6. city tourism office (cmo-tourism) office is … · city tourism office (cmo-tourism) created by...
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6. CITY TOURISM OFFICE (CMO-TOURISM)
Created by City Ordinance Number 158, Series of 1997, the Bacolod City Tourism Office is mandated with four major functions:
1. Information dessimination, reception and visitor facilitation2. Regulation and standard maintenance of tourism-related establishment3. Development of tourism infrastructures4. Promotion and marketing
Location: Liga ny mga Barangay Bldg.,San Juan St., Bacolod City
Telephone No. 433-6751; 708-3066
a. Reception, Information Dissemination & Visitor’s Facilitation
ABOUT THE SERVICE: Walk-in Guests may request for information from the BCTO. Information clerk greets guest with a smile and answers to the best of his/her ability. He/she may also ask other staff who may be able to help out. Other questions may be referred to head of office. The clerk will also give a brochure and guide
on what to see and what to do in Bacolod City
WHO MAY AVAIL OF THE SERVICE: Tourists, student researchers REQUIREMENTS: None
FEES/CHARGES: None SCHEDULE OF SERVICE AVAILABILITY:Office Mondays to Friday, 8:00 to 12:00 noon and 1:00 to 5:00 pmAirport Monday to Sunda y, 8:00 to 12:00 noon and 1:00 – 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person(s) Responsible
1. Go to information clerk
2. Request for the needed information
3. Receive brochure
10 minutes
Depends on the kind of information needed
5 minutes
Information clerk
Information clerk Information clerk
b. Provision of Airport/Terminal Assistance
ABOUT THE SERVICE: The City Tourism Office provides airport/terminal transfer assistance to all travelers.
WHO MAY AVAIL OF THE SERVICE: Tourists, travelers REQUIREMENTS: None
FEES/CHARGES: None
SCHEDULE OF SERVICE AVAILABILITY:
Office: Monday to Friday 8:00 am to 12:00 noon 1:00 pm to 5:00 pmAirport: Monday to Friday 8:00 am to 12:00 noon
1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person (s) Responsible
1. Go to tourist assistance counter and state assistance needed
2. Take note of the information given by the tourist assistance counter
3. Wait for response
Depending on the destination (5 minutes)
Variable
5-10Mins. (personal calls or
Phone calls)
Mrs. Imogene Kana-an, City Tourism Officer
c. Provision of Tour Assistance
ABOUT THE SERVICE: The service provides referral assistance. Groups are referred to tour agencies/tour operators. If it is an official event, the City Tourism Office provides actual coordination.
WHO MAY AVAIL OF SERVICE:Organizers of group conferences, seminars, students
REQUIREMENTS: A written request addressed to the City Mayor
FEES/CHARGES: None
SCHEDULE OF SERVICE AVAILABILITY:
Monday to Friday8:00 am to 12:00 noon1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person (s) Responsible
1. Submit written request
2. Visit the office and provide details of touring needs
3. Confirm itinerary with assigned project coordinator
10 minutes
1-2 hours
15 minutes
Mrs. Imogene Kana-an City Tourism Officer
Assigned project coordinator/guide
Assigned project coordinator/guide
d. Classification & Registration of Tourism-related Establishments
ABOUT THE SERVICES: City Ordinance 370, Series of 2005 known as the Tourism Code of Bacolod City, classifies all tourism-related businesses and imposes assessment/license fees according to establishment classification, e.g. Class A, Class B restaurants or first class of economy hotel. A one-time registration fee for establishments is required. The Ordinance supersedes all previous city ordinances on assessment and regulatory fees of tourism-oriented establishments. This is a prerequisite for tourism-oriented business in securing na business permit.
WHO MAY AVAIL THE SERVICE:*Owners of existing tourist establishments* Those who desire to operate one.
REQUIREMENTS: Filled-up application for business permit
FEES/CHARGES; Registration Fee: P2,000.00
SCHEDULE OF SERVICE AVAILABILITY:Monday to Friday, 8:00 am to 12:00 noon, 1:00 pm to 5:00pm
ESTIMATED TOTAL TRANSACTION TIME: 50 minutes
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person (s) Responsible
1. Obtain a business permit application at BPLO
2. Submit duly accomplished form at the City Tourism Office for classification of establishment and stamping of assessment fee.
3. Pay corresponding fee/s at City Treasurer’s Office
5 minutes
5 minutes
10 minutes
Permit and License Division
Revenue Collection Officer (CTO)
STEPS Time Frame Person (s) Responsible
4. Go back to tourism office and present proof of payment.
5. Proceed to offices specified in the business permit application form to complete business registration.
15 minutes
15 minutes