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EFFECTIVE COMMUNICATION

1. Process of Communication.

2. Communication in organizations, nature, scope and functions.

3. Management of written, and oral communication.

4. Barriers to effective communication.

5. eport writing.

!. Communication tec"nolog# and it$s impact on office procedures and automation.

Chester Barnard - the first executive function is to develop and aintain a s!ste of

counication

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1. Communication +# C.*.a#udu. imala#a Pu+lis"ing ouse. eprint 2---

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"#OCE$$ OF COMMUNICATION.

Meaning of Communication.

*cope.'ature of Communication.

Communication as a *ocial process.

Communication as a "uman process.

Communication as a niversal process.

Process of Communication.

%lements of Communication.

Communication process models and t"eories.

/"eories of communication.

Principles or C"aracteristics of Communication.

Benefits of Communication.

Communication as a transactional process.

%ssentials of good communication.

/en Commandments of good Communication.

/"e *even Cs of good Communication.

(+0ectives of good communication.

&unctions of Communication.

Communication as information.

Classification of Communication.

Perception in Communication.

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$cope of counication

ide and compre"ensive

/wo wa# process involving transmission and reception.

t is a continuous process of ec"ange of facts, ideas, feelings, attitudes, opinions figures and

interaction wit" ot"ers.

Counication

1. ertical 4. pward2. orizontal 5. ownward

3. iagonal !. nternal elps in t"e disc"arge of managerial

functions

6a7 &ormal eg planning, direction, coordination

and motivation

6+7nformal

8. %ternal 9 /ransmission of messages outside t"e organization

Media

1. ritten nstructions, letters, memos, orders, 0ournals, +ulletin +oards, reports

(ral

er+al &ace:to:face conversations, lectures, conferences, meetings,

interviews

Counseling, telep"one, P.;. s#stem, grapevine

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Nature of Counication

%ver# organization "as its su+:s#stems< t"ere is interaction +etween su+:s#stems