDAPIN’s Raptor II series, which encompasses a full line of vending products. Vend price structure The Print / Copy Vending Station supports up to 16 vend prices based on whether patrons pay for services with cash, debit cards, or PIN cards. Print mode In print vend applications; all price tables reside on the PC. You set the prices in the print vend software, which instructs the Print / Copy Vending Station how much to debit from the card or from escrow for each transaction. In print vend mode, users are charged for each transaction; they cannot be charged by the amount of time they use PC.

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Copy mode 1) Patrons are charged for each vend based on each paper, either in black-white or color. The price table contains up to 16 prices, 8

prices for b-w copies and 8 prices for color copies. The 2nd relay option can be turned on for enabling the color copies. 2) Additional interface modes are available to interface to different manufacturer’s machines via serial port.

TimeVend mode Patrons are charged for the time used for the enabled system (computer, video game machine, host machine, etc.). Stand Alone mode The 5596 system is designed to operate as a stand-alone cash/credit card/debit card payment system that can be interfaced to host system such as kiosk, vending machine, etc.

System features Dual print/copy operation The Print / Copy Vending Station was designed to simultaneously control the print and copy modes of multifunction copiers networked to PCs. Power failures restore In the event of a power failure during a transaction, a power-saving feature saves all data and restores them when power is restored. Transaction history The Print / Copy Vending Station offers an extensive capability for tracking vending activity. History meters can be viewed on the web page via web browser or on Setup Express. Application programming interface (API) The Raptor II family of Print/Copy Vending Stations supports an API command set through an on-board USB, RS-232 serial port or Ethernet port that allows you to set parameters, and download meters right from your PC. Although the Print/Copy Vending Station is designed for copier/printer vending as well as computer vending attached to the vending devices. The API allows the terminal to communicate with a PC while connected to a copier/printer, and to vend from both simultaneously. This makes it possible to: • Use the Print/Copy Vending Station with many of the multifunctional copier devices available today. • Substitute the Print/Copy Vending Station for a Computer Vending Station, if needed in a pinch. • Use 5596 systems as the cash-credit card-debit card payment device attached to the host system. • Use the RFID Debit VendaCard Payment Reader-writer

Getting Started S e t t i n g u p t h e u n i t Connecting the unit to the host device Installation instructions tailored to the product you ordered should have been included with the shipment of your unit(s). Vending from a copier If you’re connecting to a copier, a special interface cable (harness), specific to the make and model of your copier, will be required. Vending from a computer If you’re a print vending operation:

1) Run the serial or USB cable from the DB-9 or USB port on the back of the unit to a spare COM port on your computer. 2) Once the unit is powered up (see below), make sure the baud rate of the unit using RS-232 or USB connection is set to 19200

baud. The Print Vend software (such as VendaPrintTM) running on the host PC might set the baud rate automatically to achieve optimal performance.

3) Install the print vend software such as VendaPrintTM and monitored printers according to the instructions provided by the software vendor.

Powering up the Print/Copy Vending Station Plug the Print / Copy Vending Station into a three-prong, grounded wall outlet. The unit cycles through its boot-up sequence, displaying the system version, software version, serial number, and location name. If you ever need to call or email VENDAPIN customer service, you may be asked to provide this boot-up information. Please note the displayed numbers and write them in the spaces provided on the last page of this manual.

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Software version This is the version of the software that has been issued with your unit. Location Name Each unit can be configured with the location name. The location name is displayed at boot-up. When the unit is configured at the factory, this parameter is set to “Front Lobby #1”. You should assign each machine at your site a unique location name. This location name is useful when printing the receipts. For information on modifying parameters, see “Programming the unit” section. Custom Messages You can customize the unit’s display with the Custom Messages settings. You need to download custom messages over the serial port using Setup Express program software for Windows, or configure the custom messages via Web browser connected to onboard Raptor II built-in web server via Ethernet network. Programming & Modifying Parameters A set of programming parameters is available to customize the operation of the Print / Copy Vending Station. When the unit is delivered from the factory, the parameters are in their default state.. There are two methods you can use to program the unit:

• Web Access. Using the web browser to connect to 5596 via network to edit the parameters in real time. Please see Web Access Chapter for details.

Raptor II Web Access Showing the List of Menus Screenshot

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Alternative Use of Setup Express for Setting of the Parameters. Upload parameters over the serial, USB or Ethernet port to your PC, and then use VENDAPIN’s Setup Express software to modify them. When the changes are made, download the new values to the unit. Please see Setup Express Chapter for details.

Setup Express Tabs Screenshot

Configuring the unit for print or copy vending Programming parameters are grouped under menus specific to the type of vending operation they apply to. When you enter program mode, you’re presented with the top-level menus (via Setup Express or Web Access), in the order shown below. This method allows you to skip over menus that aren’t applicable to your operation, and to locate specific parameters quickly.

System Menu

Print Vending Type

Copy Vending Type Description

Home/Status Current System Status Home – Web, Status – Setup Express

General Both print and copy vend operations Readers Print vend operations

Prices Copy vend operations (includes timing menu and price menu)

Timing Copy vend operations Parallel Bill/Coin Parallel Bill/Coin Acceptor parameters Coin Changer Coin Changer parameters Coin Changer Tubes Coin Changer Tube Status Coin Changer Currency Conversion

Coin Changer Currency Conversion parameters

Bill Validator Bill Acceptor parameters Bill Acceptor Currency Conversion

Bill Acceptor Currency Conversion parameters

System LCD Messages System LCD Messages parameters Status LCD Messages Status LCD Messages parameters Error LCD Messages Error LCD Messages parameters Receipt Printer Receipt Printer parameters Network Settings Network settings Resettable Meters Resettable counters/meters Non-Resettable Meters Non-resettable counters/meters System Status System Status counters/meters TCP/IP Stats (Web Only) Users/User Accounts Login to Raptor II Web server

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Parameter listing The table below lists the parameters in the order they appear on the unit, and also gives the acceptable range of values and default setting for each parameter. Notes: (Web) = Web Access only. (Setup Express) = Setup Express only. Parameter Description Default Range Status/Home Main system status N/A dd.mm.yyyy hh:mm:ss Current Date/Time Read For viewing only N/A System Mode Model name (ex: 5596) For viewing only N/A Version Software Version For viewing only N/A Serial Number Serial Number For viewing only N/A

Location Name of location where the system is located. (Editable under General) For viewing only N/A

Copier Interface Displays the current interface used by the system. (Editable under Timing) For viewing only N/A

Status Displays the system status – ready/disabled/device/etc. For viewing only N/A

Last Transaction Displays the last vend transaction made by the copier/printer/host system. For viewing only N/A

Last Total Paid Displays the last total paid from vend transaction For viewing only N/A

Last Total Quantity Display the last total quantity made by copier (Not used when using printer/host) For viewing only N/A

Last Payment Type Displays the last payment used. Three types of payments: Cash, Credit Card or Debit/PIN.

For viewing only N/A

Escrow/Balance Displays the current escrow/balance For viewing only N/A

Last No-Activity Escrow

Displays the last no activity escrow and time-date stamp that the amount was removed from the current escrow/balance.

For viewing only N/A

Add Credit (Web)

The add credit can be posted to escrow/balance via web browser. Useful for front desk lobby when the customer reported that the escrow was emptied, or problems with copies/printer that would require credit to be made.

N/A 0-65000

Clear Escrow (Web) Resets the escrow balance to zero. Unchecked Check/un-check

Print Last Receipt (Web)

Prints the last receipt – useful if the printer has problems that has been corrected, and would need to print the last receipt as needed

Unchecked Check/un-check

Parameter Description Default Range General Top-level system settings N/A N/A Location (Web) Edits the location name “Front Lobby #1” Up to 20 chars System Mode (Web) Displays the current system mode 5596 Bill/Coin Factory Default Maximum PIN Length (Web) Length of PIN Account (Not Used) 8 1-16 (Not Used)

No Activity Timeout Sets the length of time the unit waits before taking action when a patron has 60 (seconds) 15-32000 (secs)

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left money.

No Activity Payout Can be set to pay out change when the no activity timer expires. No Yes/No

Use Encryption (Web) For encrypting the network data (Not used) No Yes/No

PassPhrase (Web)

Passphrase – used for encrypting/decrypting the data from network communication. (Not used)

VENDAPIN 8 chars

PassPhrase2 (Web)

Passphrase 2 – used for encrypting/decrypting the data from network communication. (Not used)

Blank 8 chars

Currency Symbol

Sets the currency symbol based on 8 different symbols: Dollar ($),British Pound (£ ), Yen (¥ ), Euro (€ ), Chile (¢ ), Thailand Baht, Dinar (د ), Aruba Florin (ƒ ) or No Currency Sign Symbol

Dollar ($) Dollar ($) - No Currency Sign Symbol

International Currency Code

Sets the 3 letters international currency code (ISO 4217) to display the 3 letters at the end of the escrow/balance value to appear on LCD screen or print receipt.

