5th annual australian fraud summit 2016 - akolade efxi1.pdfidentity crime investigation unit,...

T | 61 2 9247 6000 F | 61 2 9247 6333 E | [email protected] W | akolade.com.au Produced by:

Victoria Richardson, General Manager Payments Direction, Australian Payments Clearing Association

Dr Jacqueline M. Drew, Senior Lecturer, School of Criminology and Criminal Justice, Griffith University

Troy Kaizik, A/G Director, Passport Fraud Investigation Section, Department of Foreign Affairs and Trade

Blair McAuliffe, Chief Risk Officer, Metlife Insurance Ltd

Anna Bagley, Group General Manager, Risk and Legal, Programmed Maintenance Services Ltd

Sushma Segal, Head of Internal Audit, QBE Australia & New Zealand Operations

Tony Prior, President, Association of Certified Fraud Examiners Sydney Chapter

Arthur Katsogiannis APM, Detective Superintendent, Commander, Fraud and Cyber Crime Squad, NSW Police Force

Dr Suresh Hungenahally, Former Chief Information Security Officer, Department of Economic Development, Jobs, Transport & Resources, Vic

Dr Russell G Smith, Principal Criminologist, Australian Institute of Criminology

Ashutosh Kapse, Head – Information Security, Technology Risk & Audit, IOOF Holdings Ltd

Tamsyn Harris, Head of Fraud Strategy – Financial Crimes Unit, ANZ

Pieter van der Merwe, Chief Information Security Officer, Woolworths Ltd

Rocky Scopelliti, Global Industry Executive - Banking, Finance & Insurance, Telstra

Gold Sponsor: Sponsor: Partners: Media Partners:

Paul Gardner, Manager, Business Integrity & Insights, Assurance and Analytics, Australia Post

Kevin Bates, Group Head of Risk and Insurance, Lend Lease

Ben Doyle, Chief Information Security Officer – Asia Pacific, Thales Group

Michael Callan, Assistant Secretary, Fraud Control, Department of Defence

Este Darin-Cooper, Director of Regulation and Strategy, Office of the Australian Information Commissioner

Craig Alfano, Managing Director, Powerhouse Logistics

Bettina McMahon, Head of Risk and Assurance, National E-Health Transition Authority

Ben Lester, Manager, Risk and Compliance, City of Wyndham

Rhonda Murray, Director, Regulatory Operations Group, Comcare

Elizabeth Clear, Chief Financial Officer, Murray PHN

Senior Representative, HP Enterprise(Gold Sponsor)

Gary Penn, Senior Manager, Assurance and Risk, SA Water

Ken Gamble, Executive Chairman, Internet Fraud Watchdog

Graeme Edwards, Detective Senior Constable, Cyber and Identity Crime Investigation Unit, Queensland Police Service

Key Speakers:

5th AnnualAustralian Fraud Summit 2016Fighting cyber and internal fraud in a technology dependent era

Iain Johnston, Head of Financial Crimes and Security, Prudential Corporation Asia (Hong Kong)

24 th – 26 th May 2016, The Menzies Sydney

5th AnnualAustralian Fraud Summit 2016Fighting cyber and internal fraud in a technology dependent era

24 th – 26 th May 2016, The Menzies Sydney

What’s new for 2016:• International insight into how your corporate culture can influence and encourage fraud

• 6 Industry leading case studies

• 30+ speakers

• 150 delegates

• Unparalleled networking opportunities

• Insights from both the public and private sector

• Interactive panel discussions

This conference will bring together organisational leaders from the public and private sectors in the following roles:

• Heads of Fraud Prevention

• Heads of Audit

• Chief Information Security Officers

• Chief Risk Officers

• Chief Financial Officers

Who should attend:

Dear peers and colleagues,

Fraud has an extensive economic and social cost.

With online activity and transactions becoming the norm, cyber fraud cases have spiked and become increasingly complex. These crimes not only affect individuals, but often cost organisations millions of dollars.

A recent KPMG report has indicated that the total value of fraud cases brought before Australian courts between April – September 2015 was $128.4 million, averaging $1.4 million per case.

This is an alarming cost to Australian organisations. It is clearly vital that we all collectively stay attentive and adopt effective tools to address the full cycle of fraud prevention, detection and response.

I look forward to learning more about these issues from our expert speakers attending this event.

I hope to see you there!

