60 email marketing questions in 60 minutes

66
1 60 Email Questions Answered Mark Kilens Jeanne Hopkins

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Jeanne Hopkins, HubSpot's Director of Marketing, and Mark Kilens, a HubSpot Inbound Marketing Consultant, cover 60 of the most frequently asked questions on email marketing. View the answers to these questions here: http://www.hubspot.com/60-email-marketing-questions-in-60-minutes/

TRANSCRIPT

Page 1: 60 Email Marketing Questions in 60 Minutes

1

60 Email Questions

Answered

Mark

Kilens

Jeanne

Hopkins

Page 2: 60 Email Marketing Questions in 60 Minutes

2

#60in60

Page 3: 60 Email Marketing Questions in 60 Minutes

3

What is a hard bounce?

Page 4: 60 Email Marketing Questions in 60 Minutes

4

Most important email

metrics to track?

Page 5: 60 Email Marketing Questions in 60 Minutes

5

How many images

per email?

Page 6: 60 Email Marketing Questions in 60 Minutes

6

What is an ESP?

Page 7: 60 Email Marketing Questions in 60 Minutes

7

What is a soft bounce?

Page 8: 60 Email Marketing Questions in 60 Minutes

8

Are multiple email

templates a good idea?

Page 9: 60 Email Marketing Questions in 60 Minutes

9

What about social-

sharing icons?

Page 10: 60 Email Marketing Questions in 60 Minutes

10

What is lead nurturing?

Page 11: 60 Email Marketing Questions in 60 Minutes

11

What’s the average CTR for

B2B emails?

Page 12: 60 Email Marketing Questions in 60 Minutes

12

What’s the average CTR for

B2C emails?

Page 13: 60 Email Marketing Questions in 60 Minutes

13

How much content is

enough for an email

newsletter?

Page 14: 60 Email Marketing Questions in 60 Minutes

14

Should I post my email

newsletter on my website?

Page 15: 60 Email Marketing Questions in 60 Minutes

15

What is an acceptable

unsubscribe rate?

Page 16: 60 Email Marketing Questions in 60 Minutes

16

How can I promote my

email newsletter?

Page 17: 60 Email Marketing Questions in 60 Minutes

17

How frequently should I

email my list?

Page 18: 60 Email Marketing Questions in 60 Minutes

18

Who should the

email “From:” be?

Page 19: 60 Email Marketing Questions in 60 Minutes

19

How many offers should I

include in my email

message?

Page 20: 60 Email Marketing Questions in 60 Minutes

20

When should I send my

email messages?

Page 21: 60 Email Marketing Questions in 60 Minutes

21

How do I segment my

email list?

Page 22: 60 Email Marketing Questions in 60 Minutes

22

What is a tracking URL?

Page 23: 60 Email Marketing Questions in 60 Minutes

23

How would I use a tracking

URL in my email?

Page 24: 60 Email Marketing Questions in 60 Minutes

24

How do you measure

Open Rate?

Page 25: 60 Email Marketing Questions in 60 Minutes

25

What is CAN-SPAM?

Page 26: 60 Email Marketing Questions in 60 Minutes

26

What makes a good

subject line?

Page 27: 60 Email Marketing Questions in 60 Minutes

27

What is a plain-text email?

Page 28: 60 Email Marketing Questions in 60 Minutes

28

Should I test my emails?

Page 29: 60 Email Marketing Questions in 60 Minutes

29

What should I measure?

Page 30: 60 Email Marketing Questions in 60 Minutes

30

What is an email firewall?

Page 31: 60 Email Marketing Questions in 60 Minutes

31

What is a spam filter?

Page 32: 60 Email Marketing Questions in 60 Minutes

32

Do email clients

automatically accept

images in email

messages?

Page 33: 60 Email Marketing Questions in 60 Minutes

33

Why is lead nurturing

important?

Page 34: 60 Email Marketing Questions in 60 Minutes

34

Is buying a 3rd-party email

list a good idea?

Page 35: 60 Email Marketing Questions in 60 Minutes

35

What does “opt-in” or

“double opt-in” mean?

Page 36: 60 Email Marketing Questions in 60 Minutes

36

How many links is too

many in an email?

Page 37: 60 Email Marketing Questions in 60 Minutes

37

What is an “out of office”

reply?

Page 38: 60 Email Marketing Questions in 60 Minutes

38

What does “previewing”

an email mean?

Page 39: 60 Email Marketing Questions in 60 Minutes

39

Should email messages be

mobile-optimized?

Page 40: 60 Email Marketing Questions in 60 Minutes

40

How often should I change

out my email template?

Page 41: 60 Email Marketing Questions in 60 Minutes

41

What is a privacy policy?

Page 42: 60 Email Marketing Questions in 60 Minutes

42

How can I set expectations

with my subscribers?

Page 43: 60 Email Marketing Questions in 60 Minutes

43

What is an email

newsletter?

Page 44: 60 Email Marketing Questions in 60 Minutes

44

How can I avoid having my

emails getting caught in a

spam filter?

Page 45: 60 Email Marketing Questions in 60 Minutes

45

Should I “sign” my email

messages?

Page 46: 60 Email Marketing Questions in 60 Minutes

46

What are some email list

segmentation ideas?

Page 47: 60 Email Marketing Questions in 60 Minutes

47

What does “view in

browser” mean?

Page 48: 60 Email Marketing Questions in 60 Minutes

48

What specific things

should I be testing in my

email marketing efforts?

Page 49: 60 Email Marketing Questions in 60 Minutes

49

What 3 things should

be measured?

Page 50: 60 Email Marketing Questions in 60 Minutes

50

What words should you

avoid in your

subject lines?

Page 51: 60 Email Marketing Questions in 60 Minutes

51

What is a seed list?

Page 52: 60 Email Marketing Questions in 60 Minutes

52

How can I improve my

email deliverability rate?

Page 53: 60 Email Marketing Questions in 60 Minutes

53

Are unsubscribes bad?

Page 54: 60 Email Marketing Questions in 60 Minutes

54

How can I improve on the

CTR for my CTAs?

Page 55: 60 Email Marketing Questions in 60 Minutes

55

How can I make my email

message stand out in the

Inbox?

Page 56: 60 Email Marketing Questions in 60 Minutes

56

Should I be measuring the

open rate of my emails?

Page 57: 60 Email Marketing Questions in 60 Minutes

57

Does my email marketing

program need to have an

objective?

Page 58: 60 Email Marketing Questions in 60 Minutes

58

Are there specific words I

should avoid in my email

subject lines?

Page 59: 60 Email Marketing Questions in 60 Minutes

59

How long should my lead

nurturing campaign last?

Page 60: 60 Email Marketing Questions in 60 Minutes

60

Should I have someone

ready to respond to email?

Page 61: 60 Email Marketing Questions in 60 Minutes

61

Is social media going to

replace email marketing?

Page 62: 60 Email Marketing Questions in 60 Minutes

62

Will Facebook’s new Send

button impact email

marketing?

Page 63: 60 Email Marketing Questions in 60 Minutes

63

What makes a

successful email?

Page 64: 60 Email Marketing Questions in 60 Minutes

64

What makes a successful

email campaign?

Page 65: 60 Email Marketing Questions in 60 Minutes

65

What makes a successful

email lead nurturing

program?

Page 66: 60 Email Marketing Questions in 60 Minutes

66

Did we answer all of your

questions?