7 information management trends
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7 Revelations About our User
Community
Atle SkjekkelandVice President, AIIM
Doug MilesDirector, AIIM
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Seth Godin:“It’s human nature to
imagine that the future will be just
like the present, but with cooler uniforms
and flying cars.”
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7 revelations1. Many executives do not care about ECM2. Management is losing power3. Its not if, but when to implement Web 2.04. Users want solutions that are simple and smart,
not rich5. Its not if, but when to implement SharePoint6. We are getting more paper, not less7. Compliance, - happy days are soon here again?
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#1 Many executives do not care about ECM
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N=386
Non-AIIM
How important is the effective management of electronic information to the long-term success of your organization?
extremely important
important
somewhat importantnot important at all
89%
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For each type of content, evaluate the degree of control that exists in your organization in
managing it.
All respondents (476)
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Emails - recorded, complete, and retrievable
• 34% of organizations never delete emails, 31% have no policy, 8% delete when running out of storage space, 27% delete after 1- 24 months
• Some 45% of organizations do not have a policy on Outlook “Archive settings” so most users will likely create .pst archive files on local drives.
• 33% of organizations have no policy to deal with legal discovery, 40% would likely have to search back-up tapes, and 23% feel they would have gaps from deleted emails.
• 18% had been exposed to a legal challenge in the last 12 months and a further 15% in the last 3 years – a one-in-three chance.
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Reason
More pressing tech needs 43%ROI not clear 38%Lack of internal IT resources 37%Costs too much 34%Lack of industry customization 25%Lack of training 22%How do I buy? 11%Hard to eval comp and prods 10%Too hard to implement 9%Too confusing 7%
What are the top THREE reasons why your organization has NOT implemented document management and scanning/capture technologies to date?
N=139
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#2 Users will soon have more power than their managers
Picture from Minority Report
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Evolution of the Workplace
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Plans in the next 2 years to provide employees with a single point of access to content repositories across your organization
Multiple repositories
All respondents (349)
35% of organizations still planning to use single ECM system
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#3 Its not if, but when to implement Web 2.0
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In your view, how critical is Enterprise 2.0 to your organization's overall business
goals and success?
10+ employees (656)
54% of organisations
considerEnterprise 2.0
to be important
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Which THREE of the following would you say are the key drivers for Enterprise 2.0 in your organisation?
Drivers for Enterprise 2.0
Knowledge share
Collaboration
Responsiveness
10+ employees (656)
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Age• I expect to use the same type of networking tools
with my business colleagues as I do with my friends and family
• It is easier to locate “knowledge” on the Web than it is to find it on our internal systems
• I believe that the “wisdom of the crowds” improves information quality
• Twitter is an important rapid-feedback tool for business use, not a time-waster
47%
80%
57%
27%
18-30 31-45 45+
37%
73%
49%
17%
31%
64%
33%
7%
All respondents (785)
“Agree” or “Strongly agree”14% overall see Twitter as an essential business
tool for all
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Which are the PREFERRED approaches in your organization to acquiring document management and scanning/capture capabilities (regardless of whether you have already implemented a solution)?
©2009, AIIM N=360
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What are your two main concerns with using SaaS and Cloud for ECM?
All respondents (350)
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A new wave of technologies
Page 18
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#4 Users want smart and
simple solutions...
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Which 3 of these typical aspects of ECM products would be most important in your choice of new products or satisfaction with existing products?
Implementation
All respondents (275)
Ease of integration is 2nd most important after ease-of-use
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#5 Its not if, but when to implement SharePoint
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Have you implemented Microsoft SharePoint 2007 (WSS/MOSS) in your
organization?
50% of organizations polled using or implementing SharePoint All respondents (406)
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Do you currently use or have immediate plans to use SharePoint 2007/MOSS in the
following applications?
SharePoint users (233)
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Use of SharePoint with regard to existing ECM, DM and RM suite
SharePoint governance
SharePoint users (233)
Who is driving and controlling SharePoint sites and applications
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#6 We are getting more
paper, not less
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Is the volume of your PAPER records?
Paper vs Electronic
10+ employees non-Trade (648)
Paper is still increasing in
56% of organizations, but in 21% it is at last showing
signs of decreasing
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Which of the following policies and practices do you generally apply to paper records?
Business Process
Paper, paper, paper - even
when we have the electronic
original,
10+ employees non-Trade (648)multi-choice
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7. Compliance – happy days are soon
here again?
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When you consider document and records management technologies, what is the most significant business driver ?
All respondents (476)
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More to come…
Compliance = legal requirements + industry standards + organisational policies and guidelines, and more...– Finding and retrieving information on demand– Controlling access and confidentiality– Monitoring and reporting for enforcement– Comprehensive auditing– Secure retention and destruction
Source: Ovum
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Corporate social responsibility
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7 revelations1. Many executives do not care about ECM2. Management is losing power3. Its not if, but when to implement Web 2.04. Users want solutions that are simple and smart,
not rich5. Its not if, but when to implement SharePoint6. We are getting more paper, not less7. Compliance, - happy days are soon here again?
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7 revelations
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Thank You!AtleSkjekkeland
Vice President, AIIM
Email:[email protected]
Doug Miles,
Director, AIIM
Email: [email protected]