7 reasons why texting is great for

customer service

1. 97% of U.S. smartphone owners use SMS, making it the most-used app on a smartphone.

Source: Pew research 2015

2. There are 500 million tweets sent each day, compared to 23 billion text messages.

Sources: Internet live stats / portio research

3. Over 60% of customers would prefer to text your business.

Source: Onereach & Harris Poll

4. Text is the highest rated channel in terms of customer satisfaction.

Source: Cfi group

5. Texting has a 98% open rate and a 45% response rate.

Source: Velocify

6. Texting converts a $6-20 phone call into a chat that costs pennies per session.

Source: Forrester

7. Nearly 40% of contact centers are already using texting, with plans to add more in the coming year.

source: Dimension Data

Want to learn more about providing great customer service over text message? Download the whitepaper here.

Photo credits (cco License)

• First slide – Kaboompics• Image 1 – Pexels• Image 2 – Freely• Image 3 – Picjumbo• Image 4 – Pexels• Image 5 – stocksnap• Image 6 – pixabay• Image 7 – kaboompics• Image 8 - Pixabay• Photo Credit slide – Pexels