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Page 1: 6. CITY TOURISM OFFICE (CMO-TOURISM) Office is … · CITY TOURISM OFFICE (CMO-TOURISM) Created by City Ordinance Number 158, Series of 1997, the Bacolod City Tourism ... 9/1/2009

6. CITY TOURISM OFFICE (CMO-TOURISM)

Created by City Ordinance Number 158, Series of 1997, the Bacolod City Tourism Office is mandated with four major functions:

1. Information dessimination, reception and visitor facilitation2. Regulation and standard maintenance of tourism-related establishment3. Development of tourism infrastructures4. Promotion and marketing

Location: Liga ny mga Barangay Bldg.,San Juan St., Bacolod City

Telephone No. 433-6751; 708-3066

a. Reception, Information Dissemination & Visitor’s Facilitation

ABOUT THE SERVICE: Walk-in Guests may request for information from the BCTO. Information clerk greets guest with a smile and answers to the best of his/her ability. He/she may also ask other staff who may be able to help out. Other questions may be referred to head of office. The clerk will also give a brochure and guide

on what to see and what to do in Bacolod City

WHO MAY AVAIL OF THE SERVICE: Tourists, student researchers REQUIREMENTS: None

FEES/CHARGES: None SCHEDULE OF SERVICE AVAILABILITY:Office Mondays to Friday, 8:00 to 12:00 noon and 1:00 to 5:00 pmAirport Monday to Sunda y, 8:00 to 12:00 noon and 1:00 – 5:00 pm

HOW TO AVAIL OF THE SERVICE:

STEPS Time Frame Person(s) Responsible

1. Go to information clerk

2. Request for the needed information

3. Receive brochure

10 minutes

Depends on the kind of information needed

5 minutes

Information clerk

Information clerk Information clerk

b. Provision of Airport/Terminal Assistance

ABOUT THE SERVICE: The City Tourism Office provides airport/terminal transfer assistance to all travelers.

Page 2: 6. CITY TOURISM OFFICE (CMO-TOURISM) Office is … · CITY TOURISM OFFICE (CMO-TOURISM) Created by City Ordinance Number 158, Series of 1997, the Bacolod City Tourism ... 9/1/2009

WHO MAY AVAIL OF THE SERVICE: Tourists, travelers REQUIREMENTS: None

FEES/CHARGES: None

SCHEDULE OF SERVICE AVAILABILITY:

Office: Monday to Friday 8:00 am to 12:00 noon 1:00 pm to 5:00 pmAirport: Monday to Friday 8:00 am to 12:00 noon

1:00 pm to 5:00 pm

HOW TO AVAIL OF THE SERVICE:

STEPS Time Frame Person (s) Responsible

1. Go to tourist assistance counter and state assistance needed

2. Take note of the information given by the tourist assistance counter

3. Wait for response

Depending on the destination (5 minutes)

Variable

5-10Mins. (personal calls or

Phone calls)

Mrs. Imogene Kana-an, City Tourism Officer

c. Provision of Tour Assistance

ABOUT THE SERVICE: The service provides referral assistance. Groups are referred to tour agencies/tour operators. If it is an official event, the City Tourism Office provides actual coordination.

WHO MAY AVAIL OF SERVICE:Organizers of group conferences, seminars, students

REQUIREMENTS: A written request addressed to the City Mayor

FEES/CHARGES: None

Page 3: 6. CITY TOURISM OFFICE (CMO-TOURISM) Office is … · CITY TOURISM OFFICE (CMO-TOURISM) Created by City Ordinance Number 158, Series of 1997, the Bacolod City Tourism ... 9/1/2009

SCHEDULE OF SERVICE AVAILABILITY:

Monday to Friday8:00 am to 12:00 noon1:00 pm to 5:00 pm

HOW TO AVAIL OF THE SERVICE:

STEPS Time Frame Person (s) Responsible

1. Submit written request

2. Visit the office and provide details of touring needs

3. Confirm itinerary with assigned project coordinator

10 minutes

1-2 hours

15 minutes

Mrs. Imogene Kana-an City Tourism Officer

Assigned project coordinator/guide

Assigned project coordinator/guide

d. Classification & Registration of Tourism-related Establishments

ABOUT THE SERVICES: City Ordinance 370, Series of 2005 known as the Tourism Code of Bacolod City, classifies all tourism-related businesses and imposes assessment/license fees according to establishment classification, e.g. Class A, Class B restaurants or first class of economy hotel. A one-time registration fee for establishments is required. The Ordinance supersedes all previous city ordinances on assessment and regulatory fees of tourism-oriented establishments. This is a prerequisite for tourism-oriented business in securing na business permit.

WHO MAY AVAIL THE SERVICE:*Owners of existing tourist establishments* Those who desire to operate one.

REQUIREMENTS: Filled-up application for business permit

FEES/CHARGES; Registration Fee: P2,000.00

SCHEDULE OF SERVICE AVAILABILITY:Monday to Friday, 8:00 am to 12:00 noon, 1:00 pm to 5:00pm

ESTIMATED TOTAL TRANSACTION TIME: 50 minutes

Page 4: 6. CITY TOURISM OFFICE (CMO-TOURISM) Office is … · CITY TOURISM OFFICE (CMO-TOURISM) Created by City Ordinance Number 158, Series of 1997, the Bacolod City Tourism ... 9/1/2009

HOW TO AVAIL OF THE SERVICE:

STEPS Time Frame Person (s) Responsible

1. Obtain a business permit application at BPLO

2. Submit duly accomplished form at the City Tourism Office for classification of establishment and stamping of assessment fee.

3. Pay corresponding fee/s at City Treasurer’s Office

5 minutes

5 minutes

10 minutes

Permit and License Division

Revenue Collection Officer (CTO)

STEPS Time Frame Person (s) Responsible

4. Go back to tourism office and present proof of payment.

5. Proceed to offices specified in the business permit application form to complete business registration.

15 minutes

15 minutes