6. errors in business letters

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    The Grammar Business 2001 Glenrothes College

    The Grammar Business PartOne

    6. Common Errors in Business

    Letters

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    The Grammar Business 2001 Glenrothes College2`

    Business letters need to

    sound

    clear and concise

    formal

    but not pompous

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    The Grammar Business 2001 Glenrothes College3`

    The dangers When writing business letters, people

    feel they need to be on their best

    behaviour

    So they sometimes adopt a slightly

    stuffy style

    Time to look at some examples

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    The Grammar Business 2001 Glenrothes College4`

    Starting the letter -

    whats the mistake?

    Dear Mr Bloggs

    With reference to your letter of 24thOctober.

    I am glad to inform you that the

    shipment of pencil sharpeners has nowbeen successfully despatched.

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    The Grammar Business 2001 Glenrothes College5`

    The first paragraph is not a sentence. It

    needs to read like this.

    Not: Dear Mr Bloggs

    With reference to your letter of 24th

    October (wrong).

    But

    I refer to your letter of 24th October.

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    The Grammar Business 2001 Glenrothes College6`

    The first version has no verb in it. So it

    doesnt make sense by itself.

    But you canwrite

    With reference to your letter of

    24th October, I am glad to inform

    you that the shipment of.

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    The Grammar Business 2001 Glenrothes College7`

    And another error - can you find it?

    Dear Mr Bloggs

    I refer to your letter of 24th January

    2001.With regards to your outstanding

    payment, two options are open to you.

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    The Grammar Business 2001 Glenrothes College8`

    The error

    Dear Mr BloggsI refer to your letter of 24th January 2001.

    With regards to your outstanding

    payment, two options are open to you.

    Regardsare nouns. But when the word is part

    of a group e.g. with regard to, the word has

    no S. The letter may start With regard toyour enquiry but it will end Kind regards

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    The Grammar Business 2001 Glenrothes College9`

    Other common errors

    Including your name above the address at

    start of letter (your full name goes at the very

    end)

    Writing Yours sincerely instead of Yours

    faithfully (or the other way round)

    Spelling sincerely wrong

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    The Grammar Business 2001 Glenrothes College10`

    The sincerely/faithfully rule

    sincerely- when you know the nameof

    the person to whom youre writing

    faithfully- when its Dear Siror Dear

    Madam

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    The Grammar Business 2001 Glenrothes College11`

    Spelling sincerely

    Write sincere with asmall s

    Add ly

    Remember c for charming in the

    middle

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    The Grammar Business 2001 Glenrothes College12`

    Signing off

    The conclusion of your letter shouldbe firm and clear - usually using the

    simple present tense.

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    The Grammar Business 2001 Glenrothes College13`

    So you might conclude

    I enclose a copy of the contract and

    look forward to hearing from you.

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    The Grammar Business 2001 Glenrothes College15`

    Finally -

    If youre writing a business letter on

    your own behalf - for example

    job application

    letter to the bank

    letter of complaint

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    The Grammar Business 2001 Glenrothes College16`

    When you get to the end of your

    letter

    conclude e.g. Yours faithfully

    leave a generous space for your handwrittensignature

    type or print below this your full name

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    The Grammar Business 2001 Glenrothes College17`

    And after your printed name.

    if you are a woman, or have a particular title,

    include the title in brackets after your name

    e.g. Dr, Mrs, Ms, Miss,Lord, Baroness etc

    if you are a man- an ordinary Mr - there is

    normally no need to indicate this. It is

    assumed that you are a Mr (unless, justpossibly, youre a man called Shirley or

    Hilary)

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    The Grammar Business 2001 Glenrothes College18`

    If you want to go over some of this

    again

    Ask for Handout Five.