7signal wi-fi performance management - 2017 sales presentation
TRANSCRIPT
IMPROVING PRODUCTIVITY BY ENHANCING THE WI-FI
EXPERIENCE
2
Your Environment and ChallengesEnvironment:
• # locations• # Wi-Fi users• # Mission critical Wi-Fi applications• # of APs, CISCO, Aruba, growing? ac, n?• BYOD?, VoFI?, Skype?, Jabber?
Questions:
• How do you currently see performance of Wi-Fi? How do you ensure good user experience for clients?• What new mobile applications are critical to the operations? Do they use Wi-Fi or LTE?• How do you see spectrum interference affecting Wi-Fi? • Is staff using laptops, tablets, VoIP over Wi-FI, etc?• Wi-Fi always blamed, too many end user issues sent to 3rd level Wi-Fi engineering support?
By 2018, more than 50%
of users will use a tablet
or smartphone first for all online activities.
– Gartner
ENTERPRISE
WI-FI IS NOWMISSION CRITICAL
“Wireless sensing, tracking and control equipment will reach $35 billion over the next five years for industrial automation, agriculture, construction and related markets.”
– SmartIndustry.com
HEALTH CARERETAILMANUFACTURING
ENTERPRISE
WI-FI IS NOWMISSION CRITICAL
“Having Wi-Fi in their rooms isn’t just a convenience for veterans receiving overnight treatment at the VA — it’s a much-needed connection to the outside world and often a key asset in their treatment.”
– Richard Blumenthal, ranking Democrat on the Senate Committee
on Veterans’ Affairs
HEALTHCARE
WI-FI IS NOWMISSION CRITICAL
“Providing high-quality Wi-Fi coverage and connectivity represents an increasingly important utility when it comes to attracting and retaining shopper’s in-store.”
– Information Age
RETAIL
ENTERPRISE
WI-FI IS NOWMISSION CRITICAL
“1 in 3 said they couldn't do their jobs without wireless, and over 60% of those think they get better Wi-Fi at home than at work.”
– TechRadar Pro
ENTERPRISE
WI-FI IS NOW MISSION CRITICALYOUR ENVIRONMENT IS DYNAMIC
People, devices and equipment flow in and out all day. To be proactive and catch issues before they impact productivity, you must discretely and continually measure the quality of the Wi-Fi experience on every device, in
every location, all the time.
Placing an online order
Finishing up quarterly financials
Submitting a million dollar
sales proposal
Checking warehouse inventory before restock purchase
WI-FI PERFORMANCE MANAGEMENT HAS FALLEN SHORT
NO PROACTIVE VISIBILITY| NO DETAILED PERFORMANCE HISTORY | NO DIAGNOSIS OR PRESCRIPTIONS
Slow connection to
CRM
HOW IT WORKS
Your Wi-Fi Network
1. 24/7 WI-FI NETWORK BENCHMARKING.
3. VISIBILITY | PERFORMANCE HISTORY DIAGNOSIS AND PRESCRIPTION
2. CROWDSOURCE THE WI-FI EXPERIENCE AND IDENTIFY HOW END-USERS EXPERIENCE THE NETWORK.
VM
SONAR™ Test Endpoint
SAPPHIRE EYE™ Wi-Fi Sensor and High Performance Client
EYEQ™ CLOUD
MOBILE EYE™ Apps and Agents
Access Point
Data Center
Access Point
ISP
WLAN Infrastructu
re Performanc
e
WHAT MOST GET TODAY
WLAN Controller
Crowdsourcing of Wi-Fi performance dataVisibility into end-user experience
Wi-Fi performance history
AP ConnectionsCPU and memory utilization
Client connectionsBandwidth utilization
High usage clients
HOW WE’RE DIFFERENT – WE MANAGE CHANGE
WI-FI EXPERIENCE MANAGEMEN
T
Sapphire Eye 2100
(Covers 4-6 APs)
Access Point
WLAN Controller
Crowdsourcing of Wi-Fi performance dataVisibility into end-user experience
Wi-Fi performance history
AP ConnectionsCPU and memory utilization
Client connectionsBandwidth utilization
High usage clients
ISP
13
Products & CapabilitiesSapphire Eye
2100Sapphire Eye
500Mobile
Eye (Win/macOS)
Mobile Eye Android
Mobile Eye Apple iOS
AP’s measured 4-6 1-2 1 1 1
Active tests Throughput, packet loss, delay, jitter
Throughput, packet loss, delay, jitter
Throughput, delay
Throughput, delay
Throughput, packet loss, delay, jitter
Device data Make, model of adapters in the air
Make, model of adapters in the air
Make, model,sw version
Make, model,sw version
Make, model,sw version
Scan data Frequency,signal strength
Frequency,signal strength
Frequency,signal strength
Frequency,signal strength
Runs in background Yes Yes Yes Yes No
Runs in foreground Not Available Not Available Not Available Yes Yes
Passive testsBeacon availability,airtime utilization, channel utilization
Beacon availability,airtime utilization, channel utilization
Packet capture Yes YesSpectrum analyzer Yes YesIP services Yes YesAuthentication Yes Yes
Healthcare
Higher Education Managed Service Providers
Enterprise & Retail
NOTABLE 7SIGNAL CUSTOMERS
“We are no longer flying blind. 7signal delivered on its promises and our team is now equipped to support more applications and more devices as we move forward.”
