6 simple steps to handle dissatisfied customers
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Simple Steps to Handle Dissatisfied Customers 6
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1Keep your composure.
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Stay Calm 1
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Stay Calm 1Keep your composure.
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Stay Calm 1Keep your composure.
Take a deep breath.
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2Keep your composure.
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Act Professional 2Keep your composure.
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Act Professional 2Put your emotions and frustrations aside.
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3
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Don’t Take It Personally 3
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Don’t Take It Personally 3Keep your composure.
Keep your composure. Remember, some people are ornery by nature.
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4
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Take Ownership of the “Mistake” 4
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Take Ownership of the “Mistake” 4Keep your composure. Even if it is not truly your fault, take ownership.
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5
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Involve the Manager 5
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Involve the Manager 5Diffuse the situation and grab the manager before the situation escalates
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6
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Refer Them Elsewhere 6
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Refer Them Elsewhere 6Dissatisfied customers who vociferously and repeatedly complain may not be the best for your business – refer them elsewhere.
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For more information and smart tips for bar and restaurant owners:
buzztimebusiness.com/smarts