Best Regards,

Elizabeth ClearChief Financial OfficerMurray PHN

WELCOME FROM THE CHAIR

OVERVIEW OF THE EVENT

T | 61 2 9247 6000 F | 61 2 9247 6333 E | [email protected] W | akolade.com.au Produced by: 2

5th Annual Australian Fraud Summit 2016

This conference will address:• Strategies to prevent, detect and respond to increasingly sophisticated fraud methods

• Methods to increase resilience to cyber exposure and secure information

• How to equip your organisation to address increased infiltration on online channels

• Embedding a culture of empowering and educating staff about fraud risk

• Tools to improve internal fraud management

Eli b h Cl

Dr Suresh Hungenahally, Former Chief Information Security Officer, Department of Economic Development, Jobs, Transport and Resources, Vic

Bettina McMahon, Head of Risk and Assurance, National E-Health Transition Authority

Advisory Panel:Allan Hall, Country Head, Australia & New Zealand, Citigroup Security & Investigation Services

The 5th Australian Fraud Summit 2016 brings together thought leaders in the public and private sectors to discuss new strategies in preventing, detecting and responding to fraud in an increasingly complex technological landscape.

The sophistication of organised crime groups infiltrating companies has increased, making use of cyber channels to achieve their objectives. In addition, KPMG’s recent Fraud Barometer report found that in the past 6 months, internal fraud cases among management has risen to a total of $3.3m in Australia.

As the methodologies employed by fraudsters continue to increase in sophistication, organisations need to constantly stay ahead of the game and be continuously equipped to thwart and address incidences of fraud.

Is your organisation applying best practice methods to prevent and detect fraud?

CONFERENCE DAY ONE | TUESDAY, 24th MAY 20168:00 Registration opens8:40 Opening remarks from the Chair Elizabeth Clear, Chief Financial Officer, Murray PHN

PROTECTING YOUR ORGANISATION AGAINST EMERGING FRAUD TRENDS

8:50 INTERNATIONAL KEYNOTE Does your corporate culture influence and encourage internal fraud? • A review of the good, the bad and the ugly in how corporate culture influenced recent global corporate fraud cases • Preventing gross negligence and culpable conduct • Preventing systematic collusion Iain Johnston, Head of Financial Crimes and Security, Prudential Corporation Asia, Hong Kong

9:20 Technology enabled fraud – what is old is new again • Understanding the darker side of digital disruption • Examining how criminals are using emerging technologies to renew traditional schemes • How technology increases the reach and penetration of criminals, allowing them to build criminal relationships across the globe Tamsyn Harris, Head of Fraud Strategy – Financial Crimes Unit, ANZ 9:50 Examining your cyber exposure and related risk • Implementing adequate steps to protect your data • Tools to increase your resilience to cyber exposure • Addressing the trends of exposure Pieter van der Merwe, Chief Information Security Officer, Woolworths Ltd

10:20 Examining new global research on unlocking trust for Gen X and Y • The battle for customer ‘trust’ – how well positioned is your organisation to compete in a mobile first world? • Preventing identity theft through mobile technologies • How do consumers now prefer to be identified in a highly digitised world? Rocky Scopelliti, Global Industry Executive - Banking, Finance & Insurance, Telstra

10:50 Morning tea11:20 Managing and preventing data breaches • Causes and consequences of recent data breaches • Developments in data breach law • Privacy tips to minimise the likelihood of data breaches Este Darin-Cooper, Director of Regulation and Strategy, Office of the Australian Information Commissioner

STRATEGIES TO PREVENT CYBER AND INTERNAL FRAUD11:50 CASE STUDY Investigations into corporate corruption • Experiences gained from bribery and corruption investigations in the past year • Internal fraud warning signs for organisations and senior managers to look out for • Preventative measures Arthur Katsogiannis APM, Detective Superintendent, Commander, Fraud and Cyber Crime Squad, NSW Police Force

12:20 PANEL DISCUSSION Examining fraud and risk management frameworks across industries • How to tailor a strategy for your organisation • Best practice and effective methodologies • Working smart with data and information Anna Bagley, Group General Manager, Risk and Legal, Programmed Maintenance Services Ltd



Bettina McMahon, Head of Risk and Assurance, National E-Health Transition Authority Troy Kaizik, A/G Director, Passport Fraud Investigation Section, Department of Foreign Affairs and Trade Dr Jacqueline Drew, Lecturer, School of Criminology and Criminal Justice, Griffith University

1:00 Lunch2:00 The exposure of cross-border transactions in corporate crime • Your obligations in foreign transactions • Proactive measures to prevent culpable conduct • Being aware of new, emerging threats Michael Callan, Assistant Secretary, Fraud Control, Department of Defence

2:30 CASE STUDY Investigating cyber fraud in a cloud computing environment • A non-technical discussion on pitfalls and remedies for investigating in the cloud • Identifying the legal and technical barriers to locating and obtaining evidence especially in an international jurisdiction • How to present cloud-based evidence Graeme Edwards, Detective Senior Constable, Cyber and Identity Crime Investigation Unit, Queensland Police Service

