7033 - ALL ACTIVE SOLUTIONS

This document contains information that was exported directly from Konica's TSG Supportknowledge base. Some solutions may contain hyperlink references which originallycontained links to graphic or text files. If you wish to view these files, you must access thesolutions via TSG Web Support on Konica's website, www.konica.com.au.

Legal NoticeThis document is designed as a diagnostic tool, primarily for Konica's support personnel, and authorized service representatives. Ko nica recommends that all service be performed by an authorized service representative. Users are r esponsible for seeking advice of a Konica authorized service representative regarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

Copyright 2002, Konica Australia Pty Limited

7033

How to order a 7033 service manual.

Service manuals are only available at this time by attending a formal Konica 7033 training course. These are preliminary manuals.When first edition manuals are completed they will be available through the parts ordering process using part number CSM-7033 (ETA July 1, 1998).

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53603SOLUTION

0USAGE

Can the 7033 be used as a scanner?

The 7033 can be used as a scanner providing that the following minimum configuration is installed:1. IP411 (PCUA 950401).2. HD104 (PCUA 950421).3. System software 4.1.13.Note: To identify the system software version, print a system configuration page. If any code lower than 4.1.13 is identified, scanning is not available. Upgrading system software is not yet possible in the field. Contact the hotline and request transfer to SISC to identify procedure to upgrade the system software on the HD104.4. The 7033 MUST be at firmware level 42 (system) and level 25 (image). Firmware can be downloaded from the Konica digital [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Refer to the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.Note: A finisher is not required for printing or scanning.5. The KN302 network interface card (PCUA 950400).6. The IP411 must have a minimum of 32MB of RAM (controller is shipped with 32MB).7. Scanned documents can be retrieved via a FTP client or Microsoft* Internet Explorer version 5x.Note: Document handling procedures or recommendations are not the responsibility of Konica Business Technologies.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

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53605SOLUTION

17USAGE

0800 code occurs during image quality adjustments.

CAUSE: The image quality adjustments (VI. in the set-up instructions included with the machine) were not performed in the correct order.Step #5 in the instructions is incorrect, do not press the NEXT key.

SOLUTION: Perform the PWM Gamma adjustments in order, beginning with page one and ending on page four of the touch screen display. Screen page numbers are indicated in the upper right of the display (1/4, 2/4, 3/4 and 4/4).

DESCRIPTIO

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53606SOLUTION

0USAGE

Fuser abnormality codes (F34, F35, F36) or erratic codes (F00, F56, E56) and messages (PLEASE CALL FOR SERVICE message at power up, along with a 'serviceman' icon. No

CAUSE: False fuser abnormality, possibly due to a power interruption.

SOLUTION: Verify that the code is not a fuser component failure (i.e., lamp, damaged roller, frayed wiring). To clear fuser abnormality or erratic codes and messages, perform the following:1. Access the 25 mode (power the machine ON, while pressing the 2 and 5 keys).2. Press [1: Software SW].3. Select software dipswitch 3-1 using the arrow keys.4. Set the switch to OFF (0).5. Press [Return] to end the setting.6. Power the machine OFF/ON to exit the 25 mode.

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53607SOLUTION

12USAGE

How to program ECM, 7033.DESCRIPTIO 53608SOLUTION

2 November 2002

7033

To program ECM mode, first, create the 4-digit key operator password:1. Access the 25 mode (hold down the 2 and 5 keys while powering the machine ON).2. Press 6: Password setting3. Press 1: Key operator password set4. Enter a 4-digit password* using the keypad (write this number down for future reference).5. Press SET.6. Press Return.

Next, create the 8-digit master key code password:1. Press 2: ECM master key code set.2. Enter an 8-digit password* using the keypad (write this number down for future reference).3. Press SET.4. Press Return.5. Turn the machine OFF.

To program the initial user in the ECM mode:1. Access the key operator mode (hold down the help key while the machine ON).2. Enter the key operator password and press OK. 3. Press 4: ECM.4. Enter the 8-digit master key code and press OK.5. Press 1: Change ECM data. 6. Press ID No.: enter a 3-digit value (start with 001) and press OK.7. Press Password: enter a 5-digit password and press OK.8. Press Name: enter the users name and press OK.9. Press Limit: enter the maximum number of copies for this user and press OK10. Press return to go back to the ECM menu.

Next, verify the count/limit for this user and create additional users.1. Press 2: ECM data list.2. Press the arrow key(s) to select the particular user.3. Press EDIT to change information about the selected user.4. Press ADD to create additional users.5. Press DEL to eliminate users.6. When finished press Return to go back to the ECM menu.

Next, program what the display will read when the users reach their limit.1. Press 5: Copy Limit Reached effect.2. Select one of the three modes and press OK:Immediately: machine stops when the limit is reached (this setting may disturb some users).After Job: machine stops after the end of the current copy job (recommended)Warning: a warning is displayed when the limit is reached (recommended).

Next, turn the ECM mode ON.1. From the ECM menu press 4: ECM On/Off setting.2. Press ON, then OK.

Notes:1. Item 3: All counter reset is used to reset all users counters (not limits) to zero.2. To set the amount of time before the machine automatically resets to the ENTER E.C.M. PASSWORD after a copy is made: a. Access the key operator mode (hold down the help key while the machine ON). b. Enter the 4-digit key operator password and touch OK to display the Key Operator Mode Screen. c. Press the down arrow key on the touch screen. d. Press 13: Memory switches. e. Press Auto reset timer. f. Press EDIT to select the reset time you prefer, from OFF to 300 seconds in intervals of 30 seconds. g. Turn the power OFF and ON to exit the key operator mode.3. To immediately return to ENTER E.C.M. PASSWORD after a copy job is run, press the P key and C key simultaneously.

* To print out the ECM data and passwords (if lost or forgotten):1. Enter the 36 mode (turn the machine ON while holding down the 3 and 6 keys).2. Press 7: List Print3. Press 4: Management list4. Press Copy

SOLUTION 9USAGE

3 November 2002

7033

5. Press start/print6. Page 8 of this print out will contain the ECM data and passwords.7. Turn the machine OFF then ON to exit the 36 mode.

How to program auto reset time for copier or printer configuration.

Copier Configuration:To program the amount of time before the machine resets to original settings: 1. Access the Key Operator Mode (hold down the help key while powering the machine ON). Note: If necessary, enter the 4-digit key operator password and touch OK to display the Key Operator Mode Screen. 2. Press the down arrow key on the touchscreen.3. Press 13: Memory switches. 4. Press Auto reset timer. 5. Press (EDIT) to select the reset time you prefer, from OFF to 300 seconds in intervals of 30 seconds.6. Power the machine OFF/ON to exit the Key Operator Mode.Note: This setting also affects the amount of time before ENTER PASSWORD is displayed if the ECM mode is enabled.

Printer Configuration:To program the amount of time before the machine resets to original settings, perform the following: 1. Access the Key Operator Mode (hold down the help key while powering the machine ON). Note: If necessary, enter the 4-digit key operator password and touch OK to display the Key Operator Mode Screen. 2. Press the Printer key on the touchscreen.3. Press the EDIT key to enable auto reset, and continue to press the EDIT key until the desired reset time is displayed. 4. Power the machine OFF/ON to exit the Key Operator Mode.Note: This setting also affects the amount of time before ENTER PASSWORD is displayed if the ECM mode is enabled.

DESCRIPTIO

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53609SOLUTION

1USAGE

How to adjust corona currents.

Corona current adjustments are not performed on the 7033.

Charge corona grid voltage is adjustable:1. Connect voltmeter between the charging back plate and frame ground. Set the meter to 1000V DC.2. Cheat the front door interlock.3. Record the grid voltage value (stamped on the drum flange)4. Access the 36 mode.5. Press 1: HV adjustment6. Press NEXT or BACK until the HV adj. (Grid voltage) appears.7. Press the start print key.8. Set the input value to match the grid voltage value.

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53610SOLUTION

0USAGE

Supply and maintenance kit information.DESCRIPTIO 53612SOLUTION

4 November 2002

7033

Consumable supplies:PCUA ITEM950414 Toner950412 Developer (replaced every 200K)950764 Staples (FS105)950411 Drum (replaced every 200K)950413 100K maintenance kitContents of maintenance kit:p/n 55GA25070 - charge control platep/n 55FA25010 - charge wirep/n 55GA-2520 - cleaner mount assyp/n 55GA-2530 - charge wire cleaning block (C)p/n 55GA-2550 - charge wire cleaning block (D)p/n 55GA56010 - cleaning bladep/n 55GA26070 - discharge wirep/n 55GA73260 - toner filterp/n 55GA53120 - fixing cleaning rollerp/n 55GA53110 - fixing roller (A)p/n 55GA53100 - fixing cleaning pad Notes:1. The maintenance items listed above must be replaced every 100,000 images or copy quality problems may occur.2. Toner, developer and drum are interchangeable between the 7040 and 7033 only.

SOLUTION 1USAGE

How to program auto shut-off and low power mode.

To program or disable the auto shut-off mode, perform the following:1. Access the key operator mode (turn the machine ON while holding down the help key).2. Press the down arrow to display further menu items.3. Press 12: Power Save.4. Select the desired time settings for each mode (5 - 240 minutes).5. At the bottom of the programming screen, touch Next.6. Press ON or OFF for AUTO SHUT-OFF (AUTO LOW POWER cannot be turned off).7. Turn the machine OFF and ON to return to exit the key operator mode.

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53613SOLUTION

0USAGE

Power requirements, 7033.

Voltage: 115V AC ñ 10% dedicated line recommendedCurrent: 15A Frequency: 60Hz ñ 2.5HzGrounding: Isolation recommended

Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal is grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware (per National Electrical code, article 250-74 exception no. 4).

Termination:NEMA Type 5-15R receptacle (125V 2-pole, 3-wire, grounded).

DESCRIPTIO

SOLUTION

53614SOLUTION

1USAGE

How to operate the 7033 when the finisher fails.DESCRIPTIO 53813SOLUTION

5 November 2002

7033

In the event the FS105 finisher is inoperable, the machine may be used with a catch tray. The catch tray consists of two separate parts; exit tray 1, (p/n 40AA12120) and exit tray 2, (p/n 40AA12130).To enable the offset (sort) mode with no finisher installed, perform the following:1. Ensure that the catch tray is installed. Use 8.5x11 originals only (mixed original mode cannot be used).2. Press the Output key.3. On the touchscreen, press ALTERNATE, SORT, then OK.4. Proceed with copying.The machine will auto rotate every other set. One set will be 8.5x11 and the next will be 8.5x11R, etc.Notes: a. Only 11-inch copy paper can be used, therefore both sizes must be loaded for this feature to work. If a drawer base is not used, the bypass tray may be used for either size. b. If the 7033 is configured as a printer (connected) and system software 4.1.2 is loaded in the print controller, a PROCESSING DATA message is displayed on the operation panel and the 7033 will not print. c. Upgrading system software version 4.1.2 with the patch still does NOT allow the printer to function without a finisher.

SOLUTION 14USAGE

How to connect the 7033 as a printer.

This feature is not available at this time. It may be available later this year.

DESCRIPTIO

SOLUTION

53952SOLUTION

1USAGE

ADJUSTMENT ERROR 0001 message while performing the PWM gamma (Patch) - Dmax adjustment (36 mode).

PROBABLE CAUSES:1. Poor drum carriage connection.Inspect the drum carriage connector for any pins that are not positioned properly. Reform as necessary. Inspect the charge corona to ensure that it is seated properly and that no portion is grounding to the drum.

2. The Dmax sensor is dirty.Remove the drum carriage, then remove the drum to access the Dmax sensor located on the toner control board. Throughly clean the sensor to remove any toner or setting powder obstructing the Dmax sensor emitter and receiver. Reassemble and reinstall the drum carriage. Repeat the Dmax adjustment using the following procedure: a. Power the machine OFF. b. Enter the 36 mode, (power the machine ON, while pressing the 3 and 6 keys). c. Select [6: Image quality adj.]. d. Select [1: PWM gamma (Patch)]. e. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area. f. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD g. To end the adjustment, press [Return]. h. Power the copier OFF/ON to exit the 36 mode.

DESCRIPTIO

SOLUTION

53998SOLUTION

2USAGE

How to disable copying when the PM count is reached.

To disable copying when the PM count is reached, perform the following:1. Power OFF the copier.2. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).3. [Memory setting mode/Select one of the following] is displayed.4. Press [1:Software switch setting] on the LCD.5. Select DIPSW8, using the furthest left (up), or (down) arrows on the LCD.6. Select BIT2, using the middle (up) key on the LCD.7. Pressing the OFF key on the LCD permits copying to continue unabated, regardless of how many copies have been run since the PM count was reached. Pressing the ON key causes the copier to shut down after 1000, 2000, 3000, 4000, or 5000 copies have been run since the PM count was reached, and this shut down number is selected in the 25 mode, using DIPSW12-3, DIPSW12-4, and DIPSW12-5.8. Press the RETURN key on the LCD to enter the setting into memory.9. Power the copier OFF/ON to exit the 25 mode.In the service manual, the choices for DIPSW8, BIT2 should read as follows: 0=NO, 1=YES.

DESCRIPTIO

SOLUTION

54010SOLUTION

1USAGE

6 November 2002

7033

How to program platen default to a specific paper size (APS and AMS defeated). Selection when the ADF is lifted.

To program the machine to default to a specific paper size and cause APS and AMS to turn OFF when the RADF is lifted:1. Access the key operator mode (press and hold the help key while turning the machine ON).2. Press the down arrow key on the touch screen3. Select 13: Memory SW.4. Scroll to Platen APS using the arrow keys located on the right side of the display.5. Select EDIT to turn the feature OFF.6. Press the down arrow on the bottom of the screen.7. Scroll to Platen AMS using the arrow keys located on the right side of the display.8. Select EDIT to turn the feature OFF.9. Turn the machine OFF.10. Access the 25 mode (turn the machine while holding down the 2 and 5 keys).11. Press 1: Software SW.12. Scroll to, and set the software dipswitches as the follows: 7-2 to 0 (platen APS switching to 8.5x11) 7-3 to 1 (platen - small size originals) 7-4 to 0 (platen - small size originals) 10-4 to 1 (1:1 magnification selection when APS released)13. Next, set software dipswitches 8-4, 8-5 and 8-6 to select the tray with the paper size you desire. Use the matrix below to determine which values to input to select a specific tray: 8-4 to 0 8-5 to 0 8-6 to 0: No preference 8-4 to 0 8-5 to 1 8-6 to 0: Tray 1 8-4 to 1 8-5 to 1 8-6 to 0: Tray 2 8-4 to 0 8-5 to 0 8-6 to 1: Tray 3 8-4 to 1 8-5 to 0 8-6 to 1: Tray 414. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

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54120SOLUTION

20USAGE

How to change paper size description from A4 to 8.5x11 (universal trays).

Set the universal paper trays to detect inch size paper:1. Enter the key operator mode (hold the HELP key while turning the machine ON).2. Press the down arrow at the bottom of the screen.3. Select 11: Paper size.4. Select the upper (universal) tray.5. Use the arrow keys to select Inch then press OK.6. Select the lower (universal) tray.7. Use the arrow keys to select Inch then press OK.8. Power the unit OFF, then ON to exit the HELP mode.

DESCRIPTIO

SOLUTION

54144SOLUTION

1USAGE

How to program the display for full auto or manual screen feature.

To program the display for full auto or manual screen feature, perform the following:1. Access the 25 mode (turn the machine ON while holding down the 2 and 5 keys).2. Select 1: Software switch setting.3. Select software dipswitch #7-7 using the arrow keys.4. Set to OFF (0) for full auto screen.5. Set to ON (1) for manual screen.6. Press return to set the new data.7. Turn the copier OFF and ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

54150SOLUTION

2USAGE

How to adjust paper feed registration (lead to trail alignment).DESCRIPTIO 54159SOLUTION

7 November 2002

7033

To adjust paper feed registration, perform the following:1. Enter the 36 mode (turn the machine ON while holding down the 3 and 6 keys).2. Select 2: Timing adj.3. Select 2: Restart timing4. Use the NEXT and BACK keys to select (Engine All).5. Enter a value from -127 to +127 and press SET (1 step = 0.1mm).6. Press the COPY key7. Make a copy from each tray to check accuracy (use the trail edge of the copy to check the adjustment).8. Use the NEXT and BACK keys to select individual tray, RADF and ADU adjustments if necessary.9. Turn the machine OFF then ON to exit the 36 mode.

Note: The lead edge timing adjustment is used to adjust the lead edge void area only.

SOLUTION 0USAGE

How to upgrade the 7033 system and image FlashROMs using a computer and the DOS ISW utility..

DESCRIPTIO 54161SOLUTION

8 November 2002

7033

The 7033 main body does not have EPROMs installed on the main CB or image processing board. The machine is equipped with FlashROMs which must be updated via a computer or using the ISW tool. The information listed below outlines how to upgrade the FlashROMs using a computer (minimum requirements: Pentium 100Mhz, parallel (printer) cable, standard [parallel port settings]).

FlashROM FILES:The latest FlashROM files can be acquired via the Konica website (www.konicabt.com) under [Eproms For Low Volume Copiers] located in the Expert Web* area. Website file designations:Contents of 7033-37P.EXE (version 37.0 PC files):55PAI25.001 (image processing ROM)55QEC37.001 (system CB ROM)55QEC37.002 (system CB ROM)55QEC37.003 (system CB ROM)55QEC37.004 (system CB ROM)Refer to the [[7033-7040.PDF file| IMAGE V:\BITMAPS\CBC021.bmp SCROLL]] for level 37 enhancements on the Konica [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Consult the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.

PERIPHERALS:FS105, EPROM version 18.0 (p/n FS105A04-18.0); and DF311, EPROM version 16.0 (p/n DF311303-16.0) are available on the website in the EPROMS section (Eproms for Accessories). The file name for the FS105 is FS105-18.EXE, and the file name for the DF311 is DF311-16.EXE. The FS105 EPROM enhancement is: correction of stapling mis-alignment A4R size paper. The DF311 enhancement is: availability for odd-sized originals.

DOWNLOADING AND INSTALLING THE FlashROMS:Use the following procedure to download and install the FlashROM files on the hard drive of the computer (this is only for technicians still owning a copy of the DOS utility):Notes: a. If the DOS ISW utility is already installed, it is not necessary to reinstall it. b. The DOS utility is no longer available.1. Download the image processing file (1) and system files (4) to the DOSISW directory. Refer to the above list to determine which files to download.2. To complete the installation, the PC must be in DOS mode (not a DOS window) at the C:\prompt.Entering DOS mode from Windows* 3.x: a. Click on [File] from the menu bar. b. Select [Close Windows]. c. Click on OK. Entering DOS mode from Windows 9x: a. Click on the START button. b. From the menu, select [Shut Down]. c. Select [Restart the computer in MS-DOS mode?]. d. Click on the YES button.If the DOS prompt does not read C:\, type CD\, then press ENTER.To complete the process of updating the system and image processing FlashROMs, refer to FLASHING THE SYSTEM ROM.

INSTALLING THE FlashROM FILES FROM DISKUse the following procedure to install the FlashROM files from floppy disks:1. To install the FlashROM files, the PC must be in DOS mode (not a DOS window) at the C:\prompt. If the DOS prompt does not read C:\, type CD\, then press ENTER.2. Install the PCISW utility disk in the floppy drive.3. At the C:\ prompt, type: A:\, then press the ENTER key (the screen displays A:\).4. At the A:\ prompt, type: INSTALL C:\, then press the ENTER key (the PC ISW utility is installed). Follow the instructions on the screen.5. When the installation of the PCISW utility is completed, type: C:\, then press the ENTER key (the screen displays C:\KONICA\PCISW\DATA).6. Copy the system files to the hard drive (4 disks): a. Ensure that the directory on the PC reads: C:\KONICA\PCISW\DATA. If a different directory is displayed, type: CD C:\KONICA\PCISW\DATA and press the ENTER key. b. Type the command line (in lowercase) to install the system files on the PC: cp c m XXXX XX A:\ Notes: cp = copy c = system control board

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9 November 2002

7033

m = USA (destination) XXXX = model number XX = ROM version (i.e., 37) c. Press the ENTER key and follow the screen prompts.8. Copy the image files to the hard drive (1 disk): a. Ensure that the directory on the PC reads C:\KONICA\PCISW\DATA. If a different directory is displayed, type CD\, then type C:\KONICA\PCISW\DATA and press the ENTER key. b. Type the command line (in lowercase) to install the system files on the PC: cp i XXXX XX A:\ Note: i = image processing board c. Press the ENTER key and follow the screen prompts.To complete the process of updating the system and image processing FlashROMs in the machine, refer to FLASHING THE SYSTEM ROM.Note: Prior to flashing the image or system ROMs, Konica recommends printing the internal management list. The management list is a 9-page document containing jam and failure lists, adjustment settings, parts lists, and counters. To print the list: I. Access the 36 mode. II. Select 7. List print. III. Select 4. Management list and press the COPY key. IV. Save the print out for future reference.

FLASHING THE SYSTEM ROM:1. Power the copier OFF (both SW1 [left rear] and SW2 [operation panel]).2. Connect the parallel cable to the PC and the ISW connector on the copier (located inside the front door).3. Switch the main power ON (SW1).4. Enter the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).5. Select ISW (menu 11).6. Select System (ISW_1)7. Press the START button.8. Verify that the PC is running in DOS (not a DOS window) and the prompt on the PC reads C:\KONICA\PCISW\DATA (if the FlashROM files were loaded from disk) or C:\DOSISW (if the FlashROM files were downloaded). If a different prompt is displayed, type CD\, then type C:\KONICA\PCISW\DATA or C:\DOSISW and press the ENTER key.9. Type the flash command line (in lowercase) to load the system files to the copier: ld c m XXXX XX C:\ Notes: ld = load (from PC to copier) c = system control board m = USA (destination) XXXX = model number XXX = ROM version (i.e., 37) C:\ = from hard drive10. Press the ENTER key on the PC. The LCD screen on the copier goes OFF and the DATA LED on the operation panel flashes. Data transfer is complete when the LCD screen turns ON and displays the 25 mode menu, and the PC screen displays ISW COMPLETED.

FLASHING THE IMAGE ROM:1. Select ISW (menu 11).2. Select Image (ISW_2)3. Press START button.4. Verify that the PC is running in DOS (not a DOS window) and the prompt on the PC reads C:\KONICA\PCISW\DATA (if the FlashROM files were loaded from disk) or C:\DOSISW (if the FlashROM files were downloaded). If a different prompt is displayed, type CD\, then type C:\KONICA\PCISW\DATA or c:\DOSISW and press the ENTER key.5. Type the following command (in lowercase) to load the image file to the copier: ld i XXXX XX C:\ Note: i = system control board6. Press the Enter key on the PC. The Start key on the LCD screen is grayed out and the DATA LED on the operation panel flashes. Data transfer is complete when the Start key lights up on the LCD and the PC screen displays: Image control (ISW_2) completed along with a checksum value. Note: Do not disconnect the data cable until data transfer is complete. If the data cable is disconnected and FlashROM procedure fails, the op panel display will be blank and the ERROR LED remains ON. Power the machine OFF/ON. The machine powers up with the DATA light on to indicate it is waiting for the upload information to begin without accessing the 25 mode. The machine does not boot normally until it receives a complete upload. Repeat steps 8 - 10 under Flashing the System ROM.

10 November 2002

7033

[[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]].

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

Blank LCD.

PROBABLE CAUSES:The ERROR LED is ON after flash ROM procedure using a computer.1. The flash procedure was performed from a DOS window. When using a PC to upgrade the firmware, the procedure must be performed from DOS (not a DOS window within Windows 3.1*, Windows 95* or Windows 98*).Note: If the flash ROM procedure fails, the op panel display will be blank and the ERROR LED will remain ON. In this condition, the machine is ready to accept the flash ROM procedure without accessing the 25 mode. To flash the 7033 ROMs, use either the [[Windows 95*| FILE V:\text\CBC005.txt NEW NoWordWrap]] or the [[DOS| FILE V:\text\CBC006.txt NEW NoWordWrap]] flash procedures.[[Internal Link for Faxing/Printing Windows 95* Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC005.txt]][[Internal Link for Faxing/Printing DOS Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC006.txt]]

2. The process to flash the Image ROM was not completed. Data transfer is complete when the Start key on the LCD lights up, the Data LED goes out and the PC screen displays: Image control (ISW_2) completed along with a checksum value.

3. Corrupted or incomplete flash ROM files. After downloading all the files, compare each file size listed on the website to the file size listed in the C:\KONICA\PCISW directory. If the file sizes are different, a problem occurred during transmission. Download the necessary files again.[[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]].

4. Incompatible PC or parallel port settings. Minimum requirements:Pentium* 100Mhz, parallel (printer) cable, standard [parallel port settings]).

5. Blank display after pressing the mode key when setting up as a printer.Failed engine interface card (EIC).To verify the condition of the EIC, perform the following: a. Verify connectors from the EIC to DCPS2 and the EIC connection to the main CB. b. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the printer option menu. c. Replace the EIC (p/n U131-6600).

6. After installing an IP upgrade kit (PCUA 950417) to make it a printer, the copier does not power up and the display is blank. The problem occurs when the EIC card is plugged into the option box because one of the harnesses for the IP upgrade kit is not plugged in.Connect the extra connector to the inside, left corner of the optics area. There should not be any extra connectors.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

54223SOLUTION

8USAGE

How to end the current ECM session, and immediately display ENTER E.C.M. PASSWORD on the LCD.

At the end of the copy job, press and hold the P key, then press and hold the C key (CLEAR QTY), and release both.

DESCRIPTIO

SOLUTION

54269SOLUTION

7USAGE

How to set non-image erase area for randomly placed originals (oblique mode).DESCRIPTIO 54279SOLUTION

11 November 2002

7033

To program the non-image erase area for randomly placed originals (oblique mode) or standard sized originals (rectangle mode), perform the following:1. Access the 25 mode (turn the machine ON while holding down the 2 and 5 keys).2. Press 1: Software switch setting.3. Select software dipswitch 8-0 using the up/down arrows.4. Select ON (Oblique mode) or OFF (Rectangle mode).5. Press RETURN to end the setting.6. Turn the machine OFF then ON to exit the 25 mode.

SOLUTION 1USAGE

Light copies. Toner fill is insufficient.

PROBABLE CAUSES:1. When copying using the ADF in AES mode, lighter density may occur due to the process used to recognize the differences between light and dark on the original.To improve toner fill, install minimum of level 22.0 (system) and 20.0 (image processing) flash ROMs. These ROMs improve density by altering the light/dark recognition process when using the ADF in the AES mode.Note: The density shift setting can also be changed using the P mode to achieve the desired copy quality: a. With the machine in the idle mode, hold down P and press the 5 key. b. Press the start/print key. c. The density shift setting will be displayed. Change this value to achieve an acceptable density fill. A setting of 0 is darkest. d. Press stop/clear to return to the basic screen.To flash the 7033 ROMs, use the [[Windows* 95*| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.[[Internal Link for Faxing/Printing Windows 95 Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC004.txt]][[7033 EPROM History| FILE V:\text\EPROM\7033.txt NEW]]

2. The drum is not grounded.Remove the drum and clean the following: Drum Support Shaft Drum Coupling Shaft (p/n 55GA20180) Drum Shaft holder (p/n 55GA75010)

3. Poorly seated toner unit interface connector (CN79), which is located behind the right side cover and the toner base hinge.To check the operation of the toner motor (M11), perform the following: a. Power the copier OFF. b. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys). c. Using a voltmeter (200V DC range), check the voltage at each pin of the toner motor to ground. A reading of 24V DC should be observed on both the black and white wires. d. Enter output code 001 and press the START/PRINT key. A voltage reading of 12.7V DC should be measured on the white wire of the toner motor, while a voltage reading of 10.8V DC should be measured on the black wire of the toner motor. e. If the above voltages are not observed, power the copier OFF. Remove the right side panel (p/n 55GA12040) and disconnect CN79, which is located behind the toner base hinge (p/n 55GA32040). f. Ensure that all the pins on the male half of CN79 are straight and properly aligned. Then ensure that all the wires are properly inserted into the female half of CN79. g. Reconnect the toner unit interface connector CN79.

4. A failed writing unit.Replace the writing unit (p/n 55GA-6500).

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

54323SOLUTION

21USAGE

DF311, selection of A4R paper size when 8.5x11R is placed in the document feeder tray.DESCRIPTIO 54324SOLUTION

12 November 2002

7033

CAUSE: The destination switch is set to Japan or Europe.

SOLUTION: Set the destination switch to USA. 1. Access the 25 mode (turn the machine ON while holding down the 2 and 5 keys).2. Press 1: Software SW.3. Scroll to software dipswitch 5-0 using the arrow keys.4. Set 5-0 to 1.5. Scroll to 5-1.6. Set 5-1 to 0.7. Press [Return].8. Power the machine OFF then ON to exit the 25 mode.

SOLUTION 1USAGE

Black lines, marks, spots, stripes on copies.DESCRIPTIO 54337SOLUTION

13 November 2002

7033

PROBABLE CAUSES:1. Scratches at the front or rear of the drum surface caused by a dry (not covered with developer) developing unit sleeve. Damage may occur during installation, deinstallation, or shipping.When removing or installing the drum, ensure the drum shaft jig is used and care is taken not to touch the drum with the empty developing unit. Also, save the developing unit sleeve sheet and install it before moving or shipping a machine with a dry (empty) developing unit.Replace the drum (PCUA 950411) and return the failed drum using standard warranty procedures.

2. Line(s) on copies, lead-to-trail, when feeding originals from the RADF.Platen glass (1) is dirty or there is a buildup of paper dust on the platen guide plate.Raise the RADF and thoroughly clean platen glass (1) (p/n 55GA61390) located to the left of the original stopper plate. A clean soft cloth, dampened slightly with water, or an anti-static cleaner should be used.Remove the platen guide plate (p/n 120A45620) every service call or PM to clean and remove excessive dirt and paper dust.Note: Never use paint solvents, such as benzene or thinners, to clean any portion of the copier.

3. Black stripes front-to-rear on the first copy of a set. The first copy of a set has a black line or lines that run in the front to rear direction. The problem usually occurs on new installations.The cleaning blade is not working properly and leaves a line on the drum when the drum stops. Therefore, the problem is on the first copy of a series. The image may appear more than once on a page and get lighter on the second pass of the drum. The drum circumference is 188 mm or about 7.5 inches, and marks would repeat at this interval. The problem is caused by improper drum service during installation.Follow the procedures for preparing the drum for first use in the 7033/7040 Service Manual (7/98). The Installation section of the manual is section 9, and the pages addressing drum, cleaning blade, and developer are 9-4 through 9-7. Failure to follow these installation steps may result in the symptom listed and possible permanent damage to the drum (PCUA 950411) or cleaning blade (p/n 55GA56010).

