86 attitude 20 development 1
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ATTITUDE DEVELOPMENT
BY
RAJESH P. KHAMBAYAT
"We are what we think"
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Is It also with our Attitude?
There was a man who made a living selling balloons at a fair. He had all colors of balloons including red, yellow, blue and green. Whenever business was slow, he would release a helium-filled balloon into the air and when the children saw it go up, they all wanted to buy one. They would come up to him, buy a balloon, and his sales would go up again. He continued this process all day. One day, he felt, someone tugging at his jacket. He turned around and saw a little boy who asked, “If you release a black balloon, would that also fly?” moved by the boy’s concern, the man replied with empathy. “Son, it is not the color of the balloon, it is what is inside that make it go up”.
Source –You Can Win
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Two Questions?
•Why do people behave ?
• Why do people behave as
they behave ?
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Personality
Personality is a dynamic organization of
those psycho-physical systems which
determine his “ unique adjustment with
the environment ” his characteristic
behaviour and thought.
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Psycho-physical systems
1. Motivation
2. Interest
3. Attitude
4. Values
5. Habits
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Success of person depends on
• His ability to do the job
&
• Willingness to do the job.
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Note • What a person can do?
Cognitive and Psychomotor domain.
[ Intelligence, Aptitude, Achievement ]• What a person will do?
Affective domain.Situation1. I can’t do the work.2. I don’t want to do the job.
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Attitude
The attitude is an inward feeling
expressed by behaviour.
Is a predisposition to react in a certain
way, a readiness to react, a determining
tendency.
Outward expression of values.
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DO YOU KNOW?
• “Ability is what you’re capable of doing.
• Motivation determines what you do.
• Attitude determines how well you do it.”
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Your attitude contributes to success
A study attributed to Harvard University found
that when a person gets a job, 85% of the time
it is because of their attitude, and only 15% of
the time because of how smart they are and
how many facts and figures they know.
Surprisingly, almost 100% of education dollars
go to teach facts and figures which account for
only 15% of success in work.
Attitude
Experience Education
Environment
Factors that determine our attitude
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Environmenti. Home: positive or negative influences.
ii. School: peer pressure.
iii. Work: supportive or over-critical supervisor.
iv. Media: television, newspapers, magazines, radio, movies.
v. Cultural background.
vi. Religious background.
vii. Traditions and beliefs.
viii. Social environment.
ix. Political environment.
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Experience
Our behavior changes according to our
experiences with people and events in our life. If
we have a positive experience with a person, our
attitude toward him becomes positive and vice
versa.
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Education
I refer to both formal and informal education, not
just academic qualifications. Knowledge
strategically applied translates into wisdom,
ensuring success. I talk of education in the
broader sense. It makes the role of the educator
vital. A teacher affects eternity. The ripple effect
is immeasurable.
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The benefits of positive attitude
1. Increase productivity
2. Fosters teamwork
3. Solves problems
4. Improves quality
5. Makes for congenial atmosphere
6. Breeds loyalty
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Contd….7. Increases profits
8. Fosters better relationships with employers,
employees and customers.
9. Reduces stress
10. Helps a person become a contributing
member of society and an asset to their
country.
11. Makes for a pleasing personality
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A SURVEY BY UNIVERSITY OF NORTH-CAROLINA At Workplace
53%
22%
10%
8%7%
A B C D E
A = LOST TIME WORRYING ABOUT THE INCIDENT.
B = DECREASED THEIR WORK EFFORTS.
C = CUTBACK ON THE HOURS THEY WORKED.
D = CONTEMPLATED QUITTING THEIR JOB.
E = ALREADY LEFT JOB.
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The consequences of a negative attitude
1. Insecurity &
Bitterness
2. Resentment
3. A purposeless life
4. ILL health
5. High stress level for
themselves and
others.
6. Confusion &
indecisiveness.
7. Lower productivity.
8. Shirking of
responsibility.
9. Greed & selfishness.
10. Fatalistic behaviour.
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Contd..
11. Lack of discipline, courage, & confidence.
12. Politics & manipulation within the organization.
13. Strained relationships.
14. Fault finding nature, including unnecessary criticism.
A negative attitude at the workplace leads to bad behaviour, arrogance, rudeness, and
inactivity and creates an atmosphere of distrust.
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Steps to build a positive attitude
Step 1: change focus, look for the positive. Step 2: make a habit of doing it now. Step 3: develop an attitude of gratitude. Step 4: get into continuous education
programme. Step 5: build a positive self-esteem Step 6: stay away from negative influences. Step 7: learn to like the things that need to be
done.
CHARACTERISING TOTAL BEHAVIOUR CONSISTENT WITH VALUES INTERNALIZED
ORGANISING COMMITTED TO SET OF VALUES AS DISPLAYED BY BEHAVIOUR .
VALUING DISPLAY BEHAVIOUR CONSISTANT WITH SINGLE BELIEF OR ATTITUDES WITH SITUATIONS WHERE HE IS NOT FORCED TO COMPLY OR ONEY
RESPONDING COMPLIES TO GIVEN EXPECTATION BY REACTING TO STIMULI OR PHENOMENA i.e. INTEREST
RECEIVING AWARE OF PASSIVELY ATTENDING TO CERTAIN PHENOMENA STIMULI i.e. LISTENING
AFFECTIVE DOMAIN
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AFFECTIVE DOMAIN
DEAL WITH FEEING OR WHICH HAVE TO DO WITH HEART
OBJECTIVES RELATED WITH EMOTIONS, INTEREST, VALUES AND ATTITUDES
EXAMPLES
1.1. SHOW CONCERN FOR SAFETY.
2. DEMONSTRATE AN ATTITUDE OF ENQUIRY.
3. TAKE RESPONSIBILITY FOR CLEANLINESS
IN THE SHOP.
4. WORK AS A LEADER OF A TEAM.
AFFECTIVE DOMAIN
LOWER LEVELS(RECEIVING & RESPONDING)
ALL LEVELS
HIGHER LEVELS(VALUING & ABOVE)
DEMONSTRATION BUZZ SESSION BRAINSTROMING GAME INDUSTRY/ FIELD VISIT INDIVIDUAL/ GROUP
TUTORIAL ASSIGNMENT SELF LEARNING
MODULE COMPUTER- ASSISTED
LEARNING (CAL) ON-LINE LEARNING
SEMINAR AND
PANEL
DISCUSSION
GROUP
DISCUSSION
SIMULATION
LABORATORY
/ WORKSHOP/
FIELD WORK
CASE STUDY
ROLE PLAY
PROJECT
METHOD
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Assessing attitudes
Assess whether the
Attitude are seen in the Workers.
Implement Process to
DevelopAttitudes
Identify Desirable Attitudes
If not check
the process
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Method to assess attitude
1. Observation sheet.
2. Attitude indicators.
3. Rating scale.
4. Anecdotal records.
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Remember Our attitude determines our approach to life. Our attitude determines our relationships with
people. Often our attitude is the only difference
between success and failure. Our attitude at the beginning of a task will
affect its outcome more than anything else. Our attitude can turn our problems into
blessings.
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RememberTo succeed in life, attitude is much more
important than aptitude. People who cultivate positive attitudes consistently expect great things, work hard for those things and are more likely to achieve them.
When you think positively about yourself, you will work harder at what you want to do and give up less easily. When you think positively about your colleagues, employees, spouse and children, you will be able to build stronger relationships which will lead to a greater success at work and at home.
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