7. the support and development approach to outcomes measurement
TRANSCRIPT
7. The support and development approach to outcomes
measurement
Centrepoint and its support and development approach
Clare Norton, Sharon Lewis, Jean Byrne
1553 young people worked with Centrepoint, 2005-06
• 397 refugees • 318 runaways• 824 rough sleepers• 261 care leavers• 417 without qualifications • 304 who had difficulty writing English• 519 who had English as their second language• 194 who had mental health support needs • 95 who had drug support needs • 79 who had alcohol support needs
Young homeless people
• Diverse and complex needs require a sophisticated response
• Holistic service - practical, personal, social, learning and work needs
• Work with the young person: start “where they are at”
• Work in partnership - broker access to widest possible range of services
Young homeless people
• Not just about accommodation and housing• Assessment of presenting needs and underlying
causes through...– A “curriculum”– Support and development approach– Quality relationships with significant
others/role models central to long term development
Meeting individual needs
What is Centrepoint Support and Development On-Line and
why did Centrepoint develop an IT outcome tool?
• Interactive, ‘web based’, assessment tool for young people
• Enables young people to record their self-assessment
• Useful tool to engage young people • Enhances Centrepoint’s Support & Development
Approach
Centrepoint Support and Development On-Line – Design and implementation
What is Centrepoint Support and Development On-Line and
why did Centrepoint develop an IT outcome tool?
• Wanted to move away from paper based records • Will monitor ‘positive development’ outcomes
and the difference Centrepoint is making to individuals
• Commissioned a consultant to work on assessment areas
• Commissioned an IT technology solutions company ‘BISWEB’
Centrepoint Support and Development On-Line – Design and implementation
What is next for Centrepoint Support and Development On-Line?
• A user satisfaction module • Develop reporting function for performance information • Tool to support CP partnering by adding another module for client details • Develop links with other CP monitoring systems in order to meaningfully measure impact and outcomes • Link in with Supporting People strategy and tools
Phase 2 – Development of Centrepoint Support and Development On-Line
• Further sophisticating our approach to work with young people
• Developing staff capacity through risk assessment, drugs training and development, and good practice groups
• Working to limit non engagement through learning assessment
• Refining and streamlining the support and development tools with young people and staff input
Phase 3 – Support and development