4. Toner particles collect in the dead space on the developer path and spew onto copies due to vibration caused by removing/installing the drum carriage.After removing/installing the drum carriage, or when the copies have small fine spots, perform the following: a. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys). b. Select [3. Running mode]. c. Select [3. Running mode3] (no paper).Note: Select Very High Mode if firmware version is 34 or greater. To access the selection, press QUALITY on the touchscreen. d. Select 11x17 paper, normal density, place a blank 11x17 original on the platen glass, and make 100 copies. e. Power the copier OFF/ON to exit the 36 mode. f. Make 5 blank copies of 11x17 or 10 blank copies of 8.5x11.

5. Lines on the copies, front-to-rear, when using the ADF. The scan glass mylar is in the view of the scanned originals.Reposition the scan glass mylar. The mylar is attached to the stopper plate assembly (p/n 55GA-6310).

6. A piece of paper has lodged into the cleaning section of the drum carriage.Remove the paper from the cleaning section and clean out any excess toner built up on the cleaning blade, toner guide mylar and/or recycling auger.

7. Possible contaminated developer.Purge the developing unit and install fresh developer. Perform the L-Detect adjustment. To perform the L-detection adjustment, perform the following: a. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys). b. In the 36 mode menu screen, press [1. HV adjustment]. c. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated. d. Press [START], then confirm that [OK] is displayed under the RESULT heading. e. Press [RETURN] to access the 36 mode menu screen. f. Power the machine OFF/ON to exit the 36 mode.Note: If contaminated developer is suspected, send samples, the Management List, and the call ticket number to:Konica Business TechnologiesDept D709500 Day Hill Rd.

SOLUTION 0USAGE

14 November 2002

7033

Windsor CT 06095

8. The grid plate and charge wires have failed.Replace the grid plate (p/n 55GA25070) and the charge wires (p/n 55FA25011).

The Repeat, Auto Layout, or Non-image Area Erase functions are not operating correctly.

CAUSE: There is an excessive amount of light entering the optics area. When using these functions the document feeder must be in the correct position above the platen glass.

SOLUTION: Slowly close the document feeder until the green Xenon lamp is lit. Then raise the document feeder approximately one inch. This will allow the Repeat, Auto Layout, or Non-image Area Erase functions to operate correctly.

DESCRIPTIO

SOLUTION

54348SOLUTION

3USAGE

Unable to close exit section door after clearing jam.

CAUSE: The fixing exit plate assembly (with upper separation claws) was lowered to clear the paper jam and was not reinstalled.

SOLUTION: Raise the exit plate assembly until the magnet catch contacts the fixing unit frame. Close the exit section and reposition the finisher against the main body.

DESCRIPTIO

SOLUTION

54367SOLUTION

1USAGE

Memory specifications, 7033.DESCRIPTIO 54388SOLUTION

15 November 2002

7033

The machine is equipped from the factory with 16MB of SIMM memory on the main CB which is upgradable to 80MB. MU-103 memory modules (32MB, SIMM) can be ordered using PCUA 950781.Memory is mounted on the main CB which is located beneath the platen glass under the lens cover.

Note: Proper performance is guaranteed ONLY with Konica specified SIMM memory modules. Memory configuration and specifications are very complicated. As a result, purchase of memory from a vendor may result in the wrong SIMM, although the product is of a high quality. The following specifications are guidelines.

Konica 32MB SIMM modules (PCUA 950781) are available at 60 or 70ns, with non-parity. These modules have tin plated contacts. The original 16MB SIMM in the E-RDH is GOLD plated. EDO (Extended Data Output) can NOT be used.

Note: Some 60ns SIMMs are provided. 60ns memory can be used in combination with 70ns as long as a 70ns SIMM is installed in bank 0 (in the first slot). The E-RDH does not require parity memory.Note: After installation of any memory, the memory check procedure should be performed.Note: IP402 Memory is different; See IP402.

Volatile Memory Guarantee Statement

The Konica 7033 uses an E-RDH (Electronic Recirculating Document Handler). This E-RDH stores each job in memory prior to printing. The standard E-RDH configuration is 16MB of memory. The memory module used to achieve this is the 72-pin SIMM (Single Inline Memory Module) type. This memory is volatile i.e. all memory addresses on a module of this type are reset whenever power is removed.

Optional configurations for the E-RDH allow for memory to be increased above the standard 16MB configuration. This is done by adding other modules of the same type only, thus an optional memory configuration would also be volatile.

The process of powering the Konica 7033 off via the main power switch on the lower left corner of the exit side of the machine removes power from the E-RDH, thus any information previously stored will be impossible to retrieve when the main power switch is turned ON.

When memory is expanded, the following adjustment must be performed to verify the E-RDH functionality:1. Access the 47 mode, output code 198 and press start/print (memory check is started, it takes approx. 5 min). Do not press start/print again. 2. The output value according to the amount of expanded memory will be displayed following "OUT:" on the LCD:Expanded : Outputmemory value 0 MB 999416MB 999532MB 999648MB 999764MB OK

Notes:1. This check is used only to verify SIMM condition - not the E-RDH board except to determine its SIMM access function.2. A maximum of 4 SIMMs can be mounted3. If any 1 fails, Memory Error will display and each SIMM must be checked to determine which has failed.

[[Konica Specified SIMM Memory module| IMAGE v:\bitmaps\gjm007.bmp SCROLL]]

SOLUTION 8USAGE

In booklet mode, memory drops to 54% when run in normal quality.

CAUSE: This is normal operation, as the unit requires a certain amount of memory to be allocated when the copy job is started.

SOLUTION: If the machine is run in high quality mode, the memory drops to a very low level. Additional memory (MU-103, PCUA 950781) may be required if using complex originals in this mode.

DESCRIPTIO

SOLUTION

54392SOLUTION

1USAGE

16 November 2002

7033

ADJUSTMENT ERROR 0003 or ADJUSTMENT ERROR 0005 message while performing the PWM gamma (Patch) - Dmax adjustment (36 mode).

PROBABLE CAUSES:1. When replacing the drum, the drum coupling shaft is not properly inserted into the drum flange, preventing the drum from rotating.Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling shaft. To latch the drum coupling to the drum flange, perform the following: a. Release the lock lever. b. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange. c. Ensure that the drum coupling is fully inserted into the drum flange.CAUTION: Always use the drum support tool (p/n 55GA20250), included with the machine, to properly align the drum and prevent drum damage.Be certain that the drum coupling shaft is secured with the lock lever (latching bracket auxiliary part, p/n 55GA20282) and repeat the PWM gamma (Patch) - Dmax adjustment using the following procedure: a. Power the machine OFF. b. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys). c. Select [6: Image quality adj.]. d. Select [1: PWM gamma (Patch)]. e. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area. f. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD g. To end the adjustment, press [Return]. h. Power the copier OFF/ON to exit the 36 mode.Note: Complete drum removal and installation procedure is detailed on page 2-55 of the 7033/7040 Service Manual (July 1998).

2. Incorrect developer installed at PM.Thoroughly clean out the developing, cleaning and recycling units and install 7033/7040 developer (PCUA 950412) into the developing unit.

DESCRIPTIO

SOLUTION

54438SOLUTION

23USAGE

FS105, unable to offset stack in Mixed Original mode.

CAUSE: This is normal operation.

SOLUTION: The FS105 does not allow stacks of paper with different widths to be sorted or stapled. The 7033 will start to output copies prior to all of the originals being scanned through the DF311. When mixed original mode is selected, the machine does not detect that all of the originals are the same width, therefore the sort or staple functions cannot be performed.

DESCRIPTIO

SOLUTION

54447SOLUTION

8USAGE

The platen glass and/or scan glass are chipped or broken.

CAUSE: The protection pad either moves during shipment, or it is not installed.

SOLUTION: This has been corrected at the factory by securing the pad to the machine with tape. If the machine is to be moved after set up, retain the protection pad and tape it to the platen. Replace the scan glass (platen glass/1 including mylar dust proof sheets, p/n 55GA-6420 and/or the platen glass - platen glass/2, p/n 55GA61500).Note: Replacement parts can be ordered through the Parts Department under normal warranty return procedures.

DESCRIPTIO

SOLUTION

54450SOLUTION

1USAGE

How to enable the mixed original mode when using the finisher.

To enable the mixed original mode when using the finisher, perform the following:1. Press the Application key, then press Mixed Original on the touchscreen.2. Back out of the Application screen by pressing OK.3. Press the Output key and select the available output mode from the LCD.4. Back out of the Output screen by pressing OK.Note: Stapling features are not available when the Mixed Original mode is selected.

DESCRIPTIO

SOLUTION

54556SOLUTION

1USAGE

17 November 2002

7033

Part number for the User's Guide holder.

The holder for the User's Guide is listed as the Guide Plate (p/n 540012245) in the Model 3240/3340 Parts Catalog. This part is not currently listed in the Model 7033 Parts Catalog.

DESCRIPTIO

SOLUTION

54571SOLUTION

2USAGE

FS105, how to select a staple option for the finisher when the Mixed Original mode is selected.

The operation of the FS105 will not allow stacks of paper with different widths to be sorted or stapled. The 7033 will start to output copies prior to all of the originals being scanned through the DF311. When mixed original mode is selected, the machine does not know if all of the originals are the same width, therefore the sort or staple functions cannot be performed.

DESCRIPTIO

SOLUTION

54586SOLUTION

9USAGE

Lines on copies. Only in non-image area erase mode.

CAUSE: The digital process recognizing an external light source.

SOLUTION: Relocate the copier away from the fluorescent light that is most likely located above the copier.

DESCRIPTIO

SOLUTION

54608SOLUTION

1USAGE

DEVELOPING UNIT DISENGAGED message during copier operation.

CAUSE: The developer is overtoned.

SOLUTION: Replace the developer (PCUA 950412) and perform the L-detect adjustment.Note: Developer is replaced every 200,000 copies.

DESCRIPTIO

SOLUTION

55118SOLUTION

4USAGE

Will the scanner driver be ISIS* or TWAIN* compatible?

A scanner driver is not available as of this time.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

55453SOLUTION

1USAGE

Image is deleted when copying small originals from the platen glass in APS mode.

CAUSE: RADF is unable to detect odd-sized scanned originals.The RADF will process any odd-size original to the closest standard size.

SOLUTION: These copies can be made from the platen glass provided the following is set correctly:Set non image erase to ERASE OUTSIDE ORIGINAL ONLY IN APS / AMS.Perform the following steps to make the adjustment:1. Access the Key Operator Mode (power machine ON while pressing the HELP button).2. Press the down arrow to scroll to next screen.3. Select 13. MEMORY SWITCH.4. Press the down arrow on right side of display and scroll to NON IMAGE ERASE.5. Press the EDIT button until display reads ERASE OUTSIDE OF ORIGINAL ONLY IN APS / AMS.6. Press RETURN to select this feature.7. Power machine OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

55505SOLUTION

14USAGE

How to print the management list.DESCRIPTIO 55821SOLUTION

18 November 2002

7033

The management list is a 9-page document containing jam and failure lists; adjustment settings; parts lists and counters. To print the list:1. Access the 36 mode (power the machine ON by operation panel switch while holding down the 3 and 6 keys). 2. Select [7: List Print].3. Select [4: Management List].4. Press the copy button on the touchscreen. 5. Select the paper size.6. Press Start. 7. Press Stop after the first page is printed. 8. Power OFF/ON with the operation panel power switch to exit the 36 mode.Note: Save the print out for future reference.

SOLUTION 0USAGE

DF311, blur or jitter on copies in the front-to-rear direction, 42mm from the trail edge, when feeding from the RADF.

PROBABLE CAUSES:1. Incorrect RADF position or height adjustment.To adjust the document feeder height, perform the following: Note: Disconnect RADF connector and turn off both power switches on the main body. a. Loosen two set screws on the stopper bracket on the main body and the set screw on the DF311 stopper plate. b. Remove the read cover. c. Place two RADF adjustment jigs stopper plate mounting hole. d. Lower RADF so the guide hole matches the adjustment jigs. e. Slowly lift the RADF and then tighten stopper bracket set screws. f. Perform steps 3 though 5 until stopper contacts the scanning glass. Note: The RADF position and height adjustments are outlined in the [[DF311 service manual pages 6 and 7.| RUN C:\Acrobat3\Reader\AcroRd32.exe V:\PDFFILES\df311sm.PDF]]Note to NSSG Web Support users: This hyperlink is provided for internal use only.To download the service manual from Konica's home page (www.konicabt.com), click on [Secure] > enter User Name and Password > scroll down to the Technical Information section and click on [Technical Manuals] > scroll down to the Service Manuals section and click on [Model DF-311]. Save the program to disk.

2. Paper lurches forward when leaving the roller assembly (p/n 120A45180). This is caused by excessive pressure on the roller plate spring(s) (p/n 120A-4520). Adjust each roller plate spring to 90g ñ 10g.

DESCRIPTIO

SOLUTION

56188SOLUTION

0USAGE

Machine powers OFF and the display indicates INPUT TIME.

CAUSE: The Weekly Timer is enabled and the ON/OFF times are not entered.

SOLUTION: Enter the ON/OFF times.

DESCRIPTIO

SOLUTION

56364SOLUTION

2USAGE

How to reset ECM at the end of a copy job.

At the end of the copy job, press and hold the P key, then press and hold the C key (CLEAR QTY.), and release both.

DESCRIPTIO

SOLUTION

56429SOLUTION

5USAGE

Part number for the touchscreen display.

The part numbers for the touch screen display are:p/n 55FA87530 for the touch key boardp/n 55FA87520 for the indication board

DESCRIPTIO

SOLUTION

56448SOLUTION

0USAGE

Unable to access the 25/36/47 modes. ENTER PASSWORD message..DESCRIPTIO 56835SOLUTION

19 November 2002

7033

CAUSE: Diagnostic mode security is enabled. This feature was designed to limit access to machine diagnostic modes by end users.

SOLUTION: To access diagnostic modes with security enabled, enter the default password: 9272 and press start/print.To disable this security feature, enter the default password and perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Press 1: Software SW.3. Select software dipswitch 7-5 using the arrow keys.4. Set the switch to OFF (0).5. Press Return to end the setting.6. Power the machine OFF/ON to exit the 25 mode.

Note: In the 7033/7040 service manual software switch listing, the password for [password request for 25/36/47 mode] is shown (Password: 9272). This password is the same on all Konica copiers and printers with diagnostic mode security.

SOLUTION 4USAGE

How to upgrade the FlashROMs using the ISW tool.

To program flash ROMs using the ISW tool (p/n 124TTL001), perform the following:1. Remove the cover of the ISW tool.2. Install the [[ISW EPROMs|IMAGE V:\bitmaps\ISW_tool.bmp]]. Ensure that pin 1 of the ROM and pin 1 of the socket are aligned.3. Turn the copier OFF (both SW1 [left rear] and SW2 [operation panel]).4. Connect the parallel cable to the ISW tool and to the ISW connector on the copier (located inside the front door).5. Use the power cable to connect the power connector of the ISW tool and the 5V DC power source (ISW power connector -- located on the back of the copier) of the copier.6. Turn the main power ON (SW1); the segments of the [[display lamp (LED1)|IMAGE V:\bitmaps\djc173.bmp SCROLL]] on the ISW tool will be lit in order according to the mounted ROM. 1 Program normal operation 2 System control board rewrite ROM (the first half) 3 System control board rewrite ROM (the second half) 4 System control board rewrite ROM (all mounted) 5 Image control board rewrite ROM 6 Option board rewrite ROM 7 n/a

FLASHING THE SYSTEM ROM1. Access the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).2. Select ISW (menu 11).3. Select System (ISW_1)4. Press the START button.5. Press the MODE switch on the ISW tool. A ''1'' will light on the ISW tool display (LED1) lamp.6. Press the START/STOP switch on the ISW tool to start writing. '' [ '' and '' ] '' will alternately light in the ISW tool display. The copier screen will go out and the data lamp (green) will blink.7. When the writing process is complete, a ''1'' will blink on the ISW tool display (LED1) lamp.Press the START/STOP switch on the ISW tool. Data transfer is complete when the LCD screen turns ON and displays the 25 mode menu.

FLASHING THE IMAGE ROM1. Access the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).2. Select ISW (menu 11).3. Select System (ISW_2)4. Press the START button.5. Press the MODE switch on the ISW tool. A ''2'' will light on the ISW tool display (LED1) lamp.6. Press the START/STOP switch on the ISW tool to start writing. '' [ '' and '' ] '' will alternately light in the ISW tool display. The copier screen will remain ON and the data lamp (green) will blink.7. When the writing process is complete, a ''2'' will blink on the ISW tool display (LED1) lamp .8. Press the START/STOP switch on the ISW tool. Data transfer is complete when the LCD screen displays Image Control (ISW_2) Completed along with a checksum value.9. Press the RETURN button twice to return to the 25 mode menu screen. Verify that the correct ROM version has been flashed by selecting ROM Version (menu 9).

DESCRIPTIO

SOLUTION

56921SOLUTION

1USAGE

20 November 2002

7033

DF311, selection of 5.5x8.5 paper size when an 8.5x11 original is placed in the document feeder.

CAUSE: RADF original size detection is not adjusted properly.

SOLUTION: To adjust the RADF original size, perform the following:1. Enter the 47 mode, power the machine ON while holding down the 4 and 7 keys.2. Enter [6] and [9].3. Place a 5.5x8.5R original on the RADF.4. Press the [Start] button.5. Press the [Stop/Clear] button.6. Press the [P] button.7. Press [1].8. Place an 11x17 original on the RADF.9. Press the [Start] button.10. Press the [Stop/Clear] button.11. Power the machine OFF and ON using the Sub Power switch on the left side of the machine.Note: This adjustment is incorrect in early service manuals.

DESCRIPTIO

SOLUTION

57116SOLUTION

16USAGE

EPROM history, 7033.

The [[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]] contains information regarding the latest revision levels and lists enhancements.Note: DF311 EPROM must be a version 15.0 or higher prior to flashing the latest level into the main body. This EPROM can be downloaded from the Konica web site (EPROMS FOR ACCESSORIES) file name is DF311-15.EXE or ordered from the parts department (p/n DF311303-15.0).Note: This EPROM cannot be flashed into the DF311 like the main body, it must be removed from the DF311 and rewritten or replaced with the latest version.

DESCRIPTIO

SOLUTION

57470SOLUTION

10USAGE

DF311, not recognized by the main body.

CAUSE: CP1, the 5V DC fuse on the DF311 is open or the external connector is disconnected. If the external RADF connector is connected while the main power is on, CP1 may open resulting in the loss of 5V DC to the RADF CB.

SOLUTION: Check CP1 on the DF311 CB for 5V DC. Measure each leg to frame ground, replace the RADF CB (p/n 120A-9010) as necessary. CP1 is not available as replacable part.

DESCRIPTIO

SOLUTION

57637SOLUTION

9USAGE

The hardware total counter does not increment.

CAUSE: Incorrect software dipswitch settings.

SOLUTION: Set 25 mode, software dipswitch 15-0 to 0, to enable the hardware total counter.

DESCRIPTIO

SOLUTION

57847SOLUTION

5USAGE

How to overlay the front side and back side of a small size original onto one side of a copy.

The 7033 (PCUA 950410) is not capable of performing the overlay function. However, the 7060 (PCUA 950778) and 7065 (PCUA 950650) have the overlay feature.

DESCRIPTIO

SOLUTION

58089SOLUTION

2USAGE

Blank copies/prints.DESCRIPTIO 58214SOLUTION

21 November 2002

7033

PROBABLE CAUSES:1. The 47 mode, output code 120 adjustment was not performed following installation of the IP402.To enable the machine as a copier/printer, perform the following: a. Access the 47 mode, (power ON the machine while pressing the 4 and 7 keys). b. Enter 120 using the key pad and press the start/print key c. After several seconds, FIN displays on the screen. d. After FIN is displayed, power down the printer and then bring it back up normally; do the same with the controller. The printer is now ready to be adjusted. e. Press MODE, then menu. Generate a test page to verify controller-to-printer connectivity.

Perform the 7033 Printer Gamma correction for 600dpi printing:Adjusting printer gamma for 600dpi printing (instructions with illustrations can be found in the IP402 Service Manual, pages 2-3 to 2-4).CAUTION: Be sure that the right side cover and the rear cover of the main body are closed while performing this adjustment. For the output tests, use high quality 11x17 white paper. a. Plug in the power cord and power ON the main power switch (rear left side of the main body). b. Power ON the machine while pressing numeric keys 3 and 6 simultaneously. c. Select [6. Image quality adj] from the 36 mode menu. d. Select [1. PWM gamma (Patch)] in the image quality adjustment menu. e. Check that [PWM gamma (Patch) -Dmax] appears in the message area. f. Select the 600dpi key. g. Select the START key and check that the [OK] appears in the RESULT box of the screen. h. Select the NEXT key to display [PWM gamma (Patch) - SGU] in the message area. i. Select the No. 50 key. j. Select the COPY key to display the basic screen. k. Select 11x17 paper and press the START PRINT button to output the test pattern. l. Press the C button while pressing the P button to return to the PWM gamma correction menu screen. m. Repeat steps 9 through 12, selecting the No. 51 key in step 9. n. Select the NEXT key to display [PWM gamma (Patch) - Gamma Correction] in the message area. o. Place the No. 50 test pattern on the platen glass with the lightest patch closest to the scale plate; then close the platen cover. p. Press the No. 50 key. q. Press the START key to scan the test pattern. [Completed] will be displayed when the test is done. r. Replace the No. 50 pattern with the No. 51, then close the platen cover. s. Repeat steps 16 and 17, selecting the No. 51 key in step 16. t. Ensure that [Completed] is displayed in the message area. u. Press the NEXT key to display the [PWM gamma (Patch) - Gamma curve] in the message area. v. Press the START key and ensure that [Completed] is displayed in the message area. w. Power the machine OFF/ON.[[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]].

2. The T/S corona unit is contaminated with paper dust.To clear the paper dust from the T/S corona unit, perform the following (customer instructions): a. Power the copier ON. b. Open the front door. c. Swing handle #1 (located in the middle of the machine and colored green) to the left and then back to the right. This procedure will provide a slight jarring effect to the T/S corona unit, which will knock any paper dust contamination from the corona wires. d. After repeating step 3 four times, close the front door and make a test copy.

3. Inconsistent front door switch (MS1) actuation causes intermittent blank copies.Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may marginally be pushing the plunger of MS1. Replace the actuator with the modified style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to [[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.

4. After replacing a drum, the drum coupling shaft is not properly inserted into the drum flange.To latch the drum coupling to the drum flange, perform the following: a. Release the lock lever. b. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange. c. Ensure that the drum coupling is fully inserted into the drum flange.CAUTION: Always use the drum support tool (p/n 55GA20250), included with the machine, to properly align the drum and prevent drum damage.

SOLUTION 15USAGE

22 November 2002

7033

DF311, jam position 13.

PROBABLE CAUSES:1. After replacing the RADF CB, jam position 13 may occur because the sensitivity adjustment for the paper detect sensor does not function. In some instances, the sensor will mistakenly detect an original, resulting in a jam position 13.Future versions of firmware (version 12 and higher) will correct this problem by adding a sensitivity adjustment to the 47 mode. As a temporary measure, new DF311 control boards (p/n 120A-K010; old p/n 120A-9010) will be shipped with an EPROM allowing the sensitivity of the paper detect sensor to be adjusted. After replacing the control board , the sensitivity of the paper detect sensor must adjusted. Note that the replacement procedure differs depending on the system and image control ROM versions in the copier main body. If the system and image control firmware is version 11 and under: a. Power OFF the main switch and the sub switch. b. Remove the control EPROM from the RADF control board and install the sensitivity adjustment EPROM included with the new control board (EPROM label: 120AK0001 ). c. Power ON the main switch and the sub switch. Wait for at least 5 seconds; then, power OFF the main switch and the sub switch. d. Remove the sensitivity adjustment EPROM and reinstall the control EPROM. e. Adjust the DF311 original size detection sensors. I. Power ON the main switch. While pressing the 4 and 7 keys, power the sub switch ON. II. Enter address 69 and ensure that 069-00 is displayed on the LCD. III. Place a 5.5x8.5R original in the DF311 and align the side guides with the original. IV. Press the START button; then, press the STOP/CLEAR button. V. Press P; then, 1. VI. Ensure that 069-01 is displayed on the LCD. VII. Place an 11x17 original in the DF311 and align the side guides with the original. VIII. Press the START button; then, press the STOP/CLEAR button. IX. Power OFF the main switch and the sub switch. f. Power ON the main switch and the sub switch, and check the operation of the DF311.

If the system and image control firmware is version 12 and over: a. Power OFF the main switch and the sub switch. b. Power the main switch ON. While pressing the 4 and 7 keys, power the sub switch ON. c. Press 6 , 9, P , 2. Ensure that 069-02 is displayed on the LCD screen. d. Press the START button; then, press the STOP/CLEAR button. e. Power OFF the main switch and the sub switch. f. Adjust the DF311 original size detection sensors. I. Power ON the main switch. While pressing the 4 and 7 keys, power the sub switch ON. II. Enter address 69 and ensure that 069-00 is displayed on the LCD. III. Place a 5.5x8.5R original in the DF311 and align the side guides with the original. IV. Press the START button; then, press the STOP/CLEAR button. V. Press P; then, 1. VI. Ensure that 069-01 is displayed on the LCD. VII. Place an 11x17 original in the DF311 and align the side guides with the original. VIII. Press the START button; then, press the STOP/CLEAR button. IX. Power OFF the main switch and the sub switch. g. Power ON the main switch and the sub switch and check the operation of the DF311.

2. The reversal detect sensor (PS309) is blocked by paper.To check the reversal detect sensor, perform the following: a. Power the copier OFF. b. Enter the 25 mode, (power the copier ON, while pressing the 2 and 5 keys). c. Touch [1 SOFTWARE SW] on the LCD. d. Touch the up arrow, located furthest to the left 9 times until 10 is displayed at the top left of the LCD. e. Touch the up arrow, located furthest to the right 7 times until 07 is displayed to the right of 10 at the top of the LCD. f. Touch [ON]. This will enable the displaying of jam codes. g. Power the copier OFF/ON to exit the 25 mode. Observe the displayed jam code and use the following matrix to isolate the actuated sensor: J-65-1 = registration sensor (PS306) J-65-2 = original feed detect sensor (PS308) J-65-4 = original reversal sensor (PS309) J-65-8 = Original exit sensor (PS307)

DESCRIPTIO

SOLUTION

58221SOLUTION

12USAGE

23 November 2002

7033

h. If the jam location indicated is J-65-4, remove the original reversal sensor (PS309) and clear the path of any paper. If any other jam location is indicated, remove the appropriate sensor and clear the path of any paper.

DF311, APS does not operate correctly.

CAUSE: Initial data in memory is corrupted.

SOLUTION: To initialize data to factory settings, perform the following steps:1. Power SW2 (sub power switch) OFF.2. Hold down the 4 and 7 keys and power ON SW2.3. Enter 0, 9, 3, and the start/print key.4. Power SW2 OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

58298SOLUTION

2USAGE

FS105, J72-13 when sorting into finisher Tray 3.

CAUSE: The PS802 (conveyance drum entrance detect) actuator is binding.

SOLUTION: Loosen the actuator screw then re-tighten, ensuring that it moves freely.

DESCRIPTIO

SOLUTION

58319SOLUTION

1USAGE

Unable to copy odd-size originals off the platen glass.

CAUSE: Selection of small size originals in the 25 mode is not set to 1 and platen APS is enabled.

SOLUTION: To enable the machine to copy odd-size originals off the platen glass, perform the following:1. Power the copier OFF.2. Access the key operator mode (press and hold the help key while powering the copier ON).3. Press the down arrow key on the touchscreen.4. Select 13: Memory SW.5. Scroll to Platen APS using the arrow keys located on the right side of display.6. Select EDIT to turn the feature OFF.7. Power the machine OFF.8. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).9. Press 1: Software SW.10. Scroll to, and set the software dipswitches as follows: 7-3 to 1 (platen - small size originals) 7-4 to 0 (platen - small size originals)

DESCRIPTIO

SOLUTION

59049SOLUTION

0USAGE

How to copy onto postcards.

To copy onto postcards, perform the following:1. Press the application button.2. Select Thin/Thick paper.3. Select Thick paper.4. Press OK.5. Insert the postcard stock into the bypass tray.Note the following limitations: a. Minimum size 5.5 x 8.5 b. The 5.5 edge must be fed in first. c. Maximum paper weight is 60lb postcard stock which is equivalent to 35lb bond stock.

DESCRIPTIO

SOLUTION

59310SOLUTION

1USAGE

IP/network card matrix. KN101, KN201, KN301 compatibilty with various IP controllers.

[[IP/network card matrix| IMAGE V:\bitmaps\knmatrix.bmp SCROLL]].

DESCRIPTIO

SOLUTION

59450SOLUTION

0USAGE

24 November 2002

7033

DF311, the double feed prevention pad dislodges when a jammed original is removed.

CAUSE: Improper jam removal method.

SOLUTION: Instruct the operator concerning proper jam removal when paper jams in the RADF feed area. Jam removal method is as follows:Open the RADF cover and release the green lever located inside of the front side plate. This action releases the tension of the feed roller to double feed pad, and allows the paper jam to be removed without dislodging the double feed prevention pad.If operator instruction does not suffice, a modified lower guide plate is available that helps to keep the double feed pad from becoming dislodged. To modify the DF311, install the following parts:Modified lower guide (p/n 120A10111). Mylar (p/n 120A45330) (3 needed)Pad (p/n 120A45360)Sponge (p/n 120A45340)Mylar (p/n 120A45790)Sponge sheet (p/n 120A45350)Notes:1. Instead of installing the above listed parts separately, install the complete guide plate assembly (p/n 120A-1122).2. Document feeders starting with s/n 120B13184 have been modified.3. The double feed prevention pad must be repositioned by a trained technician when the problem occurs.

DESCRIPTIO

SOLUTION

59735SOLUTION

19USAGE

F46-8 during warm-up.

CAUSE: The write unit index sensor is out of adjustment or has failed.

SOLUTION: There is no field adjustment or part number for this sensor. Replace the write unit. If the 7033 serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive board (p/n 55HA-9250).Notes:1. If ONLY a write unit cover needs replacing, order the current style (p/n 55GA65021) for machines above serial number 55QE06364.2. If the 7033 serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive board (p/n 55GA-9250). If ONLY a write unit cover needs replacing, order the original style (p/n 55GA65020).

DESCRIPTIO

SOLUTION

59814SOLUTION

26USAGE

No power.

