7 on-board services
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powerpoint airline unit 7 On Board ServicesTRANSCRIPT
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Pakin Witchayakawin
Services On-Board
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Outline:
Introduction
Services with efficiency Timetable Seat Class Ground Services On-Board Services Responsibility for passengers Terminology Flight Attendance
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Your App
s
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Efficiency ServicesChoose Modern and Efficiency Aircrafts
Turbojet – เครื่��องบินไอพ่ น Supersonic – เครื่��องบินเรื่�วเหน�อเสี�ยง
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Thai Airways International’s Aircrafts
B747-400
A300-600
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Timetable ตารางการเดิ�นทางตามเส้ นทางบิ�น ของแต�ละส้ายการ
บิ�น จุ�ดิต นทาง - จุ�ดิปลายทาง
จุ�ดิแวะร�บิส้�งผู้� โดิยส้ารระหว�างทาง พร อมท� งจุ!านวนเท"#ยวบิ�น และแบิบิของเคร%#องบิ�นท"#ใช้
บิร�การในเส้ นทางบิ�น
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BKK – STO by TG
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Standard WorldGMT: Greenwich Mean Time
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ปรื่ะเทศท��สีายการื่บินของไทยบินก�บิเวลาท�องถิ่�นเมื่��อเท�ยบิเวลา ก�บิเวลา GMT และ DST
GMT : Greenwich Mean Time (GMT) is a term originally referring to mean solar time at the Royal Observatory, Greenwich in London.
DST: Day Light Saving Time (DST) ซึ่"�งหมื่ายถิ่"งเวลาท��เพ่�มื่ข"#นอ�ก 1 ชั่��วโมื่ง (+1) จากเวลา มื่าตรื่ฐานท�องถิ่�น
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Seat Classช้� นหน(#ง (First Class) = F ช้� นธุ�รก�จุ (Business Class) = C ช้� นธุรรมดิา (Economy Class) = Y
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Ground Services
ก�อนบิ�น ให บิร�การจุ!าหน�ายและ จุองต�*ว
ให บิร�การส้!าหร�บิการขนส้�งผู้� โดิยส้าร Departure ให บิร�การส้!าหร�บิการขนส้�งผู้� โดิยส้าร Arrival
หล�งบิ�น ธุ�รก�จุการบิ�นให บิร�การช้�วยส้!ารองท"#พ�ก และอ%#น
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Before Flying Service by Ground
Air Ticket Reservation & Issuing
AIRLINE
GDS
TRAVEL AGENT
CUSTOMER
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ให บิร�การขนส้�งผู้� โดิยส้าร Departure
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Service for Departure Customer
Check-in
Tag
Boarding Pass
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ให บิร�การขนส้�งผู้� โดิยส้าร Arrival
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Service for Arrival Customer
Landing
Luggage Receiving
Transfer Out
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การผู้ล�ตบิร�การระหว�างบิ�น / On-Board Services
หรื่�อ En-route Service
การให บิร�การดิ านความปลอดิภั�ยบินเคร%#องบิ�นการให บิร�การดิ านอ!านวยความส้ะดิวกบินเคร%#องบิ�น
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On Board Servicesดิ านความปลอดิภั�ย
Aids on Air Baggage Keeping
Safety Demonstration Electronic Devices are not allowed No Smoking on air
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Virgin Airline Video Safety
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Cuba Pacific Flight
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การื่ปรื่ะกาศก อนบิน โดย Southwest Airlines
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On Air Services or Embarking ด�านความื่สีะดวก
Reception Air Seat Service Toilet Meals Kid’s Service Others
embark = การื่ลงหรื่�อข"#นเรื่�อบิน
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Warsaw Convention on Responsibility by Airline in Case Damaged Baggage
1. On Board / Embarking and Disembarking Death or Terrorism 2. Dangerous from Staff 3. No responsible in case the mistake by passenger4. No responsible for any case by Non Airline ‘s mistake
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ปรื่ะกาศกรื่ะทรื่วงคมื่นาคมื่การื่ยกเลกเท��ยวบิน การื่บินล าชั่�า ปรื่ะสีบิ accident airline ไมื่ ท*าตามื่เง��อนไข airline จงใจฝ่-าฝ่.น
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“Refusal of Passenger” on Warsaw ConventionNO SERVICES FOR WHOM?
