6 total quality management (tqm)

7/29/2019 6 Total Quality Management (TQM)

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Total Quality Management(TQM)


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TQM is composed of three paradigms

Total

Quality

Management


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QUALITY

1. Quality means productivity, competitive cost,and timely delivery, total customer satisfaction.

2. Quality means conformance to specification and

standard.3. Quality is what the customer says

4. Quality means getting every one to do what

they have agreed to do and to do it rightthe first time and every time.


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TOTAL QUALITY

It means all the people of the organizationare committed to product quality by doing

right things right, first time, every time byemploying organization resource toprovide value to customer.

Every one associated with the company isinvolved in continuous improvement, in all

functional area, at all level.


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Total Quality Management

(TQM)

Total Quality Management (TQM) refers tomanagement methods used to enhance

quality and productivity in organizations,particularly businesses. TQM is acomprehensive system approach that workshorizontally across an organization,

involving all departments and employeesand extending backward and forward toinclude both suppliers andclients/customers.


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TQM provides a framework forimplementing effective quality and

productivity initiatives that can increasethe profitability and competitiveness oforganizations.


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As defined by the InternationalOrganization for Standardization (ISO):

"TQM is a management approach for anorganization, centered on quality, basedon the participation of all its members andaiming at long-term success throughcustomer satisfaction, and benefits to all

members of the organization and tosociety."


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TQM requires that the company maintainquality standard in all aspects of its business.This requires ensuring that things are doneright the first time and that defects andwaste are eliminated from operations.


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Followings are some of many ways tolook at quality.

1. perfection

2. consistency

3. eliminating waste

4. speed of delivery 5. compliance with policies and procedures

6. providing a good, usable product

7. doing it right the first time 8. delighting or pleasing customers

9. total customers service and satisfaction


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PRINCIPLES OF TQM:-

1. Delight the customer

2. People based management

3. Continuous improvement 4. Strong leadership

5. Quality system measure & record

6. Team work 7. People oriented technology, speed.


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FOUR CS OF TQM

1. Commitment

2. Competence

3. Communication 4. Continuous improvement


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FACTOR AFFECTED THE COMMITMENT OF THE

EMPLOYEES

General worker attitude toward the company.

General worker attitude toward the supervisor.

Level of satisfaction toward job standard.

The level of consideration the supervisor showsto his subordination.

The workload & work pressure level.

The treatment of individual by the management


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The level of workers satisfaction with the

salaries The level of worker pride in the company

and its activity

Job satisfaction level of the worker. Worker attitude toward the fellow worker.

6 total quality management (tqm)

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