PROBABLE CAUSES:1. Both power switches (SW1, SW2) are OFF.Verify that both power switches are ON. The sub power switch (SW2) is located to the left side of the operation panel. The main power switch (SW1) is located on the left side, above the finisher section.

2. A failed DCPS.Before replacing the DCPS1 (p/n 55GA84510), check all of the loads supplied by it for a short to ground. If there is a shorted load, the DCPS1 may reset after the short is removed and not require replacement.

DESCRIPTIO

SOLUTION

60009SOLUTION

13USAGE

How to install the HP JetDirect* print server with an IP402.

Perform the following steps:1. Set the TCP/IP* address on the HP JetDirect*.2. Set the port name as [raw1] in lower case characters.3. Set the parallel port configured as Centronics*.Note: The default setting is Bitronics*.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

60562SOLUTION

1USAGE

25 November 2002

7033

INITIALIZE indicated after pressing the mode button when the printer and controller are in the ready state.

PROBABLE CAUSES:1. Failed meter memory board assembly (printer).Replace the meter memory board (p/n 55GA-9110).

2. The printer EIC (Engine Interface Card) has failed.Verify connectors from the EIC to DCPS2, and the EIC connection to the main CB. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the printer option menu. Replace the EIC (p/n U131-6600).

DESCRIPTIO

SOLUTION

60576SOLUTION

1USAGE

DF311, unable to install the document feeder guide.

CAUSE: The new style guide (p/n 120A45551) cannot be installed without upgrading additional parts. With the old style parts, the shaft holder on guide plate (A) may crack, when removing or installing guide plate (B).

SOLUTION: Install the following parts as a set if the RADF serial number is below 120B01675.1. Guide (p/n 120A45551)2. Guide plate (A) (p/n 120A45513)3. Guide plate (B) (p/n 120A45541)4. Guide holder (C) (p/n 120A45980) Reference: Parts Information Bulletin 93.

DESCRIPTIO

SOLUTION

60612SOLUTION

3USAGE

F52-5 after installing the video interface kit.

CAUSE: The fan for the video interface kit is disconnected.

SOLUTION: Locate and connect the 2-wire connector in the upper right corner (viewed from the rear of the machine). It may be behind the DC power board or inside the optics cavity.

DESCRIPTIO

SOLUTION

60700SOLUTION

3USAGE

DF311, when feeding an odd-size original with 90% reduction and 8.5x11R copy paper selected, approximately 1-inch of the image is deleted at the trail edge.

CAUSE: The RADF APS is unable to correctly detect odd-size scanned originals. The document feeder processes odd-size originals to the closest standard size. A flash ROM upgrade is required.

SOLUTION: Upgrade flash ROMs to minimum level 34 (system), level 24 (image), DF311 EPROM, level 15 (p/n DF311303-15.0) and FS105 EPROM, level 18 (p/n FS105A04.18.0). The latest firmware provides the RADF ability to detect odd-sized originals.Note: This function is enabled/disabled (ON/OFF) by a Key Operator Mode memory switch setting for RADF odd-sized original (last memory switch screen, last item).

DESCRIPTIO

SOLUTION

61233SOLUTION

20USAGE

Auto rotation does not function with the mixed original mode selected, using 8.5x11R and 8.5x14 originals.

CAUSE: This is a machine limitation. Auto rotation is not available with APS in Mixed Original Mode.

SOLUTION: Auto rotation is available with AMS. Refer to page 8-20 and 8-21 in the 7033/7040 Users Reference Guide.The auto rotation display remains highlighted when the mixed original mode is selected, appearing that auto rotation will occur during the copy job. The paper sizes loaded in the copier are 8.5x11 and 8.5x14. The DF311 APS detects the original size as 8.5x14, the fed originals are scanned into memory, and a message, LOAD 8.5x11R PAPER, is indicated.

DESCRIPTIO

SOLUTION

61440SOLUTION

4USAGE

How to program the Mixed Original mode as a default at power up.DESCRIPTIO 61768SOLUTION

26 November 2002

7033

To program the machine to default to the Mixed Original mode at power up, perform the following:1. Press the Mixed Original mode key.2. Press the Job Memory key.3. Store the job as #15.4. Enter the Key Operator Mode (power the machine ON while holding the HELP key)5. Press the down arrow and select [13: Memory SW].6. Scroll down until Job Memory Recall is highlighted. Press EDIT (to change the setting to ON), then press RETURN.7. Power the unit OFF/ON to exit the Key Operator Mode.Job memory #15 is recalled automatically when the machine is powered ON, or when an auto reset occurs.Note: Mixed Original mode must be deselected when copying from the platen glass. When the Mixed Original mode is defaulted ON in job memory, the machine remains in that mode, even when platen copying (with the ADF open).

SOLUTION 4USAGE

How to set the Weekly Timer date and time.

To set the Weekly Timer time and date, perform the following:1. Access the Key Operator Mode (power the copier ON while pressing the Help key).2. From the System/Copier Setting menu screen, press [1. System Initial].3. From the Initial Setting menu screen, press [1. Time].4. From the System Initial:Time screen, use the arrows to cursor to the digits of the time or date to be changed.5. Use the numeric keypad to change the digits and press OK.6. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

61808SOLUTION

6USAGE

FS105, staples are not advancing, resulting in no stapled copies.

CAUSE: The drive gear on the end of the staple conveyance roller (internal parts for the stapler are not available) is broken. After being in stock for long time, the sheet of staples attach or 'stick' to the staple feed roller. This places excessive load torque on the drive during initial rotation, causing the ratchet gear to break.

SOLUTION: Replace the stapler unit (p/n 120H50400). As a preventative measure at setup, or after long storage time, remove the staple cartridge for approximately 10 seconds, then reinstall.. This allows the staple sheet to separate from the staple feed roller. A permanent fix would be an improved ratchet gear for production equipment.

For internal use only: [[stapler unit failures | RUN C:\Acrobat3\Reader\AcroRd32.exe V:\PDFFILES\stapler.pdf]]

DESCRIPTIO

SOLUTION

62058SOLUTION

6USAGE

How to program platen APS for small size originals.DESCRIPTIO 62155SOLUTION

27 November 2002

7033

FlashROM version 37 is the minimum level to allow small sized original (business card size) detection to default to 5.5x8.5 or 8.5x11 size paper based on software dipswitch 7-3 and 7-4 setting (see below). All ROMs must meet minimum levels listed below.

FLASH ROM FILES:The latest flash ROM files can be acquired via the Konica website (www.konicabt.com) under [EPROMs For Low Volume Copiers] located in the NSSG Web Support area. Website file designations:ISWBAT2A.EXE (PC ISW utility file)Contents of 7040-37P.EXE (version 37.0 PC files):55GAI25.001 (image processing ROM)55HEC37.001 (system CB ROM)55HEC37.002 (system CB ROM)55HEC37.003 (system CB ROM)55HEC37.004 (system CB ROM)Refer to the [[7033-7040.PDF file| IMAGE V:\BITMAPS\CBC021.bmp SCROLL]] for level 37 enhancements on the Konica [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Consult the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information. PERIPHERALS:FS105, EPROM version 18.0 (p/n FS105A04-18.0); and DF311, EPROM version 16.0 (p/n DF311303-16.0) are available on the website in the EPROMS section (Eproms for Accessories). The file name for the FS105 is FS105-18.EXE, and the file name for the DF311 is DF311-16.EXE. The FS105 EPROM enhancement is: correction of stapling mis-alignment A4R size paper. The DF311 enhancement is: availability for odd-sized originals.

To program platen APS, perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Press [1: Software SW].3. Scroll to, and set software dipswitch 21-3 to a 1.4. Scroll to, and set software dipswitch 7-3 and 7-4 as the follows: a. Set DIPSW No. 7-3 and 7-4 to a 0 for 5.5x8.5R default. b. Set DIPSW No. 7-3 to a 1 and 7-4 to a 0 for 8.5x11default.4. Power the copier OFF/ON to exit the 25 mode.Note: Platen APS will detect 5.5x8.5 and 5.5x8.5R originals. The default to 8.5x11 only applies to small originals the approximate size of a business card. To have platen APS select 8.5x11 with either 5.5x8.5 or 5.5x8.5R, position original approximately 30 mm away from the scale plate.

SOLUTION 0USAGE

FS105, F70-0.

PROBABLE CAUSES:1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of Tray 2 and Tray 3 exit rollers. Check for damaged or pinched wires from CN707 to Tray 2 motor (M810) and Tray 3 motor (M811) . Replace the finisher CB (p/n 120H-9010).

2. Firmware update required. When copying 8.5x11 or smaller size originals in the mixed original mode, the code occurs. Install minimum level 13.0 EPROM [[FS105 EPROM history hyperlink| FILE V:\TEXT\EPROM\Fs105.TXT NEW]] in the IC4 position on the finisher CB.

DESCRIPTIO

SOLUTION

63117SOLUTION

2USAGE

FS105, F77-10 when sorting.

CAUSE: PS803 (tray 1 paper exit detect) actuator is binding or the photosensor has failed.

SOLUTION: Repair sensor actuation. If problem remains, check PS803 by performing the following:1. Access the 47 multimode (power the machine OFF then, while holding down the 4 and 7 keys, power the machine ON), input code 70, press P-02-P.2. Actuate the sensor. The indication on the I/O CHECK MODE [IN:] toggles between OFF and ON.5. Power the machine OFF/ON to exit the 47 mode.6. Replace PS803 (p/n 12QV85510) if it does not change state.

DESCRIPTIO

SOLUTION

63335SOLUTION

1USAGE

28 November 2002

7033

After 100 copies, REMOVE COPIES FROM EXIT TRAY THEN PRESS START message is displayed on the operation panel. No finisher is attached to the copier,

CAUSE: The finisher Tray 1 full-stack detection and auto tray switching is enabled, limiting the tray to 100 copies.

SOLUTION: To disable the finisher Tray 1 full-stack detection and auto tray switching function, perform the following:1. Power the copier OFF.2. Access the 25 mode, (power the copier ON, while holding the 2 and 5 keys). 3. Touch [1 SOFTWARE SW] on the LCD.4. Use the arrows on the LCD to select dipswitch 15-6.5. Touch the OFF key on the LCD to change the data to 0.6. Power the copier OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

63421SOLUTION

1USAGE

How to upgrade the 7033 system and image FlashROMs using a computer and the Windows* 9x ISW Trns utility.

DESCRIPTIO 63756SOLUTION

29 November 2002

7033

The 7033 main body does not have EPROMs installed on the main CB or image processing board. The machine is equipped with FlashROMs which are updated via a computer or using the ISW tool.

MINIMUM REQUIREMENTS:Windows 95 (version B recommended), Internet Explorer* 3.x or higher, or Windows 98 (Internet Explorer 4.0 included), Pentium* 100Mhz, parallel printer cable, standard parallel port settings (other than ECP and EPP modes). Note: Verify the parallel port setting and make changes utilizing the CMOS Setup Utility(refer to your motherboard manual for instructions). Parallel port verification (but not changes) is made by right-clicking on My Computer > click on Properties > click on Device Manager tab > click on the [+] symbol to open Ports > double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].

FlashROM FILES:The latest FlashROM files can be acquired via the Konica website (www.konicabt.com) under [Eproms For Low Volume Copiers] located in the Expert Web* area or downloaded from the [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]], select the [7033 isw] document. Website file designations:ISWTRNS311E.EXE (PC ISW utility file)Contents of 7033-37P.EXE (version 37.0 PC files):55PAI25.001 (image processing ROM)55QEC37.001 (system CB ROM)55QEC37.002 (system CB ROM)55QEC37.003 (system CB ROM)55QEC37.004 (system CB ROM)Refer to the [[7033-7040.PDF file| IMAGE V:\BITMAPS\CBC021.bmp SCROLL]] for level 37 enhancements on the Konica FTP site. Consult the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.

PERIPHERALS:FS105, EPROM version 18.0 (p/n FS105A04-18.0); and DF311, EPROM version 16.0 (p/n DF311303-16.0) are available on the website in the EPROMS section (Eproms for Accessories). The file name for the FS105 is FS105-18.EXE, and the file name for the DF311 is DF311-16.EXE. The FS105 EPROM enhancement is: correction of stapling mis-alignment A4R size paper. The DF311 enhancement is: availability for odd-sized originals.

DOWNLOADING AND INSTALLING THE UTILITY:Use the following procedure to download and install the ISW Utility and flash ROM files on the hard drive of the computer:1. Obtain the ISW Trns utility file from the Konica web site. To download the ISW Trns utility program, perform the following: a. Access KBT's Home Page (http://www.konicabt.com). b. In the left-hand menu, click on SUPPORT. c. Under [2 Technical], click on the EXPERT WEB. d. A disclaimer is offered. Read it and click on [I Accept] to access the Expert Web* login page. e. Enter a User ID and Password and click [Login]. f. Click on [EPROMS (Link to KBM EPROM Download Area.)]. g. Click on [EPROMs for Accessories]. h. Click on [List] button. i. Select ISWTRNS311E.EXE link and follow download instructions.2. While at Konica's web site, download the 7033 firmware. To download the firmware programs, perform the following: a. Click on the back arrow to return to the previous page. b. Click on [Eproms for Low Volume Copiers]. c. Click on [List] button. d. Click on [[the firmware program| IMAGE v:\bitmaps\ISW017.bmp SCROLL]] to download and follow prompted instructions.3. [[Install the ISW application program onto a PC or laptop| IMAGE v:\bitmaps\ISW005.bmp SCROLL]].4. [[Set up the ISW Trns utility| IMAGE v:\bitmaps\ISW004.bmp SCROLL]] by following the setup directions.5. [[Set up the folders| IMAGE v:\bitmaps\ISW008.bmp SCROLL]] for the BIN files.6. When the [[ISW Trns utility main window| IMAGE v:\bitmaps\ISW009.bmp SCROLL]] pops up, the BIN file data can be selected, verified, and sent to the machine for flashing the firmware.Notes: a. There are two types of [[data sources| IMAGE v:\bitmaps\ISW010.bmp SCROLL]] - ORIGINAL

SOLUTION 31USAGE

30 November 2002

7033

(batch data) and DIVIDED (divided data). The 7033 utilizes the DIVIDED selection for the Control BIN files and the ORIGINAL selection for the Image files. b. The Country selection must be KBT for the USA.

COPYING TRANSFER DATA (UPDATE DATA)Run the ISW Trns program to [[copy transfer data| IMAGE v:\bitmaps\ISW012.bmp SCROLL]] (update data) to the PC.

CONNECTING[[Connect a parallel interface cable to the copier.| IMAGE v:\bitmaps\ISW013.bmp SCROLL]]CAUTION: If a parallel data transfer is to be executed with the ISW Trns program, the ECP mode setting of the PC parallel port should be cleared. ISW Trns does not support parallel data transfers. If a parallel data transfer is launched with the PC set in ECP mode, the transfer could be aborted by an error occurring in between. It would be necessary, therefore, to [[disable ECP mode| IMAGE v:\bitmaps\ISW011.bmp SCROLL]] before run ISW Trns on a PC with the ECP setting.

UPDATING[[Update the ROM data on each control board using ISW Trns.| IMAGE v:\bitmaps\ISW014.bmp SCROLL]]

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

F51-3 during copier operation.

CAUSE: A toner motor (M10) speed abnormality.

SOLUTION: Check for binding components in the toner hopper and toner motor operation. To check the toner motor, perform the following:1. Access the 47 mode (power the machine OFF, then, while holding down on the 4 and 7 keys, power the machine ON), output code 58.2. If the toner motor (p/n 55HE-3290) does not turn, replace it.Note: The motor may have damaged the printer/ADU driver board (p/n 55HA-9060). 3. Power the machine OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

64655SOLUTION

5USAGE

How to copy/print onto envelopes, 7033.

Konica does not recommend copying/printing onto envelopes with the 7033, as it was not designed to run envelopes. Additionally, envelopes do not meet the standards set for paper specifications. Konica does recommend the following special paper: Transparency film Labels Hole punch Rag contentNote: These special papers must only be fed from the multi-sheet bypass tray.

DESCRIPTIO

SOLUTION

64721SOLUTION

6USAGE

DLL errors while loading PCL* driver.DESCRIPTIO 64818SOLUTION

31 November 2002

7033

CAUSE: DLL error messages may occur if one of the following programs are running while loading the print driver:1. Microsoft Office* Tool Bar.2. Antivirus software.3. File and Printer Sharing is enabled. File and Printer Sharing can be enabled after the driver is loaded.4. There may be problems if HP JetAdmin* software is running on the PC while the driver is being installed.5. The PCL driver was installed and one of the PCL driver files is corrupt.

SOLUTION: Shut down all programs and tool bars prior to loading the PCL driver. Completely delete the PCL driver from the PC:1. Use add/remove programs in control panel to remove the PCL driver.2. Verify that the following files were deleted from the PC:Windows 95/98* PCL driver for the 7033/7040. C:\windows\system\kbm7040.pdd C:\windows\system\ppgprint.ini C:\windows\system\efgnpcl2.drv C:\windows\system\efgndlg2.dll C:\windows\system\efgnplay.exe C:\windows\system\efgn5fx2.dll C:\windows\system\tab16d20.dll C:\windows\system\pclwin95.hlpDelete all of these files prior to loading the PCL driver. If any of these files remain in the windows\system directory and are corrupt, loading the PCL driver again will not resolve the problem. The corrupt file will not be rewritten by the new driver.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION 0USAGE

Light copies only in the center of the page. ADJUSTMENT ERROR 0002 message when performing the Dmax adjustment (36 mode).

CAUSE: The write unit mirror (p/n 55GA65080) is dirty.

SOLUTION: Remove the write unit and inspect the laser path, carefully cleaning as necessary. A coating of toner or a fogging of the mirror is causing the copy quality problem. Dirt or film on the optics corresponds to the light area on prints/copies. Repeat the PWM gamma (Patch) - Dmax adjustment using the following procedure:1. Power the machine OFF.2. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).3. Select [6: Image quality adj.].4. Select [1: PWM gamma (Patch)].5. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.6. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD7. To end the adjustment, press [Return].8. Power the copier OFF/ON to exit the 36 mode.

DESCRIPTIO

SOLUTION

64830SOLUTION

2USAGE

How to program the output default to Tray 1.

To program the output default to Tray 1, perform the following:1. Power the copier OFF.2. Enter the Key Operator Mode, (power the copier ON, while pressing the HELP key.3. Touch [2 COPIER INITIAL] on the LCD.4. Touch [5 OUTPUT] on the LCD.5. Touch the [TRAY 1] key, followed by the [OK] key.6. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

65124SOLUTION

1USAGE

Unable to print using the PCL* driver.DESCRIPTIO 65265SOLUTION

32 November 2002

7033

CAUSE: The PCL driver is corrupted. The PCL driver can be corrupted if one of the following programs are running while loading the print driver:1. Microsoft Office* Tool Bar.2. Antivirus software.3. File and Printer Sharing is enabled. File and Printer Sharing can be enabled after the driver is loaded.4. There may be problems if HP JetAdmin* software is running on the PC while the driver is being installed.Note: As a test for the IP402, print using the HP LaserJet* II print driver. If the HP LaserJet II print driver is able to print a test page, this indicates that the problem is associated with the PCL driver.

SOLUTION: Shut down all programs and tool bars prior to loading the PCL driver. Completely delete the PCL driver from the PC:1. Use add/remove programs in control panel to remove the PCL driver.2. Verify that the following files were deleted from the PC:Windows 95/98* PCL driver for the 7033/7040. C:\windows\system\kbm7040.pdd C:\windows\system\ppgprint.ini C:\windows\system\efgnpcl2.drv C:\windows\system\efgndlg2.dll C:\windows\system\efgnplay.exe C:\windows\system\efgn5fx2.dll C:\windows\system\tab16d20.dll C:\windows\system\pclwin95.hlpDelete all of these files prior to loading the PCL driver. If any of these files remain in the windows\system directory and are corrupt, loading the PCL driver again will not resolve the problem. The corrupt file will not be rewritten by the new driver.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION 0USAGE

How to perform the touchscreen sensitivity adjustment.

To adjust the LCD sensitivity, perform the following:1. Hold the Help key while powering the copier ON (Key Operator Mode).2. Press selection [10] on the LCD to access the control panel adjustment screen. Note: If the touchscreen is so far out of adjustment that there is no response when pressing [10], the control panel adjustment can be accessed by touching any numeric key on the key pad. Two plus symbols (+) should be visible on the screen.3. Touch [+] at the upper right corner lightly with a touch pen (something with a round tip made of resin is recommended). Check the coordinates displayed in the top line at the top of the screen.4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values. The acceptable values are on the second line.5. If the values are not within acceptable parameters, repeat Step 3 until the values are acceptable.6. Touch [+] at the lower left lightly with a touch pen, and repeat the process used for the upper right coordinate until acceptable values are achieved.7. As verification of a correct adjustment, touch the CHECK keys at the upper left and lower right corners. You should hear a beep tone for each one. If a beep tone is not heard, repeat the adjustment.8. Power the machine OFF to store the adjustment. Power the machine ON normally and check operation of the touchscreen.

DESCRIPTIO

SOLUTION

65585SOLUTION

0USAGE

FS105, what happens when all of the finisher trays are full?DESCRIPTIO 65615SOLUTION

33 November 2002

7033

When the finisher trays are filled to capacity (due to sheet counts), the copier stops and indicates that the trays must be emptied; press start when ready.TRAY CAPACITIES (20 - 22lb, standard paper, stacked continuously)Small Size Paper (5.5x8.5R)Tray 1 - 100 sheets Tray 2 - 300 sheetsTray 3 - N/A (offset mode); 25 stapled sets

Mid-Sized Paper (8.5x5.5, 8.5x5.5R, 8.5x11, 8.5x11R)Tray 1 - 100 sheetsTray 2 - 500 sheetsTray 3 - 500 sheets (offset mode); 25 stapled sets

Large Size Paper (11x17R, 8.5x14R)Tray 1 - 100 sheetsTray 2 - 300 sheetsTray 3 - 300 sheets (offset mode); 25 stapled sets

Special Paper (other than standard sizes, thin or thick stock, transparencies, masters)Tray 1 - 10 sheetsTray 2 - N/ATray 3 - N/A (for either offset or stapled)Note: The maximum capacity (300 or 500 sheets) should not be exceeded in the staple mode.

SOLUTION 0USAGE

Machine dimensions and weight.

WIDTH HEIGHT DEPTH Main Body (with RADF)27.6 x 43.1 x 28.0Stapler/Finisher21.5 x 29.0 x 24.0

Gross weight: 428lbs+31lbs for RADF+110lbs for Stapler/Finisher

DESCRIPTIO

SOLUTION

65666SOLUTION

0USAGE

DF311, F60 when an original is placed into the feed tray.

CAUSE: RADF original size detection is not adjusted properly.

SOLUTION: To adjust the RADF original size, perform the following:1. Enter the 47 mode (power the machine ON while holding down the 4 and 7 keys), input code 69.2. Place a 5.5x8.5R original on the RADF and press the [Start] button.3. Press the [Stop/Clear] button.4. Press the [P] button.5. Press [1].6. Place an 11x17 original on the RADF.7. Press the [Start] button.8. Press the [Stop/Clear] button.9. Power the machine OFF/ON using the sub power switch (left side of the machine) to exit the 47 mode.Note: This adjustment procedure is incorrect in the 7033/7040 Service Manual (7/98).

DESCRIPTIO

SOLUTION

65784SOLUTION

1USAGE

How to perform the L-detection adjustment.

To perform the L-detection adjustment, perform the following:1. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).2. In the 36 mode menu screen, press [1. HV adjustment].3. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.4. Press [START], then confirm that [OK] is displayed under the RESULT heading.5. Press [RETURN] to access the 36 mode menu screen.6. Power the machine OFF/ON to exit the 36 mode.

DESCRIPTIO

SOLUTION

65811SOLUTION

0USAGE

34 November 2002

7033

How to disable AMS.

To disable AMS, perform the following:1. Access the Key Operator Mode by pressing and holding the Help key while powering the copier ON.2. Press the down-arrow key on the touch screen.3. Select [13: Memory SW].4. Use the arrow keys on the right side of the screen to scroll to platen AMS.5. Select EDIT to turn the feature OFF.6. Use the arrow key to scroll to RADF AMS.7. Select EDIT to turn the feature OFF.8. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

65838SOLUTION

2USAGE

Unable to set date and time.

PROBABLE CAUSES:1. An upgrade to the latest firmware is required.If the problem occurs with the latest firmware already installed, reflash the image control ROMs. To flash the 7033 ROMs, use either the [[Windows 95*| FILE V:\text\CBC005.txt NEW NoWordWrap]] or the [[DOS| FILE V:\text\CBC006.txt NEW NoWordWrap]] flash procedures.

[[Internal Link for Faxing/Printing Windows 95* Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC005.txt]][[Internal Link for Faxing/Printing DOS Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC006.txt]]

[[7033 EPROM History| FILE V:\text\EPROM\7033.txt NEW]]

2. The main power switch (SW1) is not switched OFF prior to changing the date and time.To change the date and time, perform the following: a. Switch OFF SW2 (sub power switch - located on the left side of operation panel). b. Switch OFF SW1 (located on the left rear side of the main body) for about 5 seconds then switch it ON. c. Hold down the HELP key while switching SW2 ON. d. Press [1. System Initial]. e. Press [1. Time] (display should now indicate a current time and a set time). f. Press the left or right arrow under the set time to select the desired numeral(s) to be changed. g. Use the numeric key pad to enter the new data. h. Press OK. i. Switch OFF/ON SW2.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

66182SOLUTION

2USAGE

DF311, J63-4 using 2:1 and 2:2 copy modes. The originals are not reversed for two-sided copying.

CAUSE: The document feeder guide is broken. When removing or installing guide plate (B), the shaft holder on guide plate (A) may crack. All of the parts have been modified beginning with DF311 serial number 120BO1675 and a gude plate (A) holder has been added to reduce the possibility of cracking.

SOLUTION: To install the modification on a DF311 below serial number 120BO1675, all four of the following parts must be replaced as a set:1. Guide (p/n 120A45551)2. Guide plate (A) (p/n 120A45513)3. Guide plate (B) (p/n 120A45541)4. Guide holder (C) (p/n 120A45980)For detailed information regarding parts interchangeability, refer to Parts Information Bulletin #93.

DESCRIPTIO

SOLUTION

66192SOLUTION

5USAGE

How to install a Hecon* key counter.DESCRIPTIO 66358SOLUTION

35 November 2002

7033

On the rear of the Hecon receptacle there are pins with numbers next to them. Attach the harness to the receptacle as follows:Black to pin 1Red to pin 3Green to pin 4White to pin 6Note: Pins 2 and 5 have no wires attached.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION 0USAGE

FS105, F77-0 (this code is not in the service manual).

Note: Refer to F70-0 in service manual. Misprint of error code in software of 7033/7040. Will be updated in future ROM upgrade.PROBABLE CAUSES:1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of tray 2 and tray 3 exit rollers. Check for damaged or pinched wires from CN707 to tray 2 motor (M810) and tray 3 motor (M811) . Replace the finisher CB (p/n 120H-9010).

2. Firmware update required. When copying 8.5x11 or smaller size originals in the mixed original mode, the code occurs. Install minimum level 13.0 EPROM [[FS105 EPROM history hyperlink| FILE V:\TEXT\EPROM\Fs105.TXT NEW]] in the IC4 position on the finisher CB.

DESCRIPTIO

SOLUTION

66364SOLUTION

1USAGE

Unable to perform the LCD sensitivity adjustment.

CAUSE: Pressure is being applied to the touchscreen, causing the coordinates to change.

SOLUTION: Remove the operation panel and inspect the LCD area for any object that may be applying pressure. Reinstall the operation panel and perform the LCD sensitivity adjustment: 1. Hold the Help key while powering the copier ON (Key Operator Mode).2. Press selection [10] on the LCD to access the control panel adjustment screen. Note: If the touchscreen is so far out of adjustment that there is no response when pressing [10], the control panel adjustment can be accessed by touching any numeric key on the key pad. Two plus symbols (+) should be visible on the screen.3. Touch [+] at the upper right corner lightly with a touch pen (something with a round tip made of resin is recommended). Check the coordinates displayed in the top line at the top of the screen.4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values. The acceptable values are on the second line.5. If the values are not within acceptable parameters, repeat Step 3 until the values are acceptable.6. Touch [+] at the lower left lightly with a touch pen, and repeat the process used for the upper right coordinate until acceptable values are achieved.7. As verification of a correct adjustment, touch the CHECK keys at the upper left and lower right corners. You should hear a beep tone for each one. If a beep tone is not heard, repeat the adjustment.8. Power the machine OFF to store the adjustment. Power the machine ON normally and check operation of the touchscreen.Note: See service manual page 1-53.

DESCRIPTIO

SOLUTION

66542SOLUTION

0USAGE

FS105, stapled sets are not properly aligned.

CAUSE: The alignment plates exert excessive pressure on the held copies, causing the paper to bounce out of position.

SOLUTION: To adjust the alignment plate pressure, perform the following:1. Adjust the rear paper regulating plate [B] (p/n 120H60130) toward the rear of the finisher. This will decrease the pressure applied to the paper during the alignment process.2. Run a test stapled set. Ensure that the stapled set is properly aligned.

DESCRIPTIO

SOLUTION

66616SOLUTION

1USAGE

FS105, F77-0.DESCRIPTIO 66643SOLUTION

36 November 2002

7033

Note: This code is not documented in the service manual. Refer to code F70-0. There is a misprint of the error code in the software for the 7033/7040. It will be updated in a future ROM upgrade.PROBABLE CAUSES:1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of tray 2 and tray 3 exit rollers. Check for damaged or pinched wires from CN707 to tray 2 motor (M810) and tray 3 motor (M811) . Replace the finisher CB (p/n 120H-9010).

2. Firmware update required. When copying 8.5x11 or smaller size originals in the mixed original mode, the code occurs. Install minimum level 13.0 EPROM [[FS105 EPROM history hyperlink| FILE V:\TEXT\EPROM\Fs105.TXT NEW]] in the IC4 position on the finisher CB.

SOLUTION 3USAGE

Does this unit have Tempest* certification?

Tempest certification is only open to U.S.A. manufacturers, therefore, no Konica copiers have Tempest certification.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

67005SOLUTION

1USAGE

How to have the Mixed Original mode default released automatically when the RADF is raised. Mixed Original mode is programmed in Job Memory Recall.

Escalated to Engineering:

The only way for the machine to default to Mixed Original mode at power up is to program this function into Job Memory location #15/Job Memory Recall. When in this configuration, the machine remains in Mixed Original mode for platen copying (with the RADF open). Mixed Original mode must be deselected when copying from the platen.A firmware upgrade to allow the Mixed Original mode to be deselected automatically when the document feeder is raised. This is being requested by various field locations. Other manufacturers' equipment have the ability to default to Mixed Original mode and have it automatically deselected once the RADF is lifted. This issue has also been directed to Kurt Swanke in Marketing for review.Note: If you have equipment experiencing these symptoms, please submit a new problem through expert web including serial number and meter reading. These submissions will allow proper tracking of field impact.