USD Up to 3 chars.

Currency Pre-Cursor Sets the currency pre-cursor that will appear on the escrow/balance value. Period (.)

Period (.), Comma(,) or None

Maximum Cash Sets the maximum cash value. 99. 99 (9999) 0 – 655.35 (65535)

Free Change Sets to allow the system to dispense change (coin changer) without making any vend transactions.

No Yes/No

Auto Change Can be set to dispense change (coin changer) after vend on cash transactions.

Yes Yes/No

Copier Interface (Web) Selects which copier interface used for specific copy machine MODE 0 MODE 0-1

Disable this unit Sets the system to go into enabled or disabled No Yes/No

Date/Time Sets date and time Current Date-Time Date-Time Restore to Factory Default

Restores the settings to factory default settings No Yes/No

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Parameter Description Default Range Readers Top level settings for readers N/A N/A Pulse (Opto-Relay) Reader/Device Settings

Sub-level settings for debit-pulse readers/devices N/A N/A

Reader Status

Displays the enable status – if the relay is closed/energized, the status message will be “Enabled”. If the relay is open/non-energized, the status message will be “Disabled”

For viewing only Enabled/Disabled

Enable Device Turns on/off the reader. If it’s disabled, the system will ignore the signals coming from the reader interface

Yes Yes/No

Pulse Value

Configures the pulse value that would be sent to reader on every vend purchase based on price or purchase value. Example: Purchase value is 1.00 (100), which would require 10 pulse signals to be sent to the debit/PIN reader/device.

10 1-65535

Pulse Time

Sets the pulse time that will send the equal on/off timed pulse signal on every vend purchase. Note: Certain readers can handle fast pulse signals (25-50mS)

150 ms 1-65535.

PIN/Credit

Sets to allow for the vend to be made on request from host system via API commands or Copier Interface Mode 1 or higher.

Yes Yes/No

PIN/Credit Maximum Value

Sets to allow the purchases to be made after the known maximum value is checked first.

10.00 (1000) 1-65535

MDB Credit Card Reader Settings

Sub-level settings for MDB cashless/credit card reader N/A N/A

Reader Status Displays the reader status For viewing only Enabled/Disabled Level Displays the MDB level 1 N/A Scale Displays the MDB Scale 1 N/A Timeout Displays the MDB Timeout 48 N/A Recently used Displays the last transaction value For viewing only N/A Enable MDB Credit Card Reader

Sets to turn on/off the MDB cashless/credit card reader Yes Yes/No

Maximum Pre-Authorized Value

Sets the specific maximum pre-authorized value 25.00 (2500) 1-655.35

Minimum Purchase Value Sets the specific minimum purchase value 0.00 (0) 0-655.35

LCD Message for Minimum Purchase Value

Sets to display “Min Purch Value” message, used only if the Minimum Purchase Value is greater than zero.

“Min Purch Value:” Up to 20 characters

Reset Credit Card Reader Sets to re-initialize the MDB reader No Yes/No

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Parameter Description Default Range Prices Top level settings for prices N/A N/A

Prices 1-16

Sets the price based on 3 FDI (Foreign Device Interface) and Copier Interface Mode:

- Steering and Mode 0 & Mode 1 (1-16 prices)

- Standard (1 & 2 prices only) - TimeVend (1 price only)

Prices 1 – 10 2 – 20 3 – 30 4 – 40 5 – 50 6 – 60 7 – 70 8 – 80 9 – 90

10 – 100 11 – 110 12 – 120 13 – 130 14 – 140 15 – 150 16 – 160

1-65535 Note: Every price is based on cents currency system. For example: 10 = 10 cents 100 = $1.00

Enable Relay 2 (Web)

Sets to turn on relay 2 only after the Escrow/Balance is equal or greater than Price #9. This feature is useful for separate black-white and color copies services on certain copy machines.

Off On/Off

Product Name (Web) Edits the product name message that will appear on the receipt to be printed to printer.

“Copies/Prints” Up to 40 characters

Total Quality (Web) Edits the total quality message that will appear on the receipt to be printed to printer.

“Total Quantity” Up to 40 characters

Total Paid (Web) Edits the total paid message that will appear on the receipt to be printed to printer.

“Total Paid” Up to 40 characters

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Parameter Description Default Range Timing Top level settings for timing parameters N/A N/A

Mode

Selects the FDI (Foreign Device Interface) to use:

- Steering and Mode 0 & Mode 1 (1-16 prices)

- Standard (1 & 2 prices only) - TimeVend (1 price only)

Steering Steering, Standard or Timevend

Sense 1 & 2 Minimum debit pulse length for input pulse 1 (all FDI modes) or input pulse 2 (standard mode only)

20mS 1-32000

Blind Time 1 & 2

Time after debit pulse in which additional pulses are ignored for input pulse 1 (all FDI modes) or input pulse 2 (standard mode only)

20mS 1-32000

Reset 1 & 2

Length of time relay 1 stays energized after eject message for input pulse 1(all FDI modes) or input pulse 2 ((standard mode or steering with Relay 2 Option)

20mS 1-32000

Trailing Edge 1 & 2

Whether to debit on the trailing edge or leading edge of input pulse 1 (all FDI modes) or input pulse 2 (standard mode only)

Yes Yes/No

TimeVend Timer Sets the relay 1 timer that will be energized after the vend is debited.

60 Seconds 1-65525 seconds

TimeVend Delay Sets the relay 1 timer that will be un-energized after the timevend timer expires first.

2 1-65525 seconds

AutoVend

Sets to turn on/off the autovend option. If the autovend option is ON, the purchased price will be deducted immediately based on Price 1. Example: $1.00 cash/credit payment is made, Price 1 (10 cents) will be used to add 10 vends (1.00/.10 per vend) for 600 seconds (10 mins). If the autovend option is OFF, the external button will be used to purchase the time based on every pressed button made.

On On/Off

Copier Interface Mode (Setup Express)

Selects which copier interface used for specific copy machine MODE 0 MODE 0-1

Parameter Description Default Range Parallel Bill/Coin (Web) Coin/Bill Pulse/Conv (Setup Express)

Top level settings for parallel bill/coin parameters and currency conversion N/A N/A

Status (Web) Displays the device status (Enabled/Disabled)

For viewing only

Recently used/value Displays the last channel used For viewing only N/A

Enable Parallel Bill/Coin (Web) Enable/disable the bill/coin acceptor Yes Yes/No

Channel 1-6 Sets the pulse value for each channel

1 – 5 2 – 10 3 – 25

1-65535 Note: Every pulse value is based on cents currency system. For

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4 – 100 5 – 500 6 – 1000

example: 10 = 10 cents 100 = $1.00

Currency Conversion Rate #1 & #2 Sets the currency conversion rate #1 0.89

#2 1.2699 .01 – 100

Currency Code #1 and #2

Sets the currency codes, used for reference only.

#1 CAD #2 EUR Up to 3 characters

Currency Conversion Channels 1-6

Sets to turn on/off the conversion based on specific channel All OFF Off/On

Parameter Description Default Range Coin Changer Top level settings for MDB coin changer N/A N/A

Status Displays the device status (Enabled/Disabled)

For viewing only N/A

Level Displays the MDB level. 2 = Basic features 3 = Basic & Advanced features

For viewing only N/A

Scale Displays the MDB scale used for coin conversion

For viewing only N/A

Recently used/value Displays the last coin channel (deposited) For viewing only N/A

Enable MDB Coin Changer Enable/disable the coin changer Yes Yes/No

Coin Channel 1-16 Lists the available coin channels

For viewing

only

1-65535 Note: Every coin value is based on cents currency system. For example: 10 = 10 cents 100 = $1.00

Coin Value 1-16 Lists the coin values loaded from MDB coin changer

For viewing only

1-65535 Note: Every coin value is based on cents currency system. For example: 10 = 10 cents 100 = $1.00

Coin Enable 1-16 Sets to enable/disable the coin channel 1-4 ON 5-16 OFF On/Off

Note #1 and #2 (Web)

Sets to display the notes for the coin changer, useful for reference only.

5U/10U/25U/100U Up to 20 characters

Reset Coin Changer Resets the coin changer on the fly on request. OFF Off/On

Parameter Description Default Range Coin Changer Tube Status

Top level settings for MDB coin changer coin tubes N/A N/A

Tube Displays the coin tube positions (1-6) For viewing only N/A

Value Displays the coin tube value loaded from MDB coin changer For viewing only N/A

Count

Displays the coin tube counts MDB Level 2: RaptorII uses of it’s own coin tube counters. MDB Level 3: Coin changer’s own coin tube counters.

