7 ways to get more sales from your existing customers

Download 7 ways to get more sales from your existing customers

Post on 12-Apr-2017

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  • 7 ways to get more sales from EXISTING

    CUSTOMER

  • Why selling to existing customer is critical...

    www.knowlarity.com & @Leadsqared

    Cost of selling to a new customer is six times as high as to existing customer

    Odds of selling to a new customer = 1/7 to an existing customer = 1/2

    Each dissatisfied customer tells 8 to 10 people

    70% of dissatisfied customers will do business again if they feel their complaints are handled well

    1 extra % of customer retention can boost turnover by as much as 15%

    No proper customer support available for most of the companies

  • Journey of a customer

    www.knowlarity.com & @Leadsqared

    Measuring customer happiness score throughout the journey is the key!!!

  • Onboarding the customer

    www.knowlarity.com & @Leadsqared

    The information should be captured & stored in a manner that is accessible throughout the lifetime journey of the customer

  • Monitoring the usage

    www.knowlarity.com & @Leadsqared

  • Personlize the experience

    Complementary Products

    Discount Offers/Coupons

    Loyalty Rewards/Points

    Reviews and Feedback

    www.knowlarity.com & @Leadsqared

    Connect Personally with Customer

  • Sell Customer What They Want

    Bring New Perspective for Customers

    Collaborate with your Customers

    Listen to your Customers

    Understand all Customer Needs

    Craft a Compelling Solution

    www.knowlarity.com & @Leadsqared

  • Continuous Evaluation of Customer Experience is the key!!!

    Customer Satisfaction (CSAT) intends to measure customer satisfaction

    Net Promoter Score (NPS) intends to gauge long term happiness on loyalty with the organization

    Customer Effort Score (CES) to measure how much effort customer had to make for certain interaction with the company

    www.knowlarity.com & @Leadsqared

  • Continuous Evaluation of Customer Experience is the key!!!

    www.knowlarity.com & @Leadsqared

  • SuperReceptionist is your personal receptionist hosted virtually.

    It offers a host of features to manage business calls effectively.

    You can go mobile with our new SuperReceptionist app.

    SuperReceptionist: Hosted PBX For Business

    Real-time data monitoring &

    analytics

    Agent interface for better call

    management

    Smart email & SMS

    campaign management

    Integrates voice with your favourite

    business tool

    Secure to protect your

    business interests

    Cloud based system, easy to use & configure

    Outbound & inbound calls

    with IVR

    Track call logs and recordings

    for quality audits

    IVR to manage call forwardings

    Manage customer database with

    integration

    www.knowlarity.com & @Leadsqared

  • Asias largest cloud telephony company

    Incepted in 2009 Funded by Sequoia Capital and

    Mayfield Serving 12000 companies in India

    and abroad Presence in 65 countries Flagship products,

    SuperReceptionist and SmartIVR, can process over a million calls an hour

    Offices in Singapore, Gurgaon, Mumbai and Bangalore

    ISO certified company in terms of Information Security

    About Knowlarity

    www.knowlarity.com & @Leadsqared

  • Send us your questions on Twitter using hashtag #LSQWebinar

    Questions?