DESCRIPTIO

SOLUTION

67248SOLUTION

1USAGE

How to prohibit copying/printing when an ADD TONER message is displayed.

To prohibit copying/printing when an ADD TONER message is displayed, perform the following:1. Access the 25 mode (power the machine ON while pressing the 2 and 5 keys simultaneously).2. Select option [1. Software SW].3. Using the arrows, scroll to the software dipswitches identified below and program as desired:4-2 : 0 4-3 :0 Machine prohibits copying/printing immediately upon add toner message4-2 : 1 4-3 :0 1000 copies after add toner message4-2 : 0 4-3 :1 2000 copies after add toner message4-2 : 1 4-3 :1 3000 copies after add toner messageThe machine can also be programmed to change its display per the sensitivity of the TLD, when an add toner message is displayed. Program the following switches as desired:4-0 :0 4-1 :0 100 copies (machine displays add toner after the TLD determines toner is needed)4-0 :1 4-1 :0 1000 copies4-0 :0 4-1 :1 2000 copies4-0 :1 4-1 :1 3000 copies4. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

67334SOLUTION

0USAGE

A 32MB memory upgrade SIMM module does not lock into CN503 on the main CB.DESCRIPTIO 67462SOLUTION

37 November 2002

7033

CAUSE: The individual ICs on the SIMM module (MU-103) contact the ICs on the main CB, inhibiting proper seating of the memory board.

SOLUTION: The SIMM module should lock into CN503 if pressed firmly at the corners. Contact between the ICs is usually relaxed once the SIMM is locked into place.Notes:1. There are two styles of SIMM modules. The style that may cause the problem measures 8.5mm from memory chip surface on one side of the board to the memory chip surface the other side. The other style SIMM has slim surface-mount ICs, and the thickness from chip surface to chip surface is only 4.5mm. Both styles are MU-103 with a part number label of UG16M83202KBT-6.2. If the SIMM module is the 8.5mm-type, and installation is problematic, install it in CN504 instead of forcing it into CN503. It should fit in the other slot without problems.

SOLUTION 1USAGE

APS is selecting special 8.5x11 paper from Tray 1 instead of plain 8.5x11 from the LCT.

CAUSE: APS detects paper size only. If special paper is loaded into a particular tray, that tray should NOT have APS enabled.

SOLUTION: To program ATS/APS for a particular tray, perform the following:1. Access the Key Operator Mode (press the Help key while powering ON).2. Scroll to option [13. Memory SW].3. Scroll to ATS/APS for the specific tray.4. Press Edit.5. Verify that the setting indicates OFF for the tray containing the special paper.6. Power the machine OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

67624SOLUTION

3USAGE

FS105, PLEASE CONNECT FINISHER TO THE COPIER message at power up.

CAUSE: Either the finisher interlock switch (MS801), is not actuated, or one of the finisher tray restriction switches (MS802/MS803), are actuated.

SOLUTION: To check the status of the microswitches, perform the following:1. Power the machine ON, with the finisher latched against the copier.2. Ensure that 24V DC is present at CN703-10 on the finisher CB, this is the voltage supply line for the microswitches. 3. Check for 24V DC at CN703-8 on the finisher CB, if the voltage is present then the interlock switch (MS801) is properly actuated. It the voltage is not present then either the switch is not actuated, or it has failed. To obtain a new switch order p/n 12QR86010.4. Ensure that 24V DC is present at CN703-7 on the finisher CB, this is the voltage supply line for the finisher tray restriction switches.5. Check for 24V DC at CN703-5 on the finisher CB, if the voltage is present then both (MS802/MS803) are in their normal non actuated condition. If 24V DC is not present then one or both of the finisher tray restriction switches (MS802/MS803) are actuated, or have failed. To obtain the switch(es) order p/n 12QR86010.Notes: a. Ensure that the finisher is properly aligned to the main body. b. If source voltage to the switches is not present, replace the finisher CB (p/n 120H-9010).

DESCRIPTIO

SOLUTION

67986SOLUTION

1USAGE

DF311, erratic original paper size detect (A4). Main body is locked up and cannot be turned OFF/ON with switch 1.

DESCRIPTIO 68149SOLUTION

38 November 2002

7033

CAUSE: Miscommunication from DF311 to the main body.

SOLUTION: Perform the RADF original paper size detection adjustment. To adjust the RADF original size detection, perform the following:1. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys while powering the machine ON), output code 69 (press the 6 and 9 keys).2. Check that 069-00 appears on the message display.3. Set a 5.5x8.5 original in the RADF original feed tray in the 'R' direction, and close the side guides to the paper.4. Press the START/PRINT button. Then press the STOP/CLEAR key.5. Press P-1- P. Check that 069-01 appears on the message display. 6. Set an 11x17 original in the RADF original feed tray, and close the side guides to the paper.7. Press the START/PRINT key. Then press the STOP/CLEAR key.8. To exit the 47 mode, turn SW2 OFF/ON.9. Verify document feeder operation.

SOLUTION 1USAGE

PLEASE INSERT TRAY 8.5x11 and 8.5x11R message when the print button is pressed with an 8.5x11 original in the RADF. This occurs only when alternate is enabled in the output

CAUSE: There is only one paper size loaded in the copier.

SOLUTION: For Alternate mode to work 8.5x11 and 8.5x11R must be loaded. Refer to Users Reference Guide page 7-17

DESCRIPTIO

SOLUTION

68318SOLUTION

2USAGE

Paper weight specification.

The recommended paper specification for paper fed from the trays is 20lb to 24lb bond. Maximum range: 16lb - 19lb, 25lb - 32lb for the bypass tray (Plus OHP sheet, transparency, labels, 3-hole).

DESCRIPTIO

SOLUTION

68550SOLUTION

1USAGE

DF311, E89-01 when scanning an original through the RADF.

CAUSE: Early EPROM level remains on the RADF CB after upgrading main body firmware.

SOLUTION: Upgrade the RADF CB EPROM to the latest level after flashing main body ROMs (available on the WEB under EPROMs FOR ACCESSORIES) using file name DF311-16.EXE or from the parts department using part number DF311303-16.0)Note: This EPROM can not be flashed into the DF311 like the main body, it must be removed from the DF311 and rewritten or replaced with the latest version.

DESCRIPTIO

SOLUTION

68665SOLUTION

0USAGE

ADJUSTMENT ERROR 0001 is displayed while performing the PWM gamma (Patch) - Dmax adjustment (36 mode).

CAUSE: The Dmax sensor is dirty

SOLUTION: Remove the drum carriage, then remove the drum to access the Dmax sensor located on the toner control board. Throughly clean the sensor to remove any toner or setting powder obstructing the Dmax sensor emitter and receiver. Reassemble and reinstall the drum carriage. Repeat the Dmax adjustment using the following procedure:1. Power the machine OFF.2. Enter the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).3. Select 6: Image quality adj.4. Select 1: PWM gamma (Patch).5. Press NEXT or BACK until PWM gamma (Patch) - Dmax appears in the message display area.6. Press [400dpi], then START. Confirm that OK is displayed in the RESULT indication area on the LCD7. To end the adjustment, press [Return].8. Power the copier OFF/ON to exit the 36 mode.

DESCRIPTIO

SOLUTION

68761SOLUTION

1USAGE

39 November 2002

7033

FRONT DOOR IS OPEN message occurs intermittently.

CAUSE: The door switch actuator on some machines is too short to actuate the door switch.

SOLUTION: A new actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number 55HE05302. The new actuator can be ordered free of charge through September 15, 1999 by following the procedure outlined in Technical Bulletin #8.Note: It is highly recommended that the door switch (p/n 40AA85010) be replaced as well.

DESCRIPTIO

SOLUTION

68821SOLUTION

1USAGE

DF311, J50-1 only when using the RADF.

CAUSE: The RADF interface harness is not properly seated at CN100 of the main body, which causes the VAL ID signal to not be received at the RADF CB.

SOLUTION: To check the interface harness, perform the following:1. Power the copier ON.2. Using a voltmeter (20V DC range), check the voltage at CN1-12 on the RADF CB. A reading of 5V DC should be observed. If 0V DC is measured this would indicate a failure of the VAL ID signal to be communicated from the SCDB to the RADF CB through the RADF interface harness.3. Power the copier OFF.4. Remove the interface harness connector cover and ensure that all wire are properly inserted into the connector at both ends. Perform a point to point continuity check for all wires within the interface harness. Replace the interface harness (p/n 120A90080) as necessary.

DESCRIPTIO

SOLUTION

68912SOLUTION

1USAGE

When using a 6x8.5 inch original, part of the image is missing.

CAUSE: RADF APS and RADF AMS are turned ON

SOLUTION: To turn RADF APS and RADF AMS OFF, perform the following:1. Access the key operator mode ( press and hold the help key while turing the machine ON ).2. Press the down arrow key on the touch screen.3. Select: 13 Memory SW.4. Scroll to RADF APS using the arrow keys located on the right side of the display.5. Select EDIT to turn feature OFF.6. Press the down arrow on the bottom of the screen.7. Scroll to RADF AMS using the arrow keys located on the right side of the display.8. Select EDIT to turn the feature OFF.9. Turn the machine OFF/ON to exit the key operator mode.

DESCRIPTIO

SOLUTION

69065SOLUTION

0USAGE

How to program the default operation panel touchscreen (Direct Screen).

To program the default operation panel touchscreen, perform the following:1. Upgrade flash ROMs to minimum level 37 (system), level 25 (image), DF311 EPROM level 16 (p/n DF311303-16.0) and FS105 EPROM level 18 (p/n FS105A04-18.0).2. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).3. Press [1. Software SW].4. Select software dipswitch 11-5 using the up/down arrow keys.5. Select OFF (0) or ON (1) to program the desired default operation screen:OFF = The original layered operation default screen is selected.ON = The new direct screen selection operation default screen is selected.6. Press Return to end the setting.7. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

69588SOLUTION

8USAGE

F10-1 during operation.

CAUSE: The charge corona is not properly seated in the drum unit.

SOLUTION: Remove the drum unit and ensure that the charge corona unit is fully seated.

DESCRIPTIO

SOLUTION

69645SOLUTION

0USAGE

40 November 2002

7033

Part number for the new-style drum coupling shaft (formerly p/n 55GA20180), and the newly added drum coupling shaft latching bracket, along with its shoulder mounting screw.

The affected parts are all located on the front of the drum cartridge, which is illustrated in the 7033 Parts Catalog (6/98) on page 14. The new-style drum coupling shaft is now composed of two separate parts. Order the required parts as necessary. Drum coupling shaft/2 (p/n 55GA20260), drum coupling shaft/3 (p/n 55GA20271), screw roller holder B shaft (p/n 098045040), and latching bracket auxiliary part (p/n 55GA20282).

DESCRIPTIO

SOLUTION

69789SOLUTION

1USAGE

When feeding from the bypass tray, and paper runs out (ADD PAPER indicated), after paper is loaded, the machine does not continue to feed from the bypass. Paper feed starts from a

CAUSE: This scenario is caused by the machine performing an auto reset operation prior to paper being loaded in the bypass tray. If ATS was occuring, the machine would not stop the feed process. It would switch to the main body tray automatically and continue copying from that tray.

SOLUTION: Increase the auto reset time setting. To accomplish this, perform the following procedure:

1. Access the key operator mode.2. Select option 13 (Memory SW).3. Select the first option (Auto Reset Timer)4. Select edit.5. Select the desired time from the options.

DESCRIPTIO

SOLUTION

69798SOLUTION

2USAGE

Ozone output level, 7033.

The ozone output level for the 7033 is .02 parts per million (ppm).

DESCRIPTIO

SOLUTION

69866SOLUTION

1USAGE

J90-0 or jam position 9 at power up.

CAUSE: Failed PS29 (fuser exit sensor) or the photosensor actuator is binding/dislodged.

SOLUTION: To check PS29 operation, perform the following:1. Check PS29 actuation for proper spring action, and free movement.2. Ensure that PS29 is actuated during the idle state.Note: Proceed to the next steps if the problem is not resolved. 3. Verify PS29 signal state in diagnostics by accessing the 47 multimode (while powering the copier/printer ON, simultaneously press the 4 and 7 keys), input code 22, press P-01-P. The LCD should indicate OFF. IF ON is displayed, verify the that the sensor beam is flagged by the actuator.Note: Power the machine OFF/ON to exit the 47 mode.4. Inspect the photosensor connection at the sensor. 5. Verify 5V DC for PS29 at the main CB, CN33-B21. If the voltage can not be verified, trace the voltage loss. The applicable components to troubleshoot are, in order, DCPS1, DCPS2, main CB, image CB, scanner DB, and the printer DB.6. Replace PS29 (p/n 552085510) if the above measures do not resolve the problem.

DESCRIPTIO

SOLUTION

69887SOLUTION

6USAGE

How to connect from a Solaris* 2.6 workstation.DESCRIPTIO 70045SOLUTION

41 November 2002

7033

Setting up the printer for use under Solaris 2.6 consists of four steps:1. Setting up the print server2. Installing the software3. Adding a printer to lp system4. Configuring the new printer to use the installed software.Note: You must be logged on as 'root' to perform the installation.

PRINT SERVER SETUP1. Set the IP address for the print server if not already set. arp -s <print-server ip-addr> <print-server ethernet-addr>2. Make sure its alive. ping <print-server ip-addr>3. Add a hostname for the print server if one is not already defined.4. Make sure you can use it. ping <hostname>5. Tell the lp system about the remote print server. lpsystem -t bsd <hostname>

SOFTWARE INSTALLATIONThe installation kit is provided as a compressed tar file named kpsosp12.taz for Solaris/SPARC or kpsoin12.taz for Solaris/x86.Rename this file to *.tar.Z:For Solaris/SPARC: mv kpsosp12.taz kpsosp12.tar.ZFor Solaris/x86: mv kpsoin12.taz kpsoin12.tar.ZUncompress and extract the installation kit. This will create a konica subdirectory in your current directory. The installation will only install the files needed by users. All system administration files such as the installation script will remain in the new Konica subdirectory; they are not installed anywhere else.For Solaris/SPARC: uncompress kpsosp12.tar.Z tar xvf kpsosp12.tarFor Solaris/x86: uncompress kpsoin12.tar.Z tar xvf kpsoin12.tarGo to the Konica subdirectory and run kpinstall. This will copy the files into the appropriate directories for use with the lp system. cd konica ./kpinstall

ADDING A PRINTER TO THE LP SYSTEM1. Create a printer lpadmin -p <printername> -I postscript -s <hostname>!PORT12. Enable the printer enable <printername>3. Allow users to queue requests to the printer accept <printername>4. Shutdown the lp system and restart it. lpshut /usr/lib/lpsched5. Make sure the lp system is running. A few seconds after you enter the lpsched command, you should see it running. If not, restart it. ps -e | grep lp

CONFIGURING THE NEW PRINTER TO USE THE INSTALLED SOFTWARE1. Configure the new printer by using kpconfig. It will prompt for the printer to configure. 2. Select the printer you just added.3. Pick a PPD file which matches the printer. The list of PPD files installed are displayed. Note that the Konica print utilities will only work with Konica printers. 4. Select whether to append a control-D to each print job. Control-D is the end of job command and it is not harmful to always send it. It is optional, as there are rare cases where this may cause problems. Choose to append control-D unless you have reason not to.5. Set up "installable options". These are printer specific options such as additional memory, which may have already been installed. Select the options which match the installed printer: ./kpconfig -a

SOLUTION 0USAGE

42 November 2002

7033

AFTER INSTALLATIONAt this point, everything should be operational. A sample PostScript* file is provided to test the installation. If problems are experienced when printing this file, refer to the Troubleshooting chapter in the documentation.Using lp: lp -d<printername> test.psUsing kp: kp test.ps

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

When the EIC (Engine Interface Card) is connected, the machine loses power.

CAUSE: The connection from the DCPS to the EIC card is loose, not supplying voltage.

SOLUTION: Ensure all EIC connections are secure. To verify the condition of the EIC, perform the following:1. Verify connectors from the EIC to DCPS2 and the EIC connection to the main CB.2. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the printer option menu.3. Replace the EIC (p/n U131-6600).

DESCRIPTIO

SOLUTION

70269SOLUTION

1USAGE

How to obtain the 4-digit Key Operator passcode.

To obtain the 4-digit Key Operator passcode, perform the following:1. Power the copier OFF.2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).3. Touch [6. Password setting] on the touchscreen.4. Touch [1. Key operator password set] on the touchscreen.5. The current 4-digit Key Operator passcode will be displayed in the dark blue band located at the top of the touchscreen.6. Power the copier OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

70754SOLUTION

1USAGE

What is the Reserve feature used for on the basic screen?

The Reserve feature allows one additional copy job to be scanned into memory while a print or copy job is in progress. When the current job is completed, the reserved job is automatically performed. To use the Reserve feature, perform the following:1. Press the Reserve button on the touchscreen when active (not grayed out or filled in).2. Insert the original(s) into the document feeder or onto the platen glass.3. Select the job parameters.4. Press Start/Print.5. Job is scanned into memory.Notes: a. If certain conditions occur while a reserve job is being set, such as activation of Interrupt mode, mishandled paper, or depletion of paper, the current output job will cease and the SETTING indicator on the screen will be replaced by INTERRUPT, JAM or ADD PAPER, as appropriate. Perform the required measure for the situation at hand. I. The order of the reserve jobs can be altered on the Job List Screen. II. The reserve jobs can be deleted on the Job List Screen. b. The following modes are incompatible: Alternate exit, Interrupt, Memory copying, Proof copy, Quality (very High), Booklet, Image insert, APS mode in Mixed original. c. When trouble occurs while setting the reserve job, the SETTING folder key flashes on the Basic Screen and the ERROR indicator lights.

DESCRIPTIO

SOLUTION

70773SOLUTION

0USAGE

Is it nessesary to change the RADF and finisher EPROMs when upgrading the main body ROMs?

If a firmware upgrade is available for the RADF and finisher, the EPROMs should be replaced when upgrading the main body ROMs.

DESCRIPTIO

SOLUTION

70775SOLUTION

0USAGE

43 November 2002

7033

Proper developer regulating plate specification (H-cut).

CAUTION: DO NOT ADJUST THE H-CUT PLATE.The H-cut is set at the factory with special tools. The H- cut plate is adjusted with the developing unit in the drum unit. Using feeler gauges to check H-cut height on the 7040, is not an accurate or approved method of mearsurment. If there are no copy quality issues (darker or lighter from front-to-rear), make no developing unit repairs or modifications.If the H-cut is considered a definite source of copy quality problems, replace the developing unit (p/n 55GA-3000).

DESCRIPTIO

SOLUTION

70842SOLUTION

0USAGE

F41-1 at power up or during copier operation.

PROBABLE CAUSES:1. Failed DCPS1.With CN386, CN387 and CN388 disconnected from DCPS1, there is no 24V DC present on any pins. Replace DCPS1 (p/n 55GA84510).

2. The exposure unit is binding on long screws used to install the right side cover.Install the correct length screws for this cover (p/n 00Z144062).

3. An open F1 fuse on the scanner drive board.Check the 24V DC loads driven by the scanner drive board for mechanical binds or electrical shorts before replacing the scanner drive board (p/n 55GA-9050).

4. A loose pin on one of the scanner drive board connectors.Ensure that all of the pins and connectors are seated on the scanner drive board.

DESCRIPTIO

SOLUTION

70918SOLUTION

3USAGE

The machine feeds two copies from Tray 2, when one copy is selected.

CAUSE: Paper detect actuator for PS401 is broken.

SOLUTION: To check PS401operation, perform the following:1. Access the 47 mode (power the machine OFF, then, while holding down on the 4 and 7 keys, power the machine ON), input code 20, press P-03-P.2. Open and close the lower, right side door.3. A change of state for PS401 should be indicated on the control panel.4. If no change occurs, check the actuator (p/n 12RQ40110). If the actuator is not broken, replace PS401 (p/n 552085510).5. Power the machine OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

71243SOLUTION

0USAGE

DF311, CHECK/RELOAD ORIGINALS IN ORDER AND FACE UP THEN PRESS START message with error light ON.

CAUSE: The no original detect sensor (PS305) actuator lever spring has become dislodged which impedes flagging of the no original detect sensor when the RADF original tray (p/n 120A40030) is empty.

SOLUTION: To verify the operation of the no original detect sensor, perform the following:1. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press P-00-P.2. In the darker blue band at the top of the touchscreen, the state of the no original detect sensor is displayed. With no paper loaded in the RADF original tray, [IN:OFF] is displayed. If [IN:ON] is indicated, the no original detect sensor is not being flagged by the actuator lever.3. Repositioning the actuator lever spring should restore proper movement of the no original detect sensor actuator lever. Replace the actuator lever spring (p/n 120A45370), as necessary.Notes: a. The symptom occurs after the last original exits the document feeder. b. The error light and message can only be cleared by powering the copier OFF/ON.

DESCRIPTIO

SOLUTION

71455SOLUTION

1USAGE

44 November 2002

7033

Operation panel LCD background is excessively dark, unable to be lightened, yet the contrast adjustment does function.

CAUSE: The indication board on the operation panel has failed.

SOLUTION: Replace the indication board (p/n 55FA87520).

DESCRIPTIO

SOLUTION

71552SOLUTION

1USAGE

The error light is on when accessing the 25, 36, or 47 mode.

CAUSE: Copier is recognizing a paper jam or door open.

SOLUTION: Clear jam or close the all the doors and access panels.

DESCRIPTIO

SOLUTION

71667SOLUTION

1USAGE

Intermittent FRONT DOOR OPEN message, or copies are very light, have lines, unreadable characters, gray background or a portion of the image is missing.

PROBABLE CAUSES:1. The door switch (MS1) actuator on some machines is too short to actuate the door switch.A modified actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number 55QE04588. Refer to [[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.Note: To prevent future problems, replace MS1 (p/n 40AA85010) when replacing the actuator.

2. The front door switch (MS1) has failed.Check the operation of the front door switch by performing the following: a. Power the copier ON. b. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.Note: CN82 is a 6-pin connector located on the rear upper right corner of the copier approximately 1.5 inches below the main power switch (SW1). c. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage would be indicative of internal arcing within the front door switch. d. Replace the front door switch (p/n 40AA85010) as necessary.Note: As a temporary measure, the switch contacts can be carefully cleaned.

DESCRIPTIO

SOLUTION

71670SOLUTION

13USAGE

Can the IP303 be used with the 7033?

The IP303 can only be used with the 7065 and, possibly, future products.

DESCRIPTIO

SOLUTION

71858SOLUTION

0USAGE

M1 (drum drive) wiring damage, or possible drive failure. J11, J12, J13, or J14 indicated depending upon the selected feed tray.

Escalated to Engineering:

CAUSE: The wiring harness for the main drive motor, M1 (p/n 55GA80010), may come in contact with the "flywheels" (drum rotary plates, p/n 55JE15010) and wear away the insulation on the wiring, causing arcing or shorting. See figure on page 2-90, upper left in the 7033/7040 Service Manual, July 1998 (CSM 7033/7040).

SOLUTION: An interim solution is to follow the wiring back from the connector (CN 50) on the main motor (M1) board to the main wiring bundle, and place another cable tie on the bundle about 20mm above the last cable tie (toward CN 50). This keeps the wiring clear of all moving parts.Note: If you have equipment experiencing these symptoms, please submit a new problem through expert web including serial number and meter reading. These submissions will allow proper tracking of field impact.

DESCRIPTIO

SOLUTION

71898SOLUTION

1USAGE

Can the machine send and receive faxes?

The 7033 is a printer or copier only.

DESCRIPTIO

SOLUTION

71979SOLUTION

1USAGE

45 November 2002

7033

No feed from any tray after installing a new feed assembly.

CAUSE: This is a new-style feed assembly that may not be compatible with the existing drive assembly for specific trays. Refer to 7033/7040 [[Technical Bulletin #10| IMAGE v:\bitmaps\CBC046.bmp SCROLL]] for more detail.

SOLUTION: If you install a new feed assembly and experience a no-feed condition from that tray, order the part number identified in your parts catalog for the paper feed drive unit. Specific part numbers cannot be provided because they change based on the specific tray being driven. New-style drive units will be substituted based on the original part number.Note: The serial number cut-in for the new-style feed assembly is 55QE03603 onwards.

DESCRIPTIO

SOLUTION

72061SOLUTION

3USAGE

DF311, J63-0 while copying.

CAUSE: The new-style guide (p/n 120A45551) is installed in place of the old-style guide (p/n 120A45550). This will cause the original to wrap around roller (p/n 120A45180) instead of exiting the DF311.

SOLUTION: The following parts must be installed with a new-style guide:PART NUMBER ITEM120A45513 Guide plate (A)120A45541 Guide plate (B)120A45980 Guide holder (C)Notes:1. The 4 new-style parts have been installed in production document feeders starting with DF311 serial number 120B01675 and above.2. Refer to DF311 Parts Catalog (6/98), pages 4 and 5. These pages have been revised as of 3/99 (Parts Information Bulletin #93).

DESCRIPTIO

SOLUTION

72087SOLUTION

0USAGE

How to add toner?

When toner supply is low, PLEASE ADD TONER message is indicated on the LCD. Before adding toner, read the directions on the toner cartridge label.1. Open the machine front door. Pull the toner unit out 90ø to the right.2. Lift the green lever (cartridge lock) slightly, and pull it to the left until it stops.3. Remove the empty toner cartridge.4. Shake the new toner cartridge several times to loosen the toner inside the sealed cartridge.5. Remove the toner cartridge cap.6. Set the new toner cartridge into the toner unit.Note: Align the (set ^) mark on the toner cartridge with the (set ^) mark on the toner unit as illustrated on the label located on the far right side of the open front door.7. Pull the green lever (cartridge lock) back until it stops. The lock tape will be pushed out.8. Remove the lock tape.9. Return the toner unit to its original position, then close the machine front door securely.

DESCRIPTIO

SOLUTION

72212SOLUTION

1USAGE

Can a paper tray be designated as the priority default tray when using APS when the same size paper is loaded in another tray?

A paper tray cannot be set as the priority tray when APS is used. It can be set as the priority default tray when APS is disabled. To program ATS/APS for a particular tray, perform the following:1. Access the Key Operator Mode (press the Help key while powering ON).2. Scroll to option [13. Memory SW].3. Scroll to ATS/APS for the specific tray.4. Press Edit.5. Verify that the setting indicates OFF for the tray containing the same size paper.6. Power the machine OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

72250SOLUTION

1USAGE

46 November 2002

7033

Toner spilling onto copies. This is a new installation.

CAUSE: Damaged toner guide plate assembly (toner recycle sheet assembly).Note: In production, some toner guide plates may have been damaged. Check for damaged toner guide plates at setup/installation.

SOLUTION: To replace the toner guide plate assembly (p/n 55GA-2020), perform the following:1. Remove the drum carriage.2. Remove the developing unit, charge corona, and drum.3. Prior to removing the drum cleaning blade, check for toner guide plate damage (folding, bent, twisted).4. If damaged, turn the drum carriage upside down.5. Remove the separation rocking screw (p/n 40AA20580), the guide plate assembly (p/n 40AA-2041), the separation rocking gear (p/n 40AA77672), the separation rocking collar (p/n 40AA20560), and the separation rocking spring (p/n 40AA20570).6. Remove the toner detection board assembly (p/n 55GA-9180).7. Remove the toner guide plate assembly (toner recycle sheet assembly) and replace.CAUTION: Do not damage the mylar.8. Reinstall the toner detection board assembly.CAUTION: Do not touch the sensor face with your fingers. If touched, clean with alcohol.9. Reinstall the remaining parts, ensuring that the separation rocking gear is installed in the correct manner.

DESCRIPTIO

SOLUTION

72408SOLUTION

3USAGE

DF311, unable to install the document feeder guide (p/n 120A45551).

CAUSE: The new-style guide cannot be installed without upgrading additional parts. With old-style parts, the shaft holder on guide plate (A) may crack when removing or installing guide plate (B).

SOLUTION: Install the following parts as a set if the document feeder serial number is below 120B01675:1. Guide (p/n 120A45551)2. Guide plate (A) (p/n 120A45513)3. Guide plate (B) (p/n 120A45541)4. Guide holder (C) (p/n 120A45980) Refer to [[Parts Information Bulletin #93| IMAGE v:\bitmaps\CBC007.bmp SCROLL]] for additional information.

DESCRIPTIO

SOLUTION

72550SOLUTION

0USAGE

White lines (void areas) from lead-to-trail.

CAUSE: A contaminated or damaged glass stopper plate assembly. The assembly contains the white reference sheet and a protective glass.

SOLUTION: To clean or replace the glass stopper plate assembly, perform the following:1. Access the glass stopper plate assembly by removing the scale plate and by removing the two screws holding the stopper plate assembly.2. Remove the assembly and inspect the glass and white reference sheet for contamination or cracks.3. If damage is present, replace the glass stopper plate assembly (p/n 55GA-6310).

DESCRIPTIO

SOLUTION

72646SOLUTION

3USAGE

Part numbers for the items in the IP402/IP402 PLUS upgrade kit.DESCRIPTIO 72815SOLUTION

47 November 2002

7033

IP402/IP402 PLUS upgrade kit (PCUA 950417) items:PART NUMBER ITEM127L80510 Option cooling fan127L10040 Contact fixed plate/K25SA-1080 Earth spring assembly127F10010 Board guide plate/lower127F10030 Earth spring127F-9010 Option relay board assembly127F10020 Board guide plate/upper127F90010 Option relay wiring55GA-9260 DC power source board assembly127A73010 Board MT plate/P127L90010 Option power source wiring

SOLUTION 0USAGE

F56-03 at power up.

CAUSE: A false fuser abnormality, possibly due to a power interruption.

SOLUTION: To reset the code, perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Press [1: Software SW].3. Select software dipswitch 3-1 using the arrow keys.4. Set the switch to OFF (0).5. Press Return to end the setting.6. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

73619SOLUTION

2USAGE

Erratic J16, jamming at position 7, and/or intermittent double feeding from any tray.

CAUSE: The double feed prevention torque limiter spring has broken or is dislodged.

SOLUTION: Replace the double feed prevention roller assembly (p/n 40AA40330).Note: The torque limiter spring is not available as an individual part. Prior to installing the new torque limiter assembly it may be necessary to ensure the spring is firmly seated in the hole on the plastic hub. This may require enlarging the hole on the plastic hub.