For viewing only N/A See Coin Changer Level for details

Reset Coin Tube Resets to clear the coin tube counters or Off (Setup) N/A

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Counters load the updated coin tube counters Button (Web) Parameter Description Default Range Coin Changer Currency Conversion

Top level settings for MDB coin changer currency conversion N/A N/A

Currency Conversion Value/Rate Sets the currency conversion rate 0.8899 .1-100

Currency Code Sets the currency codes, used for reference only.

CAD Up to 3 characters

Enable/Disable Conversion Channel

Sets to turn on/off the conversion based on specific channel All OFF Off/On

Parameter Description Default Range Bill Validator Top level settings for MDB bill validator N/A N/A

Status Displays the device status (Enabled/Disabled) For viewing only N/A

Level Displays the MDB level. 2 = Basic features 3 = Basic & Advanced features

For viewing only N/A

Scale Displays the MDB scale used for Bill/note conversion For viewing only N/A

Recently used/value Displays the last note channel (accepted) For viewing only N/A Enable MDB Bill Validator Enable/disable the bill validator Yes Yes/No

Bill/Note Channel 1-16 Lists the available bill channels

For viewing only

1-65535 Note: Every coin/bill value is based on cents currency system. For example: 10 = 10 cents 100 = $1.00

Bill/Note Value 1-16

Lists the bill values loaded from MDB Bill Validator For viewing only

1-65535 Note: Every note value is based on dollar/bill/note currency system. For example: 1 = $1.00 20 = $20.00

Bill Enable 1-16 Sets to enable/disable the bill channel 1-4 ON 5-16 OFF On/Off

Note #1 and #2 (Web)

Sets to display the notes for the bill acceptor, useful for reference only.

1U/5U/10U/20U/50U/100U Up to 20 characters

Reset Bill Validator Resets the bill validator on the fly on request. OFF Off/On

Parameter Description Default Range Bill Validator Currency Conversion

Top level settings for MDB bill Validator currency conversion N/A N/A

Currency Conversion Value/Rate #1 and #2

Sets the currency conversion rate #1 0.8899 #2 1.399 .1-100

Currency Code #1 and #2

Sets the currency codes, used for reference only.

#1 CAD #2 EUR Up to 3 characters

Enable/Disable Sets to turn on/off the conversion based on All OFF Off/On

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Conversion #1 and #2 Channel

specific channel

Parameter Description Default Range System LCD Messages

Top level settings for System LCD Messages N/A N/A

1st line Idle Msg Sets the 1st line – idle message, state 1 VENDAPIN LLC Up to 20 characters

2nd line Idle Msg Sets the 2nd line idle message, state 1 5596 Series Up to 20 characters

1st line Idle Msg Sets the 1st line idle message, state 2 Insert Coin Up to 20 characters 2nd line Idle Msg Sets the 2nd line idle message, state 2 Bill or Card Up to 20 characters 1st line CC purchase msg

Sets to display the credit card message after the approval is made. Please make your Up to 20 characters

2nd line CC purchase msg

Sets to display the credit card message after the approval is made. selection Up to 20 characters

1st line Escrow Sets to display the Escrow message only when there is positive cash balance available for vends.

Escrow/Balance: Up to 20 characters

1st line PIN account Sets to display the “Type your account” message Type your acct # Up to 20 characters

1st line PIN password Sets to display the “Type your PIN” message Type your PIN # Up to 20 characters

2nd line “Press Enter” Sets to display “Press Enter” message “Then Press ENTER” Up to 20 characters

1st line “TimeVend MM:SS”

Sets to display “TimeVend MM:SS” message. MM = Mins, SS = Seconds “TimeVend MM;SS” Up to 20 characters

1st line “Credit Card” Sets to display “Credit Card” message, used for credit card transactions. “Credit Card” Up to 20 characters

1st line “Cash” Sets to display “Cash” message, used for receipt printing. “Cash” Up to 20 characters

Location (Setup Express)

Sets to display “Location” message, used for power-up message/print/web “Front Lobby #1” Up to 20 characters

Parameter Description Default Range Status LCD Messages

Top level settings for Status LCD Messages N/A N/A

System – Ready Sets the System – Ready message “System-Ready” Up to 20 characters

Enabled Sets the Enabled message “Enabled” Up to 20 characters

Disabled Sets the Disabled message “Disabled” Up to 20 characters Exceeded Limit Sets the Exceeded Limit Message “Exceeded Limit” Up to 20 characters Bypass Mode Sets the Bypass Mode Message “Bypass Mode” Up to 20 characters Total Sales (Credit Card)

Sets the Total Sales Message, used for credit card transactions “Total Sales” Up to 20 characters

Approved (Credit Card)

Sets the Approved message, used for credit card transactions. “Approved” Up to 20 characters

Declined (Credit Card)

Sets the Declined message, used for credit card transactions. “Declined” Up to 20 characters

Press Button to (Setup Express)

Sets the Press Button message, used for receipt printer “Press Button to” Up to 20 characters

Print Receipt (Setup Express)

Sets the Print Receipt message, used for receipt printer “Print Receipt” Up to 20 characters

Parameter Description Default Range Error LCD Top level settings for Error LCD Messages N/A N/A

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Messages

Error Message Sets the error message to appear on 1st line

“*ERROR MESSAGE*” Up to 20 characters

Bad Card? Sets the Bad Card message, used for RFID/swipe card reader

“Bad Card” Up to 20 characters

Exceeded the number of keys

Sets the Exceed the number of keys message, used for PIN account.

“Exceeded # of keys” Up to 20 characters

Invalid Account Sets the Invalid Account message, used for PIN account. “Invalid Account” Up to 20 characters

Out of Service Sets the Out of Service message, used for payment devices reporting the error messages

“Out of Service” Up to 20 characters

Use Exact Coins Sets the Use Exact Coins message, used with the coin changer in service. “Use Exact Coins” Up to 20 characters

Out of Coins Sets the Out of Coins message, used with the coin changer in service. “Out of Coins” Up to 20 characters

Parameter Description Default Range Receipt Printer Top level settings for serial Receipt Printer N/A N/A

Use Printer Sets the printer service to Disabled, AutoPrint or Manual (button) Disabled Disabled, AutoPrint or

Manual (Button) LCD Message Line #1 (Web)

Sets the “Press Button to” LCD message for print services

“Press Button to” Up to 20 characters

LCD Message Line #2 (Web)

Sets the “print receipt” LCD message for print services “print Receipt” Up to 20 characters

Credit Card Only Sets to print the receipt only if credit card is used. On On/Off

Special Start Hex Sets the hex codes used for logo 1BFA01000002F0 Up to 20 characters

Printer Delay Sets the Printer Delay to allow for brief pause for every printed line 20 (mS) 1-65535 mS

Start Header LineFeeds Sets the Start Header Line Feeds 2 0-65535

Header 1-8 Sets the Header messages to appear on the receipt Messages Up to 40 characters

Footer 1-5 Sets the Footer messages to appear on the receipt. Messages Up to 40 characters

Start Footer LineFeeds Sets the Start Header Line Feeds 2 0-65535

BarCode Init Codes Sets the bar code init codes (00 if not used) 1D6824 Up to 10 chars

BarCode Print Code Sets the bar code print codes (00 if not used). The 7F char is used for inserting the purchase details.

1D6B067F00 Up to 10 chars

Special End Hex Set the hex codes used for paper cutter 1CC034 Up to 10 chars Print Test Receipt Test the receipt printing No Yes/No

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Parameter Description Default Range Network Top level settings for Network N/A N/A Serial Number (Web) Factory configured value For viewing only N/A

IP Address Sets the IP Address 192.168.254.100 IP4 format

Network Port Sets the network port number 1234 Up to 65535 Web Port Set the web access port number 8080 UP to 65535 Subnet Mask Set the Subnet Address 255.255.255.0 IP4 format Gateway Sets the Gateway Address 192.168.254.254 IP4 Format MAC Displays the MAC Address Hardware MAC N/A

Restart Network Restart the network services based on the current network settings No Yes/No

Parameter Description Default Range

User Accounts Top level menu settings for user accounts, used for web access only N/A N/A

Manager Sets the manager name/password VENDAPIN vendapin

Clerk Sets the clerk name/password VENDAPIN password

Parameter Description Default Range Counters Meters

Top level menu for counters/meters (resettable and non-resettable) N/A N/A

Vend Price 1-16 Displays the total vend counter for each price For viewing only N/A

Cash Displays the total cash value (coins only) For viewing only N/A

Bills Displays the total cash value (bills only) For viewing only N/A Credit Card Displays the total credit card purchases For viewing only N/A Pulse Reader Debit Displays the total debit purchases For viewing only N/A

Pulse Reader Credit Displays the total credit (transfer from cash escrow to pulse debit/PIN reader/device) For viewing only N/A

Bypass Vends Displays the total bypass counters that was turned on (keyed) For viewing only N/A

No Activity Displays the total no activity counters For viewing only N/A

Escrow Taken Displays the total escrow value taken as resulted from the expired no activity timer For viewing only N/A