3:00 A view from outside the glasshouse • Best practice from an information security perspective • Published fraud mitigation techniques you can apply • An overview of applicable techniques from other fields Ben Doyle, Chief Information Security Officer – Asia Pacific, Thales Group

3:30 Afternoon tea4:00 WORLD CAFÉ Rotating between tables, speakers will be facilitating interactive sessions on the topics listed below: Responding to fraud: Sound management processes • Effective management framework to deal with fraudulent incidences Graeme Edwards, Detective Senior Constable, Cyber and Identity Crime Investigation Unit, Queensland Police Service Examining your Operational Risk Management Framework • Reviewing your business environment and internal control factors to prevent fraud Gary Penn, Senior Manager, Assurance and Risk, SA Water Using technology to beat technology • Practical systems to complement your fraud strategy Pieter van der Merwe, Chief Information Security Officer, Woolworths Limited

4:40 An industry response to Digital Identity • What do we mean by Digital Identity • Why is it important at a cross industry level • Principles for Digital Identity Victoria Richardson, General Manager Payments Direction, Australian Payments Clearing Association

5:10 Strengthening your tools and data analytics • Exploring the use of analytics and data matching • Strategies to identifying anomalies in data • How real time data can assist your efforts Senior Representative, HP Enterprise (Gold Sponsor)

5:40 Closing remarks from the chair and end of day one Elizabeth Clear, Chief Financial Officer, Murray PHN

5:45 Networking Drinks

12:20 Improving your organisation’s risk culture in a dynamic environment • Identifying your enterprise risk appetite to develop an appropriate strategy • Embedding a culture of training and proactive fraud controls amongst staff • Finding the balance between trusting staff and ensuring due diligence Blair McAuliffe, Chief Risk Officer, Metlife Insurance Limited

12:50 Lunch1:50 CASE STUDY Working collaboratively with other agencies • Identifying the underlying need to establish a consortium to combat corruption • Benchmarking and establishing best-practice based on multiple case studies and experiences • Building a level of trust and collaboration to allow for the understanding of persistent issues Rhonda Murray, Regional Director, Regulatory Operations Group, Comcare

DETECTING AND RESPONDING TO FRAUDIN A COMPLEX CYBER ERA

2:20 The use of data analytics in fraud prevention • The role of data analytics in optimising performance • Reducing costs and improving efficiency through a behavioural-based analytics initiative • Deploying risk-based decision-making Paul Gardner, Manager, Business Integrity & Insights, Assurance and Analytics, Australia Post

2:50 A deep dive into the Fraud Triangle and how this can help mitigate fraud • Understanding the drivers for internal fraud perpetrators • Detecting anomalies through understanding the predisposition of fraudsters • Implementing the fraud triangle from a certified practitioner Tony Prior, President, Association of Certified Fraud Examiners Sydney Chapter

3:20 Afternoon Tea3:50 PANEL DISCUSSION Benchmarking your efforts to detect fraud • Comparing tools and systems • Perspectives from corporate and government sectors • Building a multi-layered system for fraud detection Panellists: Craig Alfano, Managing Director, Powerhouse Logistics Dr Suresh Hungenahally, Former Chief Information Security Officer, Department of Economic Development, Jobs, Transport and Resources, Vic Ben Lester, Manager, Risk and Compliance, City of Wyndham Gary Penn, Senior Manager, Assurance and Risk, SA Water

4:30 The role of cyber insurance in mitigating cyber risk • The escalation of cyber attacks on physical assets and the inherently growing threat posed to our critical infrastructure • A discussion on ‘hacking by business sector’ • A risk professional’s perspective on the role of cyber insurance in cyber security Kevin Bates, Group Head of Risk and Insurance, Lend Lease

CONFERENCE DAY TWO | WEDNESDAY, 25th MAY 2016



8:30am Registration opens9:00am Opening remarks from the Chair Michael Callan, Assistant Secretary, Fraud Control, Department of Defence

A DEEP DIVE INTO ORGANISATIONAL GOVERNANCEAND CULTURE

9:10 KEYNOTE Fraudsters at the top: The incidence of fraud amongst management • Assessing the incidence of fraud amongst management • Implementing strategies to prevent and overcome fraud by senior managers • Mitigating risks of infiltration from organised crime groups Dr Russell G Smith, Principal Criminologist, Australian Institute of Criminology

9:40 CASE STUDY The relationship between governance, fraud detection and response • Real life examples on the lifecycle of managing cyber fraud • Developing an effective management framework: Structure, roles and responsibilities • Key measures and metrics for the success of fraud prevention and response Ashutosh Kapse, Head – Information Security, Technology Risk & Audit, IOOF Holdings Ltd

