7-1 chapter 8 organization, teamwork, and communication asst. prof. dr. serdar ayan
TRANSCRIPT
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Chapter 8Organization, Teamwork, and Communication
Asst. Prof. Dr. Serdar AYAN
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Organization, Teamwork, & Communication
Structure Impacts:•Decision making•Costs & efficiencies•Overall success and sustainability
Importance of Organizational Structure
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Organization, Teamwork & Communication
Organizational Structure – The arrangement or relationship of positions within an organization.
Developing Organizational Structure
Structure Develops –Managers assign work tasks to individuals & groupsCoordination of diverse activities to attain objectives
What the Organizational Chart Shows –•Organizational structure•Chain of command (lines of authority)•Other relationships (staff, committees, etc.)•Lines of communication
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Organizational Structure
The Evolution of a Clothing StorePhases 1, 2, and 3
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Assigning Tasks
Managers divide the labor into small, specific tasks and assign to employees to accomplish individual tasks.
Specialization
Why Specialize?
•Efficiency•Ease of training•Activities too numerousOverspecialization
•Employees become bored•Job dissatisfaction•Poor quality work•Increased injuries•Increased employee turnover
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Organizational Structure –Assigning Tasks
Grouping of jobs into working units (departments, units, groups, divisions)
Departmentalization
Departmentalization is the grouping of jobs into working units usually called departments, units, groups, or divisions.
•Functional departmentalization•Product departmentalization•Geographical departmentalization •Customer departmentalization
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Functional Departmentalization
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Product Departmentalization
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Geographical Departmentalization
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Customer Departmentalization
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Assigning Responsibility
•Delegation of authority•Assigning responsibility•Employee accountability
Delegation creates a responsibility
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Centralization
Centralized organizations•Authority is concentrated at the top level.
Decentralized organizations•Decision-making authority is delegated as far down the chain of command as possible.
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Span of Management
Span of Management – the number of subordinates who report to a particular manager.
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Span of Management
•A wide span of management exists when a manager directly supervises a very large number of employees.
•A narrow span of management exists when a manager directly supervises only a few subordinates.
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Span of Management – Organizational layers
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Span of Management – Organizational layers
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Groups & Teams in Organizations
Group – two or more individuals who communicate with one another, share a common identity, and have a common goal
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Groups & Teams in Organizations
Team – a small group whose members have complementary skills, have a common purposes, goals, and approach; hold themselves mutually accountable.
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Groups & Teams
Differences between Groups & Teams
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Groups & Teams
Teams•Project teams•Product development teams•Quality assurance teams (quality circles)•Self-directed work teams (SDWT)
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Communications in Organizations
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Communications in Organizations
Formal Communication – flow of communication within the formal organizational structure as depicted on organizational charts.
•Upward communication•Downward communication•Horizontal communication•Diagonal communication
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Communications in Organizations
Informal Communication – separate from management’s formal, official communication channels.
•Grapevine