DESCRIPTIO

SOLUTION

73739SOLUTION

3USAGE

Light streaks in halftone test prints and copies. May also occur if PHOTO mode or VERY HIGH mode is selected.

CAUSE: Dirty write unit mirrors.

SOLUTION: Remove write unit and carefully clean the mirrors.CAUTION: When disassembling or cleaning the write unit, be extremely careful. If damaged, the complete write unit must be replaced.Notes:1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive board (p/n 55HA-9250).2. If the serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive board (p/n 55GA-9250).For internal use only: [[Copy quality - streaks| RUN C:\Acrobat3\Reader\AcroRd32.exe V:\PDFFILES\IC.pdf]]

DESCRIPTIO

SOLUTION

73772SOLUTION

0USAGE

The universal tray does not detect paper or the universal tray is not recognized.

CAUSE: The rear guide for the cassette is broken, not allowing paper size detection.

SOLUTION: Replace the paper regulating plate (L) (p/n 40AA47102).

DESCRIPTIO

SOLUTION

74011SOLUTION

1USAGE

Operation panel LCD background is excessively dark, unable to be lightened, yet the contrast adjustment does function.

DESCRIPTIO 74110SOLUTION

48 November 2002

7033

CAUSE: A failed indication lighting board. The indication lighting board supplies power to the indication board (p/n 55FA87520). The indication board is a light that provides the back lighting for the LCD touchscreen.

SOLUTION: Replace the indication lighting board (p/n 55FA83520).Notes:1. The indication lighting board is a small, narrow, 2-connector board located to the left of the LCD touchscreen.2. The indication lighting board is listed as the inverter (INV), item #14, in the 7033/7040 Service Manual (7/98), page 3-3.

SOLUTION 1USAGE

Jam position 7 when paper is fed from the ADU.

PROBABLE CAUSES:1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration rollers at the proper time. Clean the connecting roller with alcohol and verify proper operation during duplex mode.

2. If pressing on the upper conveyance door resolves the jam, the tension on the upper conveyance idler rollers (2) is loose. Increase the spring tension provided by the shaft holder springs (p/n 40AA40400).

3. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed. Perform the paper feed loop adjustment: a. Enter 36 mode by holding down the 3 and 6 keys while powering ON the machine. b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key. c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key. d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small). e. Enter the setting value using the quantity keys and press the OK key to set the value. f. Press the test key (F2) to switch into test copy mode. g. Run a test copy to verify proper adjustment. h. To return to the adjustment screen, press P and stop/clear at the same time. i. Repeat steps 5 through 8 until desired setting is obtained. j. Power the machine OFF/ON to exit the 36 mode.

DESCRIPTIO

SOLUTION

74470SOLUTION

2USAGE

Light copies. The toner motor does not rotate.

CAUSE: Poorly seated toner unit interface connector (CN79), which is located behind the right side cover and the toner base hinge.

SOLUTION: To check the operation of the toner motor (M11), perform the following:1. Power the copier OFF.2. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys). 3. Using a voltmeter (200V DC range), check the voltage at each pin of the toner motor to ground. A reading of 24V DC should be observed on both the black and white wires.4. Enter output code 001 and press the START/PRINT key. A voltage reading of 12.7V DC should be measured on the white wire of the toner motor, while a voltage reading of 10.8V DC should be measured on the black wire of the toner motor.5. If the above voltages are not observed, power the copier OFF. Remove the right side panel (p/n 55GA12040) and disconnect CN79, which is located behind the toner base hinge (p/n 55GA32040).6. Ensure that all the pins on the male half of CN79 are straight and properly aligned. Then ensure that all the wires are properly inserted into the female half of CN79.7. Reconnect the toner unit interface connector CN79.

DESCRIPTIO

SOLUTION

74774SOLUTION

1USAGE

Background only when making copies from machine memory.DESCRIPTIO 75007SOLUTION

49 November 2002

7033

CAUSE: Image read point is not adjusted to factory specifications.

SOLUTION: To set Image read point to factory specification, perform the following:1. Access the 36 mode (power the machine ON while holding down on the 3 and 6 keys).2. Select 2 (timing adjustment) in the 36 mode menu screen.3. Select 7 (Factory settings) on the next screen.4. Press NEXT until Image read point adjustment is indicated.5. Press Yes.6. Power the machine OFF/ON to return to normal operation.

SOLUTION 0USAGE

Drum cleaning blade flipping. Drum damage.

CAUSE: Insufficient use of setting powder on the drum cleaning blade. Possibly, incorrect drum or cleaning blade installation.

SOLUTION: Replace the drum (PCUA 950411), if damaged, and the cleaning blade (p/n 55GA56010). Ensure proper cleaning blade installation and apply sufficient setting powder on the blade/drum surface.If Konica supplies are being used and the cleaning blade is being properly installed, but the cleaning blade flipping still occurs, a temporary countermeasure is recommended. Use a light application of silicon oil from a fixing pad (p/n 25SA-5350 or p/n 55FA-5350) to decrease the drag/friction on the front drum flange. To apply the silicon oil, perform the following:1. Remove the drum from the drum carriage.2. Apply setting powder on the entire drum surface.3. Fit drum, cleaning blade and cleaner cover on drum carriage.4. Fit drum fixing material/Front and Rear on drum carriage.5. Rotate drum fixing material/Front and Rear to make the drum rotate clockwise once.6. Remove drum and [[apply silicon oil to the position shown in the drum hyperlink. Wipe the silicon oil softly with the cleaning pad in the direction indicated by the arrow| IMAGE V:\bitmaps\cjc139.bmp SCROLL]].Note: A very small amount of silicon oil is effective. To prevent oil from covering the OPC surface of the drum, only apply a small amount of oil. If silicon oil is applied on the OPC surface, image deterioration may occur. Accordingly, make sure to wipe off any excess oil thoroughly and apply setting powder again as needed.7. Fit drum on the drum carriage.8. Apply toner on both edges of the cleaning blade (front side approximately 35mm and rear side approximately 20mm).9. Fit cleaning blade and other parts with the reverse order of removing them.Notes: a. Although it is not confirmed that drum blade flipping is heat related, Konica recommends against storing PM kits in temperatures outside of the specified range of 57 to 219 degrees F. Since this range may be exceeded in a car trunk, special care may be required. Also guard against a buildup of heat in the machine due to clogged fuser exhaust filters, machine too close to the wall, or by being near a window that shines enough light on the back of the machine to increase the internal temperature. b. Apply setting powder to the ENTIRE drum surface including the outer edges of the drum. CAUTION: When turning the drum by hand, the setting powder may be removed by fingers contacting the outer area of the drum surface. Reapply setting powder to these areas. c. If Konica supplies were used, and the blade was properly lubricated with setting powder or toner, please send all flipped cleaning blades with serial number of machine, total count, and copy count since the blade was installed, to:Konica Business TechnologiesAttn: Don St.OngeDept. D709 Technical Support500 Day Hill RoadWindsor CT 06095 d. If you are using Konica supplies and still experiencing this problem, please submit an new problem through Expert Web so we can properly track this issue in the field.

DESCRIPTIO

SOLUTION

75132SOLUTION

0USAGE

The molded guides on the bottom of the drum carriage are broken off, causing jamming.DESCRIPTIO 75248SOLUTION

50 November 2002

7033

CAUSE: The the guides are being damaged when contact is made with the second paper feed roller knob (p/n396040870) as the drum carriage is removed.

SOLUTION: This knob should be removed prior to the drum carriage being pulled out or install the modified roller knob (p/n 55FA43500) and lower registration roller (p/n 55GA43112).Notes:1. The modified roller knob is smaller in diameter and can be installed on either the original style or the modified registration roller. If installed on the modified registration roller, it is secured with a screw (p/n 00Z194061).2. The machine serial number cut-in with the modified parts installed in production is 55QE08812 onwards.

SOLUTION 3USAGE

SELECT PAPER message when attempting to print. FORM FEED must be selected to allow printing. No drawer base is installed.

CAUSE: ATS for Tray 1 is selected OFF.

SOLUTION: To program the machine to allow ATS from Tray 1, perform the following:1. Access the Key Operator Mode (press and hold the Help key while powering the machine ON).2. Press [1. SYSTEM/COPIER].3. Press the down-arrow key on the touchscreen4. Select [13: Memory SW].5. Press the down-arrow in the lower left-hand corner.6. Scroll to ATS/APS (Tray 1) using the arrow keys located on the right side of the display.7. Select EDIT to turn the feature ON.8. Power the machine OFF/ON to return to normal operation.

DESCRIPTIO

SOLUTION

75348SOLUTION

1USAGE

Unable to connect a replacement write unit to the polygon drive board.

CAUSE: The write unit and polygon drive board have been modified.

SOLUTION: If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive board (p/n 55HA-9250).Notes:1. If ONLY a write unit cover needs replacing, order the current style (p/n 55GA65021) for machines above serial number 55QE06364.2. If the serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive board (p/n 55GA-9250). If ONLY a write unit cover needs replacing, order the original style (p/n 55GA65020).

DESCRIPTIO

SOLUTION

75534SOLUTION

2USAGE

Recommended transparency, 7033.

The standard transparency is (PCUA 946427) which is equivalent to the 3M* type PP2500 688/503.Note: See [[Technical Operations Bulletin #A13 & D12| IMAGE V:\BITMAPS\JRC043.BMP SCROLL]] for other available types of transparencies.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

75547SOLUTION

2USAGE

Fuser jams (jam position 9). The upper roller may be damaged.DESCRIPTIO 75588SOLUTION

51 November 2002

7033

CAUSE: Incorrect replacement of the fusing unit upper claws. When replacing the upper claws, the AUX stay (p/n 55GA53450), release plates/front (p/n 55GA-5460) and rear (p/n 55GA-5470) of the upper paper exit roller unit (p/n 55GA53080) move from their original position. This allows the tips of the upper claws to either contact the upper roller at an incorrect angle (creating damage to the roller) or not contact the upper roller whatsoever (causing a paper jam).

SOLUTION: When replacing the fusing unit upper claws (normally every other PM), perform the following [[upper claw adjustment| IMAGE v:\bitmaps\CBC010.bmp SCROLL]]:1. Before removing the AUX stay and upper fixing exit plate, mark their position to the front and rear release plates.2. Unscrew and remove the upper paper exit roller unit.3. Replace the four (4) upper claws (p/n 25SA53150).4. Align the AUX stay and upper fixing exit plate to the front and rear release plates using the markings as a guide.5. Ensure that the front and rear release plates are parallel to the upper paper exit plate and .5mm distant.6. Replace the upper fuser roller (p/n 55GA53030) if damaged.7. When the fuser is reassembled and in the machine, run test copies to verify that no problem exists concerning upper claw placement.

SOLUTION 0USAGE

F28-3 (abnormal separation output) and the copies are light.

CAUSE: HV2 has failed.

SOLUTION: Replace HV2 (p/n 55GA84020). Note: The image on the drum was inspected and appeared to have good density.

DESCRIPTIO

SOLUTION

75704SOLUTION

1USAGE

INPUT COPY TIME message when interrupting the Weekly Timer.

CAUSE: This is normal operation.

SOLUTION: Timer Interrupt can be enabled (with or without a password requirement) to allow temporary use of the machine during periods when power is shut down by the Timer function. When the Weekly Timer is interrupted, usage time for the copier must be entered, thus INPUT COPY TIME is displayed.Pressing the POWER SAVER button when the Weekly Timer has shut OFF the machine will allow the Weekly Timer to be interrupted.The LCD will indicate the following after the POWER SAVER button is pressed:Input copy time0 hours (s) 5 minutes (s)1. Use the numeric keys and enter the desired interrupt hour amount. Range is 0 through 9.2. Press the START/PRINT button.3. Use the numeric keys and enter the desired interrupt minute amount. Range is 0 through 59.4. Press the START/PRINT button.5. The interrupt time period entered will briefly be displayed and, then, replaced by the normal copy screen.Note: Pressing the POWER SAVER button anytime during the interrupt copy period will return machine back to the WEEKLY TIMER OFF condition.

DESCRIPTIO

SOLUTION

75777SOLUTION

1USAGE

How to perform the Dmax adjustment.

To adjust the Dmax, perform the following:1. Power the machine OFF.2. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).3. Select [6: Image quality adj.].4. Select [1: PWM gamma (Patch)].5. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.6. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the LCD7. To end the adjustment, press [Return].8. Power the copier OFF/ON to exit the 36 mode.

DESCRIPTIO

SOLUTION

76037SOLUTION

0USAGE

52 November 2002

7033

ADJUSTMENT ERROR 0003 message while performing the PWM gamma (Patch) - SGU adjustment (36 mode).

CAUSE: When replacing the drum, the drum coupling shaft is not properly inserted into the drum flange, preventing the drum from rotating.

SOLUTION: Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling shaft. To latch the drum coupling to the drum flange, perform the following:1. Release the lock lever.2. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange.3. Ensure that the drum coupling is fully inserted into the drum flange.CAUTION: Always use the drum support tool (p/n 55GA20250), included with the machine, to properly align the drum and prevent drum damage.Be certain that the drum coupling shaft is secured with the lock lever (latching bracket auxiliary part, p/n 55GA20282) and repeat the PWM gamma (Patch) - SGU adjustment using the following procedure:1. Power the machine OFF.2. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).3. Select [6: Image quality adj.].4. Select [1: PWM gamma (Patch)].5. Press NEXT or BACK until [PWM gamma (Patch) - SGU] appears in the message display area.6. Press [400dpi] and [No.50].7. Press COPY, then select 11x17 paper.8. Press the START/PRINT button; test pattern No.50 is generated.9. Press the C and P keys simultaneously to return to the SGU test pattern screen.10. Repeat steps 6 and 7, selecting pattern No.51 instead of No,50. 11. To end the adjustment, press [Return].12. Power the copier OFF/ON to exit the 36 mode.Note: Complete drum removal and installation procedure is detailed on page 2-55 of the 7033/7040 Service Manual (July 1998).

DESCRIPTIO

SOLUTION

76048SOLUTION

0USAGE

LAST 5 MINUTE, THEN SHUTOFF message after programming the Weekly Timer.

CAUSE: The Weekly Timer was programmed based on a 12-hour clock.

SOLUTION: Program the Weekly Timer and main body clock based on a 24-hour clock.

DESCRIPTIO

SOLUTION

76081SOLUTION

1USAGE

Part numbers for the items in the IP411 upgrade kit.

IP411 upgrade kit (PCUA 950417) items:PART NUMBER ITEM127L80510 Option cooling fan127L10040 Contact fixed plate/K25SA-1080 Earth spring assembly127F10010 Board guide plate/lower127F10030 Earth spring127F-9010 Option relay board assembly127F10020 Board guide plate/upper127F90010 Option relay wiring55GA-9260 DC power source board assembly127A73010 Board MT plate/P127L90010 Option power source wiring

DESCRIPTIO

SOLUTION

76113SOLUTION

0USAGE

FS105, intermittent J72-14.DESCRIPTIO 76250SOLUTION

53 November 2002

7033

CAUSE: PS802 (conveyance drum entrance detect) is intermittently detecting paper as copies exit. SOLUTION: To verify PS802, perform the following:1. Access the 47 mode (power the machine OFF; hold down the 4 and 7 keys while powering the machine ON), input code 70, multimode P-01-P.2. Flag PS802 and monitor the operation panel LCD for a change of state.3. If no change of state is evident, clean or replace PS802 (p/n 12QV85510). Note: To check the photosensor at the finisher CB, monitor CN709-B11 with a multimeter. As PS802 is actuated, the meter should change state. If no change is identified, replace PS802.

SOLUTION 4USAGE

Can the catch tray (no finisher) capacity be changed to more than 100 copies?

The catch tray has a maximum capacity of 100 sheets and cannot be changed.

DESCRIPTIO

SOLUTION

76281SOLUTION

1USAGE

How to reset the drum counter.

To reset the drum counter, perform the following:1. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), output code 91, press P-01-P.2. Power the copier OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

76729SOLUTION

0USAGE

FS105, how to adjust the maximum number of copies, which can be stapled.

To adjust the maximum number of copies, which can be stapled, perform the following:1. Power the copier OFF.2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).3. Touch [1. Software SW] on the touchscreen.4. Use the matrix below to program the desired maximum number of copies, which can be stapled. MODE 1-3 1-4 50 copies 0 0 45 copies 1 0 40 copies 0 1 35 copies 1 15. Touch the up arrow, located furthest to the right three (3) times to access bit 3. Touch the ON key to input a data entry of 1, or the OFF key to input a data entry of 0.6. Touch the up arrow, located furthest to the right one (1) time to access bit 4. Touch the ON key to input a data entry of 1, or the OFF key to input a data entry of 0.7. Power the copier OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

76766SOLUTION

1USAGE

FS105, how to install a new staple cartridge.

To install a new staple cartridge, perform the following:1. While pressing the gray finisher release lever, slide the finisher to the left.2. Access to the staple cartridges can be obtained through two (2) cutouts in the finisher rear plate, which are now visible since the finisher was separated from the copier mainbody and moved to the left.3. Push down the green staple cartridge lever to release the staple cartridge from the cartridge holder.4. Remove the staple cartridge.5. Remove the empty staple case by pulling the staple case downward, which is opposite to the direction of the arrow cutout in the staple case.6. Firmly insert the new staple case into the staple cartridge by aligning the arrow sides of both the case and cartridge.7. Remove the holder tape, which is holding the staples in place.8. Insert the staple cartridge into the cartridge holder and push it in securely.9. Slide the finisher to the right, until the finisher is securely latched with the copier.

DESCRIPTIO

SOLUTION

76827SOLUTION

0USAGE

54 November 2002

7033

FS105, the specification for the alignment of stapled paper.

The specification for the aligment of the stapled paper is ñ 4mm.

DESCRIPTIO

SOLUTION

76964SOLUTION

1USAGE

DF311, no original feed.

PROBABLE CAUSES:1. The original feed clutch (CL302) is not engaging. To verify the operation of the original feed clutch, perform the following: a. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press P-05-P. b. In the darker blue band at the top of the touchscreen, the state of the original feed clutch is displayed. With CL302 in idle, IN:OFF is displayed. When START is pressed, OUT:ON is displayed and a single click should be heard. c. If no click is heard, remove the clutch from the feed shaft (p/n 120A15119) by releasing the retaining clip, and perform the following: I. While CL302 is still connected, locate the brass sleeve on the rear of the clutch where the retaining clip was removed. II. Rotate the white gear in idle and hold the brass sleeve. The brass sleeve should not rotate. III. Press START and turn the white gear. The brass sleeve should rotate. If not, replace CL302 (p/n 120A82020).

2. The feed assembly does not drop into position due to a failed shaft assembly.Replace the shaft assembly (p/n 120A-4670).

DESCRIPTIO

SOLUTION

76973SOLUTION

2USAGE

How to adjust the LCD density.

To adjust the LCD density, perform the follwing:1. Access the Key Operator Mode (while pressing the HELP key, power the copier ON). The Key Operator Mode screen should be displayed.2. Press [7. Panel Contrast].3. Press DARK, NOR., or LIGHT for desired CONTRAST.4. Press DARK, NOR., or LIGHT for desired BACKLIGHT.5. Press RETURN to complete the setting and return to the Key Operator Mode screen.6. Power the copier OFF/ON to return to normal operation.Note: Each time DARK or LIGHT is pressed, it changes the setting of CONTRAST or BACKLIGHT one step.

DESCRIPTIO

SOLUTION

77024SOLUTION

2USAGE

Jam position 9 at power up.

CAUSE: A failed PS29 (fixing exit sensor).

SOLUTION: To check PS29, perform the following:1. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), input code 22, press P-01-P.2. The display should change from OFF to ON when the sensor is actuated.3. If no change of state, clean or replace PS29 (p/n 552085510).Note: Before replacing the sensor, ensure that the 5V DC and ground (GND) are present at the sensor, and that there is continuity from CN69-2 on the sensor to CN33B-25 on the printer drive board (PRDB).

DESCRIPTIO

SOLUTION

77134SOLUTION

1USAGE

Marks on copies.DESCRIPTIO 77259SOLUTION

55 November 2002

7033

Escalated to Engineering:

CAUSE: Investigating possible contaminated developer.

SOLUTION: Purge the developing unit and install fresh developer. Perform the L-Detect adjustment. To perform the L-detection adjustment, perform the following:1. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).2. In the 36 mode menu screen, press [1. HV adjustment].3. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.4. Press [START], then confirm that [OK] is displayed under the RESULT heading.5. Press [RETURN] to access the 36 mode menu screen.6. Power the machine OFF/ON to exit the 36 mode.Notes:1. Engineering is requesting the developer from the problem machine as well as a management list.2. If you have equipment experiencing these symptoms, please submit a new problem through expert web including serial number and meter reading. These submissions will allow proper tracking of field impact.

SOLUTION 2USAGE

DF311. abnormal noise when opening or closing the document feeder. The RADF does not raise or lower without binding.

CAUSE: The spring within the left hinge assembly is not positioned properly.

SOLUTION: Perform the [[DF311 hinge spring position adjustment| IMAGE V:\bitmaps\CBC014.bmp SCROLL]] using the positioning jig (p/n 120A-F010). Check the DF311 hinge on the next service call or PM. The adjustment (if required) takes approximately 3 minutes to perform. If the adjustment is unsuccessful, replace the left hinge assembly (p/n 120A-1141).Note: Machines affected have the serial number 55QE11528 and below.

DESCRIPTIO

SOLUTION

77297SOLUTION

0USAGE

Prevention of injury when removing a jam from the fusing unit.

[[Installation of protective covering| IMAGE V:\bitmaps\CBC013.bmp SCROLL]] on the exit side (left) of the machine. The protective material (p/n 55GA10700) covers sharp edges that may cause injury when removing a jam.Machines from serial numbers 55QE11757 - 55QE12528, 55QE13122 and above have been modified in production.

DESCRIPTIO

SOLUTION

77301SOLUTION

0USAGE

When the 7033 is configured as a printer, auto reset does not occur after a print job has completed.

CAUSE: Auto reset is not enabled in the printer mode.

SOLUTION: Newer Flash ROM revisions have a screen for setting the auto reset function specifically for the printer. This firmware can be downloaded from the Konica digital [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Refer to the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information. To program the amount of time before the machine resets to original settings, perform the following: 1. Access the Key Operator Mode (hold down the help key while powering the machine ON). Note: If necessary, enter the 4-digit key operator password and touch OK to display the Key Operator Mode Screen. 2. Press the Printer key on the touchscreen.3. Press the EDIT key to enable auto reset, and continue to press the EDIT key until the desired reset time is displayed. 4. Power the machine OFF/ON to exit the Key Operator Mode.Note: This setting also affects the amount of time before ENTER PASSWORD is displayed if the ECM mode is enabled.

DESCRIPTIO

SOLUTION

77361SOLUTION

0USAGE

How to duplex copies, 7033.DESCRIPTIO 77438SOLUTION

56 November 2002

7033

To duplex copies, perform the following:1. Press COPY MODE on the LCD.2. Press [2-2] to duplicate two-sided copies.3. Press [1-2] to make two-sided copies from one-sided originals.4. Press OK.5. Place the originals in the document feeder and press Start Print.

To make 1:2 copies using the platen glass, perform the following:1. Place the first original face down on the platen glass.2. Press COPY MODE on the LCD.3. Press [1-2] and, then, OK.4. Press SCAN on the upper right corner of the screen.5. After the first original is scanned, repeat the process for the second orginal and, then, press Start Print.

SOLUTION 0USAGE

FS105, STAPLER FAILURE message at power up.

CAUSE: A bent mounting bracket for the stapler safety switch (MS804).

SOLUTION: Ensure that MS804 actuates when the shutter below it is raised. Reform the mounting bracket, if necessary.

DESCRIPTIO

SOLUTION

77439SOLUTION

0USAGE

ADJUSTMENT ERROR 0005 while performing PWM gamma (patch) Dmax adjustment.

CAUSE: The front door switch (MS1) has failed.

SOLUTION: To check the operation of the front door switch, perform the following:1. Power the copier ON.2. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.Note: CN82 is a 6-pin connector located on the rear, upper right corner of the copier approximately 1.5 inches below the main power switch (SW1).3. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage would be indicative of internal arcing within the front door switch.4. Replace the front door switch (p/n 40AA85010) as necessary.Note: Refer to [[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.

DESCRIPTIO

SOLUTION

77650SOLUTION

3USAGE

Error indicator light comes on when accessing any 36 mode function.

POSSIBLE CAUSES:1. Copier is recognizing a paper jam - Clear jam.2. Copier is recognizing a door open - Close all the doors.3. Poor connection between the fixing unit & the main body - Check the pins in the blue connector block.4. Inconsistent front door switch (MS1) actuation or the interlock switch has failed - Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may marginally be pushing the plunger of MS1. Replace the actuator with the modified style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010).

DESCRIPTIO

SOLUTION

77652SOLUTION

1USAGE

How to use booklet mode.DESCRIPTIO 77676SOLUTION

57 November 2002

7033

Booklet mode is used to copy four originals at a time onto one sheet of paper; two on the face side and two on the reverse side. The copies, when folded and placed on top of each other, can be read in sequence.To select booklet mode, perform the following:1. Press the Application button.2. From the Select Application Function screen, press Booklet3. Press OK.4. Press Copy Size.5. Press the proper copy size (11x17 for 8.5x11 originals or 8.5x11R for 5.5x8.5 originals).6. Press OK.7. Place the one-sided originals face side up in sequential order into the RADF.8. Press the Start Print button.Note: When booklet mode is selected, the RADF mode is automatically selected, and cannot be canceled. However, if the memory mode is selected simultaneously with the booklet mode, the RADF mode is not automatically selected.

SOLUTION 0USAGE

DF311, J65-4 at power up.

CAUSE: Failed PS309 (original reversal detect).

SOLUTION: To check PS309, perform the following: 1. Access the 47 multimode (power the machine OFF, then, while holding down on the 4 and 7 keys, power the machine ON), input code 60, press P-05-P.2. Install an original into the reversal section of the RADF .3. A change of state should be indicated on the control panel.4. If no change occurs, replace PS309 (p/n 120A85520).5. Power the machine OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

77955SOLUTION

0USAGE

Unable to achieve the correct grid voltage.

PROBABLE CAUSES:1. The door switch (MS1) actuator on some machines is too short to actuate the door switch.A new actuator (p/n 55GA12240) is available to correct this problem. It has been installed during production beginning with serial number 55HE05302. Refer to [[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.Note: To prevent future problems, replace MS1 (p/n 40AA85010) when replacing the actuator.

2. The front door switch (MS1) has failed.Check the operation of the front door switch by performing the following: a. Power the copier ON. b. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.Note: CN82 is a 6-pin connector located on the rear upper right corner of the copier approximately 1.5 inches below the main power switch (SW1). c. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage would be indicative of internal arcing within the front door switch. d. Replace the front door switch (p/n 40AA85010) as necessary.Note: As a temporary measure, the switch contacts can be carefully cleaned.

DESCRIPTIO

SOLUTION

77996SOLUTION

0USAGE

Faded copies on the trail edge. A PM was recently done.

CAUSE: The grid sheet on the charge corona has been installed backwards (from front-to-rear).

SOLUTION: Confirm that the wider section is installed correctly toward the front of the copier/printer.

DESCRIPTIO

SOLUTION

78027SOLUTION

0USAGE

How to reset the PM counter.DESCRIPTIO 78103SOLUTION

58 November 2002

7033

To reset the PM counter, perform the following:1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys, power the machine ON), output code 91(check that "091-00" appears on the message display).2. Press the P button.3. Press "1" using the numeric keys (check that "091-01" appears on the message display).4. Press the Start print button. NOW is displayed at the OUT item of the message area.5. After the copy count of the drum is reset, FIN will be displayed.6. To end this operation, press the Stop/Clear button.7. Power the machine OFF/ON to exit the 47 mode.

SOLUTION 0USAGE

How to print out the total number of copies and printed pages.

The management list contains the number of copies/prints. To access the management list, perform the following:1. Access the 36 mode (power the machine ON by operation panel switch while holding down the 3 and 6 keys). 2. Select [7: List Print].3. Select [4: Management List].4. Press the copy button on the touchscreen. 5. Select the paper size.6. Press Start. Note: The Total copy count and print count are on the first page of the Management List. 7. Press Stop after the first page is printed. 8. Power OFF/ON with the operation panel power switch to exit the 36 mode.

DESCRIPTIO

SOLUTION

78145SOLUTION

0USAGE

When copying in book copy mode with green or blue originals, the machine exits two sheets with no image.

Escalated to Engineering:

With white originals the book copy mode functions properly.This machine had the following flash ROMs:System 36B11Image 24Panel 10RADF 15Finisher 18Optical 16

Two lab machines were tested. One with level 34 ROMs and one with level 25 ROMs. The machine with level 34 operated the same as the field machine. The machine with level 25 ROMs functioned normally.Note: If you have equipment experiencing these symptoms, please submit a new problem through expert web including serial number and meter reading. These submissions will allow proper tracking of field impact.

DESCRIPTIO

SOLUTION

78328SOLUTION

0USAGE

DF311, RADF FAILURE/PLEASE CALL SERVICE message (red error light is ON).

PROBABLE CAUSES:1. M302 (original feed motor) is not initializing at power up. The 2-pin connector (CN19 - black and red) to the motor is not fully seated, resulting in no M302 operation. Normally, M302 will rotate at power up and spin a timing disc which is detected by PS304 (motor clock detect).Reseat CN19 to M302.Notes: a. M302 can be tested in 47 multimode (hold down 4 and 7 at power up), output code 60, press P-00-P. b. RADF FAILURE messages will not display any F-codes, although a F-code will be registered in the collection data. Collection data can be seen through the LCD screen in the 25 mode or by printing out a management list from the 36 mode. c. As an example, this above-mentioned problem registered a F67-2 code in the collection data.

2. A failed RADF IF wiring harness.Replace the IF wiring harness (p/n 120A90080).

DESCRIPTIO

SOLUTION

79821SOLUTION

0USAGE

59 November 2002

7033

How to scan different standard size originals from the platen glass, and copy them all on the same size paper.

To scan different standard size originals from the platen glass, and copy them all on the same size paper, perform the following:1. Place the first original on the platen glass.2. Select the desired paper size onto which the originals should be copied.3. Press the APPLICATION key.4. Touch the MIXED ORIGINAL key and then the MEMORY COPY key, followed by the OK key on the LCD.5. Touch the SCAN key on the LCD.6. Lift the RADF and place the next original on the platen glass.7. Touch the SCAN key on the LCD.8. Repeat steps 6 and 7 until all originals are scanned.9. Press START/PRINT to have the originals copied. All originals are automatically reduced or enlarged to fit on the selected paper size.

DESCRIPTIO

SOLUTION

79832SOLUTION

0USAGE

Lead edge registration for the scanning mode is incorrect and cannot be adjusted.

