69,000 consultants use an enterprise social network to overcome market challenges
DESCRIPTION
Discover how CGI, a 69,000 person, global IT professional services firm, used an enterprise social network to reinvent their business.TRANSCRIPT
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Presented By:
Kathleen GalvinDirector, CGI Technologies & Solutions Inc.
GLOBAL INTEGRATION, VIRTUAL COLLABORATION
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Setting the stage
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Creating a virtual family photo
“Be Here Now,” New York Times, June 3, 2012Photographer John Clang
Stage 1: Exploring Welcoming Ad hoc orienteering Grassroots communities Building rapport Exposure and learning
Relatively low commitment
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Leveraging tibbr conversations
Profiles People directory Search Publications
Subjects Newsletters Blog entries Ad hoc artifacts and
examples
Posts Q&A Contacts and introductions Direction and pointers
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24 member-initiated agile “subjects” Q&A and consultation across:
Technologies (e.g., Continuous Integration, Outsystems, ATG eCommerce) Enterprise topics (e.g., Enterprise Governance, Enterprise IS Architecture) Methodologies (e.g., CMMI, Agile Methods, Business Process Management) Practices (e.g., Dev Ops, Scrum, Kanban)
Sharing information across business units/geographies Best practices, tools/templates, niche talent, follow-the-sun resourcing, rapid scale Sharing agile-experienced talent (including member loans and relocation)
Joint participation in certification, training, and partnerships e.g., Scrum Master, Product Owner, Agile Certified Professional Member professional development and mentoring
Building a virtual global community
… 1220 Followers 364 Links 314 Files
Agile example
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Creating a virtual family photo
“Be Here Now,” New York Times, June 3, 2012Photographer John Clang
Stage 2: Adoption Identifying, gathering Engaging Sharing Organizing Synthesizing Adding value
Agreeing to use the platform
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Rapidly compiling a global picture
Agile Practices
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Creating a virtual family photo
“Be Here Now,” New York Times, June 3, 2012Photographer John Clang
Stage 3: Collaboration
Community leadership Structure Shared content Quality controls Thought leadership Global pursuits
Exploiting global capabilities
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Leveraging CynerGI Conversations
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Building members’ network literacy
Source: NPR “Marketplace” May 22, 2012 “Are you ‘network literate’?” Ben Casnocha
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