69,000 consultants use an enterprise social network to overcome market challenges

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© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. Presented By: Kathleen Galvin Director, CGI Technologies & Solutions Inc. GLOBAL INTEGRATION, VIRTUAL COLLABORATION

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Discover how CGI, a 69,000 person, global IT professional services firm, used an enterprise social network to reinvent their business.

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Page 1: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Presented By:

Kathleen GalvinDirector, CGI Technologies & Solutions Inc.

GLOBAL INTEGRATION, VIRTUAL COLLABORATION

Page 2: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 2

Setting the stage

Page 3: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 3

Page 4: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 4

Creating a virtual family photo

“Be Here Now,” New York Times, June 3, 2012Photographer John Clang

Stage 1: Exploring Welcoming Ad hoc orienteering Grassroots communities Building rapport Exposure and learning

Relatively low commitment

Page 5: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 5

Leveraging tibbr conversations

Profiles People directory Search Publications

Subjects Newsletters Blog entries Ad hoc artifacts and

examples

Posts Q&A Contacts and introductions Direction and pointers

Page 6: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 6

24 member-initiated agile “subjects” Q&A and consultation across:

Technologies (e.g., Continuous Integration, Outsystems, ATG eCommerce) Enterprise topics (e.g., Enterprise Governance, Enterprise IS Architecture) Methodologies (e.g., CMMI, Agile Methods, Business Process Management) Practices (e.g., Dev Ops, Scrum, Kanban)

Sharing information across business units/geographies Best practices, tools/templates, niche talent, follow-the-sun resourcing, rapid scale Sharing agile-experienced talent (including member loans and relocation)

Joint participation in certification, training, and partnerships e.g., Scrum Master, Product Owner, Agile Certified Professional Member professional development and mentoring

Building a virtual global community

… 1220 Followers 364 Links 314 Files

Agile example

Page 7: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 7

Creating a virtual family photo

“Be Here Now,” New York Times, June 3, 2012Photographer John Clang

Stage 2: Adoption Identifying, gathering Engaging Sharing Organizing Synthesizing Adding value

Agreeing to use the platform

Page 8: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 8

Rapidly compiling a global picture

Agile Practices

Page 9: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 9

Creating a virtual family photo

“Be Here Now,” New York Times, June 3, 2012Photographer John Clang

Stage 3: Collaboration

Community leadership Structure Shared content Quality controls Thought leadership Global pursuits

Exploiting global capabilities

Page 10: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 10

Leveraging CynerGI Conversations

Page 11: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 11

Building members’ network literacy

Source: NPR “Marketplace” May 22, 2012 “Are you ‘network literate’?” Ben Casnocha

Page 12: 69,000 Consultants Use an Enterprise Social Network to Overcome Market Challenges

© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 12