CAUSE: When the registration timing adjustment in the 36 mode is performed, the scan registration is also changed, but in the opposite direction (i.e., adjusting the copy registration in order to move the image toward the lead edge causes the image to move toward the trail edge in the scan mode). This is a product limitation.

SOLUTION: In the 36 mode, the lead edge adjustment (engine restart timing on page 5-57 in the 7033/7040 Service Manual, 5/98) corrects half the amount of image position difference between normal copy and scan copy, aligning the images at the same position. Prior to performing this adjustment, ensure that the drum clock adjustment is completed.Additionally, in the 36 mode, the reading position adjustment (image read point adjustment page 5-65 in the 7033/7040 Service Manual, 5/98) adjusts read position. All adjustments should be completed prior to performing this adjustment.

DESCRIPTIO

SOLUTION

79833SOLUTION

0USAGE

With the Mixed Original mode selected, originals are scanned but no copies are produced and no error message is indicated.

CAUSE: APS for the paper trays is not enabled.

SOLUTION: To program paper tray APS, perform the following:1. Access the Key Operator Mode (press and hold the help key while powering the machine ON).2. Press the down-arrow key on the touchscreen3. Select [13: Memory SW].4. Scroll to [ATS/APS SW (Tray 1)] using the arrow keys located on the right side of the display.5. Select EDIT to turn the feature ON or OFF for trays 1 through 3, according to the applicable mixed original mode paper sizes.6. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

79834SOLUTION

0USAGE

Will there be a fax option for the 7033?

There will NOT be a fax option for the 7033.

DESCRIPTIO

SOLUTION

79841SOLUTION

0USAGE

FS105, unable to select the staple feature.DESCRIPTIO 79907SOLUTION

60 November 2002

7033

CAUSE: TRAY 1 is selected in the Finisher Mode.

SOLUTION: To allow the finisher to staple, perform the following:1. Press OUTPUT to display the Finisher Mode screen.2. Touch Tray 2 or Tray 3. The sort and staple features are not available for Tray 1.3. Touch STAPLE SET. The Staple Location Selection screen will be displayed.4. Press one of the eight selections for either 1-position or 2- position stapling. See page 7-11 in the User's Manual for staple location reference.5. Press OK on the Staple Location Selection screen to return to the Finisher Mode screen. The STAPLE and SORT modes are highlighted.6. Touch OK on the Finisher Mode screen to complete the setting, returning to the basic screen.7. Select additional copying features, as desired.8. Enter the desired print quantity.9. Position originals face up in the document feeder (50 originals can be set). When using platen memory copy, position original face down on the platen glass and touch SCAN on the basic screen.Note: Do not scan more than 51 images.10. Press START PRINT.Note: When only one original or more than 50 originals are to be copied, the sort/staple mode is ineffective.

SOLUTION 1USAGE

PROCESSING DATA message is displayed on the operation panel and the 7033 will not print.

CAUSE: The machine is configured as a printer (connected) and no finisher is attached to the main body.

SOLUTION: A finisher (FS105 - PCUA 950407) must be installed on the main body to allow printing when system software version 4.1.2 is loaded in the print controller.Note: Upgrading system software version 4.1.2 with the patch still does NOT allow the printer to function without a finisher.

DESCRIPTIO

SOLUTION

79961SOLUTION

0USAGE

Product Configurator, 7033.

[[7033 Copier/Printer System Configurator| IMAGE V:\BITMAPS\CBC023.bmp SCROLL]]

DESCRIPTIO

SOLUTION

79968SOLUTION

0USAGE

When attempting to copy a small dark-colored original in the non-image area erase mode, the copies are blank.

CAUSE: This is the correct operation for the machine. In non-image area erase mode, the machine is looking for a distinct definition line between the "sky" (black), and the sheet of paper (white). If a dark original is used, there is no definition line. The machine will not be able to distinguish where the darkness from the "sky" ends, and the dark original begins.

SOLUTION: Copy the dark-colored original with the DF311 closed.

DESCRIPTIO

SOLUTION

80023SOLUTION

1USAGE

Intermittent J34-4 during operation with no finisher (FS105) installed,

CAUSE: Paper exit sensor shaft (p/n 55GA48260) catches on the lever plate (p/n 40AA46250). The problem may get worse as paper is stacked on the exit tray. This is because the weight of the paper pulls on the exit door, causing the lever plate and the sensor shaft to come in contact.

SOLUTION: Slightly reposition the entrance guide material (p/n 55GA48170) so that the tension of the exit door is not excessive.

DESCRIPTIO

SOLUTION

80306SOLUTION

2USAGE

When checking the FlashROM version from the operation panel, what is designated by the alphanumeric value included with the system control version number?

Production machines containing version 34 or higher ROMs have the ability to display the main body boot program version as well as the ROM version. The LCD will indicate the ROM version followed by the boot program version (example: 34 B11). This has no effect on machine operation.Note: The change is not usually noticed until the ROMs are upgraded.

DESCRIPTIO

SOLUTION

80348SOLUTION

1USAGE

61 November 2002

7033

How to input the Weekly Timer interrupt time period.

Pressing the POWER SAVER button when the Weekly Timer has shut OFF the machine will allow the Weekly Timer to be interrupted.The LCD will indicate the following after the POWER SAVER button is pressed:Input copy time0 hours (s) 5 minutes (s)1. Use the numeric keys and enter the desired interrupt hour amount. Range is 0 through 9.2. Press the START/PRINT button.3. Use the numeric keys and enter the desired interrupt minute amount. Range is 0 through 59.4. Press the START/PRINT button.5. The interrupt time period entered will briefly be displayed and, then, replaced by the normal copy screen.Note: Pressing the POWER SAVER button anytime during the interrupt copy period will return machine back to the WEEKLY TIMER OFF condition.

DESCRIPTIO

SOLUTION

80383SOLUTION

0USAGE

PLEASE INSERT TRAY displayed and the machine will not initialize.

CAUSE: Corrupted (incorrect) data for software dipswitch 3-1.

SOLUTION: To reset corrupted data, perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Select [1: Software switch setting].3. Select software dipswitch #3 using the left up/down arrow.4. Select bit number one.5. Set the switch to 0 (OFF).6. Press PREVIOUS SCREEN to end setting.7. Power OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

80389SOLUTION

1USAGE

What items are necessary to connect the 7033 as a printer?

To connect the 7033 as a printer requires:1. An IP402 (Item #950408) or IP402 PLUS (Item #950730) print controller with an IP upgrade kit (Item #950417).2. A minimum system ROM flash level of 37.0 and image ROM flash level 25.0. If a 7033 does not have upgraded firmware, the machine should be flashed to the latest level. To flash the 7033 ROMs, use the [[Windows* 95| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.[[Internal Link for Faxing/Printing Windows 95 Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC004.txt]][[7033 EPROM History| FILE V:\text\EPROM\7033.txt NEW]]3. There are also options available:ITEM # DESCRIPTION950419 PostScript* Kit950789 Ethernet Network Interface Card (KN301)950781 Memory, 32MB SIMM (IP402 only)950022 Memory, 16MB DIMM (all DIMM memory is for the IP402 PLUS) 950023 Memory, 32MB DIMM950807 Memory, 64MB DIMM950808 Memory, 128MB DIMMNote: External print server devices may be used as recommended in your KNAS response.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

80434SOLUTION

1USAGE

No feed from the bypass tray.

CAUSE: One of the three nylon stop rings attached to the manual feed conveyance shaft (p/n 55GA42180) or the manual feed driving shaft (p/n 55GA42090) is missing. These shafts are held in place by the 'stop rings' (described as shaft PS material in the Parts Catalog).

SOLUTION: Replace the shaft PS material (p/n 40AA40150).Note: Refer to the illustration on page 26 of the Parts Catalog (6/98).

DESCRIPTIO

SOLUTION

80680SOLUTION

1USAGE

62 November 2002

7033

Can the machine scan a document into memory for later recall?

This product is not capable of scanning and storing documents in machine memory for later recall.

DESCRIPTIO

SOLUTION

80916SOLUTION

1USAGE

Symptoms and solutions for MS1 related issues.

If any of the following symptoms are encountered...1. Intermittent blank copies/prints.2. Intermittent FRONT DOOR OPEN message.3. Copies are very light, have lines, unreadable characters, gray background or a portion of the image is missing.4. ADJUSTMENT ERROR 0005 while performing PWM gamma (patch) Dmax adjustment.5. Error indicator light comes on when accessing any 36 mode function.6. Unable to achieve the correct grid voltage....refer to the solutions below:

SOLUTIONS1. The front door switch (MS1) has failed.Check the operation of the front door switch by performing the following: a. Power the copier ON. b. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.Note: CN82 is a 6-pin connector located on the rear upper right corner of the copier approximately 1.5 inches below the main power switch (SW1). c. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed voltage, while the machine is making copies, would be indicative of internal arcing within the front door switch.2. Inconsistent front door switch (MS1).Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may marginally be pushing the plunger of MS1. Replace the actuator with the modified style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to [[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.

DESCRIPTIO

SOLUTION

80943SOLUTION

1USAGE

DF311, J65-1 at power up.

CAUSE: The original registration sensor reflect plate surface has been scratched, causing the RADF to sense a jam.

SOLUTION: To check the operation of the original registration sensor (PS306), perform the following:1. Power the copier OFF.2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press P-03-P.3. The state of the original registration sensor will be displayed to the right of IN: (located in the dark blue band at the top of the touchscreen), with no paper present at the original registration sensor, IN:OFF should be indicated.4. If IN:ON is indicated in the dark blue band of the touchscreen, the machine is sensing a jam at the original registration sensor.5. Open the RADF upper open-close cover (p/n 120A12020). Clean and inspect both the original registration sensor and the reflect plate (located above the original registration sensor in the upper open-close cover).6. The operation of the original registration sensor can be checked by placing a small mirror directly above the original registration sensor. The state of the original registration sensor should change from [IN:ON] to [IN:OFF].7. If the original registration sensor checks properly, the reflect plate is not transmitting the emitter beam of the original registration sensor to the receiver portion of the original registration sensor. Replace the reflect plate (p/n 120A45170) as necessary.

DESCRIPTIO

SOLUTION

81000SOLUTION

1USAGE

63 November 2002

7033

Decibel rating, 7033.

The decibel rating is less than 55db in standby, and less than 71db while copying.

DESCRIPTIO

SOLUTION

81522SOLUTION

1USAGE

What FlashROM version(s) should be used with IP system software version 2.1.0?

FlashROM system version 34 or 35, and image version 24 must be used on the main body if the IP402 system code is 2.1.0. FlashROM system version 37 and image version 25 MUST be used if the IP402 system code is at level 4.1.2.

DESCRIPTIO

SOLUTION

81539SOLUTION

1USAGE

FS105, jam position 12 whenever a copy enters Tray 2 or Tray 3.

CAUSE: The actuator for PS804 (paper through detect) is missing, therefore, not detecting the sheet of paper as it is conveyed by the drum into the tray.

SOLUTION: The actuator should be visible to the left of the finisher conveyance drum, protruding through the staple PV plate (p/n 120H45280). Replace the actuator (p/n 120H45220) and sensor spring (p/n 120H45270) if needed.Note: The sensor is visible after removing the rear drum cover (p/n 120H45030)

DESCRIPTIO

SOLUTION

81560SOLUTION

1USAGE

FS105, J72-14 whenever a copy enters Tray 2 or Tray 3.

CAUSE: The actuator for PS804 (paper through detect) is missing, therefore, not detecting the sheet of paper as it is conveyed by the drum into the tray.

SOLUTION: The actuator should be visible to the left of the finisher conveyance drum, protruding through the staple PV plate (p/n 120H45280). Replace the actuator (p/n 120H45220) and sensor spring (p/n 120H45270) if needed.Note: The sensor is visible after removing the rear drum cover (p/n 120H45030)

DESCRIPTIO

SOLUTION

81572SOLUTION

1USAGE

How to print the ECM usage data.

To print ECM usage data, perform the following:1. Power the copier OFF.2. Enter the Key Operator Mode (power the copier ON, while pressing the HELP key).3. Touch the down arrow, located on the lower left corner of the touchscreen.4. Press [14. List Print] on the touchscreen.5. Press [User setting list] on the touchscreen.6. Touch the [OK] key on the LCD.7. The ECM usage data will be printed on page 3 of the User setting list.8. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

81588SOLUTION

1USAGE

Main body locks up while flashing system firmware.DESCRIPTIO 81633SOLUTION

64 November 2002

7033

CAUSE: The parallel port setting in the PC CMOS is not set to Standard (Normal). It may be set to either ECP or EPP, which will cause a corrupt flash process. SOLUTION: Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility (refer to your motherboard manual for instructions). Parallel port verification (not a change) is made by right-clicking on My Computer > click on Properties > click on Device Manager tab > click on the [+] symbol to open Ports > double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].Notes: 1. Once the port setting is set to standard mode, re-flash the firmware. For procedures on how to flash the firmware, refer to 7040/7033 [[Technical Bulletin #7| IMAGE V:\BITMAPS\CBC027.bmp SCROLL]]. 2. If the 7033 will not allow access to 25 mode, perform the following: a. Power the copier OFF (SW2 [operation panel] first, then SW1 [left rear]). b. Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7033. c. Power the copier ON (SW1 [left rear]) first, then SW2 [operation panel]). d. Send the system firmware from the laptop PC or the ICW TOOL to the 7033. The green data light will begin blinking. e. The LCD display will reappear, in the normal ISW flash mode screen, when the system firmware has completed its flash. f. Flash the image firmware.

SOLUTION 0USAGE

No power. Display is blank with only the green data light ON.

PROBABLE CAUSES:1. System firmware is corrupt; possibly due to a sudden loss or surge of AC power supplied to the copier.Flash both the system and image firmware. If the 7040 will not allow access to 25 mode, perform the following: a. Power the copier OFF (SW2 [operation panel] first, then SW1 [left rear]). b. Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7040. c. Power the copier ON (SW1 [left rear]) first, then SW2 [operation panel]). d. Send the system firmware from the laptop PC or the ICW TOOL to the 7040. The green data light will begin blinking. e. The LCD display will reappear, in the normal ISW flash mode screen, when the system firmware has completed its flash. f. Flash the image firmware.Notes: 1. For procedures on how to flash the firmware, refer to 7040/7033 [Technical Bulletin #7]. Currently main CB system firmware is at level 37 and Image firmware is at level 25.2. It is highly recommended that all 7040's and 7033's be plugged into a power tamer device (p/n 11515C) for added protection.

2. Failed main CB. A sudden loss or surge of AC power supplied to the copier may have caused the main CB failure.Replace the main CB (p/n 55GA-9300).Notes: a. It may be necessary to flash the copier firmware because of the possibility that the replacement main CB may not have the correct system firmware level to match the level of the image firmware on the Image Processing board. For procedures on how to flash the firmware, refer to 7040/7033 [Technical Bulletin #7]. Currently main CB system firmware is at level 37 and Image firmware is at level 25. b. It is highly recommended that all 7040's and 7033's be plugged into a power tamer device (p/n 11515C) for added protection.

DESCRIPTIO

SOLUTION

81634SOLUTION

5USAGE

Paper jams only when ECM times out or the key counter is removed.DESCRIPTIO 81668SOLUTION

65 November 2002

7033

CAUSE: A software dipswitch setting is incorrect.

SOLUTION: To program the correct dipswitch setting, perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Select 1: Software switch setting.3. Select software dipswitch #1.4. Select bit zero.5. Set 1-0 to 0 (OFF) to ignore when key is removed.6. Press PREVIOUS SCREEN to end setting.7. Power OFF/ON to exit the 25 mode.

SOLUTION 1USAGE

How to program user-set 1 and user-set 2 density.

To program the user-set densities, perform the following:1. Access the Key Operator Mode (power the copier ON while pressing the Help key).2. Enter the key operator pass code if necessary and press the OK key.3. Press [3: Preset Key].4. Press [1. Density].5. Press [Userset 1 or Userset 2].6. Select the desired density and press the Start Print button to output a test copy.7. Press [OK].8. Press [Return] to return to the key operator screen.9. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

81684SOLUTION

1USAGE

Code 81-02 when flashing ROMs.

CAUSE: Machine ROMs flashed with 7040 software instead of 7033.

SOLUTION: Flash the ROMs with the latest 7033 version, using a computer. To flash the 7033 ROMs, use the [[Windows* 95| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.[[Internal Link for Faxing/Printing Windows 95 Flash procedure.| RUN V:\text\Wordpad.exe v:\text\CBC004.txt]][[7033 EPROM History| FILE V:\text\EPROM\7033.txt NEW]]

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

81705SOLUTION

0USAGE

Wavy test prints with an excessive high pitch noise when performing the 600dpi Image Quality adjustments.

CAUSE: Failed M5 (polygon motor) in the write unit.

SOLUTION: Replace the write unit.Notes:1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive board (p/n 55HA-9250).2. If the serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive board (p/n 55GA-9250).

DESCRIPTIO

SOLUTION

81779SOLUTION

1USAGE

Copies are blank, black or have a scrambled image.

CAUSE: The main harness between the DF311 and the 7033 is pinched between the document feeder rear cover and rear bottom frame. This will cause the problem with both RADF and platen copies. Verify by disconnecting the DF311 and making copies from the platen glass.

SOLUTION: Repair or replace the main DF311 wiring harness (p/n 120A90080).Note: Image quality may be OK with internal test patterns.

DESCRIPTIO

SOLUTION

81919SOLUTION

1USAGE

Code 81-01 after flashing the ROMs.DESCRIPTIO 82214SOLUTION

66 November 2002

7033

CAUSE: The image control board flash did not complete or 7040 files were used instead of 7033.

SOLUTION: Reseat all connectors on the image CB, the scanner DB, the printer DB, and the main CB. If the problem still exists, replace the image CB (p/n 55PA-9020) and reflash the ROMs using the [[Windows* 95| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION 0USAGE

J34-5 while copying (no finisher installed).

CAUSE: The reversal gear idler shaft/B (p/n 55GA48140) is loose from the main body. This causes the reversal gear (p/n 55GA77340) to wobble, creating insufficient drive to the paper exit drive gears on the paper exit door.

SOLUTION: Tighten the screw that mounts the reversal gear idler shaft/B to the main body.Notes:1. The screw is located at the rear of the machine directly below the reversal paper exit motor (M12).2. A grinding noise may also occur prior to the paper jam.3. Machine may work fine when copying in the copy face up output mode.

DESCRIPTIO

SOLUTION

82252SOLUTION

3USAGE

How to obtain the ISW Windows* utility.

[[How to obtain the ISW Windows utility| URL http://techweb.konicabt.com/tpm/media/iswhowtoget.txt]]

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

82529SOLUTION

0USAGE

Setup Checklist, 7033.DESCRIPTIO 83183SOLUTION

67 November 2002

7033

INSTALLATION1. When installing developer, note voltage stamped on drum flange for Charge Grid Voltage Adjustment.2. Install additional memory if requested.3. Install the Interface Kit if the unit is to be connected.4. Unless customer applications warrant otherwise, set up paper drawers as follows: a. If the machine has a DB 208: Tray 1 8.5x11 Tray 2 8.5x11 Tray 3 8.5x14 Tray 4 11x17 b. If the machine has a DB 608: Tray 1 Universal Tray 2 8.5x14 Tray 3 8.5x115. Perform Document Feeder Alignment and Height adjustments (DF311 Pages 6 & 7).6. Install the FS105.

PRELIMINARY ADJUSTMENTS1. To prevent jams at setup, perform the following: a. Power the copier OFF. b. Withdraw all trays of the main body and drawerbase. c. Access the 47 multimode (power the main switch ON while pressing 4 and 7 simultaneously), output code 21, press P-01-P. d. Press the START PRINT button. e. Wait for a few seconds, and then press the STOP/CLEAR button. f. Using the numeric keypad, press P-05-P. g. Press the START PRINT button. h. Wait for a few seconds, and then press the STOP/CLEAR button. i. Power the main switch OFF/ON to exit the 47 mode.Note: This adjustment ensures that the motor drive is properly aligned and meshed.2. Perform Charge Grid Voltage Adjustment (36 mode, menu 1).3. Perform L-Detection and all Image Quality Adjustments listed at the end of the InstallationProcedures that come with the machine.

KEY OPERATOR MODE SETTINGS1. Access the Key Operator Mode (power the machine ON while holding the help button).2. Select [1 System Initial] > [Time] and program Date & Time.3. Select [2 Copier Initial] > [1 Copy Mode] and program it to 1:1 default.4. Select [2 Copier Initial] > [5 Output] and program to Tray 2.5. Select [10 Perform Control Panel Adjustment].6. Set [13 Memory Switches] menu as follows: a. Auto Reset Timer to 180 Sec. b. Auto Reset Effect to Initial Settings. c. Load RADF Effect to RADF Only. d. Non-Image A. Erase to APS/AMS only. e. RADF Frame Erase to 2mm. f. Auto Tray Switch to ON. g. Platen APS to ON. h. RADF APS to ON. i. ATS/APS (Bypass) to ON. j. ATS/APS (Tray 1) to ON. k. ATS/APS (Tray 2) to ON. l. ATS/APS (Tray 3) to ON. m. ATS/APS (Tray 4) to ON. n. Platen AMS to ON. o. RADF AMS to ON. p. Staple Mode Reset to OFF. q. Key Click Sound to HIGH. r. Job Memory Recall to OFF. s. Sheet Insertion to Tray 1. t. 5.5x8.5 Original Type to Portrait. u. Rotation to ON for APS/AMS. v. 1SHOT Indication to 3 sec. w. Booklet to Left Binding. x. Folded Original Mode to OFF.

SOLUTION 0USAGE

68 November 2002

7033

7. Select [12 Auto Low Power-Auto Shut Off] menu and set to the following: a. Set Auto Shut Off to 240 minutes. b. Set Auto Low Power to 240 minutes. c. Select "Next Setting" icon. d. Program Auto Shut Off to OFF.

25 MODE SETTINGS1. Confirm EPROM levels and upgrade if needed.2. Access the 25 mode and select [9 Indication of ROM Version].Note: Minimum requirements are listed below. Install higher level if available. System Control = Version 37 (flash with ISW Tool or laptop) Image Control = Version 25 (flash with ISW Tool or laptop) DF311 = Version 16 (physical EPROM Change) FS105 = Version 18 (physical EPROM Change)3. Select [1. SOFTWARE SWITCH SETTINGS] and set to the following: 7-3 to 1 (This selects 8 « x 11 when very small original is detected by Platen APS) 7-4 to 0 (This selects 8 « x 11 when very small original is detected by Platen APS) 7-7 to 1 (Turns off full auto screen) 8-0 to 1 (Eliminates all non image areas in the Non Image Erase Mode) 8-7 to 1 (To access Data Collection modes) 10-7 to 1 (Displays Jam Codes rather than Jam Positions) 11-5 to 1 (Turns on single layer screen on touch panel) 21-3 to 1 (Enables DIPSW 7-7 and 7-4 to select 8.5x11 when small original is less than 30mm from the scale plate)4. Select [2. PAPER SIZE SETTING] and set to appropriate sizes.5. Select [7. TELEPHONE NUMBER SETTING] and set Customer support telephone number to 1-800-456-5664.6. Select [8. INDICATION OF M/C SERIAL NUMBER] and program accessory serial numbers.

36 MODE SETTINGSSelect [TIMING ADJUSTMENTS] menu 2 (check all and adjust if necessary):1. Drum Clock/ Horizontal Adjustment a. Drum Clock (printer) - adjusts internal test chart magnification lead-to-trail. Measure from mark to centerline. Should be 103 mm. b. Drum Clock adjustment (Platen) - adjusts magnification from lead-to-trail edge. Set for 1:1 exactly. c. Platen Horizontal Magnification - adjusts magnification front-to-rear. d. Drum Clock (RADF 100%)Note: Do 100% first and 50% last. e. Drum Clock (RADF 200%) f. Drum Clock (RADF 400%) g. Drum Clock (RADF 50%)2. Restart Timing a. Inspect Restart timing from each individual tray including the bypass tray and ADU. b. Pressing the "next" Icon will take you to the specific device to be inspected and/or adjusted. c. RADF Front side - inspect using the ADF Adjusting Chart (p/n 120A97110). d. RADF Back side - inspect using the ADF Adjusting Chart. Use [+] to advance paper timing and [-] to retard paper timing.3. Paper Feed Loop Adjustment Check for proper loop at second paper feed roller from the bypass tray and other trays.4. Lead Edge Timing Adjustment (Lead Edge Deletion) Adjust for proper lead edge deletion for copies from the glass.5. Centering Adjustment (Front-to-Rear Zoning)Inspect Centering adjustments for each individual tray including the bypass tray, ADU, platen, and the RADF. Pressing the "next" icon will allow selection of the specific device to be inspected and/or adjusted.6. Image Quality AdjustmentRADF Scan Density adjustment using the White Chart (p/n 120A97120).

FINAL PREPARATION1. Run 25 copies out of each paper tray including the bypass tray. 2. Make 50 two-sided copies to use as originals; run two sets (2:2) and (Double Staple).3. Fill out History sheet for machine (use a meter reading of 1).4. Print out the Jam Log sheet for machine.5. Retain a copy of the History sheet, Jam Log sheet, Potential test chart, and this checklist and turn in to the Group Leader or Field Manager.

69 November 2002

7033

6. Place the History sheet and the Jam Log sheet in a packing slip holder on the back cover of the machine, or in the Users Guide holder.

J34-2 (jam position 10) when duplexing.

CAUSE: A worn actuator on the paper exit sensor (PS1).

SOLUTION: Replace the fixing exit actuator (p/n 55GA53360).

DESCRIPTIO

SOLUTION

83198SOLUTION

1USAGE

ISW Trns utility specifications.

[[ISW Trns utility specifications.| IMAGE v:\bitmaps\ISW006.bmp SCROLL]]

DESCRIPTIO

SOLUTION

83387SOLUTION

0USAGE

ISW Tool specifications.

[[ISW Tool specifications.| IMAGE v:\bitmaps\ISW007.bmp SCROLL]]

DESCRIPTIO

SOLUTION

83393SOLUTION

0USAGE

Light band on the front edge of copies and internal test patterns running lead-to-trail approximately 1-inch wide.

CAUSE: The fourth mirror (p/n 55GA65080), which is located above the drum and reflects the emitted laser light from the write unit onto the drum surface, is dirty.

SOLUTION: To clean the fourth mirror, perform the following:1. Power the copier OFF.2. Remove the drum unit.3. Inspect the fourth mirror surface for any signs of dusting or fogging. Thoroughly clean the mirror surface with glass cleaner and a soft cloth or cotton pad.4. Reinstall the drum unit.5. Power the copier ON.

DESCRIPTIO

SOLUTION

83948SOLUTION

1USAGE

Cannot enter all 256 ECM passwords.

CAUSE: The User's Reference Guide indicates the ECM stores up to 256 passwords. The memory area allotted is for all ECM passwords. Depending on the amount of data entered, the total memory area is reduced (similar to scanning documents into memory). When memory is full, the remaining passwords cannot be entered.

SOLUTION: Edit the programmed passwords (shorten the names to free up memory).

DESCRIPTIO

SOLUTION

83999SOLUTION

2USAGE

Auto layout and document feeder compatibility.

The RADF cannot be used with auto layout. For proper image placement, the original must be at the rear left corner on the platen glass.

DESCRIPTIO

SOLUTION

84375SOLUTION

3USAGE

While upgrading FlashROMs using the ISW Trns utility, the PC (laptop) lost power during file download. The 7040 LCD is blank and the 25 mode cannot be accessed to restart the

To restart the flash of the 7040 system ROMs, perform the following:1. Power OFF the main switch (SW1 on the left rear of the 7040) for at least 5 seconds.2. Power ON the 7040. The DATA LED should be illuminated solid green.3. Restart flash from PC. The DATA LED should flash green.4. PC will indicate when flash is complete.

DESCRIPTIO

SOLUTION

84423SOLUTION

0USAGE

70 November 2002

7033

F55-1 at power up.

CAUSE: DCPS1 failed.

SOLUTION: Check for 24V DC at CN381-5 and CN381-6. Also check for 28V DC at DCPS1 CN380-1. If there is no 24V DC or 28V DC present, replace DCPS1 (p/n 55GA84510).

DESCRIPTIO

SOLUTION

84435SOLUTION

1USAGE

Teflon coating is wearing off the edges of the upper fuser roller at the paper edge contact point. The problem appears at approximately 70,000 to 80,000 copies.

Escalated to Engineering:

This issue has been brought to the attention of the Engineering Department. Replace the upper fuser roller (p/n 55GA53030) as necessary.Notes: a. Send failed samples, as well as a management list and completed FTR form to:

Konica Business TechnologiesD709 Technical Support500 Day Hill Rd.Windsor CT 06095

b. If you have equipment experiencing these symptoms, please submit a new problem through expert web including serial number and meter reading. These submissions will allow proper tracking of field impact.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

84566SOLUTION

3USAGE

Developer leaking from G-seals.

Escalated to Engineering:

The developer leakage is occurring between approximately 200,000 and 400,000 copies. Replacement of the developing unit is required. If you are experiencing this issue please send failed developing units with a management list printout to:Konica Business TechnologiesDept D709, Technical Support500 Day Hill Rd.Windsor CT, 06095Note: If you have equipment experiencing these symptoms, please submit a new problem through Expert Web* including serial number and meter reading. These submissions will allow proper tracking of field impact.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

84828SOLUTION

0USAGE

How to display the actual magnification programmed for each of the preset magnification selections when using the direct screen mode.

When using the direct screen mode, the display is limited to "Preset". To view the actual magnification, select the preset or access the Key Operator Mode, select PRESET then select MAGNIFICATION. The screen will then display the programmed magnifications. To program the machine to default into the Full Auto Screen mode which does display the preset magnification ratios, access the 25 mode, dipswitch 11-5, and set to OFF (0).Note: The machine is functioning in accordance with the engineering specifications. If a change is required to these specifications, please contact your DSM.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

85203SOLUTION

2USAGE

71 November 2002

7033

FS105, staple mode is automatically cancelled after a copy job is completed, the copier returns to sort mode.

CAUSE: Staple mode reset has been enabled in the Key Operator Mode, which results in the copier canceling the staple function after the completion of one (1) copy job.

SOLUTION: To disable staple mode reset, perform the following:1. Power the copier OFF.2. Access the Key Operator Mode (power the copier ON, while pressing the HELP key).3. Touch the down-arrow located at the bottom left of the touchscreen.4. Touch [13. Memory SW] on the touchscreen.5. Touch the down-arrow located at the bottom left of the touchscreen.6. Touch the down-arrow located at the right of the touchscreen six (6) times until STAPLE MODE RESET is highlighted.7. Touch [EDIT] until the setting displayed is OFF.8. Power the copier OFF/ON to exit the Key Operator Mode.