10:10 Casting a wide net - the ‘lines of defence’ in fraud risk management • Roles and responsibilities for fraud prevention, detection and response • Effective collaboration between internal teams, including examples • A data analytics journey Sushma Segal, Head of Internal Audit, QBE Australia & New Zealand Operations

10:40 Morning Tea11:10 ROUNDTABLE DISCUSSIONS In this interactive session, delegates join the table that will be discussing the topic of greatest interest. Each discussion topic will be facilitated by an expert speaker Implementing controls to address 3rd party risk • Examining appropriate layers and lines of control Ashutosh Kapse, Head – Information Security, Technology Risk & Audit, IOOF Holdings Ltd Developing your fraud and corruption control plan • Strategies for deterring infiltration into company data Craig Alfano, Managing Director, Powerhouse Logistics Strengthening your data analytics and protecting your assets • Strategies to identify anomalies in data and guard your information Dr Suresh Hungenahally, Former Chief Information Security Officer, Department of Economic Development, Jobs, Transport and Resources, Vic

11:50 The role of psychology in data breaches and security risks: Human decision making errors • Understanding data breaches and security risks resulting from errors in employee decision making • The social engineering tactics of fraud offenders that are used to target your organisation and third party providers • Strategies for preventing data breaches Dr Jacqueline M. Drew, Senior Lecturer, School of Criminology and Criminal Justice, Griffith University

POST CONFERENCE WORKSHOPS | THURSDAY, 26th MAY 2016

TESTIMONIALS

Iain joined Prudential in July 2011. As the Head of Financial Crimes and Security, he has accountability and responsibility for the Anti-Bribery and Corruption Programme, Physical Security, Business Continuity and Investigations. Prior to Prudential Iain was in the British Army for 5 years, 13 years in the (Royal) Hong Kong Police and spent 8 years with JPMorgan Chase. Iain is passionate about using technology to assist in the prevention and detection of financial crimes, developing the forensic practices in JPMorgan Chase and Prudential to identify and investigate incidents of financial crimes as early as possible.

9:00AM – 12:30PM

Developing a fraud incidentmanagement plan

When a fraud incident is detected in a company, oftentimes systems, processes and personnel are highly affected in the aftermath. A robust incident management plan should be in place to ensure that sound investigations are carried out, with minimal collateral damage to the rest of the business.

It is imperative that organisations in private and public sectors are equipped with the right strategies and tools to handle the initial discovery of fraud, and to identify the subsequent thought processes for effective incident management.

This workshop will give you tools to:• Strategise and develop a holistic fraud incident management plan• Apply effective large-scale fraud incident management techniques• Ensure robust fraud detection and response functions in your organisation• Identify and practise key thought patterns for sound incident management

1:30PM – 5:00PM

How to develop meaningful metricsfor fraud investigation

When a fraud investigation is conducted, many different stakeholders, actions and functions are involved. To ensure that investigations are fruitful, investigators have to ensure that they have the foundations right and work according to an effective evidence matrix.

How do you ensure that your investigations are meaningful, organised and evidence-based?

This workshop examines:• Best practice tips from extensive research into fraud investigation techniques• Tips to build a strong foundation for fraud investigation and management• Tools to apply in your organisational fraud strategy• Techniques to keep teams organised and on track in an investigation

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CONFERENCE DAY TWO | WEDNESDAY, 25th MAY 20165:00 Combatting cross border internet fraud • Identifying latest cyber fraud trends and methodologies • Establishing the correct cause of action and jurisdiction • Case Study: Methodology and trade secrets of Australia’s greatest fraudster Ken Gamble, Executive Chairman, Internet Fraud Watchdog

5:30 Closing remarks from the Chair and end of day two Michael Callan, Assistant Secretary, Fraud Control, Department of Defence

Rhonda has extensive experience in the field of governance and compliance, having led regulatory functions across a number of Federal Government agencies and almost 10 years with the Victoria Police as a uniformed police officer and a plain clothes detective.

Rhonda has been a Director with Comcare for more than five years where responsibilities include leading teams who investigate work health and safety breaches and fraudulent activities of both medical providers and worker’s receiving compensation.

Facilitated by:Rhonda Murray, Director, Regulatory Operations Group, Comcare

Facilitated by:Iain Johnston, Head of Financial Crimes and Security, Prudential Corporation Asia (Hong Kong)

It was a great seminar meeting with risk and compliance expertise across public and private sectors. Speeches were constructive and inspiring which provide great opportunities for audience to exchange experience.– UGL Ltd

This summit provides valuable information on fraud and anti-corruption with materials delivered by experts from both private and public sector.– Reserve Bank of Australia

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