6.3 other system design tools
DESCRIPTION
TRANSCRIPT
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Emanuela Delfinopolitecnico di milano . DESIGN dept. . DIS . School of design . Italy
Learning Network on Sustainability (EU asia-link)Learning Network on Sustainabile energy systems (EU edulink)
course System Design for SustainabilitySubject 6. Methods and tools for SDS
learning resource 6.3
(Other) system design tools
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
CONTENTS
- (STAKEHOLDER) SYSTEM MAP- INTERACTION TABLE and STORY-BOARD- SATISFACTION OFFERING DIAGRAM
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
DESCRIPTION OF SDS TOOLS. aims and description. how to use. integration in the MSDS design process. software and/or other supports
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customerised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework).
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
AIM: to (co)-design and visualize the configuration of the system
WHAT IT CONSISTS OF:a graphical representation containing:. stakeholders involved . flows/interactions: physical, financial, informational and labor performance. A codified representation
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
HOW TO BUILD UP A SYSTEM MAP?
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Platform boundary
Systemboundary
secondary stakeholders
main stakeholders
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Health adviser
Offices
E-mealFood providers
E-meal appliance producer
Structure icon Characterization icon
Slogan
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
structure characterisation
+
slogan
Bio food provider+
icon
Bio food provider=
Logistic provider
Local delivery shop
Logistic provider+
+
+
+
=
=
BASIC RULE TO REPRESENT EACH STAKEHOLDER
Local delivery shop
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Health adviser
Offices
E-mealFood providers
E-meal appliance producer
MAIN STAKEHOLDERBig icon
SECONDARY STAKEHOLDERSmall icon
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
ARROW+
DESCRIPTION
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
MATERIAL FLOWS
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
INFORMATION FLOWS
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
FINANCIAL FLOWS
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
DARK GREY
CORE FLOWS
LIGHT GREY
SECONDARY FLOWS
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
startE-meal
diet advice servicewith meal ordering
2. employees order the day before by internet…
1. companies contract service for their employees…
3. meals are delivered in companies…
4. employees pick-up theirmeal when they want…
vegetable, dairy andbread products
READING ORDER
(STAKEHOLDER) SYSTEM MAP
Main system flows with numbered captions
Secondary system flows with captions
start reading
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
integration in the design processincreasing the detail level
STRATEGIC ANALYSIS
EXPLORING OPPORTUNITIES
SYSTEM CONCEPT DESIGN
SYSTEM DESIGN (AND ENGIN.)
COMMUNICATION
ANALYSIS OF THE PROJECT PROMOTERS
ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICES
ANALYSIS OF THE REFERENCE STRUCTURE
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV., SOC. & ECON. CHECK
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV., SOC. & ECON. CHECK
DOCUMENTS EDITING
(STAKEHOLDER) SYSTEM MAP
describe the system configuration of the reference structure and of best practices
further development (in details) of the system configuration
development of the system configuration concept
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
COPY AND PASTE THE ELEMENTS
FROM THE LIBRARIES TO THE LAYOUT
(STAKEHOLDER) SYSTEM MAP
on presentation software (e.g. open office, powerpoint).
SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it/tool > system map icons (ppt)
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
industrial company
services company
local shop
collective house
public istitution
local association
individual house
school
mobile shop
PUBLIC ISTITUTIONS OR ASSOCIATIONS
HOMES
COMPANIES AND STORES
in the system map icons (ppt): structure icons
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
in the system map (ppt): characterization icons (activities)
EATING
TRANSPORTING
COMMUNICATING
WORKING IN OFFICE
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
in the system map (ppt): characterization icons (people)
GENERAL PEOPLE
PEOPLE AT WORK
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
…flowsMaterial
flowInformation
flowFinancial
flow
core PSSperformance
one way flow exchange
1. vegetables
timing and descriptionof the flow
Labourperformance
alternative PSSperformance,
implementation orback-office flows
(STAKEHOLDER) SYSTEM MAP
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
OPEN SOURCE LIBRARIES
add your new developed icons
(STAKEHOLDER) SYSTEM MAPSOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool > system map icons (ppt)
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
INTERACTION TABLE and (INT.) STORY BOARD
A. INTERACTION TABLE
B. (INTERACTION) STORY BOARDThe tools were developed by DIS unit of research from the work did by Daniela Sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
AIM: to (co)-design and visualize the functioning in time of the system as a set of narratives (one story for each stakeholders) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders)
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
WHAT IT CONSISTS OF: it is a graphical representation containing:
> the sequence of images, representing (in time) the various interactions of the different stakeholders
> and short texts, describing the specific role played by each stakeholders in each single interaction
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
USER ROLE
SYSTEM ROLE
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
SERVICE ACTION
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
SHORT TEXT (overall narration)
IMAGE
SHORT TEXT (stakeholder role)
SH
OR
T T
EX
T (
sta
keh
. ro
le)
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
IMAGES SHOULD CONTAIN ONLY
NECESSARY ELEMENTS…
...A BACKGROUND REPRESENTING
THE CONTEXT OFEACH ACTION
…AND THE STAKEHOLDERS (HIGHLIGHTED
FROM THE BACKGROUND)
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
STRATEGIC ANALYSIS
EXPLORING OPPORTUNITIES
SYSTEM CONCEPT DESIGN
SYSTEM DESIGN (AND ENGIN.)