1. No Passport / No Visa / not be allow diseases2. No checking on body and luggage3. No allow to checking passenger 4. Unconscious / not complete passenger 5. Drug6. Illness
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7. Drunken passenger8. Dangerous illness9. In Special Case patient 10. In hand cuffs passenger11. Missing document handle12. 2 weeks nearly birth Pregnancy13. Under 5 years child14. Under 7 days infant
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Technical Words for Ground Services
Interline Transfer = airline to airline Online Transfer = change aircraft in the same route Stopover = over 24 hrs stop
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ค*าศ�พ่ท/ท��ใชั่�ในการื่ขนสี งผู้1�โดยสีารื่ของธุ3รื่กจการื่บิน
Airborne Hours หมื่ายถิ่"งจ*านวนเวลาคดเป4นชั่��วโมื่งและ/ หรื่�อนาท�ท��เครื่��องบินบินข"#นจากสีนามื่บิน เรื่�มื่
น�บิต�#งแต ล�อเครื่��องบินยกข"#นพ่�นทางว�ง (Runway) จนกรื่ะท��งล�อเครื่��องบินแตะทางว�งของสีนามื่เมื่��อน*าเครื่��องบินลง
Aircraft Day Available หมื่ายถิ่"งจ*านวนว�นท��เครื่��อง บินพ่รื่�อมื่ท��จะน*าไปใชั่�งานในชั่ วงเวลา 1 ป5 ซึ่"�งการื่
ค*านวณจะไมื่ น�บิรื่วมื่ถิ่"งกรื่ณ�ต าง ๆ ด�งต อไปน�#
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Glossary for Air Travel1 aisle n. corridor in aeroplane between the seats [there are usually one or two] 2 baggage claim n. place where passengers go to find their luggage (cases etc) at the end of a flight 3
board v. to get on or enter an aeroplane - on board adv. 4 boarding pass n. special ticket showing that passenger has checked in and may board plane 5 check in v. to register for a flight, inc. checking of tickets, passports, luggage etc - also n. 6 confirmation n. passenger's telephone validation of return reservation; reconfirmation 7 departures board n. large display in airport showing times, destinations etc of departing flights 8 domestic adj. national, not international [a domestic flight is entirely within one country] 9 duty free adj. [of products: cigarettes, perfume etc] not taxable; exempt from customs taxes 10 excess baggage n. luggage that is more than the permitted or allowed weight 11 flight n. an aeroplane scheduled to fly a certain route at a certain time12 gate n. the point in an airport at which a particular flight arrives and departs 13 hand luggage n. light bags, briefcases etc that may be carried on board by passengers 14 IATA abbr. International Air Transport Association 15 immigration officer n. government official responsible for checking passengers' passports 16 jet lag n. extreme tiredness etc after a long flight between extreme time zones 17 runway n. the strip on which planes land and take off 18 stopover n. a break for a day or two on an international flight 19 ticket n. receipt for transportation etc. An air ticket has one coupon for each journey20 transit n. A transit passenger is one stopping at an airport that is not his destinationhttp://www.englishclub.com/vocabulary/20_air-travel.htm
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Staff for 1 flight service
1. Pilot2. Assistant pilot3. Flight Engineer4. Flight Attendance / Steward / Air Hostess5. Ground Hostess
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Air Hostess พ่น�กงานต�อนรื่�บิบินเครื่��องบิน
• Air Hostess • Air Crew• Air Attendant
• Flight Attendant
• Flight Crew • Flight Hostess
• Steward • Stewardess
• Cabin Crew• Cabin Attendant
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Flight attendance
GalleyCabinIn charge
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Duties of Air & Ground Staff
In-Flight Staff Ground Staff
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Benefits of Air Crew & Grand Hostess
In-Flight Staff
THB 30,000/m and Allowance
Ground Staff
< THB30,000/m and No Allowance
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Air Attendant / Ground Staff Career
1st Month : task practice
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Air Crew / Ground Career Promotion
In-Flight Staff• On Job Trainee• 6-7 months: Economy Class• 6-7 years: Business Class• 2-3 years: First Class• Pursor / M.C.
Ground Staff• Trainee• Senior Staff• Supervisor• Senior
Supervisor
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How to be the Cabin Crew?
1. Bachelor’s Degree2. Language3. Experience 4. Manner & Attitude5. Beauty6. Shape 7. Non Eyes Problem
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The Regulation to recruit Air Crew & Ground Staff
1. Prelim 2. Paper Test3. Interview4. Final Test 5. Workshop
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Thank You