PC Cash Debits Displays the total debits made by host For viewing only N/A PC Cash Credits Displays the total credits made by host For viewing only N/A PC Bypass Vends Displays the total PC bypass vends by host For viewing only N/A Clear Resettable Counters/Meters

Requests to clear the resettable counters/meters No Yes/No

Last Cleared Displays the date-time stamp of the last cleared resettable meters No Yes/No

Parameter Description Default Range

System Stats Top level menu for system stats (resettable and non-resettable) N/A N/A

All Transactions Displays the total transactions For viewing only N/A

Invalid Transactions Displays the total invalid transactions For viewing only N/A

Card Swipes Displays the total credit card swipes For viewing only N/A Transactions via Net Displays the total transactions done by For viewing only N/A

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network (web access) Transactions via Serial

Displays the total transactions done by serial (RS-232 or USB) For viewing only N/A

Power-Ups Displays the total power-ups For viewing only N/A Printed receipts Displays the total printed receipts For viewing only N/A Clear Resettable System Stats

Requests to clear the resettable system stats No Yes/No

Last Cleared Displays the date-time stamp of the last cleared resettable system stats No Yes/No

R e s e t t i n g p a r a m e t e r s t o t h e i r d e f a u l t v a l u e s Two methods to reset the parameters to default values:

1) Web Access (Please see Web Access Chapter for details) 2) Setup Express (Please see Setup Express Chapter for details)

Using Web browser:

1. Log into Raptor II web server using your web browser with known IP address/port number. 2. Log in Raptor II Web access using Manager account 3. Click on General link 4. Click on “Restore to Factory Default” checkbox to make sure the check is on. 5. Press “Restore” button.

Using Setup Express:

1. Open Setup Express program on your desktop screen (if it’s already installed) 2. Connect Setup Express to Raptor II via USB, Serial or Ethernet. 3. Click on General tab 4. Click on “Restore to Factory Settings” checkbox to make sure the check is on 5. Press Save Settings button.

Communication M u l t i - C o m m u n i c a t i o n I n t e r f a c e s VENDAPIN’s Raptor II version multi-communication interfaces make use of Ethernet, USB or RS-232 for API communication service connected to host system in real-time. The details for each interface are described here for reference. Ethernet Interface Details: TCP/IP Network protocols: Raptor II Ethernet service has the built-in HTTP web server and TCP/IP socket server. The API commands used by Raptor II Ethernet service are based on socket TCP/IP network communication protocol. The configurable network port number is required in order to access to Raptor II socket server in order to receive the formatted response packets based on the specific API command packet. (Example: 192.168.1.100 1234 for TCP/IP socket network access to Raptor II). Note: If either USB/RS-232 API commands are issued, the network connection will be disconnected automatically for security purpose. To access to Raptor2 network, simply re-connect the client access to Raptor2 server and issue API commands as normal. At default, the network API service is disabled, which would only be enabled by logging into Web server and enable the network API service. HTTP Web Server Raptor II has the built-in web server that would allow for accessing to all functions and parameters used by Raptor II API commands as listed below. This web service is an excellent tool to allow the developer to test the API commands and then compare the results listed on the web pages generated by Raptor II web server. This feature is also very important, especially as the back-up access when the host system is off-line. Features: ·HTTP port number: Required in order to access to Raptor II HTTP web server. Example for access to Raptor II Web server: http://192.168.1.100:8080 (Note: 8080 is the default web port number)

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·Account levels: Manager and Clerk. Manager has the access level to all functions/parameters. Clerk level has the “read only” access to all services, except for “post credit” function. · The network settings are configurable by web services or API commands. Web Access Usernames/Passwords Manager Username: VENDAPIN Manager Password: vendapin Clerk Username: VENDAPIN Clerk Password: password Manager Username: vendapin (Backup if the manager username and/or password are lost.) Manager Password: vendy123 USB Interface Details: USB interface used by Raptor II requires an USB driver (provided by VENDAPIN) to be installed in the host system. The USB drivers are available for Windows, Mac OS9/X and Linux, which will allow for the USB port to be treated as the “virtual COM” port to allow the host system to interface to Raptor II USB port without worrying about dealing with the USB driver details. This Raptor II USB port is treated as a “slave” device, just like mouse, keyboard and other USB devices, and cannot be operated as a “host/master” USB port per USB specifications (see http://www.usb.org for details). USB Drivers Installation for 5596 Series: Before you plug Raptor II USB port into multi-port or single port USB bus, please ensure that you have followed these requirements:

- Make sure that the power cord and USB cable for 5596 systems are unplugged. - Install 5596 Setup Express in your Windows based PC using CD installer program. - Plugging in more than one (1) 5596 system into USB port, please make sure that the multiple USB cables

connected to 5596 systems are plugged directly into PC USB ports or use bus-powered (not self-powered) multi-port USB hub connected to PC.

- When installing the USB drivers, please use USB drivers comes with CD or under 5596 Setup Express folder in Program Files (installed from CD) as the “standard” Microsoft USB drivers may not work when dealing with multi-USB 5596 systems. Start with one USB 5596 system connection to complete the USB driver installation first, and then do the additional USB 5596 coin-op driver installation ONE at a time until the USB drivers for all USB 5596 systems are properly installed.

- To avoid mixing up the Raptor II using USB port connected to multi-USB ports on PC, make sure that the label are affixed or written on all end of the all USB header cables connected to each USB port at all ends (PC and 5596 systems).

- The default baud rate for USB port is 19200. RS-232 Interface Details: RS-232 serial communication interface used by Raptor II does not require any drivers, as the COM serial port is standard, which is available in all host systems. The default serial communication protocol for RS-232 is: 19200, 8, N, 1 and no handshaking. This RS-232 serial port is also used for interfacing to the optional ASCII serial printer for printing the receipt.

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Using the Web Access U s i n g t h e w e b b r o w s e r t o s e t t h e s y s t e m p a r a m e t e r s A convenient way to configure the Print / Copy Vending Station parameters in real-time is to use the web browser.

In order to access to 5596 systems via web browser, you will need to configure the IP/subnet/gateway addresses using Setup Express program first. Once after you saved the network settings to 5596, you will be able to log into 5596 via the web browser. Two methods to configure the IP/Subnet/Gateway addresses: a) - Configure the network settings using Setup Express - Obtain the “static” IP Address, Subnet Mask, Gateway Address, Network Port, Web Port from your IT department and enter the network settings on Setup Express (Network Tab) and save it.

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OR b) If you want to configure your own static IP address/subnet mask/gateway address for your network, please follow these steps as shown here: On your computer, open Network Connection, click on Local Access Network (LAN). Click on Support, which you will see Connection Status, which list: IP Address Subnet Mask Default Gateway. If your computer IP Address is 192.168.1.10 (Subnet is: 255.255.255.0, Gateway is 192.168.1.1, which is typical), you can configure the 5596 network settings on the Setup Express Network tab as following:

IP Address: 192.168.1.100 (make sure it’s not in use) Subnet: 255.255.255.0 Gateway: 192.168.1.1

Click Save Settings to save the network settings to 5596 systems. On the Setup Express Network Tab, you will see “Web Access Link to Raptor2 Web Server”, which you can click on that blue link (such as on http://192.168.254.100:8080 ) that will open the web browser automatically. a) Configure the network settings using web browser Configure the network settings on Raptor II Web server via web browser with known static IP address that is already configured. OR b) If you are willing to configure the IP/Subnet/Gateway address directly via network only, the network configuration procedure is for experienced person who knows how to configure the TCP/IP settings without any difficulties:

- Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections. Click on Local Area Network (LAN).

- Click on Internet Protocol (TCP/IP), then press Properties button. - If the settings are set for “Obtain an IP address automatically”, then click on “Use the following IP address” and change the IP

address to 192.168.254.200 - Change Subnet Mask to 255.255.255.0 - Click OK button to save the settings. - Click on http://192.168.254.100:8080 (factory default) and log in using Manager account. - Click on Net Settings (on Raptor II Web access) - Change IP, Subnet and Gateway addresses. - Click Restart Network checkbox, and then press “Save” button. - Changes back your PC network settings to original settings and save the network settings.

More details about the IP address use can be found at the end of the manual. Logging into Raptor II Web Server: The login prompt screen would look like this after you open the web browser to access to Raptor II via network:

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Log in using the Manager login account. The factory default accounts for manager and clerk are as following: Manager: Username: VENDAPIN Password: vendapin Clerk: Username: VENDAPIN Password: password NOTE: Please change the username/password accounts immediately using the Setup Express or web browser. After you log in, you will see the Main Menu with “Home” web page as shown by default as shown on the next page:

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Raptor II Web Access Main Menu

The left column of the web page contains the top-level menus. The right side of the web page will display the details based on the menus. Clerk account is restricted to “read” only access, except for the “home” page, which will allow the clerk to “post credit”, “clear escrow” and “print the last receipt”. The top-level menus are described in details under the “Your Unit” chapter.

