7.4 suresmile commercial update 3 guide - amazon web services... · international customer support...

1DPPT-500048-4 ©2017 OraMetrix, Inc.

7.4 suresmile Commercial Update 3 Guide

Your new 7.4.3 release introduces several enhancements for customer support, wire sequence orders, Standard w/ IDB case types, IDBs, and staged models.



International customer support with OraMetrix has just been simplified. Effective immediately, whether you are a suresmile, elemetrix or fusion customer, we now have ONE, toll-free international number for your convenience:

+800 6655 1234

We are currently rolling out this number on a country-by-country basis. It is currently available in most of Europe, Australia, New Zealand and Korea. If not yet available in your country, you can still contact us by using our toll number: +1 972 728 5902 or by emailing us at [email protected].

US and Canadian customers should still use:

+1 888 672 6387or +1 972 728 5902


DPPT-500048-4 ©2017 OraMetrix, Inc. 3

mailto:[email protected]

When you displayed the last wire in a wire sequence in the Displacements or the Wire Sequence tabs, the Remove Wire button remained active, even though you cannot remove the last wire in the wire sequence from this tab. If you clicked the Remove Wire button, nothing happened. Many users reported this was confusing. We’ve fixed this so that now when you display the last wire in a sequence, the Remove Wirebutton is dimmed and cannot be clicked.

Note: To remove a wire sequence completely and start over, go to the Order tab and click the Remove Wire button.



The Approve Setup (IDB not needed) option under the More button on the Order tab now allows you to continue with suresmile wires without having to order IDB trays. Previously if you chose this option, you would have to start a new standard case if you wanted to treat the patient with suresmile wires.

Now there are two scenarios where you can decide to choose this option:

Scenario A - You’ve already exported the IDB tray digital files for printing in-house or at a 3rd party lab and you no longer need to order printed trays from OraMetrix. In this scenario, after you select the Approve Setup (IDB not needed) option, you can now continue with designing and ordering suresmile wires.

Scenario B - You decide not to use IDB at all but instead bond the patient directly. In this scenario, after you select the Approve Setup (IDB not needed) option, you will first need to submit a bracket update scan of the directly bonded brackets to reflect the actual bracket positions. You can then continue with designing and ordering your suresmile wires.



In 7.4 Update 2, We added a new feature to allow you to identify easily those brackets where additional adhesive is needed to fill voids between the bracket base and the tooth surface.

During the bonding appointment, the user can display the Bracket Voids dialog box by clicking the Bonding Appointment step in the checklist. This step becomes visible after the IDB is ordered.

Watch the video! https://bcove.video/2w6vsBl

As a further enhancement of this feature, you can now print this information as a report. Click the new Bracket Voids button on the Brackets tab to display the report on a new tab in your browser, where you can print it if you wish.

Tip: Print the report to use chairside as a guide when applying adhesive to the brackets.



https://bcove.video/2w6vsBl

We’ve streamlined the workflow for ordering staged models:

• For staged models ordered directly from OraMetrix, we’ve consolidated the Approve and Order steps. We’ve renamed the Approve button to Approve & Order.

• If you choose to export the staged models for printing in house or by a 3rd party lab, we’ve removed the review staged model task because it is unnecessary for exported models. We’ve renamed the Export Staged Models button to Approve & Export.



When you are reviewing staged models for Aligner case types, you can now use the Revert Modifications button on the Order tab. This button allows you to remove all modifications you've made to the staged models since the setup was delivered for your review.



An IPR Tracking tab has been added to the treatment planning workspace for staged models. This tab is displayed after the staged model is approved. The tab allows doctors and staff to see the amount of planned and completed IPR.

The tab will be most useful during aligner therapy when you want to check how much IPR has been completed compared to the amount of IPR originally planned for the patient in the suresmile setup. This tab allows you to enter newly performed IPR at each patient visits so that you can track completed IPR as therapy progresses.



Prior to this release, if you wanted to undo a movement to an attachment on a tooth with two or more attachments, the system could not determine which specific attachment on the tooth to undo the movement.

We’ve fixed this problem by giving specific internal IDs to each attachment, so that the system can now correctly undo the movement of a specific attachment.



The Undo functionality now works for the Recalculate Staging, Update Previous Stages and Update Next Stages buttons.



Contact us for support

To contact support, please call the phone number listed below,

or email us at [email protected].

+1 888.672.6387 (US & Canada)

+800 6655 1234 (Europe, Australia & New Zealand)

+1 972.728.5902 (All other countries)



7.4 suresmile commercial update 3 guide - amazon web services... · international customer support...

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