8 ways to create workforce experiences that really drive productivity
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8 ways to create great workforce experiences that really drive productivity
Justin McWhorter
About Justin McWhorter
Justin McWhorter Justin is an expert in how the intersection of technology and HR is changing work trends.
He is a self-proclaimed People Geek at Sage People, part of Sage Business Cloud, a global HR and People System that helps global mid-sized organizations apply new ways to acquire, manage and engage their workforce.
He has over 15 years experience in helping companies identify, recruit and retain the best talent in the marketplace, while equipping business leaders to understand their people better through workforce analytics.
Why employee experiences matter
We’re in the midst of a war for talent
Successful businesses need good people
There’s an engagement and productivity crisis
Source: Effectory International 2016
31%
29% global
average
39%
27%
25%
26%
Disengaged employees cost the US between $450-$550bn each year in lost productivity
Productivity is stagnant People are not engaged
Just 1 in 3 people at work are fully motivated and engaged
Deloi'e and Facebook, Transi3oning to the future of work and the workplace, November 2016
Culture, engagement and beyond
The employee journey
Focus on the workforce experience
Great workforce
experiences drive
performance
Revenue increases two fold… Revenue per employee triples… Profit per employee quadruples… …over companies that don’t invest in employees. This is an economic argument – not a HR one.
Our research backed this up
see being valued and recognized as the most important aspect of their work
3,500 employees surveyed across US, Canada & UK
Workforce experiences matter We polled 3,500 workers
1/3 of employees
admitted they’re productive for
less than 30hrs a week
78% said positive workforce
experiences have a huge impact on
productivity
92% of younger generations said positive experiences impact productivity – a demographic that will comprise 50% of the
workforce by 2020
12% of employees are asked
regularly what would improve experiences
66%
8 ways to deliver great workforce experiences that really drive productivity
1. Offer flexible, agile and remote working
• Building a
The way, when, how, and where the workforce works is changing – companies need to respond
2. Use analytics and People Science to drive decisions
92% of companies do not have the people
insights they need
37% are using
data to inform people
decisions
83% of HR leaders agree people
decisions should be
based on data and analytics People
Science Single
version of the truth
Realtime Integrated
Usable Accessible
Relevant Reliable
“My job as Chief People Officer- have a sustainable and predictable supply of talent that can help the business execute against its business strategy. The the only way for me to do that is to have clear insight, analytics, and data”. Marilyn Miller, Chief People Officer, Alfresco
From instincts to insights
Poll
3. Personalize experiences for your workforce
There are five distinct generations in the workforce with different needs and aspirations
4. Show employees you value and recognize them
It’s not just about
benefits at work, but
being valued
Just 5% of employees said
they valued office games like ping
pong tables in the workplace
50% of workers think office games
are a distraction
Only 9% of employees
think company outings are
valuable
66% of respondents said being valued is important
40% of companies think
benefits & games are important to employees
Are fringe benefits the answer?
5. Invest in worker wellbeing
39% of respondents said they believed HR and People teams could do more to improve wellness
• Employer wellness programmes reduce a company’s average healthcare costs by around $360 per employee per year (RAND)
• …that’s a return of $1.50 for every dollar
invested in wellness (RAND) • One Fortune 500 company saved $250m over
10 years in total through wellness programmes (Harvard)
• Employees who rated their wellbeing as ‘high’
had 41% lower health-related costs (Gallup)
6. Bring the C-suite on board
HR Directors and Chief People Officers – you can’t do this alone This isn’t a HR issue; it’s a company-wide issue, and you need buy-in
Poll
7. Provide mobile experiences for your workforce
Employers see tech as consumers first, employees second They expect self-service technology that’s made for them and not HR teams
8. Ask your employees!
Continuously design better ways of working
Just 12% of employees are regularly asked what would improve their work experiences; 47% have never been asked at all
Use a system which enables you to deliver great experiences
Company branded
portal
Tailored processes
Integrated employee
communications
Self service & people analytics
Health & wellness
Pulse feedback surveys
Designing better ways of
working
Improve engagement, performance, retention and your ability to acquire the best people
Mobile experiences
Summary
Offer flexible, agile and remote working
Use analytics and People Science to drive decisions
Personalize experiences
Show employees you value and recognize them
Invest in worker wellbeing
Provide mobile experiences
Bring the C-suite on board
Ask your employees
Q&A
Next steps Download the report today
Why your workforce isn’t working
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Wednesday, December 20, 2017
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