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Using the Setup Express U s i n g t h e S e t u p E x p r e s s t o s e t t h e s y s t e m p a r a m e t e r s Another convenient way to configure the Print / Copy Vending Station parameters is to use the Setup Express connected to Raptor II USB port, RS-232 port or Ethernet port. The Setup Express program, comes with the 5596 system is very easy to use to allow you to configure the parameters to meet your vending requirements. The screenshot (see below) shows the various menu tabs for accessing to the menus for the specific parameters/information to use, as well as the quick test buttons to test the communication services.

Setup Express Screenshot On the left column, the API Shortcut Test Buttons are useful for quick API command requests to check the system settings and status. On the top right row area, there are two groups called Serial/USB Port Settings and Network Connection. These groups are used for accessing to Raptor II unit. On the middle, there are 19 menu tabs, which would allow you to access to specific parameters. The menu tabs are described in the “Your Unit” chapter. On the bottom area, there are two sections: Progress Bar and “hidden” Data Packets Windows. The Progress Bar section is very handy for monitoring the communication progress between the Setup Express and Raptor II.

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Configuring the Unit for Cash, Debit/PIN Account And/Or Credit Card Operation

C o n f i g u r i n g t h e U n i t Location, Currency, Cash Settings, Date-Time and Others The following parameters are located under the General Menu. No Activity This is the amount of time, between 1 second and 65,535 seconds, during which nothing will happen when a patron has left an escrow in the unit.

• If there is escrow alone in the unit immediately after the vend or deposit was made, the No Activity timer has started. Then the fate of that escrow depends on how the No Activity Payout parameter is set (see below).

Setting the No Activity timer Set the parameter for the amount of time the unit should wait before taking action. Disabling the No Activity timer Setting No Activity Payout to off will not give out coin changes after the No Activity Timer has elapsed. No Activity Payout This parameter is available only if No Activity is set On. It determines what happens to escrow when the no activity timer expires.

• If set to Yes, the unit pays the balance out in change. • If set to No, the escrow is absorbed by the unit and added to the No Activity meter.

Defining currency display The following parameters are located under the General Menu. They determine how currency (Example Currency format: $1.00USD ) appears on the display and in printouts as described here: Currency Symbol Set this parameter to specific currency symbol to display the currency symbol character next to currency. The existing currency symbols are listed here:

• Dollar ($)

• British Pound (£ )

• Yen (¥ )

• Euro (€ )

• Chile (¢ with 2 forward diagonal lines)

• Thailand Baht (β with vertical line in middle)

• Dinar (د )

• Aruba Florin (ƒ )

• No Currency Sign Symbol

Pre-cursor This parameter selects two currency separators (comma or period) or none. This separator will be seen in all menus, displays, and printouts. Currency Code Set this parameter to configure the 3-letter international currency code (ISO 4217) to be displayed after the currency value. Setting cash, credit card and debit card limits The following parameters are located under the General and Readers Menu.

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Max Cash This is the maximum cash value a patron can insert into the cash acceptance device (MDB coin changer, MDB bill acceptor and parallel coin/bill acceptor). The maximum cash value is $655.35. Exceeding the cash acceptor’s limit Different types of cash acceptors react differently when the last coin or bill inserted exceeds the cash or card value. If your unit uses a MDB acceptor If the patron tries to exceed the maximum value, the bill acceptor rejects the money and an error message will be displayed on screen. The Print / Copy Vending Station adds the escrow amount, card value, and denomination of coin or bill in the acceptor every time a patron inserts cash. If the value exceeds the limit, the last bill will be rejected. If your unit uses a parallel or pulse acceptor This type of coin or bill acceptor cannot reject a coin or bill once it has been inserted into the acceptor. The result is that if the cash or card limit is exceeded, the unit disables the acceptor instead of simply returning the money. It then holds the money in escrow until it drops below the limit again.

• If money is inserted when there is no card in the reader, the cash limit will be exceeded. The escrow must be reduced by making the vend purchases in order to re-enable the acceptor.. For this reason, you might want to set the cash/card limit slightly higher than the cash limit (by the value of the highest bill or coin, for example).

Max Debit/PIN Card-Account/Max Pre-Authorized Credit Card Value This is the maximum card value the machine will accept: $655.55 (or 65535). Free Change If this parameter is set to Yes, the unit will act as a change machine. A patron can insert bills and press the coin return to receive change back. If it is set to No, the patron must perform at least one vend before receiving change, with Auto Change option set to on. Auto Change This parameter determines whether change is paid out after a cash transaction is performed.

• Set it to Enabled to pay out change as soon as the debit takes place. • Set it to Disabled to pay out change only if the user first pushes the coin return or the host PC using API communication service

that issues a command. Coin Return This parameter enables or disables the coin return option. Copier Interface This parameter sets the copier interface based on the type of copiers. At default, the copier interface is set to MODE0, which uses FDI (Foreign Device Interface) to connect the opto-relay circuit to copier for enable/pulse vend operations. Please contact VENDAPIN if you require different copier interfaces such as serial interface to specific manufacturers. Date/Time Set this parameter to configure the real-time date and time clock. The real-time date-time clock is used for time-date stamp on all transactions. Restore to Factory Default Set this parameter to restore all parameters to Factory Default. Determining how credit card reader and/or debit PIN card/device operate The following parameters are located under the Readers Menu. Use them to configure for specific parameters for these credit card reader and debit/PIN reader/device. Print vending options The parameters in the Receipt Printer Menu govern what happens to a card or change after vend. Dual print/copy operation The Print / Copy Vending Station was designed to operate with multifunction copiers. Since it is capable of controlling both the print and copy modes of these machines at the same time, it was necessary to build in a mechanism to handle conflicts arising when the vending

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device receives print and copy requests simultaneously. To avoid one person inadvertently debiting another person’s card or escrow, we’ve imposed a traffic protocol on jobs coming from the two sources. This is the way it works:

• If print vending is initiated first, copier control will still be active. To avoid a conflict, turn on the Auto Change parameters. This

will assure that any remaining escrow is returned after the print vend. • The patron can use the same escrow for paying for both copies and prints as needed

Determining how cash acceptors operate The following parameters are located under the Coin Changer, Bill Validator and Parallel Bill/Coin Acceptor Menus. Use them to configure for specific parameters for these coin and bill acceptors. Coin Changer The Coin Changer Menu incorporates parameters for enabling/disabling international currency values. The coin types are downloaded to the Raptor II memory automatically every time the coin changer is initialized at power-up. This type of feature will allow for any MDB international coin changers to be plugged in Raptor II MDB bus and configure the currency channels automatically. Bill Acceptor/Validator The Bill Validator Menu incorporates parameters for enabling/disabling international currency values. The bill types are downloaded to the Raptor II memory automatically every time the bill acceptor is initialized at power-up. This type of feature will allow for any MDB international bill acceptors to be plugged in Raptor II MDB bus and configure the currency channels automatically. Pulse Bill/ Coin Acceptor (1 – 6 channels) The Pulse Bill/Coin Acceptor can be plugged in the parallel bill/coin port on Raptor II board and then configure the pulse values for each channel.

Setting Copy Prices U s i n g t h e P r i c e M e n u You can set 1-16 prices for each price channel in the Print / Copy Vending Station. These prices apply only to copying and timevend services. To set the price parameters

1. Click on Prices tab (Setup Express) or Prices link (Web) 2. Configure the 1-16 prices based on paper sizes. Typically, 1-8 prices are for black-white copies, and 9-16 prices are for color

copies. 3. The price parameters that are displayed will depend on whether the machine is operating in standard, steering or timevend mode:

• If the system is configured to operate in standard mode, only price 1 and price 2 will be used for copies. • If the system is configured to operate in steering mode, there will be 16 prices for copies. • If the system is configured to operate in timevend mode, only price 1 will be used.

4. Enable Relay 2 if it’s used for selecting the color copies only. Relay 2 will be enabled if the escrow/balance is equal or exceed Price 9.

Coordinating Timing with the Copier Device S e t t i n g t h e t i m i n g p a r a m e t e r s u s i n g T i m i n g M e n u Re-configuring timing parameters The timing parameters in the Print / Copy Vending Station should be set to match the timing of the copier or other vending device. (These values should be published in the host product’s documentation.) If you’re experiencing problems that indicate that the timing is off between the VENDAPIN system and host-vending device (e.g., free copies are being dispensed), try fine-tuning the timing parameters. To modify the timing parameters

1. Select Timing Menu. . 2. Change the timing parameters appropriate to the particular symptom you’re witnessing.

Common symptoms can be found in “Copier problems” section under “Error Messages, Troubleshooting & Misc” chapter found in previous pages here, and are also included in the discussions of the parameters below. Timing parameters

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Steering Use this parameter to set the software to operate in either steering mode, standard mode or TimeVend. Sense Time (1-2) This parameter is set in 1-millisecond increments, ranging from 1 to 65535 milliseconds. At default, the 20mS time value is used. This is the minimum length of time a debit pulse must be active for it to be considered a valid debit pulse.