DESCRIPTIO

SOLUTION

85350SOLUTION

1USAGE

Copies are completely covered with dashes from lead-to-trail. Internal test prints and printer-generated pages are OK.

CAUSE: Optics mirrors are misaligned or the CCD unit is obstructed.

SOLUTION: To check the mirror alignment and CCD, perform the following:1. Inspect mirror alignment by checking for loose mounting springs on the back of the mirrors. 2. Check the CCD housing shroud for obstructions.3. Access the 47 multimode (power the copier ON while holding the 4 and 7 keys), input 097, press P-01-P. Make note of the Max (maximum) and Min (minimum) values. These values should be Max = 240 to 1 and Min = 124 to 1.

DESCRIPTIO

SOLUTION

85706SOLUTION

1USAGE

How to eliminate the Delete and Advance buttons from the job menu on the operation panel.

To eliminate the Delete and Advance buttons from the job menu on the operation panel, perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Press [1: Software SW].3. Scroll to software dipswitch 4-4 and set the data value to 1.4. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

85811SOLUTION

1USAGE

DF311, intermittent J62-0, J62-2, J62-4, J63-1, or J63-6 during operation.

CAUSE: Black grease-like material found on original pick-up clutch plate (p/n120A82010). Although the clutch is of the non-serviceable type, it is possible to open the clutch and clean the clutch plate surfaces.

SOLUTION: Remove the gold-colored retaining rings at either end of the clutch. Disassemble and clean the clutch faces. When reassembling the clutch, be sure not to put the retaining rings on excessively tight as this may cause improper clutch operation.

DESCRIPTIO

SOLUTION

85896SOLUTION

1USAGE

The key counter is not incrementing as copies are made.

CAUSE: The PRDB has failed, resulting in no 24V DC to the key counter.

SOLUTION: To check the PRDB, perform the following:1. Power the copier ON.2. Using a voltmeter (200V DC range), check the key counter supply voltage at CN35-1 on the PRDB. A reading of 24V DC should be observed.3. If 24V DC is not observed at CN35-1 on the PRDB, check the voltage on each leg of IP2 located to the left of CN151 on the PRDB. A reading of 24V DC should be present on each leg of IP2.4. If 24V DC is present on only one leg of IP2, the PRDB (p/n 55HA-9060) has failed and should be replaced.

DESCRIPTIO

SOLUTION

86001SOLUTION

1USAGE

72 November 2002

7033

DF311, how to adjust front-to-rear zoning (centering) when feeding from the RADF.

To adjust front-to-rear registration for the RADF, perform the following:1. Access the 36 mode (power the machine ON while holding down the 3 and 6 keys).2. Select [2: Timing adj.].3. Select [5: Centering adj.].4. Use the NEXT and BACK keys to select (RADF front side).5. Enter a value from -42 to +42 and press SET (1 step = 0.13mm).6. Press the COPY key.7. Make a copy using the RADF 1:1 mode and confirm accuracy.8. Use the NEXT and BACK keys to select (RADF back side).9. Enter a value from -42 to +42 and press SET (1 step = 0.13mm).10. Press the COPY key.11. Make a copy using the RADF 2:1 mode and confirm accuracy.12. Power the machine OFF/ON to exit the 36 mode.Note: All mainbody centering adjustments must be completed prior to adjusting the RADF.

DESCRIPTIO

SOLUTION

86131SOLUTION

0USAGE

How to disable (isolate) a paper tray.

To disable (isolate) a paper tray, perform the following:1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).2. Press [1. Software SW].3. Select software dipswitches 18-1 to 18-77 using the up/down arrow keys. Input the desired data value (0 = OFF; 1 = ON) for the following tray selections:Dipswitch 18, Bit: 1 - Tray 2 2 - Not used 3 - Not used 4 - Tray 3, DB upper 5 - Tray 4, DB middle 6 - Tray 5, DB lower 7 - DBNote: OFF = The tray is selected and selectable. ON = The tray will not be available.4. Press Return to end the setting.5. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

86242SOLUTION

1USAGE

Can a coin-op device be connected?

A coin-op device can be connected to the key counter connector. The coin-op vender should have the compatible connector. Konica does not independently test coin-op devices, however if one is sent to Konica it can be tested.

DESCRIPTIO

SOLUTION

86503SOLUTION

1USAGE

The paper exit cover/upper (p/n 55GA48010) does not have the mounting shaft for the idler gear/front (p/n 55GA77290).

CAUSE: The upper paper exit cover has been modified and additional parts are required to complete the installation process. The modified upper paper exit cover (p/n 55GA48013) is shipped when ordering the upper paper exit cover (p/n 55GA48010).

SOLUTION: When the upper paper exit cover is replaced, the following additional parts are required:PART NUMBER ITEM55GA-4650 Panel/A assembly00Z253081 Washer based B-tight screw (qty.6)55GA-4640 Panel/B assembly

DESCRIPTIO

SOLUTION

86511SOLUTION

1USAGE

Copy quantity being limited to a specific amount of copies.DESCRIPTIO 86934SOLUTION

73 November 2002

7033

CAUSE: Incorrect software dipswitch settings limiting the amount of copies.

SOLUTION: To program the copy quantity limit, perform the following:1. Power the machine OFF.2. Access the 25 mode, (power the machine ON, while pressing the 2 and 5 keys).3. Select [1] Software SW from the 25 screen.4. Touch the leftmost UP arrow eight times, until 09 is displayed on the far left of the LCD.5. Use the matrix below to determine which value inputs at DIPSW9 (bits 0, 1, 2, and 3 should be entered to select the copy quantity limit desired by the customer):9-0 to 00 9-1 to 00 9-2 to 00 9-3 to 00: No limit9-0 to 01 9-1 to 00 9-2 to 00 9-3 to 00: Copy limit = 19-0 to 00 9-1 to 01 9-2 to 00 9-3 to 00: Copy limit = 39-0 to 01 9-1 to 01 9-2 to 00 9-3 to 00: Copy limit = 59-0 to 00 9-1 to 00 9-2 to 01 9-3 to 00: Copy limit = 99-0 to 01 9-1 to 00 9-2 to 01 9-3 to 00: Copy limit = 109-0 to 00 9-1 to 01 9-2 to 01 9-3 to 00: Copy limit = 209-0 to 01 9-1 to 01 9-2 to 01 9-3 to 00: Copy limit = 309-0 to 00 9-1 to 00 9-2 to 00 9-3 to 01: Copy limit = 509-0 to 01 9-1 to 00 9-2 to 00 9-3 to 01: Copy limit = 996. Touch the ON/OFF selection to input the desired setting of 00, or 01 for bit location 00.7. Touch the up arrow which is 2nd from the left side of the LCD once, until 01 is displayed to the right of 09.8. Repeat the procedure in steps 6 and 7 for dipswitches 9-1, 9-2, 9-3.9. Power the copier OFF/ON to exit the 25 mode.

SOLUTION 1USAGE

The upper paper exit cover (p/n 55GA48010) does not have the mounting shaft for the idler gear/front [Z=32] (p/n 55GA77290).

CAUSE: The upper paper exit cover has been modified and additional parts are required to complete the installation process. The modified upper paper exit cover (p/n 55GA48013) is shipped when ordering the upper paper exit cover (p/n 55GA48010).

SOLUTION: When the upper paper exit cover is replaced, the following additional parts are required: Panel/B assembly (p/n 55GA-4640) (Qty. 1) Washer based B-tight screw (p/n 00Z253081) (Qty. 6) Panel/A assembly (p/n 55GA-4650) (Qty. 1)

DESCRIPTIO

SOLUTION

87085SOLUTION

1USAGE

FS105, STAPLER FAILURE message at power up.

CAUSE: MS804 has failed. MS804 supplies 24V DC from CN703-3 to CN703-1 on the finisher CB.

SOLUTION: Replace MS804 (p/n 12QR86010).

DESCRIPTIO

SOLUTION

87214SOLUTION

2USAGE

NT Workstation. Cant print from Excel 97. The PostScript and PCL drivers do not appear in the printer window pull down from with the application.

CAUSE: Microsoft Excel 97, NT4 Workstation limitation due to the length of the printer name

SOLUTION: Shorten the length of the printer name to 8 charactors, save, then reopen Excel 97. The print driver will now be displayed.

DESCRIPTIO

SOLUTION

87563SOLUTION

0USAGE

Toner spew from the toner supply area.

CAUSE: Toner supply motor (M10) is adding toner for every copy cycle due to a failed toner level detecting sensor (TLD).

SOLUTION: Replace the toner level detecting sensor (p/n 40AA88030).

DESCRIPTIO

SOLUTION

87646SOLUTION

1USAGE

Noise or paper jamming when feeding from cassette.DESCRIPTIO 87654SOLUTION

74 November 2002

7033

CAUSE: The solenoid mounting plate may have a crack in the fold which allows the plate to flex. This flex can allow the improper alignment of the paper feed input gear when torque is applied to it.

SOLUTION: Replace the solenoid mounting plate (p/n 55GA40400) and rocking gear C (p/n 55GA77710). Inspect the paper feed input gear for possible damage and replace as necessary (p/n 40AA77381).Note: The new style of paper feed unit was instituted in serial numbers above 55QE04476. Please send in cracked solenoid mounting plates with serial number and meter count to:Konica Business TechnologiesD709550 Marshall Phelps RoadWindsor, CT 06095

SOLUTION 2USAGE

How to enable folded original mode.

To enable folded original mode, perform the following:1. Access the 25 mode (power the machine ON while holding down on the 2 and 5 keys).2. Select [1: Software switch setting].3. Select software dipswitch 2, bit 4, and set to 1.4. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

87802SOLUTION

1USAGE

J50-1or J50-3 when scanning originals from the glass and sorting without a finisher installed.

Escalated to Engineering:

J50-1 and J50-3 are not an identified jam code for this product. Please fax a management list printout to 1-860-902-7601. Indicate this ticket number on the fax, or attach a copy of the history of this call with the management list.Note: If you have equipment experiencing these symptoms, please submit a new problem through NSSG Web Support including serial number and meter reading. These submissions will allow proper tracking of field impact.

DESCRIPTIO

SOLUTION

88020SOLUTION

0USAGE

Black copies.

CAUSE: No output from HV(1) or a failed charge corona.

SOLUTION: At HV(1) ensure that there is 24V DC at CN47-1 and GND at CN47-2. The HV(1) control signal , CN47-3 (red wire) should change from 15V DC to 0 using 47 mode, output code 02. The HV(1) output can be checked using the following grid voltage adjustment:1. Connect the voltmeter between the contact located in the hole to the right of the green charge cleaning knob and frame ground. Set the meter to 1000V DC.2. Cheat the front door interlock.3. Record the grid voltage value stamped on the drum flange.4. Access the 36 mode (press 3 and 6 and power ON).5. Press [1: HV adjustment].6. Press NEXT or BACK until [ HV adj. (Grid voltage] appears.7. Press the Start Print key.8. Set the input value (0 to 255) to achieve the grid voltage value.9. Power the copier OFF/ON.Note: Try another charge corona (p/n 55GA-2500) before replacing HV(1) (p/n 55GA84010).

DESCRIPTIO

SOLUTION

88269SOLUTION

0USAGE

Unable to use the scanning feature.DESCRIPTIO 88655SOLUTION

75 November 2002

7033

CAUSE: An incorrect configuration can prevent the 7033 from having the scanning option.

SOLUTION: The following is the minimum configuration for the scanning feature to function:1. IP411 (PCUA 950401) installed.2. HD104 (PCUA 950421) installed.3. System software 4.1.13.Note: To identify the system software version, print a system configuration page. If any code lower than 4.1.13 is identified, scanning is not available. Upgrading system software is not yet possible in the field. Contact the hotline and request transfer to SISC to identify procedure to upgrade the system software on the HD104.4. The 7033 MUST be at firmware level 42 (system) and level 25 (image). Firmware can be downloaded from the Konica digital [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Refer to the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.Note: A finisher is not required for printing or scanning with the IP411.5. The KN302 network interface card (PCUA 950400) must be installed.6. The controller must have a minimum of 32MB of RAM (controller is shipped with 32MB installed).7. Scanned documents can be retrieved via a FTP client or Microsoft* Internet Explorer version 5x.Note: Document handling procedures or recommendations are not the responsibility of Konica Business Technologies.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION 0USAGE

How to test the CCD unit.

To test the CCD unit, perform the following:1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys, power the machine ON), output code 97 (check that "097-00" appears on the message display).2. Press the P button.3. Press "1" using the numeric keys (check that "097-01" appears on the message display).4. Press the Start print button. The xenon lamp should light then go OFF under the scale plate.5. The display should change from IN:0000 OUT:----, to MAX: 242 MIN: 127 (example from working lab machine).6. To end this operation, press the Stop/Clear button.7. Power the machine OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

88687SOLUTION

1USAGE

F87 after the completion of a copy job. PRINTER BOARD FAILURE CALL FOR SERVICE message.

CAUSE: The copier was previously connected to an IP (as a printer), but is now being used as a standalone copier. However, the engine interface card (EIC) is still installed in the copier.

SOLUTION: Remove the engine interface card (EIC) from the copier. As long as an engine interface card (EIC) is installed in the copier, it will be looking for an IP unit, and this code will occur.

DESCRIPTIO

SOLUTION

88734SOLUTION

0USAGE

E87-00 at power up.

CAUSE: Failed EIC.

SOLUTION: Check EIC connections. Replace the EIC (p/n U131-6600) if necessary.

DESCRIPTIO

SOLUTION

88735SOLUTION

0USAGE

Can the Interrupt feature be utilized during a print job?

The Interrupt feature will not interrupt a print job. Copy jobs can be scanned into memory while the 7033 is processing a print job.

DESCRIPTIO

SOLUTION

88961SOLUTION

0USAGE

E56-01 at power up.DESCRIPTIO 88967SOLUTION

76 November 2002

7033

CAUSE: Image control communication abnormality. When the SW2 (sub power) is switched ON, the signal from the ICB (image control board) is not sent to the CB (control board) within 10 seconds.

SOLUTION: Reseat all the connectors on the CB, ICB, SCDB (scanner drive board), PRDB (printer drive board), the NVRAM and EPROMS. If the problem persists, check the ROM version of the ICB in the 25 mode. To check ROM version, perform the following:1. Power OFF the copier with SW2 (sub power), leaving SW1 (main power) ON.2. Access the 25 mode (switch SW2 ON while simultaneously pressing the 2 and 5 keys). The 25 mode menu screen appears.3. Press [9. ROM version]. The ROM version display screen will appear.Note: If ROM version data does not appear (allow approximately 5 to 10 seconds for the ICB ROM version data to populate on the LCD), replace the ICB (p/n 55PA-9020).

SOLUTION 0USAGE

FS105, F77-30 during operation or at power up.

PROBABLE CAUSES:1. Intermittent contact of the wiring to MS801, MS802, MS803, or MS804.Verify the wiring contact to MS801, MS802, MS803, MS804. Repair any loose connections.

2. A failed stapler safety switch (MS804) or open wiring to the switch. To check MS804 (p/n 12QR86010), perform the following: a. With CN703 disconnected from the finisher CB, and MS804 actuated, check the continuity from CN703-1 to CN703-3. b. If there is no continuity, check the continuity from CN703-1 and CN703-3 to the switch. Check the continuity of the switch. c. The switch may check, but still fail under load. Ensure that there is 24V DC at CN701-1 and CN701-3 with the switch actuated.

DESCRIPTIO

SOLUTION

89291SOLUTION

0USAGE

The Weekly timer is not working correctly.

Escalated to Engineering:

CAUSE: Firmware bug.The Weekly timer calendar, for the Month of August, is incorrect. The calendar is programmed with August starting on a Monday instead of Tuesday. This incorrectly shifted calendar affects the on/off setting for the days of the week.

SOLUTION: A temporary solution is to either disable the Weekly timer or reset the Weekly Timer programming as follows:Re-program Monday through Friday to Sunday through Thursday, Saturday and Sunday to Friday and Saturday.Notes:1. Only the Month of August is affected. The days of the week will have to be re-programmed correctly next month (September).2. This problem has been confirmed with NSSG's lab machine with the latest firmware installed.2. If you have equipment experiencing these symptoms, please submit a new problem through Expert Web* including serial number and meter reading. These submissions will allow proper tracking of field impact.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

90097SOLUTION

6USAGE

F51-4 at power up or at the start of the copy process.

CAUSE: The developing unit is binding or the developer drive motor (M3) has failed.

SOLUTION: Inspect the developing unit for binding and replace if necessary (p/n 55GA-3000). If the developing unit is not bound, M3 has most likely failed. Prior to replacing M3, verity DC voltages to the motor at the following points:1. DCPS1 CN381- 5 should read 24V DC.2. Printer DB CN32- A1 should read 5V DC.Upon verifying the voltages, if required, replace M3 (p/n 55GA80030).Note: If it appears that there is a bind in the developer drive system caused by dirty or worn shaft holders, clean or replace the shaft holders (p/n 318076010).

DESCRIPTIO

SOLUTION

90865SOLUTION

0USAGE

77 November 2002

7033

Scantrip utility information.

Konica has developed an FTP download utility called Scantrip. This utility allows downloading of files from the hard drive to the workstation. Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].

DESCRIPTIO

SOLUTION

90948SOLUTION

0USAGE

FAILED TO WRITE TO LPT1 message is indicated on the laptop when trying to flash the unit.

CAUSE: The parallel port setting in the PC CMOS is not set to Standard (Normal) or (Output only). It may be set to either ECP or EPP, which will cause a corrupt flash process. SOLUTION: Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility (refer to the motherboard manual for instructions). Parallel port verification (not a change) is made by right-clicking on My Computer > click on Properties > click on Device Manager tab > click on the [+] symbol to open Ports > double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].Notes: 1. Once the port setting is set to standard mode, re-flash the firmware. For procedures on how to flash the firmware, refer to 7040/7033 [[Technical Bulletin #7| IMAGE V:\BITMAPS\CBC027.bmp SCROLL]]. 2. If the 7033 will not allow access to 25 mode, perform the following: a. Power the copier OFF (SW2 [operation panel] first, then SW1 [left rear]). b. Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7033. c. Power the copier ON (SW1 [left rear]) first, then SW2 [operation panel]). d. Send the system firmware from the laptop PC or the ICW TOOL to the 7033. The green data light will begin blinking. e. The LCD display will reappear, in the normal ISW flash mode screen, when the system firmware has completed its flash. f. Flash the image firmware.

DESCRIPTIO

SOLUTION

91776SOLUTION

0USAGE

Is the ISW Trns utility compatible with Windows* ME, NT or Windows 2000?

The ISWTrns Windows* utility version 3.37e or later is compatible with Windows ME, NT and 2000.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]].

DESCRIPTIO

SOLUTION

95378SOLUTION

0USAGE

F52-2 prior to the completion of warm-up.

CAUSE: CN33-B9 (control signal for the conveyance suction fan, FM4), located on the printer driver board (PRDB), is not properly seated.

SOLUTION: To check the operation of the conveyance suction fan, perform the following:1. Power the copier OFF (using sub power switch, SW2).2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), ouput code 42, press P-04-P.3. Using a voltmeter (200V DC range), check the conveyance suction motor drive signal at CN33-B9 on the PRDB, which is the 24V DC power origination point for actuation of the conveyance suction fan. A reading of 24V DC should be measured when the fan is in the ON mode and 0V DC should be measured when the fan is in the OFF mode.4. If 0V DC is measured with the conveyance suction fan in the ON mode, power the copier OFF (using sub power switch, SW2 and main power switch, SW1). 5. Remove CN33 from the PRDB.6. Ensure that all the pins for CN33 on the PRDB are straight and properly aligned. Then inspect CN33 on the wiring harness. Ensure that all the wires are properly attached to the connector.7. Reseat CN33 on the PRDB.8. If 24V DC is measured for a second and then it goes to 0V, check the fan connector (CN57).

DESCRIPTIO

SOLUTION

99245SOLUTION

0USAGE

78 November 2002

7033

Scantrip Admin utility information.

Scantrip Admin is an enterprise-level administration tool for Konica's Scan-to-Disk feature. Groups of images from multiple scanner/print engines can be retrieved and deleted with Scantrip Admin. The Scan-to-Disk activity can be checked and the information saved to file for audit purposes. Scantrip Admin can even be used to perform a back up of the Scan-to-Disk file system.Konica's Scan-to-Disk technology allows scanning of documents from the print engine's platen glass or the document feeder directly to file where it is stored in a mailbox on the print engine's internal hard disk. For details on Konica's Scan-to-Disk technology, please refer to the Konica print engine's documentation.Scantrip Admin functions as a general user tool as well as an administration tool. It allows retrieval and deletion of image files (created with the print engine's Scan-to-Disk feature) from a personal mailbox. These user-level operations can be performed manually or automatically (with the Auto-Polling feature).Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].

DESCRIPTIO

SOLUTION

100389SOLUTION

0USAGE

Scanned image orientation is incorrect when opened from Adobe* Photoshop* or Adobe Acrobat* and printed to the 7033.

DESCRIPTIO 101659SOLUTION

79 November 2002

7033

CAUSE: The Konica IP421 TWAIN driver is being used to retrieve the documents from the IP411/HD104.

SOLUTION: The IP421 TWAIN driver does not support the retrieval of documents from the IP411/HD104 with the 7033/7040 printer. The IP421 is used with the 7020/7030. Konica has developed an FTP download utility called Scantrip. This utility allows downloading of files from the hard drive to the workstation. Once document has been downloaded to the workstation, it should then open up correctly from Adobe Photoshop or Adobe Acrobat.Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].

DOWNLOAD PROCEDURE1. Extract the [[Scantrip| URL ftp://kbtdigital:kx15@ftp.konicabt.com/Black_white_products/Network_Scanning/Scantrip1_1.exe]] file to either a floppy or hard drive folder. 2. Run the set up by double-clicking on the self-extracting file.3. A [[prerequisites window| IMAGE V:\BITMAPS\ScanTrip1.bmp SCROLL]] opens. Read and apply the information, then clicl OK. 4. [[Another window opens that allows a folder to be chosen for the unzipped files| IMAGE V:\BITMAPS\ScanTrip2.bmp SCROLL]]. Choose the desired folder and click the [Unzip] button.5. The files are unzipped to the selected folder.6. Open the folder containg the Scantrip files and double-click on SETUP.EXE. The [[setup preparation window | IMAGE V:\BITMAPS\ScanTrip3.bmp SCROLL]] then opens.7. When the setup preparation concludes, the [[Welcome window| IMAGE V:\BITMAPS\ScanTrip4.bmp SCROLL]] opens. Read and click on the [Next >] button.8. The [[Choose Destination Location| IMAGE V:\BITMAPS\ScanTrip5.bmp SCROLL]] window opens, allowing a directory choice for the ScanTrip program to reside. The default is the Program Files directory. Click the [Browse] button to change the selection, and when finished, click on [Next >].9. The [[Start Copying Files window| IMAGE V:\BITMAPS\ScanTrip6.bmp SCROLL]] opens. Read the information and click on the [Next >] button.10. The [[window showing the status of the program loading| IMAGE V:\BITMAPS\ScanTrip9.bmp SCROLL]] opens.11. When Scantrip is loaded, the [[Setup Complete window| IMAGE V:\BITMAPS\ScanTrip7.bmp SCROLL]] opens, allowing Scantrip to launch or not. Click on the [Finish] button when procedure is complete.

[[SCANTRIP| IMAGE V:\BITMAPS\ScanTrip8.bmp SCROLL]] HELP TOPICS1. [[Introduction| IMAGE V:\BITMAPS\Intro.bmp SCROLL]]2. [[A Word About Storage Space| IMAGE V:\BITMAPS\Storage_Space.bmp SCROLL]]3. Menus and Graphical User Interface a. [[Menus| IMAGE V:\BITMAPS\Menus.bmp SCROLL]] b. [[Graphical User Interface| IMAGE V:\BITMAPS\GUI.bmp SCROLL]]4. Using Scantrip a. [[Checking Your Mailbox| IMAGE V:\BITMAPS\Check_Mailbox.bmp SCROLL]] b. [[Retrieving Files From Your Mailbox| IMAGE V:\BITMAPS\Retrieve_Files.bmp SCROLL]] c. [[Deleting Files From Your Mailbox| IMAGE V:\BITMAPS\Delete_Files.bmp SCROLL]] d. [[Saving Your Settings| IMAGE V:\BITMAPS\Save_Settings.bmp SCROLL]] e. [[Restoring Your Previously Saved Settings| IMAGE V:\BITMAPS\Restore_Settings.bmp SCROLL]]5. Auto-Polling: Checking Your Mailbox Automatically a. [[Setting The Polling Interval| IMAGE V:\BITMAPS\Set_Poll.bmp SCROLL]] b. [[Activating Auto-Polling| IMAGE V:\BITMAPS\Activate_Poll.bmp SCROLL]]

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION 0USAGE

J97-1 while duplexing.DESCRIPTIO 115038SOLUTION

80 November 2002

7033

CAUSE: Poor electrical connection with PS501 (ADU no feed sensor).

SOLUTION: Check and reseat the following connections for PS501:1. The 3 pin connector on PS501 (Red, Blue and yellow wires).2. CN152 (ADU drawer connector) male side on the back of the ADU and female side at the rear of the main body.3. CN150-A11 on PRDB (printer drive board).Note: PS501 is the sensor with the actuator and is located to the right of conveyance roller C on the top of the ADU.

SOLUTION 0USAGE

DB608, intermittent J14-00.

CAUSE: The side guides for the LCT (Tray 3) are adjusted too tight and binding 1st paper feed.

SOLUTION: Re-adjust the position of the LCT side guides. With the LCT (Tray 3) full of paper, adjust each side guide no closer than 1mm from the side of the paper.

DESCRIPTIO

SOLUTION

115348SOLUTION

0USAGE

DF311, missing image at rear edge when reducing 11x17 invoice paper to 8.5x11R at 65%.

CAUSE: The Folded Original mode is enabled.

SOLUTION: To disable the Folded Original mode, perform the following:1. Access the 25 mode (power the machine ON while holding down on the 2 and 5 keys).2. Select [1: Software switch setting].3. Select software dipswitch 2, bit 4, and set to 0.4. Power the machine OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

115437SOLUTION

0USAGE

F51-4 at power up or at the start of copy process.

CAUSE: Dirty or failed MC2 (developing magnet clutch).

SOLUTION: Clean or replace MC2 (p/n 55GA82020).

DESCRIPTIO

SOLUTION

116547SOLUTION

0USAGE

Light bands/streaks running lead-to-trail.

Light bands/streaks running lead-to-trail.CAUSE: The Write mirror (p/n 55GA65080) is dirty.The Write mirror is located in a rectangular slot above the drum carriage. It reflects the emitted laser light from the write unit onto the drum surface.

SOLUTION: To clean the Write mirror, perform the following:1. Power the copier OFF.2. Remove the drum carriage.3. Thoroughly clean the Write mirror surface with glass cleaner and a soft cloth or cotton pad.CAUTION: Beware of sharp edges when cleaning the Write mirror.4. Reinstall the drum carriage.5. Power the copier ON and test.Note: This copy quality problem will also occur with internal test patterns.

DESCRIPTIO

SOLUTION

116823SOLUTION

0USAGE

J92 while duplexing.

CAUSE: A worn ADU registration clutch.

SOLUTION: Replace the registration clutch (p/n 55GA82011).

DESCRIPTIO

SOLUTION

120302SOLUTION

0USAGE

DF311, J62 when copying 2:2 or 2:1.DESCRIPTIO 120314SOLUTION

81 November 2002

7033

CAUSE: The original feed clutch (CL302) is slipping causing a timing error when the second or subsequent sheets are feed.

SOLUTION: Replace CL302 (p/n 120A82010).

SOLUTION 0USAGE

How to program the default tray when APS is canceled.

To program the default tray when APS is released, perform the following:1. Power the copier OFF.2. Access the 25 mode (power the machine ON, while pressing the 2 and 5 keys).3. Touch [1. Software SW] on the touchscreen.4. Select software switch #8 using the left up/down arrow.5. Select the bit number of the switch using the middle up/down arrow.6. Select OFF (0) or ON (1) to program the desired setting.7. Use the matrix below to input the desired default tray. 8-4 8-5 8-6 MODE 0 0 0 No priority 1 0 0 Main body upper tray 0 1 0 Main body lower tray 1 1 0 DB upper tray 0 0 1 DB lower tray 8. Power the copier OFF/ON to exit the 25 mode.Note: These dipswitch settings actually set the priority paper tray anytime a mode is selected that releases APS.

DESCRIPTIO

SOLUTION

120460SOLUTION

0USAGE

Loud clicking noise while copying.

CAUSE: CN33 on the PRDB (printer driver board) is loose resulting in a loss of drive to M12 (Reversal paper exit motor).

SOLUTION: Reseat CN33 on the PRDB. Note: CN33 on the PRDB is a locking CN. Ensure that the top, and the bottom are both properly seated, and locked down in the CN.

DESCRIPTIO

SOLUTION

120652SOLUTION

0USAGE

Intermittent, black copies.

CAUSE: Failed ICB (Image Control Board).

SOLUTION: Reseat all the connectors on the ICB. If the problem persists replace the ICB (p/n 55PA-9020).Note: Internal test patterns work fine.

DESCRIPTIO

SOLUTION

122409SOLUTION

0USAGE

What is the part number for the PRDB (Printer Driver Board).

To obtain a PRDB order (p/n 55HA-9060).Note: In the parts manual the PRDB is labeled as the ADU driving board assymble. They are the same, this is a multifunctional board.

DESCRIPTIO

SOLUTION

122430SOLUTION

0USAGE

Intermittent F41-1 while copying.

CAUSE: Improper screw installed at the rear side of the platen stopper plate (p/n 55GA12090) which restricts the proper scanner movement due to its extended length.

SOLUTION: Remove the screw and replace it with the scale plate fixed screw (p/n 190040921).

DESCRIPTIO

SOLUTION

124220SOLUTION

0USAGE

Part number for the CCD (Charge Coupling Device).

CCD (p/n 55GA-6320)Note: The CCD also includes the Analog to Digital Conversion Board.

DESCRIPTIO

SOLUTION

124488SOLUTION

0USAGE

82 November 2002

7033

Unable to set the paper sizes to the correct trays.

CAUSE: The machine memory is corrupt.

SOLUTION: Reinitialize the machine. To reinitialize the machine, perform the following:1. Access the 47 mode (power the machine ON while holding down the 4 and 7 keys), output code 93.2. Power the machine OFF/ON to exit the 47 mode.

DESCRIPTIO

SOLUTION

124684SOLUTION

0USAGE

J16 when copying mixed originals.

