7 secret customer service techniques
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mailto:[email protected]:[email protected] -
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http://www.google.com/url?sa=t&rct=j&q=studies%20on%20consistency%20in%20customer%20service&source=web&cd=7&ved=0CFwQFjAG&url=http://www.booz.com/media/uploads/The_Empathy_Engine.pdf&ei=nsQKUPWTOYmS9QTn9dG6Cg&usg=AFQjCNFk1loUPPXFWc8bGT-PjLMNwY8iuA&cad=rjahttp://www.google.com/url?sa=t&rct=j&q=studies%20on%20consistency%20in%20customer%20service&source=web&cd=7&ved=0CFwQFjAG&url=http://www.booz.com/media/uploads/The_Empathy_Engine.pdf&ei=nsQKUPWTOYmS9QTn9dG6Cg&usg=AFQjCNFk1loUPPXFWc8bGT-PjLMNwY8iuA&cad=rjahttp://www.springerlink.com/content/m54j37k33772702p/http://www.springerlink.com/content/m54j37k33772702p/http://www.springerlink.com/content/m54j37k33772702p/http://www.springerlink.com/content/m54j37k33772702p/ -
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http://customersthatstick.com/blog/customer-service-stories/surprise-a-lesson-in-superior-customer-service/http://customersthatstick.com/blog/customer-service-stories/surprise-a-lesson-in-superior-customer-service/ -
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http://customersthatstick.com/blog/customer-service-stories/surprise-a-lesson-in-superior-customer-service/http://customersthatstick.com/blog/customer-service-stories/surprise-a-lesson-in-superior-customer-service/ -
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http://customersthatstick.com/blog/customer-service-techniques/how-to-make-the-three-states-of-customer-service-work-for-you/http://customersthatstick.com/blog/customer-service-techniques/how-to-make-the-three-states-of-customer-service-work-for-you/http://www.goodreads.com/author/show/209672.Charles_M_Schulzhttp://www.goodreads.com/author/show/209672.Charles_M_Schulz -
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http://customersthatstick.com/blog/uncategorized/if-you-love-your-customers-set-them-free/http://customersthatstick.com/blog/uncategorized/if-you-love-your-customers-set-them-free/ -
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http://customersthatstick.com/blog/customer-loyalty/are-you-making-brand-deposits/http://customersthatstick.com/blog/customer-loyalty/are-you-making-brand-deposits/http://www.cultofmac.com/159305/insanely-simple-the-obsession-that-drives-apples-success-exclusive-book-excerpt/http://www.cultofmac.com/159305/insanely-simple-the-obsession-that-drives-apples-success-exclusive-book-excerpt/ -
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http://customersthatstick.com/blog/customer-service-techniques/understanding-customer-lifetime-value-a-non-geek-guide/http://customersthatstick.com/blog/customer-service-techniques/understanding-customer-lifetime-value-a-non-geek-guide/http://customersthatstick.com/blog/customer-service-techniques/understanding-customer-lifetime-value-a-non-geek-guide/http://customersthatstick.com/blog/customer-service-techniques/understanding-customer-lifetime-value-a-non-geek-guide/ -
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