8 myths and misconceptions about communication in organizations
TRANSCRIPT
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8 Myths and Misconceptions about Communication in
Organizations
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Myth 1: Meanings are in words
• What a word means to us may not mean the same to someone else
• Meanings are in people, not words• What we say to others might convey a
meaning we are not trying to convey
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Myth 2: Communication is a verbal process
• How we say something and how we act impact just as much as what we say
• Communication is not only a verbal process but a nonverbal process as well
• Nonverbal actions can contradict verbal messages and when they do most people believe the nonverbal
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Myth 3: Telling is communicating
• Telling is only part of communication• Must be sensitive to other people’s views and
communication skills• Telling someone something is not
communicating with them
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Myth 4: Communication will solve all our problems
• Communication can either create or help overcome problems
• Communication should be adjusted to the situation
• Forcing people to communicate sometimes will cause matters to get worse
• Communicating more effectively can help avoid some situations that result in problems
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Myth 5: Communication is a good thing
• Communication is a tool• Communication is neither a good nor a bad
thing• The way you use communication determines if
it is a good thing or bad thing• We use communication for both positive and
negative purposes
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Myth 6: The more communication, the better
• The quality of communication is important not the pure quantity of it
• The more people talk to one another, the better the decision made is not always the case
• Ignorance does not produce intelligence
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Myth 7: Communication can break down
• Human communication does not break down rather we communicate unsuccessfully
• You cannot NOT communicate• Communication is always being expressed
even without words, hence nonverbal communication
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Myth 8: Communication is a natural ability
• Communication is a learned ability• We acquire our communication skills through
our education as well as our experiences• Communication competence can be learned• Practicing can and will help you communicate
better