• Sense time 1: This parameter applies to opto 1, which registers the price 1 pulse in standard mode and the debit pulse in steering mode.

• Sense time 2: This parameter applies to opto 2, which registers the price 2 pulse, in standard mode only. Notes:

• Setting the parameter to zero really sets it to 1 milliseconds, which might be enough time to flush out any noise. • If Sense Time is set too short, the vend device could interpret noise as a debit pulse. • If it is set too long, the machine might dispense free copies.

Blind Time (1-2) This parameter is set in 1-millisecond increments, ranging from 1 to 65535 milliseconds. At default, the 20mS time value is used. This is the length of time after a valid pulse when any further pulses registered by that opto are ignored. Pulses on the other opto in standard mode will be recognized if still active after blind time expires.

• Blind time 1: This parameter applies to opto 1, which monitors the price1 pulse in standard mode and the debit pulse in steering mode.

• Blind time 2: This parameter applies to opto2, which monitors the price 2 pulse, in standard mode only. Notes:

• Blind Time masks unwanted pulses (i.e., double pulses or “glitches”). • If this parameter is set too short, double debits could occur. • If it is set too long, vends could be missed.

Reset Delay (1-2) This parameter is set in 1-millisecond increments, ranging from 1 to 65535 milliseconds. The Reset Delay is the length of time that the relays stay energized after the job is terminated (i.e., the escrow value falls below the vend price). If escrow falls below the vend price, Reset Delay does not occur until after Sense Time has expired.

• Reset Delay 1: This parameter applies to optocoupler 1, which registers the price 1 pulse in standard mode and the debit pulse in steering mode.

• Reset Delay 2: This parameter applies to optocoupler 2, which registers the price 2 pulse, in standard mode only. Notes:

• The host device must be kept on long enough for the job to complete (e.g., for the paper to get through the copier without jamming).

• Please ensure that the reset delay value is not set too long that another job may starts (and copies are dispensed for free). Trailing Edge (1-2) Set this parameter to Yes for trailing edge debiting and to No for leading edge debiting. Trailing edge debiting With this type of debiting, the software delays the debit until after the debit pulse goes inactive. This makes the Print / Copy Vending Station work with any device that requires a long debit pulse period to keep the relays energized. If the Sense Time count is satisfied, the software looks for the corresponding opto to go inactive. It waits for an indefinite length of time for this to occur. After the opto returns to inactive, the corresponding price is debited.

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Debit Pulse

Notes: • Debit Pulse signal is generated by the copier signal through the copier interface while the copier is making copies. • Eject Delay is not used for this system.

Leading edge debiting With leading-edge debiting, the debit occurs right after the Sense Time delay is satisfied. Today’s high-speed copiers generally work best with this type of debiting because their pulse lengths occur in very rapid succession. The Sense Time and Blind Time can be completed soon after the copier vend signal returns inactive, leaving the system ready for another pulse. If the Sense Time count is satisfied, the debit occurs as soon as the Sense Time delay is satisfied.

Debit Pulse

debit

Note: Debit Pulse signal is generated by the copier signal through the copier interface while the copier is making copies. Eject Delay This parameter is not used for this system. Vending Interface H o w t h e P r i n t / C o p y V e n d i n g S t a t i o n a n d c o p i e r c o m m u n i c a t e Every time a customer makes a selection on a vending device, such as a copier, pulses (signals) are detected by the Copy Vending Station through an optical isolator or “opto”. Optos allow the unit to “see” a particular signal condition inside the vending device. Based on the customer’s selection, individual optos are turned on or off. The debit price is determined by the collective state of the optos. The software determines whether there is enough money to cover the vend, and if so, turns on a relay (switch) that enables the device to make the vend. Pulse detection in standard and steering modes The Copy Vending Station connects to the host device via a harness, which plugs into the DB15 connector. The terminal uses either standard or steering pulse detection to intercept signals it receives over that connection. Configuring the terminal to operate in standard, steering or timevend mode requires no hardware settings on Raptor II board for the major types of copy machines.

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Advantages and disadvantages of the two methods Standard mode Steering mode

Advantages: • Fewer wires • Easier setup • Time vending available

• More prices available • Fewer relay settings • Can handle up to 16 black-white and color

paper sizes.

Disadvantages: • Fewer prices available • More relay settings

• More complicated pricing structure • More complicated setup • More wires

Standard mode In standard mode, the vending device can offer only two price selections. Each selection transmits its own debit pulse, which is registered in the Copy Vending Station by an opto dedicated to that pulse. Two corresponding relays enable the vending device at the appropriate price level. For this scenario, let’s assume the vending device is a copier and that the price 2 selection costs more than the price 1 selection. 1. The customer inserts cash into payment device or card into the credit or debit card reader. 2. The value on the card is compared with both price 1 and price 2.

• If the value on the card or in escrow is greater than or equal to price 1, relay 1 is enabled. • If the value on the card or in escrow is greater than or equal to price 2, both relay 1 and relay 2 are enabled.

3. The customer makes a selection and presses the copy button. 4. The incoming debit pulse is detected by the corresponding opto. If the appropriate relay for that price level was enabled (i.e., there

was enough value on the card), the card is debited and the copy is made. • If a price 1 debit pulse was detected by opto 1, the unit debits price 1. • If a price 2 debit pulse was detected by opto 2, the unit debits price 2.

5. The customer continues making copies. When the value in escrow falls below a price level, the corresponding relay is disabled, and subsequent debit pulses for that selection are ignored.

Steering mode The Copy Vending Station monitors five different pulses from the vending device. Four of the signals carry information about the selection made by the patron. The other signal is the debit pulse. Sequence of events

1. When the patron inserts a credit card, debit card or cash, four optos (optos 2, 3, 4 and 5) in the Copy Vending Station register the selection conditions in the vending device to determine the vend price.

2. If the value on the card or in escrow is enough to cover the price level selected, then relay 1 enables the vending device. 3. When a vend is made, a debit pulse is sent from the vending device to the Copy Vending Station. This pulse is registered by opto

1, and the appropriate price is debited from the card (or cash) or is logged to the customer’s PIN account. When the value on the card or in escrow falls below the selected price level or the patron ejects the card, relay 1 is disabled until either more money is inserted or a lower price level is selected.

STEERING MODE RELAY ACTION

If the value of the card or escrow Then relay 1 is

Is greater than the selected price Enabled Is less than the selected price Disabled

If the value of the card or escrow Then both relay 1 and 2 are

Is greater than the price #9 Enabled Is less than the price #9 Disabled

Note: * Opto 1 registers the debit pulse and does not affect pricing.

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How steering optos determine price Think of an opto as a switch that is turned either on or off, depending on the information it receives from the signal it monitors. The selections made by the user are registered by four optos in the Copy Vending Station. The table below shows that, by using every unique on/off combination of optos 2–5, a total of sixteen price levels is possible.

1-8 Prices

9-16 Prices

Opto 2 Opto 3 Opto 4 Price Level

Opto 3 Opto 4 Opto 5 Price Level

Off Off Off 1 Off Off On 9 On Off Off 2 On Off On 10 Off On Off 3 Off On On 11 On On Off 4 On On On 12 Off Off On 5 Off Off On 13 On Off On 6 On Off On 14 Off On On 7 Off On On 15 On On On 8 On On On 16

Notes: • Opto 1 registers the debit pulse and does not affect pricing..

Additional Notes: (for all FDI modes) • Steering Mode is set as default. • Either or both Relays and either or both Opto1 and Opto2 are used by Standard Mode. • Steering Mode only uses relay 1. Relay 2 can be optionally enabled as needed for price 9-16 inputs. • In steering mode, Opto1 is used for debit pulse and does not affect pricing.

Standard Mode Configuration Example Typical Copier Configuration: Paper Sizes (in copier trays):

• Letter • Legal

Copier Interface:

• Debit Pulse 1 for Letter • Debit Pulse 2 for Legal • Input Enable line to activate/deactivate the copier

Enable • Input Enable line to activate/deactivate the copier

Typical Print/Copy Vending Station Configuration: In Timing mode, set certain parameters as following: Under Timing Menu: Set Mode to Standard Configure Sense Time 1-2, Blind Time 1-2, Reset Delay 1-2 and Trailing Edge 1-2. Configure Price 1 to 0.10 (or other price) for Letter paper size and Price 2 to 0.15 (or other price) for Legal paper size. The copier machine will need to use the correct VENDAPIN harness that would connect:

• Debit 1-copy signal line connected to Opto1 input on unit Dsub 15 pin #1 and #2 (return loop)

• Debit 2-copy signal line connected to Opto2.input on unit Dsub 15 pin #5 and #6 (return loop)

• Input Enable line connected to Relay 1 on unit Dsub 15 pin #10 and #15 (return loop, in Normal Open Connect) or #9 (return loop, in Normal Close Connect).