CAUSE: The hinges on the lower, right side door are deformed causing the paper detect actuator to bind.

SOLUTION: Repair or replace the door hinges (p/n 12RQ10110).

DESCRIPTIO

SOLUTION

124771SOLUTION

0USAGE

Black line on the copies lead to trail.

CAUSE: Toner builds up under the spew prevention seal.

SOLUTION: Clean the toner build up under the spew prevention seal on the developer unit cover.

DESCRIPTIO

SOLUTION

125246SOLUTION

0USAGE

The 7033 intermittently powers OFF/ON or indicates a code E56-07.

CAUSE: Code E56-7 indicates a communication abnormality between the main CB and the operations panel.

SOLUTION: Reseat all connectors on the main CB and the operation panel. Replace the main CB (p/n 55GA-9300) if the problem persists.

DESCRIPTIO

SOLUTION

125252SOLUTION

0USAGE

Can NCR PAPER* be used?

Due to the properties of NCR paper, it is not recommended for use with the 7033. Note: NCR (No Carbon Required) PAPER is paper coated with adhesives, inert fillers, microencapsulated dyes, coreactants and other materials which will not handle the heat and pressure of the fusing process.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

125291SOLUTION

0USAGE

J30-0 when feeding 5.5x14 paper from the bypass.

CAUSE: Non standard size paper length, resulting in the registration sensor (PS16) remaining actuated for too long a period of time.

SOLUTION: The multi-sheet bypass tray can be used to stack regular 20lb to 24lb bond paper (up to 100 sheets of 20lb), or it can be used in the single-sheet mode to copy 16lb to 19lb thin stock, 25lb to 32lb thick stock, or transparencies. The bypass is designed to feed the following standard paper sizes: 11x17, 8.5x14, 8.5x11R, 8.5x11, 5.5x8.5R, A4R, or A4.

DESCRIPTIO

SOLUTION

125447SOLUTION

0USAGE

Operation panel not working.

CAUSE: When selecting the paper size on the touchscreen, the display panel will jump into a different area of the touchscreen. None of the keypad buttons work, and none of the adjustment modes are accessible due to a failed operation unit.

SOLUTION: Replace the operation unit (p/n 55HE-7000). Note: Ensure that none of the keypad buttons are stuck down, pressing against the operation board.

DESCRIPTIO

SOLUTION

125759SOLUTION

0USAGE

83 November 2002

7033

Does Konica provide support for Equitrac* products?

For technical support information please visit [[http://www.metrics.com/Support/| URL http://www.metrics.com/Support/]] or contact trained Support Engineers by telephone at 519.885.2458, by fax at 519.746.7931 or via E-mail at support@metrics.comNote: Technical Support is available Monday through Friday, 8 AM to 6 PM, EST.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO

SOLUTION

126091SOLUTION

0USAGE

J11, J12, J16 indicated depending upon the selected feed tray.

CAUSE: Registration paper feed roller shaft wear due to repetitive motion of the clutch (p/n 55GA82010).

SOLUTION: Replace the registration paper feed roller (p/n 55GA43210).Note: The roller has been modified and the current part number is 55GA43216.

DESCRIPTIO

SOLUTION

126792SOLUTION

0USAGE

F51-4, shortly after pressing the START/PRINT key.

CAUSE: The drum coupling shaft is not properly inserted into the drum flange, preventing the drum from rotating.

SOLUTION: Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling shaft. To latch the drum coupling to the drum flange, perform the following:1. Release the lock lever.2. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the drum shaft and drum flange.3. Ensure that the drum coupling is fully inserted into the drum flange.

DESCRIPTIO

SOLUTION

126892SOLUTION

0USAGE

How to enable or disable the protocol trace list (Protocol Auto Print).

To enable or disable the protocol trace list, perform the following:1. Press the [HELP] key. 2. Press [KEY-OPE MODE] on the touchscreen. 3. Press [2. FAX] on the touchscreen. 4. Enter 9272 for the service mode password. 5. Press [SPECIAL KEY]. 6. Press [OK]. 7. Press [FUNCTION PARAMETER SETTING]. 8. Press [LIST OUTPUT MODE]. 9. Press [DOWN ARROW] until 'Protocol auto print' is highlighted. 10. Press [EDIT]] to toggle one of the desired setting: OFF, Always or Only Error. 11. Press [BACK] three times. 12. Press [CANCEL] . 13. Press [BACK]. 14. Press [RETURN] to return to standby mode.

DESCRIPTIO

SOLUTION

126987SOLUTION

0USAGE

Intermittent scrambled image on copies.

CAUSE: Failed charge wire and/or charging control plate.

SOLUTION: Replace charge wire (p/n 55FA25011) and charging control plate (p/n 55GA25070).

DESCRIPTIO

SOLUTION

127746SOLUTION

0USAGE

FS105, FINISHER TRAY FAILURE message during warm-up.DESCRIPTIO 128311SOLUTION

84 November 2002

7033

PROBABLE CAUSES:1. PS806 (tray lower limit detect sensor) is not being actuated.Visually inspect PS806 to see if it is being actuated. If PS806 is not being actuated, inspect for any binding in the paper exit tray. To check the operation of PS806, perform the following: a. Access the 47 multimode (power the copier ON, while simultaneously holding the 4 and 7 keys), input code 70, press P-05-P. The touchscreen should indicate ON if PS806 is being actuated. b. If PS806 is actuated, and the touchscreen indicates OFF, check for 5V DC at CN709-B15 on the FNCB (finisher control board). c. If 5V DC is not present at CN709-B15, power the machine OFF and remove CN709. d. Power the machine ON, and check CN709-B15 for 5V DC. e. If 5V DC is present, check for any pinched wires going to PS806 and replace as necessary (p/n 12QV85510).Note: If the finisher is disconnected and a management list is printed, F77-2 will be incremented on the jam list.

2. PS801 (conveyance drum position detect) is dirty and unable to detect the position of the finisher conveyance drum.Thoroughly clean out PS801 of all dust and debris. To verify the operation of PS801, perform the following: a. Remove the FS105 rear cover; locate PS801 and the black conveyance drum timing disk, which are directly above the finisher CB. b. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), input code 70, press P-00-P. c. Manually rotate the black conveyance drum timing disk and verify ON/OFF state on LCD screen. d. When the black conveyance drum timing disk does not block PS801, OFF state will be indicated on the LCD. e. When the black conveyance drum timing disk blocks PS801, ON state will be indicated on the LCD.Note: A F77-3 code will be registered in data collection when this failure occurs.

SOLUTION 0USAGE

Intermittent J13 and/or J14 when duplexing any paper size.

CAUSE: The double feed prevention roller rubber in the paper source tray has flat spots or grooves worn in it.

SOLUTION: Replace the double feed prevention roller rubber (p/n 540040562).SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.

DESCRIPTIO

SOLUTION

129928SOLUTION

0USAGE

Blank copies.

CAUSE: Shorted or damaged toner supply motor 1 (M10).

SOLUTION: Remove toner supply motor 1 (p/n 55HE-3290) and inspect the output worm gear shaft for wobbling. If the output shaft of the motor wobbles, replace the motor assembly.SPECIAL NOTE: This solution provided by Jim Wood, KBT Orlando.

DESCRIPTIO

SOLUTION

129942SOLUTION

0USAGE

When using the Alternate Sort mode and making double sided copies, the image on the last sheets of paper fed from the bypass tray are offset.

Escalated to Engineering:

This occurs with 8.5x11 paper in Tray 1, and 8.5x11R paper in the bypass tray when the bypass tray runs out of paper (during the copy job). This problem is experienced on models 7033 and 7040 with firmware levels 46Z control/ 26 image. This problem is also experienced with the model 7045 using the Rotation+Sort mode with firmware level 17 control/ 15 image.As a temporary solution, fill the bypass tray with enough paper to complete the copy job and use Tray 1 for 8.5x11R paper and the bypass tray for 8.5x11 paper.Note: If experiencing this problem, please submit a new problem through Konica NSSG Web Support. This will allow proper tracking of field impact.

DESCRIPTIO

SOLUTION

130094SOLUTION

0USAGE

85 November 2002

7033

Power consumption, BTU, and noise level data - 7033.

KWH BTU DB.030 102 N/A - Warm-up .169 562 <59 - Stand-by3.086 11310 <71 - RunningNotes:1. BTU - British Thermal Unit: a measuring scale of thermal output.2. DB - Decibel: a measuring scale of sound level.

DESCRIPTIO

SOLUTION

131763SOLUTION

0USAGE

Noise when feeding from the bypass tray.

CAUSE: Dirty or failed bypass manual feed clutch.

SOLUTION: Clean or replace the manual feed clutch (p/n 40AA42270). SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.

DESCRIPTIO

SOLUTION

131769SOLUTION

0USAGE

E89-02 at power up.

CAUSE: A failed DF311 wiring harness (wiring, IF).

SOLUTION: Replace the DF311 harness (p/n 120A90080).

DESCRIPTIO

SOLUTION

131901SOLUTION

0USAGE

FS105, stapler cartridge lever (green release) part number.

The stapler cartridge lever (p/n 120H99010).

DESCRIPTIO

SOLUTION

132691SOLUTION

0USAGE

Excessive noise from the write unit polygon motor.

CAUSE: Polygon motor is operating for 2 minutes after exit of last copy.

SOLUTION: The polygon motor can be shut off after 15 seconds from paper exit. This action should be taken if customer is complaining about noise. To shut off the polygon motor after 15 seconds from paper exit, perform the following:1. Power the copier OFF.2. Access the 25 mode, (power the copier ON, while pressing the 2 and 5 keys).3. Touch [1. Software SW] on the touchscreen.4. Scroll to dipswitch 6-4 and set to (0).5. Scroll to dipswitch 6-5 and set to (0). The machine will now enter polygon motor pre-rotation selection 15 seconds after the copy has exited the machine.6. Scroll to dipswitch 6-6 and set to (0).7. Scroll to dipswitch 6-7 and set to (1). The polygon motor will now stop when the machine enters the pre-rotation mode.8. Power the copier OFF/ON to exit the 25 mode.

DESCRIPTIO

SOLUTION

132858SOLUTION

0USAGE

DB608, J92-0 when making 2:2 or 1:2 copies only.DESCRIPTIO 133576SOLUTION

86 November 2002

7033

CAUSE: A dirty bushing on one of the ADU conveyance rollers, resulting in reduced rotation speed of the conveyance rollers and no loop formation at the ADU registration rollers.

SOLUTION: To clean the ADU conveyance roller bushings, perform the following:1. Power the copier OFF.2. Remove the ADU front cover (p/n 40AA12090).3. Remove and clean the one (1) bushing on the front of conveyance roller/A (p/n 55HA50250) and the one (1) bushing on the rear.4. Remove and clean the two (2) bushings on the front of conveyance roller/B (p/n 55HA50260) and the one (1) bushing on the rear.5. Remove and clean the two (2) bushings on the front of conveyance roller/C (p/n 55HA50870) and the one (1) bushing on the rear.6. Replace any worn bushings (p/n 090075530) as necessary.

SOLUTION 0USAGE

How to reset an individual part count.

To reset an individual part count, perform the following:1. Access the 25 mode (power the copier OFF/ON, while simultaneously holding the 2 and the 5 keys).2. Select [5. Parts counter].3. Select [1. Count of parts (fixed)].4. Using the up arrow located on the touchscreen scroll to the (fixed) part to be reset.5. Press [Count Reset].6. Press [YES].7. Perform steps 4-6 until all required counts are reset.8. Press [RETURN].9. Power the copier OFF/ON.

DESCRIPTIO

SOLUTION

133882SOLUTION

0USAGE

DF311, jam position 13 when feeding two-sided originals.

CAUSE: Roller shaft (p/n 12OA45080) is not properly seated into the front side holder of the upper guide (p/n 12OA10070).

SOLUTION: Reseat the roller shaft into the front side holder of the upper guide.

DESCRIPTIO

SOLUTION

134534SOLUTION

0USAGE

DEV TANK DISSCONNECTED message wont clear.

Replace the TDS (Toner Density Sensor)

DESCRIPTIO

SOLUTION

1000039SOLUTION

1USAGE

Is it possible to seperate offest copy jobs

Instruct the customer to alternate between A4 and A4R.

DESCRIPTIO

SOLUTION

1000148SOLUTION

1USAGE

Can 7040 toner be used in the 7033.

The toner is compatable but the cartridge does not fit.

DESCRIPTIO

SOLUTION

1000154SOLUTION

1USAGE

Can 2 in 1 copying be done with the Fiery print driver?

Yes, using PostScript.

DESCRIPTIO

SOLUTION

1000188SOLUTION

1USAGE

87 November 2002

7033

Code F87

CAUSE: Incorrect EPROM levels.

RESOLUTION: Update the flash ROM and install the latest EPROM's in the finisher and ADF.

DESCRIPTIO

SOLUTION

1000302SOLUTION

2USAGE

E46-8 is displayed intermittently.

CAUSE: Index sensor in the write unit is misaligned.

SOLUTION: There is no adjustment for the index reference sensor. Replace the write unit.

DESCRIPTIO

SOLUTION

1000316SOLUTION

1USAGE

Erratic operation when using non-image area erase.

CAUSE: There is interference from a light source above the copier. SOLUTION: Lower the document feeder or reposition the copier away from the light source.

DESCRIPTIO

SOLUTION

1000346SOLUTION

1USAGE

DF311, the double feed prevention pad dislodges when a jammed original is removed.

CAUSE: Improper jam removal method. The double feed prevention pad must be repositioned by a trained technician when the problem occurs. SOLUTION: Install the modified lower guide (p/n 120A10111). This guide plate helps to keep the double feed pad from becoming dislodged. Document feeders starting with s/n 120B13184 have been modified. Additionally, instruct the operator concerning proper jam removal when paper jams in the RADF feed area: Open the RADF cover and release the green lever located inside of the front side plate. This action releases the tension of the feed roller to double feed pad, and allows the paper jam to be removed without dislodging the double feed prevention pad.

DESCRIPTIO

SOLUTION

1000471SOLUTION

1USAGE

Error when upgrading the system flash rom.

CUAUSE: LPT1 was set as an ECP printer port.

SOLUTION: Change LPT1 from ECP to a standard printer port in the PC/Laptop BIOS settings.

DESCRIPTIO

SOLUTION

1000506SOLUTION

1USAGE

The toner is lumpy & the bottle rattles when shaken.

Contact Tech Support to arrange replacement of the toner.The batch No's must be supplied.

DESCRIPTIO

SOLUTION

1000518SOLUTION

1USAGE

Background on copies after relocating the copier.

CAUSE: Developer had been stired up while being moved.

SOLUTION: Run off 100 copies in the 36 mode (No Paper), then retest.

DESCRIPTIO

SOLUTION

1000585SOLUTION

1USAGE

Machine left the workshop running normally; when at the customer's office machine was calling E56-1 as soon it was turned on. 47and 36 modes did not work. 25 mode worked but

CAUSE: Poor connection between the main control board and the image control board. Even though both boards are secured down with screws the connection plug between the boards was visibly crooked.

SOLUTION: Re-seat the main board.

DESCRIPTIO

SOLUTION

1000609SOLUTION

1USAGE

88 November 2002

7033

Image rubs off after long copy run and long warm up period.

Incompatable fixing heat lamp combination.The fixing heater lamps have been modified and it is recommended to replace fixing heater/1" and "fixing heater/2" with the new type at same time."fixing heater/1":1030W P/N 55HF83021 is now 950W P/N 55HF83022, "fixing heater/2":310W P/N 55HF83031 is now 450W P/N 55HF8303The leads have also changed from being blue front and rear to white at the front and blue at rear.(Please Note] (1) The combination of (Current) "fixing heater/1"(1030W) and (new) "fixing heater/2"(450W) can be used without any problem. (2) The combination of (New) "fixing heater/1" (950W) and (Current) "fixing heater/2"(310W) may cause following malfunction. a. Under fixing on continuous copy. b. Prolonged warm-up time.Machines after S/N 55QN01427 (Australian market) are modified at production.

DESCRIPTIO

SOLUTION

1000617SOLUTION

1USAGE

Bypass is stream feeding.

CAUSE: Failed pressure gear.

SOLUTION: Replaced the Pressure Gear p/n 40AA -4272 & adjusted the actuator arm.

DESCRIPTIO

SOLUTION

1000624SOLUTION

1USAGE

Part number for ADF reflector plate.

The p/n is 120A 4517 0.

DESCRIPTIO

SOLUTION

1000636SOLUTION

1USAGE

APS not working through the DF311

Reset the machine 47-93

DESCRIPTIO

SOLUTION

1000641SOLUTION

1USAGE

Code J20-4 displayed while copying.

CAUSE: M/C is fitted with a key counter which had been removed during the copy process.

SOLUTION: Setting 25 mode SW 1-0 to a "0" will force the m/c to ignore the removal of the key counter and stop after the copy is complete.

DESCRIPTIO

SOLUTION

1000655SOLUTION

1USAGE

Permanent number 9 jam or J32 displayed.

CAUSE: The spring on the exit sensor actuator is broken.

SOLUTIION: Replace actuator spring P/N 55GA53480

DESCRIPTIO

SOLUTION

1000673SOLUTION

1USAGE

DF311, blur or jitter on copies in the front-to-rear direction, 42mm from the trail edge.

DESCRIPTIO 1000686SOLUTION

89 November 2002

7033

CAUSE: Incorrect RADF position or height adjustment. SOLUTION: To adjust the document feeder height, perform the following: Note: Disconnect RADF connector and turn off both power switches on the main body. 1. Loosen two set screws on the stopper bracket on the main body and the set screw on the DF311 stopper plate. 2. Remove the read cover. 3. Place two RADF adjustment jigs stopper plate mounting hole. 4. Lower RADF so the guide hole matches the adjustment jigs. 5. Slowly lift the RADF and then tighten stopper bracket set screws. 6. Perform steps 3 though 5 until stopper contacts the scanning glass. The RADF position and height adjustments are outlined in the DF311 service manual pages 6 and 7. Note to Expert Web users: This hyperlink is provided for internal use only. From our home page (www.konicabt.com), click on Secured Access to download the service manual.

SOLUTION 2USAGE

LPT1 timing out when sending the patch file, after upgrading to Ver.1.1.

CAUSE: Printer setup was missed in the Initial Setup.

SOLUTION: Return to Setup, go into Printers, press CANCEL then OK to save changes. Allow the system to proceed to Idle, now retry sending to LPT1.

DESCRIPTIO

SOLUTION

1000717SOLUTION

1USAGE

Can not select more than 50 copies.

SOLUTION: Change Soft Switch 9 Bit 3 from 1 to 0 in the 25 mode.

DESCRIPTIO

SOLUTION

1000718SOLUTION

1USAGE

Toner rubbing off copy on a run when using card stock.

CAUSE: Locally made fixing roller was fitted to m/c.

SOLUTION: Fit a genuine KONICA fixing roller P/N 55GA53031.

DESCRIPTIO

SOLUTION

1000765SOLUTION

1USAGE

White lines (void areas) from lead-to-trail when using A3 from any tray but only when duplexing.

CAUSE: Fuser exit guide ia warped from heat creating creases in the paper after the first side is fused.

SOLUTION: Replace the fuser exit guide.

DESCRIPTIO

SOLUTION

1000770SOLUTION

1USAGE

Machine is fitted with a 3rd party copy monitor. When sending a print job and machine is being used as a copier the print job counts on the monitor unit.

CAUSE: Limitations on machine software.

SOLUTION: Install latest ROM versions & modification from board repair.

DESCRIPTIO

SOLUTION

1000789SOLUTION

2USAGE

Can not print B6R from the bypass using MS word. After setting up the driver, paper is still being taken from draw 2.

CAUSE: The applications PAGE SETUP is overriding the driver settings.

SOLUTION: Change the PAGE SETUP to suite the required job. For the above situation set the PAPER SIZE to B6R & the PAPER SOURCE to BYPASS.

DESCRIPTIO

SOLUTION

1000793SOLUTION

1USAGE

90 November 2002

7033

Draw base (DB608) not recognised by the main body.

CAUSE: Failed PFCB (Paper Feed Control Board).

SOLUTION: Replaced PFCB P/N 12FQ -9010.

DESCRIPTIO

SOLUTION

1000796SOLUTION

1USAGE

Code E89-02 intermitent

PROBLEM: Finisher control board faulty.

SOLUTION: Replace the finisher control board P/N 120H-9013.

DESCRIPTIO

SOLUTION

1000820SOLUTION

2USAGE

fiery X2E will not boot up

CAUSE: A file has become corrupted or the hard drive has errors on it.

SOLUTION: Perform a full format and verify and reload software from a lap top.

DESCRIPTIO

SOLUTION

1000857SOLUTION

1USAGE

Fault code F51-6 at power up.

CAUSE: Poor connection to Main Control Board.

SOLUTION: Remove & refit all connectors to the main board.

DESCRIPTIO

SOLUTION

1000979SOLUTION

1USAGE

All copies are being crinkled (no finisher fitted).

CAUSE: Mylar Guide in inverter section is bent.

SOLUTION: Straighten or replace damaged mylars

DESCRIPTIO

SOLUTION

1000987SOLUTION

1USAGE

F41-1 at during copier operation.

CAUSE: Faulty RADF Board.

SOLUTION: Replace RADF Board P/N 120A -901 0.

DESCRIPTIO

SOLUTION

1000988SOLUTION

1USAGE

Jam Code J20-4.

CAUSE: The key counter (or similar) is removed while copying.

SOLUTION: Advise customer. Also DipSwitch 1 Bit 0 (effect when key counter is removed) can be changed from a 1 to a 0, this prevents the machine from generating a jam.

DESCRIPTIO

SOLUTION

1000991SOLUTION

1USAGE

Settings on the LH Side of the LCD are changing while the machine is sitting idle.

CAUSE: Faulty door switch.

SOLUTION: Replace door switch P/N 40AA 8501 0.

DESCRIPTIO

SOLUTION

1000997SOLUTION

1USAGE

All A4 copies have a blank area at the rear of approx 10cm running from lead to trailing edge in the direction of travel.

CAUSE: Light Volume AUX Mirror bent.

SOLUTION: Replace Light Volume AUX Mirror P/N 55GA 6109 0.

DESCRIPTIO

SOLUTION

1000998SOLUTION

1USAGE

91 November 2002

7033

Draws 2 & 3 not registering.

CAUSE: Draw base is disconnected.

SOLUTION: Switch off the copier & connect the draw base cable.

DESCRIPTIO

SOLUTION

1001008SOLUTION

1USAGE

Service code F28-1

CAUSE: The charge control spring is shorting to the casing of the Drum

SOLUTION: Adjust the spring away from the Drum surface.

DESCRIPTIO

SOLUTION

1001095SOLUTION

1USAGE

DATA ERROR light comes on after copying from the RADF (usually multiple copies) on either 1:1 or 2:1 is completed. To clear message you have to cycle the power. No jam code

CAUSE: The spring on the actuator of original detector sensor has been dislodged. This mean that the actuator is returning to it home position too slowly.

SOLUTION: Reposition the actuator spring to it original position.

DESCRIPTIO

SOLUTION

1001100SOLUTION

1USAGE

Rattling noise and jamming in the reversal and paper exit unit.

CAUSE: The screw for the idler shaft of the reverse gear has come loose.

SOLUTION: Tighten the screw.

DESCRIPTIO

SOLUTION

1001102SOLUTION

1USAGE

ISWtrns stopping before completing ROM

CAUSE: LPT1 priniter port is set to ECP mode the ISWtrns utility requires the LPT1 port to be set to output only,standard or bi-directional

SOLUTION: Change the mode of the LPT1 printer port in the computers BIOS

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

DISK FULL error after sending & printing one page.

CAUSE: Interference from noisy Write Unit.

SOLUTION: Replace the Write Unit.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Stretched image on copies but the overall dimensions of the page are correct.

CAUSE: The developer unit was too close to the drum.

SOLUTION: Adjust the spacing of the dev unit to increase the DSD.

DESCRIPTIO

SOLUTION

########################################SOLUTION

2USAGE

How to insert a blank page after the last page & before a blank cover?

SOLUTION:This combination is not available.

A workaround may be to add a blank sheet after the last original then run the job as a copy insert instead of a blank insert (remembering that any marks on the blank original will be copied onto the insert page).

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

92 November 2002

7033

Black lines appear on the copies after 5 to 10 copies have been made.

The developing unit has failed

DESCRIPTIO

SOLUTION

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1USAGE

Intermittent J34-4 during operation with no finisher (FS105) installed,

CAUSE: Paper exit sensor shaft (p/n 55GA48260) catches on the lever plate (p/n 40AA46250). The problem may get worse as paper is stacked on the exit tray. This is because the weight of the paper pulls on the exit door, causing the lever plate and the sensor shaft to come in contact.

SOLUTION: Increase the spring tension of the small conveyance rollers in the downward conveyance unit. the roller s are located on the side door just above the ADU entrance guide.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Distortion in the direction of travel after approx 70 pages of a long run.

CAUSE: Contaminated Charge Corona & Grid.

SOLUTION: Cleaned Charge Corona & replaced Charge Grid.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

F28-2 shortly after pressing the START/PRINT key.

CAUSE: HV(2) is not properly grounded, or has failed.

SOLUTION: Tighten the ground screw, located in the lower left corner, on HV(2). Replace the high voltage unit (p/n 55GA84020) if necessary.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

F28-3 (abnormal separation output) and the copies are light.

CAUSE: HV2 has failed.

SOLUTION: Replace HV2 (p/n 55GA84020). Note: The image on the drum was inspected and appeared to have good density.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Can the 7033 be fitted with a FS-109?

No, a FS-105 is required for use with a 7033/70040, the FS-109 can only be fitted to a 7045.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Code J34-4 without finisher installed

CAUSE: Paper exit sensor shaft (p/n 55GA48260) catches on the lever plate (p/n 40AA46250). The problem may get worse as paper is stacked on the exit tray. This is because the weight of the paper pulls on the exit door, causing the lever plate and the sensor shaft to come in contact.

SOLUTION: Slightly reposition the entrance guide material (p/n 55GA48170) so that the tension of the exit door is not excessive.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Where does the Mylar attached to the Slit Glass locate?

SOLUTION1.The wider part of the mylar is on the right of the slit glass

2. The Mylar locates on the topside between the main body & the cover and between the Scale plate & the top side of the White Reference plate.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

93 November 2002

7033

The bypass displays as SPECIAL when any size paper is loaded.

SOLUTION: Set Dip Switch 3 Bit 5 to 0, this will remove full platen scan for the bypass & return normal functionality to the Bypass for use as a universal paper tray.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Code F51-2 speed abnormality in M1 main motor.

PROBABLE CAUSES:1. Developer has leaked from the spewing PV felt (p/n 540030170) on the developing unit. The spewing PV felt is located behind the agitator gear 2 (p/n 55GA77270). The leaking developer contaminated and damaged the drive unit paper feed driving gear shaft (p/n 55GA43210), resulting in no feed from 2nd paper feed.Inspect the rear of the developing unit and the spewing PV felt for any damage caused by spewed developer. Replace the spewing PV felt (p/n 540030170) and/or the developing unit (p/n 55GA-3000) if necessary. Replace the drive unit resist paper feed roller shaft (p/n 55GA43210) and the paper feed driving gear (p/n 55GA77160).

2. Binding in the fuser unit slows down the rotational speed of M1.Inspect and repair fuser binding. Common areas for binding include the upper or lower fuser bearings, and the fuser drive gear.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Code F56-11

CAUSE: The connector for the sheet bypass (CN80) is not fully connected.

SOLUTION: Reseat the connector.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

The operation panel keys on the keypad do not work, all keys work OK in the 25, 36 & 47 Modes.

CAUSE: Faulty door switch.

SOLUTION: Replace the Front Door Switch p/n 40AA 8501 0.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Copier appears to be locked up, unable to operate the machine in any mode (normal or service). After removing all attached options Code F34-1 then resulted at power up, 25

CAUSE: Main board failure.

SOLUTION: Replace the Main Board.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Code J72-14 when feeding from draw 2.

CAUSE: The backstop for the paper was not fully located, resulting in the A4 paper being detected as A3 and the paper not conveying to PS804 properly.

SOLUTION: Reinstall the backstop for the paper.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Machine operation erratic affecting the operation of the EKC, Tray switching, Auto Reset and other Key Operator Memory settings as well as not recognising the Draw Base.

CAUSE: Transfer Separator Corona end blocks were arching.

SOLUTION: Replace the Transfer Separator Corona unit p/n 55GA -250 0.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

94 November 2002

7033

Intermittent grey bands accross the direction of travel.

CAUSE: The drum appears to have fatigued.

SOLUTION: Fitting a new drum & associated parts has corrected to problem.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Intermittent dark line from edge to edge across the direction of travel.

CAUSE: Failing Drum.

SOLUTION Replace the Drum & setup as per the service manual.

DESCRIPTIO

SOLUTION

########################################SOLUTION

1USAGE

Memory corrupted after blackout.

CAUSE: Flat battery on the Memory Parameter Board.

SOLUTION: Replace Memory parameter Board p/n 55GA-911 0 & reprogram.

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1USAGE

Developer leaking from the Developer unit & damaging the upper fixing roller.

CAUSE: Excessive H-cut (doctor blade) gap of 0.6mm.

SOLUTION: Adjusted the H-cut gap back to the standard setting of 0.45mm.

NOTE: CAUTION The H-cut is set at the factory with special tools. The H-cut plate is adjusted with the developing unit in the drum unit. Using feeler gauges to check H-cut height on the 7033 is not an accurate or approved method of measurement. If there are no copy quality issues (darker or lighter from front-to-rear), make no developing unit repairs or modifications.If the H-cut is considered a definite source of copy quality problems, replace the developing unit (p/n 55GA-3000).

DESCRIPTIO

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1USAGE

Jam code J10 when feeding all paper sizes from the Bypass.

CAUSE: The bushes (Page 19 Item 33 p/n 0667 4353 0) for the Resist roller (Page 19 Item 30 p/n 55GA 4321 6) are becoming contaminated, placing an increased load on the paper feed motor.

SOLUTION: Cleaning these bushes corrected the problem.

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1USAGE

Code J34-04.

CAUSE: M12 (Exit Drive Motor) was running slow when cold.

SOLUTION: Replace M12 p/n 12VR 8002 0.

DESCRIPTIO

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1USAGE

Void/Blank area on top section of copies.

CAUSE: The White Reference Plate Glass is broken.

SOLUTION: Replace the broken Glass Stopper Plate p/n 55GA -631 1.

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1USAGE

Wavy image on copies

CAUSE: No. 1 mirror is jittering on the rail.

SOLUTION: Clean & lubricate the optics rail & pulley.

DESCRIPTIO

SOLUTION

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1USAGE

95 November 2002