6. an executive level bpm group

8/4/2019 6. an Executive Level BPM Group

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An Executive Level BPM

Group


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Location of the BPM group says a lot about thegoals of the organization

BPM group on menterprise level-menaxment

Process Excellence group redesign andimprovement

Business Process Automation group- IT

emphasis We will focus on types of activities that an

enterprise BPM group might manage.


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What Does a BPM Group Do?


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Crate and Maintain the EnterpriseBusiness Process Architecture

The more elaborate the processarchitecture, the more valuable it will be asa senior management tool, but only if it is

up to date.


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Identify, Prioritize and ScopeBusiness Process Change Projects

The BPM, working together withoperations managers, strategy committee,process performance system responsible,is in a position to determine what processneed to be changed.

More process need change initiated fromdifferent group without coordination.

Limit on the amount of disruption

Priorities and schedule should bereviewed on a monthly basis.


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When you want to determine if a processis functioning correctly, you should

develop a list of stakeholders and checkwhat each one expects from the processand how the process would need to be

changed to satisfy that particularstakeholder.


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Most BPM groups that are prioritizingprocess will work with the business process

architecture team to be sure they knoweverything they can about a process beforedetermining if the process needs to be

changed, and if it does, what priority shouldbe assigned to a particular process change.

Mange the resources for change and

schedule specific process change projects.


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Major options Redesign effort that should significantly improve

the process, change job descriptions, introduction ofsome automation; usually undertaken by BPRconsultant from inside or outside.

Automation- usually undertaken by IT group different techniques available including packagedapplications or specially developed software.

Improvement a more focused effort aimed atincremental improving on existing processesundertaken by process managers or Lean or Six

Sigma groups. Management- process-oriented management

structure and training. Outsourcing growing trend.


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Different criteria for determining processchange priorities.

1. Process complexity

what types of tasksare involved in a process and how oftenthe rules change.

2. How much value the process contributesto the product or service the companysells.

Startegic Importance

Complexityand

dynam

ics


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Some solutions


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Help Create, Maintain, and Managethe Process Performance System

A BPM group with an efficient repositoryand with a process management systemwill track a wide variety of different

measures. Executive dashboards and CMMI


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Help Crate and Support theProcess Manager System

Whatever path companies take, it is clearthat most will want to provide their processmangers with training.


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Recruit, Train and Manage Business ProcessChange Professionals

The BPM group will have a few process changeprofessionals who work directly for the BPMgroup and consult with or mentor other groupsor project teams.

Six Sigma professionals

One aim is to train operation managers tomange processes on a day-to-day basis.

Other aim is providing mangers and others withthe skills they need to take part in a businessprocess redesign or improvement projects.


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M Ri k/C li R i


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Manage Risk/Compliance Reportingand Documentation

Compliance with government regulationsthat are process oriented (Sarbanes-Oxley, ISO 9000)

6. an executive level bpm group

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