6 simple ways to manage complexities

6 Simple Ways To Manage Complexities

By 3CTT

educational: free distribution


● stakeholders with more demands

● informed customers with more choices

● global markets than before

● difficult to create value

● crossing demands and fast changes

World becomes more complex because ... MORE


Common Mistake:

Tighten control when business

become complex complicates

matters.

The Reality Is ...

Management ≠ Control


Analytic | Act On Critical Issue | Identify Patterns | Big Picture In Mind AlwaysPredicts to prevent problems to occur reduces reactive management

Predictive Management

Reactive ManagementThe ability to get resources back into production fast.

Decisive | Act Quick | Root Cause | Create Solution | Innovative | Calm & In Control

What is the BEST

approach?

No single management approach can

handle complexities

properly!

Neither just predetermined

structure & process nor feelings &

relationships approach sufficient!


6 SIMPLE WAYS

we need to fight

Complexitywith simplicity

● Keep control within a range ● Agile organization @ work● Humanize but well-disciplined ● Responsibilities shift top down

Principles

First 3 WaysEquip at personal level to uplift their potential intelligence & energy.

Next 3 WaysWell-equipped individual is positioned to confront

complexity in a team.

To manage

First 3 WaysEquip at personal level to uplift their potential intelligence & energy.



The 1st Way Know your people

What is the day-to-day work?

Regardless of good or badReasons behind each action


The 1st Way Know your people

Methods

● Standup meeting to understand daily activities.

● Note and confirm flows

● Use 112 Questions + BEP©3CTT to evaluate and understand the reasons for each activity.

● 3C checkpoints - Compassion; Commitment; Constraints


The 2nd Way Strengthen Blenders

People who getting things done cross-functionally act as blenders to put & glue organization together as a whole to complete tasks. Identify and provide power, authority

and incentives to improve below to achieve goals:

● Cooperation | Coordination | Collaboration

Don’t increase rules and controls!


The 2nd Way Strengthen Blenders

Methods

● Identify the blenders in areas of conflicts and tensions.

● Design/ redesign to loosen or keep control within a range

● Create blenders or scrum master (project)

● Design for cooperation, coordination, & collaboration

● Develop incentive and career scheme


The 3rd Way Create New Power

Not Power Shifting

Increase total quantity of

Power

Can be of a trivial matter

Balance autonomy and

cooperation

More people can make decision

Become more agile

Respond to complexity

faster

More leaders

Strategic at frontline


The 3rd Way Create New Power

Methods

● Define the issue(s) or common concerns of a group

● Create power to drive cooperation not reduce others

● Balance power within team (Team Modeling)

● Costs benefits analysis on Power over complexity

● Power created has direct impact to performance

● Also suitable for change of system, process, and structure

Next 3 WaysWell-equipped individual is positioned to confront

complexity in a team



The 4th Way Increase Mutual Benefits

Cultivate mutual benefits environment for the team to deal with

complexity to achieve their goals.

The essence here is to: “

make people dependent on each other”

Complex environment cause works to become

interdependentMake people

cooperate willingly to

simplify organization


The 4th Way Increase Mutual Benefits

Methods

● Three Areas

○ Improve considerations by eliminate internal dominant

○ Improve cooperation by remove some resources

○ Create situation for mutual performance requirements

● Create situation not execution

● Adopt fuzzy management skills


The 5th Way Makes Responsible Decision

Go back to primary school kids lesson!

Results of the task/ activity

but through knowing the impacts of the actions

People cooperate

responsibly

not through supervision, KPIs, and incentives

willing to act to complete own task cooperatively


The 5th Way Makes Responsible Decision

● Standup meeting - frequent feedback & interact with others

● Use AMS formula to know the:

○ consequences of the all actions in collective results

○ responsibility of one own actions

● Perform impact tests at individual actions

● Experience problems created by own actions

Methods


The 6th Way Reward For Cooperation

Reward

On Coopera

tion;

Improve

ment >

Risk

Hide problem

Results

Not Punish On Failure(no point crying over spilled milk)

Punish for

Not solving problem

Rewards for people who look for thing(s) that stop progress and find way to overcome it (them).

Blame on failure may lead to risk

averse which lead to hide problems.

Change performance evaluation &

reward system to

turn on cooperation


The 6th Way Reward For Cooperation

Methods

● Stop blaming others (blame yourself), this uplift inner drive

● Develop formula for success at group level

● Set guiding rules for managers when seeking feedbacks, provide coaching, and asking questions

● Avoid reliance from top by disable escalation - focus to be more independent


● Fact findings On Cooperation and Complexity

● Build Irresistible Business Case

● Create an action plan

Implement the Six Simple Ways into Your Organization



Fact findings On Cooperation and Complexity

Find the pain points of complexity that lead to the need to cooperate

Understand (may ask) how they would like to do for the cooperation

The reasons to why adopt Six Simple Way are the most attractive

Find out the impedes getting in the way of cooperation



Build Irresistible Business Case

Argue on pain points and reasons base on the most convincing way why the Six Simple Ways are urgently needed. Supporting information based on fact findings.



Create An Action Plan

● Design formula and six simple ways platform● Address complexity by cooperation● Agile approach to get people built it for

themselves on an on-going basis and increase acceptance rate


Note ...what need to watch out

Beware not to complicate the complexity and bordered by traditional concept:● refrain from controlling● not to measure results to judge performances

Six simple ways influence day-to-day works through turning on autonomy in cooperation at operational level. This deliberate change may be marginal but the impact to the organization’s bottom line is significant.


Warning… not everyone can use this!

Best for decentralized decision-making organization and with following criteria:● Stable cash flow● Less autocratic Leadership● Positive culture● Suffered from bureaucratic organization● Desperate company in complex environment


If you have any [email protected]

3CTT is a management consultant who advise and run projects for holistic business solutions, usually end-to-end, to improve business and make achievements. They cover all business functions with unique IT enhancements to increase companies’ competitive advantages, maximizing revenue, liquidity, & profit while designing highly effective organization.

We had been recognised by many as Trusted Advisor, Growth Driver, Turnaround Expert, Exceptional Motivator, Strategist, Business Designer, and Dynamic Change Agent

For more information: www.3cthinktank.com

mailto:[email protected]

mailto:[email protected]

http://www.3cthinktank.com

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