7connections - the ideal schedule for dental team conversations
DESCRIPTION
Team meetings should be held regularly to ensure the whole team is singing from the same hymn sheet.TRANSCRIPT
People are not an overhead on your P&L, they are an asset on your balance sheet. If you want to make customer service your competitive advantage – it begins with a self-actualised team. To
achieve this, speak to 7connections on +44 164 747 8145
The ideal schedule for dental team conversations
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Daily
the 20-minute morning huddle to review yesterday’s significant KPI’s,
today’s financial targets, to do’s & who to ask for referrals, etc.
Weekly
– a 60-minute conversation (during billable hours) to review best bits of
the last week: what went right? what went wrong? what can we do to
improve?
Monthly
– a half-day session to review financial performance, marketing return on investment, new patient
conversion stats, clinician productivity, the patient
experience and team well-being
Quarterly
– the half-day becomes a full-day, off-site and the
afternoon session is an external guest speaker on marketing,
customer service or sales
Annually
– a 2-day trip. Leave Friday afternoon
and fly to any Easyjet destination in
Europe. Friday night, informal dinner.
Saturday morning CPD training session,
review of the last year, reveal plans for
the next year. Saturday afternoon,
shopping for the girls and beer for the
boys. Saturday night dinner and dancing.
Sunday morning hangovers and breakfast, afternoon travel back.
Europe!!
Quarterly meeting
Quarterly meeting
Quarterly meeting
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30
60 mins
20 mins
day21
2 day trip
c r e a t e . c o a c h . c o n n e c tC O N N E C T I O N S
“That which we
do not own, is our
greatest asset”
- Isadore
Sharp
(Founder and Chairman of
Four Seasons Hotels Group)
“”
“”
Full Day
Quarterly meeting
People are not an overhead on your P&L, they are an asset on your balance sheet.
If you want to make customer service your competitive advantage it begins with a self-actual-ised team.
To achieve this, speak to 7connections on
+44 164 747 8145
www.7connections.com
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