COMMUNICATION
ANALYSIS OF THE PROJECT PROMOTERS
ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICES
ANALYSIS OF THE REFERENCE STRUCTURE
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV., SOC. & ECON. CHECK
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV., SOC. & ECON. CHECK
DOCUMENTS EDITING
integration in the design processincreasing the detail level
analyze the existing system and/or the best practices describing various interactions
design and visualization of the interactions of the developed concept
A. INTERACTION TABLE
further development (in details) of all the system interactions
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
format on spreadsheet applications (e.g. open-office, excel)
A. INTERACTION TABLE
SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
open library of images: combine images for visualszation
CONTEXT IMAGES
PEOPLE IMAGES
SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
if the aim is to make a fluent show to the client or to the other actors involved in the project…
… INTERACTION TABLE is not the most effective tool
A. INTERACTION TABLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
B. (INTERACTION) STORY BOARD
… it is suggested to use the STORY BOARD
if the aim is to make a fluent show to the client or to the other actors involved in the project…
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) and the back-stage interactions (between other stakeholders)
B. (INTERACTION) STORY BOARD
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
ABSTRACT FROM INTERACTION TABLE: ONLY THE INTERACTIONS FUNCTIONAL TO THE NARRATIVE
SINGLE LINEAR SEQUENCE
IN WHAT IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)
B. (INTERACTION) STORY BOARD
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
COLOURS CORRESPOND TO THE ACTORS INVOLVED IN THE
SYSTEM
IN WHAT IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)
B. (INTERACTION) STORY BOARD
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
PRESENTATION SUPPORT (1)
PAPERvisualisation of the interactions on one or more pages
B. (INTERACTION) STORY BOARD
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
COULD BE ANIMATED …
- ANIMATIC= ANIMATED STORY BOARD
B. (INTERACTION) STORY BOARD
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
STRATEGIC ANALYSIS
EXPLORING OPPORTUNITIES
SYSTEM CONCEPT DESIGN
SYSTEM DESIGN (AND ENGIN.)
COMMUNICATION
ANALYSIS OF THE PROJECT PROMOTERS
ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICES
ANALYSIS OF THE REFERENCE STRUCTURE
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV., SOC. & ECON. CHECK
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV., SOC. & ECON. CHECK
DOCUMENTS EDITING
integration in the design processincreasing the detail level
B. INTERACTION STORY-BOARD
show the draft sequence of the system concept interactions
show the detailed sequence of the executive system interactions
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
SOFTWARE AND OTHER SUPPORTS:
PRESENTATION ON PAPER SUPPORT
graphic softwares (e.g. Adobe Photoshop, Illustrator,…)
B. (INTERACTION) STORY BOARD
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
SATISFACTION OFFERING DIAGRAM
The tool was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered
SATISFACTION OFFERING DIAGRAM
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
IN WHAT IT CONSISTS OF:graphical representation containing:
> the visualisation of the core satisfaction provided by the system
> the visualisation of the sub-offers (through which the satisfaction is delivered)
> the description of how the sub-offers will be delivered
SATISFACTION OFFERING DIAGRAM
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
CORE SATISFACTION DELIVERED BY THE SYSTEM
SATISFACTION OFFERING DIAGRAM
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
INGREDIENTS SELECTION
Cooperatives of local producers
provide the campus
Biologic food
Students select food basing on
seasonal availability
WEEKLY/DAILY PREORDER On line preorder
based on the disponibility
Using internet or campus’ information
points
FOOD DELIVERY
Where you want inside the campus
Using rickshaws
SUB-OFFER
HOW THE SUB-OFFER ARE DELIVERED
SATISFACTION OFFERING DIAGRAM
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
STRATEGIC ANALYSIS
EXPLORING OPPORTUNITIES
SYSTEM CONCEPT DESIGN
SYSTEM DESIGN (AND ENGIN.)
COMMUNICATION
ANALYSIS OF THE PROJECT PROMOTERS
ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICES
ANALYSIS OF THE REFERENCE STRUCTURE
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV., SOC. & ECON. CHECK
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV., SOC. & ECON. CHECK
DOCUMENTS EDITING
SATISFACTION OFFERING DIAGRAMintegration in the design processincreasing the detail level
describe the concept of offer delivered by the system detailing the sub-satisfactions
describe the different emerged ideas, indicating their main delivered satisfaction
describe the offer delivered by the system detailing all the sub-satisfactions
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
IMAGES ELABORATION graphic softwares (e.g. Adobe Photoshop, Illustrator,…)
slideshow software (e.g. Open Office, Microsoft Powerpoint)
OFFERING DIAGRAM COMPOSITION
SATISFACTION OFFERING DIAGRAM
SOFTWARE AND OTHER SUPPORTS: