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7 QC TOOLS Training Module Training Module 7QC tools Developed by Innovation Cell

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Page 1: 7 QC Tools

7 QC TOOLS

Training ModuleTraining Module

7QC tools

Developed by Innovation Cell

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7 QC TOOLS

Types of 7QC tools

Check SheetCheck Sheet

Pareto DiagramPareto Diagram

Cause & Effect diagramCause & Effect diagram

StratificationStratification

Scatter DiagramScatter Diagram

Graph &Control chartsGraph &Control charts

HistogramHistogram

7 QC Tools7 QC Tools

Types

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Check sheetCheck sheet

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What is a check sheet?

Why is a check sheet necessary?

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Check sheets are forms used for

• standardizing

• checking results of work

• verifying and collecting data

Check sheet

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Check Sheet

Measured Data

Measured Data

Counted Data

Counted Data

Primary Data

Primary Data

Point Scale Data

Point Scale Data

Ordered Data

Ordered Data

Indiscrete value such as height, weight, length, time & temp., Etc.Indiscrete value such as height,

weight, length, time & temp., Etc.

Discrete value such as no. Of recording errors, no. of Item sold

& Rejections etc.

Discrete value such as no. Of recording errors, no. of Item sold

& Rejections etc.

YES / NO or / X - Type

YES / NO or / X - Type

1st, 2nd Order …Very Good, Good, No Good

… - Type

1st, 2nd Order …Very Good, Good, No Good

… - Type

1 Point, 2 Point … etc.

1 Point, 2 Point … etc.

Types of Check Sheet

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Below items can be added , as necessary

1. The purpose of the checks

2. The items being checked

3. The methods of the checks

4. The dates and times of the checks

5. The person to perform the checks

6. The results

Check points for check sheets preparation

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Defect check sheet

Example of check sheet

Month ,day

Component

1

2

3

4

5

6

7

8

9

10

4/1 2 3 4

No. of No. of defectsdefects

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• Vilfredo Pareto was an Italian engineer in the 19th Century who studied the number of people in various income classes & declared

‘’20% of the people own 80% of the country’s wealth;

80% of the people own 20% of the country’s wealth”

Pareto

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Pareto Principle

Pareto principle holds good to the present day in various applications

‘ A few causes lead to many defects;

many causes lead to few defects.’

The few causes that lead to many defects are the vital few.

The many causes that lead to few defects are the trivial many.

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“Get to the biggest problems first”

‘Solve the vital few’

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1. Collect data

2. Arrange data in the descending order

3. Calculate the relative % for individual data

4. Calculate the cumulative % for individual data

5. Draw a graph with scales on both axis

6. Draw bar chart based on data

7. Using cumulative % data, draw cumulative curve

8. Identify the VITAL FEW (thumb rule > 70%)

Creating a Pareto DiagramSteps

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7 QC TOOLSData collection through check sheet

Period : Week No. 45 To 50

No. Of External Phone Calls

Sl.No Department No. Of cells regd.

1 Production Engineering 10

2 Quality 2

3 Service 12

4 Marketing 45

5 Plant Maintenance 20

6 Factory production 2

7 Manufacturing Planning 1

8 Stores 5

9 Personnel 8

10 Materials 66

11 Finance 15

12 Research & Development 4

13 Information & Systems 6

14 Others 4

STEP 1

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Sl.No Department No. Of cells reqd.

1 Materials 66

2 Marketing 45

3 Plant Maintenance 20

4 Finance 15

5 Service 12

6 Production Engineering 10

7 Personnel 8

8 Information Systems 6

9 Stores 5

10 Research & Development 4

11 Others 4

12 Quality 2

13 Factory production 2

14 Manufacturing Planning 1

200

Pareto

STEP 2 Arrange data in the descending orderNo. Of External Phone Calls

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Sl.No Department Nos. Relative %

1 Materials 66 33.0

2 Marketing 45 22.5

3 Plant Maintenance 20 10.0

4 Finance 15 7.5

5 Service 12 6.0

6 Production Engineering 10 5.0

7 Personnel 8 4.0

8 Information Systems 6 3.0

9 Stores 5 2.5

10 Research & Development 4 2.0

11 Others 4 2.0

12 Quality 2 1.0

13 Factory production 2 1.0

14 Manufacturing Planning 1 0.5

200

STEP 3 Calculate the relative % for individualNo. Of External Phone Calls

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Sl.No Department Nos. Relative % Cumulative %

1 Materials 66 33.0 33.0

2 Marketing 45 22.5 55.5

3 Plant Maintenance 20 10.0 65.5

4 Finance 15 7.5 73.0

5 Service 12 6.0 79.0

6 Production Engineering 10 5.0 84.0

7 Personnel 8 4.0 88.0

8 Information Systems 6 3.0 91.0

9 Stores 5 2.5 93.5

10 Research & Development 4 2.0 95.5

11 Others 4 2.0 97.5

12 Quality 2 1.0 98.5

13 Factory production 2 1.0 99.5

14 Manufacturing Planning 1 0.5 100.0

200 100

STEP 4 Calculate the cumulative % for individualData No. Of External Phone Calls

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Sl.No Department Nos. Relative % Cumulative %

1 Materials 66 33.0 33.0

2 Marketing 45 22.5 55.5

3 Plant Maintenance 20 10.0 65.5

4 Finance 15 7.5 73.0

5 Service 12 6.0 79.0

6 Production Engineering 10 5.0 84.0

7 Personnel 8 4.0 88.0

8 Information Systems 6 3.0 91.0

9 Stores 5 2.5 93.5

10 Research & Development 4 2.0 95.5

11 Others 4 2.0 97.5

12 Quality 2 1.0 98.5

13 Factory production 2 1.0 99.5

14 Manufacturing Planning 1 0.5 100.0

200 100

TRIVIAL MANY

VITAL FEW

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Sl.No Department Nos. Relative % Cumulative %

1 Materials 66 33.0 33.0

2 Marketing 45 22.5 55.5

3 Plant Maintenance 20 10.0 65.5

4 Finance 15 7.5 73.0

5 Others 60 27 100

200 100

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7 QC TOOLSVitalFew

70 %

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• To Clearly prioritise the magnitude of the problem.

• To identify the vital few and trivial many problems.

• To find 80/20 rule which states that 80% of the

problems are created by 20% of the causes.

Why pareto ?

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1. The most important problem

2. The rate of each problem to the whole

3. The degree of improvement action

4. The comparison of improvement level

5. Before & after remedial action taken

Pareto diagram is used to find out …

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BRAIN STORMING

BRAIN STORMING CAN BE CONDUCTED IN TWO WAYS

1. STRUCTURED

IN THIS METHOD EVERY PERSON IN A GROUP MUST GIVE AN IDEA AS THEIR TURN ARISES IN THE ROTATION OR PASS UNTIL THE

NEXT ROUND. IT OFTEN FORCES EVEN SHY PEOPLE TO PARTICIPATE AND ALSO CREATE A CERTAIN AMOUNT OF

PRESSURE TO CONTRIBUTE.

2. UNSTRUCTURED

IN THIS METHOD, GROUP MEMBERS SIMPLY GIVE IDEAS AS THEY COME TO MIND. IT TENDS TO CREATE MORE RELAXED

ATMOSPHERE BUT ALSO RISKS DOMINATION.

THUMB RULE : 5 – 15 MINUTRES WORKS WELL

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BRAIN STORMING

BRAIN STORMING IS A TECHNIQUE TO OBTAIN CREATIVE IDEAS FROM A GROUP OF PERSONS IN A SHORTEST POSSIABLE TIME ON AN EFFECT.

BRAIN STORMING PLAYS AN IMPORTANT ROLE TO BUILD A CAUSE AND EFFECT DIAGRAM

WHY TO IDENTIFY THE PROBLEM - TO IDENYIFY THE CAUSES

TO FIND SOLUTION - TO PREVENT PROBLEM

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BRAIN STROOMING SESSION

• Let all the members speak freely and give ideas

• Encourage wild ideas

• “Quality” rather than “Quality” ideas

• Suspend judgment on “Good” or “Bad”

• Ride on another’s ideas

• Never criticize other persons’ opinions

• Never prohibit a person from speaking

• See the problem from different angles/facets

• Write down all the viewpoints

• List the cause/ideas

• Think of the countermeasures to eliminate the causes

• Leader/facilitator need to guide the members in generating ideas

• Whenever necessary non – members can also be involved

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WHY BRAIN STORMING?

TO IDENTIFY THE PROBLEM

TO IDENTIFY CRITICAL CAUSES

TO FIND THE SOLUTION

TO PREVENT THE PROBLEM

•Round Robin •Card system•Free wheeling etc

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A diagram that shows the systematic relationship between a fixed result and the related causes

Managing the cause means,

Managing effect even before it happens

-A positive effect,if we manage well

-A negative effect,if we don’t

If we shift from being “managers of effects” to

“managers of causes”,our firefighting days are over

JIS DEFINITION:

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EFFECT IS “WHAT?” HAPPENS

CAUSE IS “WHY?” IT HAPPENS

EFFECT = RESULT OR OUTCOME

CAUSE = REASON(S) OR FACTOR(S)

CONTRIBUTING TO THE EFFECT

THE ANALYSIS OF “WHY?” FOR “WHAT?”

IS CAUSE AND EFFECT DIAGRAM

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ISHIKAWA DIAGRAM

OR

FISH BONE DIAGRAM

The cause and effect diagram was developed by Dr.K.ISHIKAWA to represent the relationship between EFFECT or PROBLEM and all the possible CAUSES influencing it.

For every EFFECT there are likely to be several CAUSES.

The major causes can be summarized generally under four categories known as 4M’s—MAN,MACHINE,MATERIAL & METHOD, OR 4P’s – PLANT,POLICY,PEOPLE,PROCEDURE

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CAUSE = Reason or Factor

Contributing to the EFFECT.

CAUSE is WHY it happens

EFFECT = A Result or an outcome.

EFFECT is What happens

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MATERIALMETHOD

MAN MACHINE

Sub cause

Sub-sub cause

CAUSES EFFECT

The EFFECT or PROBLEM is stated on the right side of the diagram and the major INFLUENCES or CAUSES are listed to the left.

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MATERIALMETHOD

MAN MACHINE

Sub cause

Sub-sub cause

CAUSES EFFECT

PROBLEM

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COPYING PAPERHANDLING

MACHINE PROCESS CONSUMABLES

Party removed

Dust accumulation

POOR QUALITY

OF XEROX COPIES

Paper shortage

Over consumption

Not using specified quality of paper

Non-standard

Non-standard

Supply from various sources

Wrong paper usage

Paper with stablesLack of knowledge

Not understanding the defect codes/ communicating defects

Nominated persons not handling

Paper jam not cleared properly

Untrained personnel handling the machine

Limited machines

Heavy usage

No cleaning

Location

Frequentchanges Serviced by

unauthorized personsImproper service

No periodical service

No stabilizer

Power

High fluctuation

No communication

Specified toner not filled

Lack of knowledge

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Missing

Inner cableInner cable

H.TImproper

Pinion Speedo cable

Not connected

Dust deal

Missing

Improper meshing

Worm & Pinion

Improper

Assembly

Not done

missing

Cable

CutBroken

Female socket

Defective

Needle

Broken

Defective

Worn outSQ. Drive

Fixture

Not provided

Bush pressing

Pinion Broken

Hammering

Speedometer Method

Material Man

Speedometer Not

Working

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Cause and Effect Diagram

Or

Ishikawa Diagram

Or

Fishbone Diagram

It gives the relationship between Effect or Problem and all the possible cause influencing it. For every effect, there are likely to be several causes.

Normally, causes are analyzed under 4 categories such

4 ‘m’s – Man, Machine, Material and Method

Or

4 ‘P’ – Plant, Process, Procedure and People

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Cause = Reason or Factor Contributing to the Effect.

Cause is why it happens

Effect = A Result or an outcome.

Effect is what happens

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• cost RS. 0.80

• can be serviced to old customers

• simple assembly

• cost RS. 2.80

• can be serviced at a high cost of Rs. 141/- to old customers

• high rate of handling damages

Stratification

Stratification

Beeorr Guard

Cost

Casting

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Effect

Causes

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Effect

Causes

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Stratification is nothing but the act of dividing data to the fine tune, in order to make sure of the significance of the assured factors, to the grass root level.

Definition

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Case study

Sales % - Area wise

- Dealer wise

- Sales Officer wise

Period / Time of sales

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116

20

4 1 1 1

208

54

21

2 1 1

0

25

50

75

100

125

150

< 5000 5000 -10000

100001 -15000

> 25000 200001 -25000

150001 -20000

Magazine Value

Nu

mb

ers

No. Of Magazines

No. Of Copies

143 Magazines / 287 Copies

Stratified - Data

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CASE STUDY

Problem : More No. of Accidents

Plant wise

Shop wise

Shift wise

Machine wise

Machine manufacture wise

Operator wise

Type of injury

Parts suffered injury

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CASE STUDYProblem : Increased Inventory

sheetsBarsTubesImportsProprietarypressingsFastenersRubberRubberBearings

Shop wiseAssy wiseSub-Assy wiseStage wiseMachine wiseRtRejections

Castings

Raw Material

Components

Work in process

Tubes

Proprietary

Fasteners

Bearings

Shop wise

Sub-Assy wise

TotalInventory

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CASE STUDY

Machine A

Machine B

Producing 2000 pieces

per day

Rejection rate gone up to 30% ……!

Let us stratify the possible causes

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Histogram is an important diagnostic tool which gives a ‘Birds –eye-view’ of the variation in a data set. It is nothing but a frequency distribution chart.

Histogram helps to actually judge the changes in quality characteristic of a group and the dispersion manner against the mid-value.

The Pareto Diagram deals only with characteristic of a procut or service such as type of defects, problem, etc.

However, a histogram takes measurement data and reveals the amount of variation.

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Source Of Variations

Material PeopleMachine methods Environment

Total Process Variation

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CONSTRUCTING A HISTOGRAM

STEPS

1. Collect data

2. Determine the largest value & smallest value

3. Obtain the range R (The range is the smallest value in the set of data subtracted from the largest value

4. Divide the range value in to certain number of classes referred to as K

5. Determine the class width, H = R / K

6. Divide the value of class boundary

7. Construct a frequency table, based on the values compiled

8. Construct Histogram based on the frequency table

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STEP 1 Collect data

CASE STUDYPeriod : wk no. 15 to 20Material : ms flange collarUOM : mmThickness : 9 mm + 1.5 mm

9.9 9.3 10.2 9.4 10.1 9.6 10.1 9.9 9.89.8 9.8 10.1 9.9 9.7 9.8 10.0 9.9 9.69.7 9.4 9.6 10.0 9.8 9.9 10.4 10.1 10.010.2 10.1 9.8 10.1 10.3 10.0 9.8 10.2 10.79.9 10.7 9.3 10.3 9.9 9.8 9.5 9.8 9.49.3 10.2 9.2 9.9 9.7 9.9 9.5 9.8 9.49.0 9.5 9.7 9.7 9.8 9.8 9.6 9.3 9.710.0 9.7 9.4 9.8 9.4 9.6 10.3 10.0 9.89.5 9.7 10.6 9.5 10.1 10.0 10.1 9.8 9.39.6 9.4 10.1 9.5 10.1 10.2 9.5 9.8 9.310.3 9.6 9.7 9.7 10.1 9.8 10.0 9.7 10.09.5 9.5 9.8 9.9 9.2 10.0 9.7 10.0 9.79.9 10.4 9.3 9.6 10.2 9.7 9.7 9.7 10.79.9 10.2 9.8 9.3 9.6 9.5 10.7 9.6

N = 125

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CASE STUDY

STEP 2 DETERMINE THRE LARGEST AND SMALLEST VALUE

Minimum Maximum9.9 9.3 10.2 9.4 10.1 9.6 10.1 9.9 9.8 9.3 10.29.8 9.8 10.1 9.9 9.7 9.8 10.0 9.9 9.6 9.6 10.19.7 9.4 9.6 10.0 9.8 9.9 10.4 10.1 10.0 9.4 10.410.2 10.1 9.8 10.1 10.3 10.0 9.8 10.2 10.7 9.8 10.79.9 10.7 9.3 10.3 9.9 9.8 9.5 9.8 9.4 9.3 10.79.3 10.2 9.2 9.9 9.7 9.9 9.5 9.8 9.4 9.2 10.29.0 9.5 9.7 9.7 9.8 9.8 9.6 9.3 9.7 9.0 9.810.0 9.7 9.4 9.8 9.4 9.6 10.3 10.0 9.8 9.4 10.39.5 9.7 10.6 9.5 10.1 10.0 10.1 9.8 9.3 9.5 10.69.6 9.4 10.1 9.5 10.1 10.2 9.5 9.8 9.3 9.3 10.210.3 9.6 9.7 9.7 10.1 9.8 10.0 9.7 10.0 9.6 10.39.5 9.5 9.8 9.9 9.2 10.0 9.7 10.0 9.7 9.2 10.09.9 10.4 9.3 9.6 10.2 9.7 9.7 9.7 10.7 9.3 10.79.9 10.2 9.8 9.3 9.6 9.5 10.7 9.6 9.3 10.7

9.0 10.7

N = 125

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CASE STUDY

STEP 4 Divide the ‘R’ in to No. Of Classes, referred to as ‘K’ 125 data points would be broken down in to 7 – 12 classes.

Method - 1

No.of data points No. of classes

Under 50 5 – 7

50 – 100 6 – 10

100 – 250 7 – 12

Over 250 10 - 20

Method – 2

No. Of Classes – K =√N where,

N = No. Of sample

For example, if N = 125

K =√125 = 11

Let us use K = 10 classes

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CASE STUDY

STEP 3 Obtain the range of R

Maximum value – Minimum Value = R

10.7 – 9.0 = 1.7

R = 1.7

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CASE STUDY

STEP 5 Determine the class width ‘H’

R (Range)

= H K (# of classes)

1.7= 0.17

10

Can be rounded off to 0.20

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CASE STUDY

STEP 6 Divide the value of class boundary

For simple determination of class boundaries, take the smallest individual measurement in the data set. Use this number or round to the next appropriate lowest number. This will be lower end point for our first class boundary.

In our example this would be 9.0. Now take this number and add the class width to it, 9.00 + 0.20.

But it is essential to fix class boundaries in such way that every observed reading will fit in to ‘one’ and ‘only’ class. Therefore, we may choose the class boundaries with one decimal place more than the observed readings.

For example, if the observations are in one decimal, the class boundaries will be in two decimals and so on.

For our case study, it will be 8.95 + 0.20 = 9.15

Finally, consecutively add the class width, to the lowest class boundary until the correct number of classes, approximately 10 and containing the range of all our numbers is obtained.

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CASE STUDY

STEP 7 Construct a frequency table

Class #

Class Boundaries

Midpoint Frequency Total

1 8.95-9.15 9.05 1

2 9.15-9.35 9.25 9

3 9.35-9.55 9.45 16

4 9.55-9.75 9.65 27

5 9.75-9.95 9.85 29

6 9.95-10.5 10.05 26

7 10.5-10.35 10.25 11

8 10.35-10.55 10.45 1

9 10.55-10.75 10.65 5

10 10.75-10.95 10.85 0

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CASE STUDY

STEP 8 Construct Histogram

0

5

10

15

20

25

30

35

8.95 9.15 9.35 9.55 9.75 9.95 10.15 10.35 10.55 10.75

Thickness in mm

Fre

qu

ency

USL

The specification for the thickness characteristic is 7.5 to 10.5, with a target of 9. The above Histogram indicates the process is targeted high and that 3% may be above the upper specification limit.

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HISTOGRAM

Having two peaks

Having a cut end

Having extraordinarily high value in

the end internal

Having an isolated peak

Right & Left symmetrical

Slopping the right

Slopping to the left

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Average response time to patient rings (1st shift)

0

50

100

150

200

1 2 3 4 5 6 7 8 9 10

Minutes

# O

f R

es

po

ns

es

Histogram - Daily Example Height of 100 men

0

10

20

30

40

63 64 65 66 67 68 69 70 71

Height (inches)

# O

f M

en

Histogram-ManufacturingPrint Density

0

24

6

8

0.6 0.7 0.8 0.9 0.1 1.1 1.2 1.3 1.4

Block density of print

Fre

qu

en

cy

Histogram – Administration/Service Example

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Interpretation Tips

No. Of classes (bars in the graph) determine how much of a pattern will be visible.

Some processes are naturally skewed; don’t expect every distribution to follow a bell shaped curve.

Get suspicious of the accuracy of the data if the classes suddenly stop at one point (such as a specification limit) without some previous decline in number.

Always look for twin peaks indicating that the data is coming from two or more different sources, e.g., shifts machines, etc.,

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Scatter diagramScatter diagram

Scatter diagram

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In actual practice, it is often essential to study the relation of two corresponding variables.

For example, to what extent will the dimension of a machined part be varied by the change in the speed of a lathe?

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To study the relation of two variables such as the speed of the lathe & the dimension of the part we can use what is called a Scatter diagram.

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The two variables we will deal with are:

a) A quality – characteristic & a factor affecting it,

b) Two related quality characteristics, or

c) Two factors relating to a single quality characteristic.

Let’s consider the steps in making a scatter diagram

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Step 1

Collect paired data (x,y) between which you want to study the relations & arrange the data in a table. It is desirable to have at least 30 pairs of data.

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Step 2

Find the maximum & minimum values for both x & y. Decide the scales of horizontal & vertical axes so that both the lengths become approximately equal, then the diagram will be easier to read. Keep the number of unit graduations between 3 to 10 for each axis & use round numbers to make it easier to read.

=

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Step 3

Plot the data on the section paper.

Step 4

Enter all necessary items. Make sure that the following items are included so that anyone besides the maker of the diagram can understand at a glance:

a) Title of the diagram

b) Time interval

c) Number of pairs of data

d) Title & units of each axis

e) Name (etc) of the person who made the diagram

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Example

A manufacturer of plastic tanks who made them using the blow moulding process encountered problems with defective tanks that had thin tank walls. It was suspected that the variation in air pressure, which varied from day to day, was the cause of the defective thin walls. The table shows data on blowing pressure & percent defective. Let us draw a scatter diagram using this data according to the steps given previously.

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Date Air pressure Percent(kgf/cm2) Defective

Oct-01 8.6 0.8892 8.9 0.8843 8.8 0.8744 8.8 0.8915 8.4 0.8746 8.7 0.8867 9.2 0.9118 8.6 0.9129 9.2 0.89510 8.7 0.89611 8.4 0.89412 8.2 0.86413 9.2 0.92214 8.7 0.90915 9.4 0.90516 8.7 0.89217 8.5 0.87718 9.2 0.88519 8.5 0.86620 8.3 0.89621 8.7 0.89622 9.3 0.92823 8.9 0.88624 8.9 0.90825 8.3 0.88126 8.7 0.88227 8.9 0.90428 8.7 0.91229 9.1 0.92530 8.7 0.872

Data of blowing air pressure & percent defective of plastic tank

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7 QC TOOLSStep 1

As seen in the table, we have 30 pairs of data.

Step 2

In this example, let blowing air pressure be indicated by X (horizontal axis), & percent defective by Y (vertical axis).

Then,

The maximum value of X: Xmax = 9.4 (kgf/cm2)

The minimum value of X : Xmin = 8.2 (kgf/cm2)

The maximum value of Y: Ymax = 0.928 (%)

The minimum value of Y : Ymin = 0.864 (%)

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We mark off

the horizontal axis in 0.5(kgf/cm2) intervals, from 8.0 to 9.5 (kgf/cm2) and

the vertical axis in0.01(%) intervals, from 0.85 to 0.93(%)

Step 3

Plot the data.

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0.85

0.86

0.87

0.88

0.89

0.9

0.91

0.92

0.93

8 8.5 9 9.5

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Enter the time interval of the sample obtained (oct.1 – oct 30) number of samples (n = 30), horizontal axis (blowing air pressure [kgf/cm2]), vertical axis (percent defective [%]), and title of diagram (scatter diagram of blowing air pressure & percent defective).

0.85

0.86

0.87

0.88

0.89

0.9

0.91

0.92

0.93

8 8.5 9 9.5

(Oct 1 – Oct 30)

n=30

Pe

rce

nta

ge

de

fect

ive

Blowing air pressure

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05

101520253035

0 5 10 15 20

Series1

050

100150200250300350

0 100 200 300 400

Series1

Positive correlation Negative correlation

How to read scatter diagrams

You can grasp the correlation between pairs of data just by looking at the shape of a scatter diagram. 5 examples are given below

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0

10

20

30

40

0 5 10 15 20

Series1

0

100

200

300

400

500

0 100 200 300 400

Series1

Positive correlation may be present Negative correlation may be present

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0100200300400500600700

0 100 200 300 400

Series1

No correlation

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Thank you