Greg Slattery, CIOMajor midwest hospital system
“I am very positive about these guys [7signal]. They know WiFi inside out, are vendor neutral and have a hands-on, pragmatic approach.”
Kees PronkAvans University
“Without a system in place, you can’t put your finger on the issues. So, it is hard to correct what’s wrong or verify what’s right.”
Steve Gammon,Beaumont Health System
USE CASESFor Mobile Eye
Quickly identify slowest performing devices
Quickly identify slowest performing networks
Drill down for specific device performance detail
Customize your target endpoints and experience thresholds
Get Signal Strength, Channel, Frequency and Data Rates from Android, Windows and macOS
devices
View Wi-Fi performance of remote locations on a map
Drill into important KPIs to proactively identify trouble areas
Quickly compare networks or devices in specific locations to isolate issues
USE CASESFor Sapphire Eye
4 Macro KPIs Answer 4 Critical Wi-Fi Experience Questions…
Connectivity
• Beacon availability• Attach success rate / time• Association success rate / time• TCP test success• Web page download success
IP Services
• IP address retrieval success• IP address retrieval time• DHCP process by stage• DNS success / time (future
Authentication
• Open authentication success• Open authentication time• Radius success / time by stage• Captive portal success
Quality• Throughput• Delay• Web page download time• AP / Client retransmissions• Air utilization• Number of clients / AP
EyeQ - Component KPIs at One Click
Proactive – Not ReactiveBeacon Availability Alert Delivered to Inbox…
Offending AP…
Where…
When…
Offending AP…
Where…When…
Proactive – Not ReactiveDHCP Server Alert Delivered to Inbox…
Confirmed!HT40 channels performing well on corporate network
100% of Service Level Target
Avg. Throughput
over 150Mbps
Confirmed!5Mbps rate limiting in effect on guest network
100% of Service Level
Target
Throughputs at 5Mbps
A Very Common Use Case:WLAN or not WLANUsing 7signal with your own test endpoints to isolate issues
7signal Eyes
Cisco AP AccessSwitch
CoreRouter
Wireless LANController
Firewall
DMZSwitch
ISPRouter
Data Center
Remote Office
InternetFirewall
Your Network Topology
Strategic Placement of 7signal Sonar Endpoints in Client’s Environment
AccessSwitch
CoreRouter
7signalSonar (Internal LAN) 7signal
Sonar (DMZ)
Firewall
DMZSwitch
7signalSonar
ISPRouter
Wireless LANController
Data Center
7signal Eyes
Cisco AP
Remote Office
InternetFirewall 7signal
Sonar (Cloud)
Your Network Topology
VM
VM VM
VM
AccessSwitch
CoreRouter
7signalSonar (Internal LAN) 7signal
Sonar (DMZ)Wireless LANController
Firewall
DMZSwitch
7signalSonar (Cloud)
Internet
ISPRouter
Firewall
LAN throughput ~5Mbit/s
LAN/WAN throughput ~4Mbit/s
LAN/WAN throughput ~3Mbit/s
Wireless LANController
7signalSonar
Data Center
7signal Eyes
Cisco AP
Remote OfficeLAN throughput
~83Mbit/s
Your Network Topology
VM
VM VM
VM
Strategic Placement of 7signal Sonar Endpoints in Client’s Environment
AccessSwitch
CoreRouter
7signalSonar (Internal LAN) 7signal
Sonar (DMZ)Wireless LANController
Firewall
DMZSwitch
7signalSonar (Cloud)
Internet
ISPRouter
Firewall
LAN throughput ~65Mbit/s
LAN/WAN throughput ~66Mbit/s
LAN/WAN throughput ~62Mbit/s
Wireless LANController
7signalSonar
Data Center
7signal Eyes
Cisco AP
Remote OfficeLAN throughput
~83Mbit/s
Your Network Topology
VM
VM VM
VM
Strategic Placement of 7signal Sonar Endpoints in Client’s Environment
Thank YouWhat can Wi-Fi performance management do for you?