8 requirements and roadblocks on the path to cloud ... · diy or custom support makes...

1
WELCOME TO TRULY UNIFIED COMMUNICATIONS 8x8 Truly Unified CAUTION 99.999% of false promises result in outages, hurting your business 100% of the time DETOUR Limited market coverage stifles expansion, hurts local presence and degrades international call quality WARNING DIY or custom support makes implementation technically difficult or financially unpredictable CAUTION Limited compliance certifications and hidden feature restrictions leave customers and brands unprotected WARNING One-size-fits-all packages lead to overpaying for unused features and costly overages Low quality and unreliable calls lead to frustrated employees and customers SLOW AHEAD Multiple providers limit your influence on the future product and increase finger-pointing and delays in resolution EXPECT DELAYS SLOW Multiple platforms and limited integrations lead to low productivity, departmental silos, and fragmented reporting ROUGH ROAD AHEAD ! Guaranteed Reliability An uptime SLA ensures service will be there when you need it and you get what you pay for 1 1 2 Global Presence Worldwide data centers and local number availability provides coverage wherever you are (or want to be) 2 3 Dedicated Deployment & Training Implementation and support packages fit unique business and IT needs Full Service Self Service 3 4 Robust Compliance Look for third-party certifications and accreditations across multiple industries like PCI-DSS, HIPAA, FISMA and ISO/IEC 27001 4 5 Cost-Effective Plans Flexible packages make sure you're meeting the specific needs of your business and users 5 6 Superior Voice Quality Guaranteed and third-party validated voice quality ensures consistent calls whether traveling, in a remote office, or working from headquarters 6 7 One Trusted Vendor A single provider better understands business needs, quickly resolves issues, and leverages your feedback in the product roadmap 7 8 Truly Unified Communications One integrated communication and collaboration platform breaks down silos, improving productivity and customer experience 8 8 Requirements and Roadblocks on the Path to Cloud Communications When considering the move to the Cloud, don’t get led astray. Here are the 8 criteria you need to stay on the road to success.

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Page 1: 8 Requirements and Roadblocks on the Path to Cloud ... · DIY or custom support makes implementation technically di˚cult or financially unpredictable CAUTION Limited compliance

WELCOMETO

TRULYUNIFIED COMMUNICATIONS

8x8Truly Unified

8x88x8Truly Unified

CAUTION99.999% of false promises

result in outages, hurting yourbusiness 100% of the time

DETOURLimited market coveragestifles expansion, hurts

local presence and degradesinternational call quality

WARNINGDIY or custom supportmakes implementationtechnically di�cult or

financially unpredictable

CAUTIONLimited compliance certifications

and hidden featurerestrictions leave customers

and brands unprotected

WARNINGOne-size-fits-all packages

lead to overpaying for unused features and

costly overages

Low quality and unreliable callslead to frustrated employees

and customers

SLOW AHEAD

Multiple providers limit yourinfluence on the futureproduct and increase

finger-pointing and delaysin resolution

EXPECT DELAYS

SLOW

Multiple platforms and limitedintegrations lead to low

productivity, departmental silos,and fragmented reporting

ROUGH ROAD AHEAD

!

Guaranteed ReliabilityAn uptime SLA ensures service will bethere when you need it and you getwhat you pay for

11

2

Global PresenceWorldwide data centers and local

number availability provides coveragewherever you are (or want to be)

2

3

Dedicated Deployment & Training

Implementation andsupport packages fitunique business andIT needs

Full ServiceSelf Service

3

4

Robust ComplianceLook for third-party certifications and

accreditations across multipleindustries like PCI-DSS, HIPAA, FISMA

and ISO/IEC 27001

4

5

Cost-E�ective PlansFlexible packages make sure you'remeeting the specific needs of yourbusiness and users

5

6

Superior Voice QualityGuaranteed and third-party validatedvoice quality ensures consistent callswhether traveling, in a remote o�ce,

or working from headquarters

6

7

One Trusted VendorA single provider better understandsbusiness needs, quickly resolves issues,and leverages your feedback in theproduct roadmap

7

8

Truly Unified CommunicationsOne integrated communication andcollaboration platform breaks down

silos, improving productivity andcustomer experience

8

8 Requirementsand Roadblocks

on the Path toCloud Communications

When considering the move tothe Cloud, don’t get led astray.

Here are the 8 criteria you needto stay on the road to success.