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Please ensure that you will need to test the vend operations and re-configure the timing parameters on the unit if necessary until the debit pulses are correctly debiting the price from the escrow balance. Steering Mode Configuration #1 Example Typical Copier Configuration: (i.e.: Black-White Multi-functional Copier/Printer) Paper Sizes (in copier trays):

• Letter • Legal • 11x17

Toner Types • Black White

Copier Interface: • Debit Pulse 1 (Counter) for Black-White Paper Size Selection based on copier interface 3 available signal lines (5,3,11) • Letter Size Selection (Active Selection Logical Lines: 110) • Legal Size Selection (Active Selection Logical Lines: 101) • 11x17 Size Selection (Active Selection Logical Lines: 011) Enable • Input Enable line to activate/deactivate the copier

Dsub 15 pins connector on back of unit – connected to Copier Interface Paper Size Selection lines: Opto 1 Pin 1-2 – connected to B-W debit pulse line Opto 2 Pin 5-6 – connected to Selection 1 line Opto 3 Pin 3-7 – connected to Selection 2 line Opto 4 Pin 12-14 – connected to Selection 3 line Relay 1 Pin 10-15 – connected to Enable line Build Matrix based on known selections as shown here for B-W copies only: (Note: Opto 5 is not used.)

Opto 2 Opto 3 Opto 4 Paper Price Level Prices Notes Off Off Off Letter 1 0.10 Default to Letter On Off Off Letter 2 0.10 Default to Letter Off On Off Letter 3 0.10 Default to Letter On On Off Letter 4 0.10 Default to Letter Off Off On Letter 5 0.10 On Off On Legal 6 0.15 Off On On 11x17 7 0.25 On On On 5.5x8.5 8 0.15

Typical Print/Copy Vending Station Configuration: In Setup Express or Web access, set certain parameters as following: Under Timing Menu:

• Set Mode to Steering • Configure Sense Time 1, Blind Time 1, Reset Delay 1 and Trailing Edge 1. • Configure 1-8 Prices based on Matrix chart as shown above. • 9-16 prices are not used.

Steering Mode Configuration #2 Example Typical Copier Configuration: (i.e.: Color & Black-White Multi-functional Copier/Printer) Paper Sizes (in copier trays):

• Letter • Legal • 11x17

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Toner Types

• Color • Black White

Copier Interface:

Debit Pulse • Debit Pulse Opto 1 (Counter Signal) for B-W or Color Paper Size Selection based on copier interface 4 signal lines • Letter Size Selection (Pin 9 & 10) • Legal Size Selection (Pin 9 & 11) • 11x17 Size Selection (Pin 10 & 11)

Enable • Input Enable line to activate/deactivate the copier

Dsub 15 pins connector on back of unit – connected to Copier Interface Paper Size Selection lines: Opto 1 Pin 1-2 – connected to debit pulse line (counter) Opto 2 Pin 5-6 – connected to Selection 1 line Opto 3 Pin 3-7 – connected to Selection 2 line Opto 4 Pin 12-14 – connected to Selection 3 line Opto 5 Pin 9-13 – connected to Selection 4 line (color signal) Relay 1 Pin 10-15 – connected to Enable line Note:

• Relay 2 can be configured to be energized if the escrow exceeds Price #9 value. Build Matrix based on known selections as shown here for B-W copies

Opto 2 Opto 3 Opto 4 Opto 5 Paper Price Level

Prices Notes

Off Off Off Off Letter 1 0.10 Default to Letter On Off Off Off Letter 2 0.10 Default to Letter Off On Off Off Letter 3 0.10 Default to Letter On On Off Off Letter 4 0.10 Default to Letter Off Off On Off Letter 5 0.10 On Off On Off Legal 6 0.15 Off On On Off 11x17 7 0.25 On On On Off 5.5x8.5 8 0.15

Build Matrix based on known selections as shown here for Color copies

Opto 2 Opto 3 Opto 4 Opto 5 Paper Price Level

Prices Notes

Off Off Off On Letter 9 0.50 Default to Letter On Off Off On Letter 10 0.50 Default to Letter Off On Off On Letter 11 0.50 Default to Letter On On Off On Letter 12 0.50 Default to Letter Off Off On On Letter 13 0.50 On Off On On Legal 14 0.75 Off On On On 11x17 15 1.00 On On On On 5.5x8.5 16 0.50

Typical Print/Copy Vending Station Configuration: In Setup Express or Web access, set certain parameters as following: Under Timing Menu:

• Set Mode to Steering • Set Steering to Yes (to use steering mode)

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• Set Prices based on matrix prices as listed above to onfigure 16 prices, first 8 prices for B-W, and last 8 prices for Color. • Configure Sense Time 1, Blind Time 1, Reset Delay 1 and Trailing Edge 1

Time Vending H o w d o e s T i m e V e n d i n g w o r k s ? Time vend operates in auto-debit mode: the patron inserts a credit card, debit/PIN card account or cash, a debit takes place, and the time-vend period begins. When the time-vend period runs out, relay 1 remains enabled and a new time-vend period automatically starts with a debit from the card or escrow. The cycle continues until the value left on the card or in escrow falls below the vend price, at which time relay 1 is disabled. The no activity timer is disabled during the time vend sessions. Interrupting a time-vend session Once a time-vend session has started, it can be stopped or interrupted before the time purchased runs out. To cancel time vend before a debit takes place After the customer inserts a card or cash, the time vend delay provides a buffer, giving the vend device time to start up before the debit takes place, and the time-vend period begins its countdown. It is possible to accept cash during the time vend delay, without a debit taking place. The time vend delay applies only to the first time period (not in subsequent auto-debits). To perform transactions during a time-vend session Optos 1 and 2 and the serial port are still active during time-vend mode; if debit pulses from the copier or commands from the printer are received during a time-vend session, the unit will perform a debit if there is an escrow available. Setting up the unit for time vending Time vend is active only in timevend mode; steering mode does not support this feature. Time vend operates from cash, credit cards, debit/PIN card/account. To set the unit up for time vending:

1. Select the Timing Menu, and change Mode to Time Vend, configure TimeVend Timer and Time Vend Delay parameters. Time Vend parameter This parameter defines the duration of one time-vend period. Acceptable values range from 1 second to 65500 seconds for timevend timer. At default, the timevend timer is set to 60 seconds. Time Vend Delay parameter This parameter is visible only if Time Vend is set to something other than zero. The acceptable range for this parameter is 1 second to 65500 seconds. At default, the delay timer is set to 2 seconds. This delay period starts just after the cash payment is added to the escrow, and relay 1 enabled, but before the money is debited from the escrow. The purpose is to give the vend device time to start without taking time away from the time-vend period purchased. AutoVend This parameter sets to use the autovend that will deduct the escrow for every elapsed timevend timer. If the autovend option is set to OFF, the external button will be used for to adding the time to the timevend timer on every pressed button. The lamp will flash if the timevend timer is less than 15 seconds until the timevend timer reaches zero. If the auto payout change option is set to ON, the remaining payout change will be paid out by the coin changer.

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Using Counters/Meters A b o u t c o u n t e r s / m e t e r s All vending activity is recorded with an extensive set of internal electronic meters. All meters come in pairs:

• Resettable meters. Allow for periodic recording of transactions. They are usually viewed, then reset immediately on some regular basis.

• Non-resettable meters. Provide a tamper-proof record of all transactions made on the system, which will last at least 10 years or longer.

You can access the meters via Setup Express or Web browser under Resettable/Non-Resettable Meters and System Stats. You can view and reset meters and prints them out (via web browser). Viewing and resetting counters meters You can view both resettable and non-resettable meters directly on the web browser or Setup Express.

Setting up a Printer C o n f i g u r i n g t h e s e r i a l p r i n t e r You can hook up a portable printer to the Copy Vending Station to print out the receipt. Follow the instructions below to connect the printer to the unit.

Rear Unit DB-9 Female Serial Port

1. Open the enclosure and connect a serial printer to the DB9 port on the back of the controller board. Note: The controller board is mounted on the inside enclosure door.

2. The printer should be configured to operate with the parameters listed below. Read the printer user’s manual that accompanied the serial printer to find out how to set them.

3. Configure the Copy Vending Station using Setup Express or Web browser and set the Receipt Printer parameters under Receipt Printer menu.

Printer Serial Settings

Baud Rate: 9600 Parity: None

Data Bits: 8 Stop bits: 1

Flow Control: None

FDI Interface A c c e s s i n g t o D B - 1 5 I n t e r f a c e DB-15 Interface Connector VENDAPIN’s Vending Access Control products use a DB-15 connector to interface with third-party vending devices. The DB-15 connector is a VENDAPIN standard for interfacing a system device such as copiers, microfiche readers, and printers. Pre-assembled harnesses with installation instructions from VENDAPIN are available for most copiers.

