8 communication style (1)

7/29/2019 8 Communication Style (1)

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Communication Styles

Shoma Mukherji5 Sep 2012


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Patterns of verbal and nonverbal behavior others can observe.

Not an ability (how well someone can do something)

Preferred way of using ones abilities (how someone likes to

do something)

Understanding helps in managing three key relationships:

with self, with another person, with members of a group.


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Dominance : Tendency to display a take-charge attitude.

Low dominance people : cooperative and eager to assist others.Low in assertiveness, more willing to be controlled by others.

High dominance people: more assertive, seek control over others,

give advice freely, frequently initiate demands.

Style Model 1

Sociability : Tendency to seek and enjoy social relationships.

At top ofsociability continuum, people express feelings freely, are

open and talkative and like personal associations.

At bottom of sociability continuum, people control feelings, aremore reserved and formal in social relationships.


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High Sociability

Low Sociability

LowDominance

High

Dominance

Emotive

Director

Supportive

Reflective


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Displays spontaneous, uninhibited behavior

Talks rapidly, expresses views with enthusiasm, uses vigorous hand

gestures

Displays personality dimension described as extroversionEnjoys being with people, tends to be active and upbeat, likes

informality and usually operates on a first-name basis

Possesses a natural persuasiveness.

Finds it easy to express point of view dramatically and forcefully

Emotive


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Director

Projects a serious attitude

Frank, assertive, and very determinedOften communicates no-nonsense attitude. Gives impression that

they cannot have fun

Expresses strong opinions

With firm gestures and tone of voice communicating determination,

projects the image of someone who wants to take control

May project indifference

Cannot easily communicate warm, caring attitude. Finds it hard toabandon formal approach in dealing with people


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Reflective

Expresses opinions in a disciplined, deliberate mannerNever in a hurry, expresses measured opinions. Emotional

control is a common trait

Seems to be preoccupied

Is rather quiet, may seem aloof and difficult to get to know

Prefers orderliness

At a meeting, this person appreciates an agenda. Enjoys reviewing

details and making decisions slowly


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Supportive

Listens attentivelyGood listeners have a unique advantage in many occupational

settings - loan officers, sales personnel, and supervisors

Avoids the use of power

Likely to rely on friendly persuasion than power when dealing withpeople. Likes to display warmth in their speech and written

correspondence

Makes and expresses decisions in a thoughtful, deliberate manner.

Appears low-key in a decision-making role


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High Sociability

Low Sociability

LowD

ominance

HighDom

inance


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Emotive Style

Outspoken to the point of being offensive - Unwilling to listen to the views

of others. Uses exaggerated gestures and facial expressions

Director Style

Determined to come out on top - Will not admit to being wrong

Appears cold and unfeeling when dealing with others

Reflective Style

Avoids making a decision - Seems overly interested in detail

Stiff and formal when dealing with others - Seeks to achieve perfection

Supportive StyleAgrees with everyone to win approval - Constantly seeks reassurance

Refuses to take a strong stand - Tends to apologize a great deal

Excess Zone Behaviours


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Ability to create and maintain interpersonal relations with others,

regardless ofones communication style

Versatility

What can I do to make it easier for the other person

to relate to me?


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Style Flexing

A deliberate attempt to change your style to meet the needs ofanother person. A temporary effort to act in harmony with

anotherpersons communication style

Customizing your communication style often requires learning

how to overcome your strengths


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Style Model 2

Aggressive

Assertive

Passive

Stand up for ones own right, feel superior,

violate the rights of others, ignore their

feelings

Stand up for ones own right while maintaining

respects for others

Value rights of others as more important than ones

own, avoid expressing thoughts, feelings andopinions


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Being an Assertive Communicator

Request AssertivenessGetting information, clarification, stating

Refusal AssertivenessSaying No (right time and right way)

Expressing FeelingsSaying how you feel


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CONTENT

EYE CONTACT

BODY POSTURE

DISTANCE/PHYSICAL CONTACT

GESTURES

FACIAL EXPRESSIONS

VOICE TONE, INFLECTION, and VOLUME

TIMING

LISTENING

Tips for Assertive Behaviour

FLUENCY

8 communication style (1)

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