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Rear Unit DB-15 Interface Female Connector

The illustration on the following page indicates the pin out settings for this connector.

Pin out for J2 DB15 Interface Connector

PIN Description

1 Opto 1 ® In (Price 1 / Counter) 2 Opto 1 Out (Price 1 / Counter) 3 Opto 3 ® In (Steering) 4 or Enable Relay 2 N/O 5 Opto 2 Out (Price 2 Standard or Steering) 6 Opto 2 ® In (Price 2 Standard or Steering) 7 Opto 3 Out (Steering) 8 Enable Relay 2 COMMON 9 Opto 5 ® Out (Steering) OR Enable Relay 1 N/C

10 Enable Relay 1 COMMON 11 Input Source for Driver to Onboard Resistors 12 Opto 4 Out (Steering) 13 Opto 5 ® In (Steering) OR Enable Relay 2 N/C 14 Opto 4 ® In (Steering) 15 Enable Relay 1 N/O

GND Shield Ground – Not Connected, Used for Return Loop

Error Messages, Troubleshooting & Misc. E r r o r m e s s a g e s LCD Message Cause Solution

Out of Service The bill acceptor/coin changer is disabled because the software has received a full, jam, or stacker open message from them This message appears only once, when the event occurs.

Remove all money and clear the bill path of foreign objects.

Exceeded Limit The escrow in the machine plus the last bill inserted exceed the unit’s cash limit. The bill is ejected.

Insert a smaller bill or coins, or increase the Max Cash parameter.

Out of Coins The unit is holding escrow because there is not enough money in the coin tubes to pay out the requested change. Refill the coin tubes.

Use Exact Coins The bill acceptor is rejecting the notes Refill the coin tubes.

Declined The purchase price has exceeded the maximum pre-authorized value.

Increase the maximum pre-authorized value and contact the merchant account to increase the limit.

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T r o u b l e s h o o t i n g g u i d e Print/Copy Vending Station problems The following table describes problems that may occur in the Print/Copy Vending Station, and provides the steps you should take to resolve the behavior. Problem Cause Solution

No letters on LCD display screen

• LCD screen intensity too low. • System problem.

• No main power to unit.

• Adjust the LCD display contrast using the trimpot (clockwise) located on bottom/front/right side of board next to LCD connector.

• Power down for few seconds, then power up again (unplug & replug the unit power cord from electrical outlet).

• Check electrical fuse.

All blocks on LCD display screen

• LCD screen intensity too low. • System problem.

• Reset condition.

• Adjust the LCD display contrast using the trimpot (counter-clockwise) located on bottom/front/right side of board next to LCD connector.

• Power down for few seconds, then power up again (unplug & replug the unit power cord from electrical outlet).

• Contact VENDAPIN technical support.

Serial port or USB port not working

• Wrong baud rate.

• Wrong cable.

• Host and Print/Copy Vending Station must be set to same baud rate (19200).

• Use standard off-the-shelf 9-to-9 serial cable. • Re-install USB drivers and check the COM port on host

machine. Power green LED is not on. Status green LED is also not flashing.

• No Power • Check the power connection.

Status green LED (D1) on Raptor II board) is not flashing

• System problem • Reset condition

• Press Reset button (S4) on Raptor II board to restart the system. If the Status green LED is still not flashing after the reset button is pressed, contact VENDAPIN technical support.

Web access is not working after the network settings are changed.

• Host Cache is not updated

• On your host computer, restart the network connection which will clear the cache.

• Check the new IP address/port • Reset the network settings using the Setup Express.

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Copier problems The problems listed below result from timing parameters in the Print/Copy Vending Station not being synchronized with the timing of the copier. Problem Cause Solution

Multiple debits occur on single vend • Sense time too short • Blind time too short

• Increase sense time value • Increase blind time value

Free copies being dispensed: No debits occur No debit on last vend Skipped debits (on every other copy)

• Sense time too long • Reset delay too long • Blind time too long • Bypass key left on

• Reduce sense time value • Reduce delay time value • Reduce blind time value • Turn off bypass copy mode

Paper is jamming • Reset delay too short • Increase reset delay value Notes:

• Please ensure that you tested the copy vend using various paper sizes and copies on copier to verify that the vend timings are configured correctly.

• Please refer the additional timing configuration details found in “Coordinating Timing with the Copier Device” chapter. Restoring data after a power failure In the event of a power failure during a transaction, the unit will save the following information.

• Escrow amount • All last transactions

When the unit regains power, the data listed above is restored. If there was escrow before the power outage, that amount will be restored and the display updated. The patron can then continue with the transaction. M i s c e l l a n e o u s Loading coin tubes You can load the coin tubes in one of two ways without impacting the meters: Enter bypass mode with the bypass key switch. Deposit the change and turn off the key switch. Escrow will be cleared. While the bypass key switch is activated, the unit is in bypass mode. During this time, coin changer is enabled, and the remaining payment devices will be disabled.. Each time the operator inserts or manually dispenses coins, the total coin tube balance will be displayed on LCD screen. WARNING! The Print / Copy Vending Station software does not monitor the coin sensors during manual payouts of cash. This means that it is possible to “dispense ” change from an empty coin tube by accidentally pressing on the buttons. If this happens, the display will still show it as a coin paid out. Clearing escrow In the event that unwanted escrow is left on the LCD, it is possible to remove it without impacting the meters by turning on the bypass key, which will reset the escrow to zero balance.

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W h a t i s a n I P A d d r e s s ? ( S t a t i c I P , D y n a m i c I P ) An IP address identifies a computer or other device to a network. The basic concept is simple: every device on a network needs to have its own address. That way, data is sent to the right place. There are IP addresses are used by the whole Internet, and others, only used by locally, for example in your home or office. Why isn't there One Set of IP Addresses for the Whole World? It might be nice if every computer had its own IP address. Unfortunately, computers come and go frequently — millions are added, removed, or rearranged every day. It would be impossible for everyone in the world to keep up with the changes. Another reason that local networks use their own addresses is that the Internet ran out of "regular" IP addresses long ago. To avoid these problems the Internet community does a number of things:

- They use one set of addresses for the whole world. However each local network uses its own addresses. You and your neighbors probably use some of the same IP addresses, but your network doesn't talk directly to your neighbor's without "translating" the addresses, so it's ok.

- Some addresses are used only temporarily. When the computer is turned off, the address is given to someone else. - They create a secondary address called a subnet mask that changes the way the main IP address is read. (People with simple

networks don't need to know much about this.) Whether for the whole world, or just for your home or office, an IP address always looks like this (four numbers separated by three periods): 192.168.0.1 The subnet mask has the same format. The subnet masks on your own home network will almost always have exactly these numbers: 255.255.255.0 Don't change the subnet mask without being sure what it does! You need to keep a record of these IP addresses: 1. The one your IT department gives you. This one is used by the whole world to access your network. 2. The address of your 5596 unit on your own network. By default VENDAPIN sets the IP address to 192.168.254.100. That's the IP address you type in an Internet browser to log in your 5596 unit. 3. There are situations where you will need to know IP addresses of other devices in your network. What's the Difference Between Static and Dynamic IP Address? The IP address from your IT department is assigned one of two ways:

- Set to an IP address, which is unchanged for months or years at a time. This is a static IP address. - Set to an IP which is only good for a limited time, and which is changed according to the policy set by your IT department's

DHCP router. This is a dynamic IP address. Because a static IP can be relied on for an indefinite period, some networking equipment requires a static IP. Dynamic IPs are used in large networks where computers are frequently reconfigured, or where a limited number of IP address are available to share between many computers.

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V E N D A P I N L L C P r o d u c t R e g i s t r a t i o n C a r d 2 Year Warranty

To better serve our customers, we are requesting our customer to fill out a Warranty Registration card shown here and when filled out to be returned to VENDAPIN LLC. This will permanently register your equipment for warranty repairs and technical services.

VENDAPIN Model Number:

Serial Number:

Software Type:

Revision:

Ship Date:

Company Name/Location

Address:

City/State/Zip:

Phone:

Email:

Purchased From:

Host Machine (Copy/Print Machine) Make/Model

Received in good condition?

Problems installing?

System satisfactory?

Suggestions or problems:

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V E N D A P I N L L C C o n t a c t s :

Corporate & Factory Offices: 838 East Jefferson Street Brooksville, Florida 34601 Tel: +1.352.796.2693 Fax: +1.775.256.6311 sales@vendapin.com General Support: Technical Service Support support@vendapin.com Tel: +1.352.678-3037 Engineering: Robert@vendapin.com Web Site: www.VENDAPIN.com Updated: 1 December 2011