8e437973-b803-44c4-a662-16b8fc3ac9e2 , eb unit-4 part-3

7/26/2019 8e437973-b803-44c4-a662-16b8fc3ac9e2 , eb unit-4 part-3

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E-Governance


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Electronic Business MS114

What is E-Governance?

It is the use of a range of modern Information and

Communication Technologies such as Internet,Local Area Networks, mobiles etc. by Governmentto improve the effectiveness, efficiency, servicedelivery and to promote democracy


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Governance : An Information

perspective

Representative democracy relies on suppositionthat best way to make a decision is widerparticipation for all its citizens having access to

relevant information. Government is by nature an information intensive

organization.

Information is power and information management

is political .


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Governance : In IT framework

Expansion of Internet and electroniccommerce, is redefining relationships amongvarious stake holders in the process ofGovernance.

A new model of governance would be basedupon the transactions in virtual space, digitaleconomy and dealing with knowledge orientedsocieties.

Electronic Governance is an emerging trend tore-invent the way the Government works.


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E-Governance : Focus

Greater attention to improve servicedelivery mechanism

Enhancing the efficiency of production

Emphasis upon the wider access ofinformation


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E-Governance vs. E-Government

"Government's foremost job is tofocus society on achieving thepublic interest."

"Governance is a way ofdescribing the links betweengovernment and its broader

environment - political, social andadministrative."


7/30Electronic Business MS114 UNIT-III

Differences

GOVERNMENT GOVERNANCE

superstructure functionality

decisions processes

rules goals

rules performanceimplementation coordination

outputs outcomes

e-Government e-Governance

electronic service delivery electronic consultation

electronic workflow electronic controllership

electronic voting electronic engagement

electronic productivity networked societal guidance


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eGovernment can transform citizen service, provide access toinformation to empower citizens, enable their participation ingovernment and enhance citizen economic and socialopportunities, so that they can make better lives, forthemselves and for the next generation.

- More on e-governance

Governments are specialized institutions that contribute togovernance. Representative governments seek and receivecitizen support, but they also need the active cooperation oftheir public servants. Governance is the outcome of politics,policies, and programs. eGovernance Standards-Describes the standards and architecture for e-

Governance applicationshttp://egovstandards.gov.in/

The Framework for e-Governance-Information on National e-Governance Frameworkhttp://www.mit.gov.in/plan/framework.asp
http://egovstandards.gov.in/http://egovstandards.gov.in/http://egovstandards.gov.in/http://www.mit.gov.in/plan/framework.asphttp://www.mit.gov.in/plan/framework.asphttp://www.mit.gov.in/plan/framework.asphttp://www.mit.gov.in/plan/framework.asphttp://egovstandards.gov.in/http://egovstandards.gov.in/


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E-Governance

in

India


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Outline

Background

About

Case Studies

Success of e-governance in India E-governance best practices

E-governance scalability

Conclusion


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Background: What is

Governance?

Governance

Way govt. worksSharing of

informationService delivery


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Background: How e-

governance helpsGovernance

Bad governanceGood governance E-governance


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About: E-Governance

Definition

ICT

Efficiency

Productivity

Reach

Sharingof information

Service delivery

Welfare


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About: E-Governance targetagents

citizensGovt.

business

Governmentservice delivery


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About: Information Access andService Delivery models of e-

governance

Broadcasting Model

Critical Flow Model Comparative Analysis Model

Interactive Service Model


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Case Study : CIC

Administrative blocks wise implemented inwhole North East region.

Objectives Bridge the digital divide

Providing information regarding local resources,localdemographic parameters, Internet connectivity andservices delivery to citizen.

Enabling a platform for interaction.

Distance learning programme. Generation of employment opportunities

Falls under GTG and GTC categories


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Case Study : CIC

A citizen's concerns Unaware of the schemes being implemented for

economically backward people.

Low level of literacy.

Feel uncomfortable while using the facilities. Not aware of source of information.

Concern related to market.

No information on Educational opportunities.

No information on Job.


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Case Study : CIC

Solution in the form of CIC: Government to Citizen(G2C) services delivered

from the CICs such as

Birth and Death Registration

Prices and other market information of Agriculturalproduce

Information on Educational opportunities

Job portals etc.

Effective and cheap medium for reaching themasses.

Know Your CIC helped to reduce corruption.

Motivation and awareness camps for different

purposes.


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Other CIC features

Providing PAN Status and On-Line PAN card Application byCIC- Dimoria.

Excursion to the 3rd Buddha Mahutsav at Tawang.

CIC Students Form PRIYA SELF HELP Group.

An Exposer of online Election result. Video recording of Interview of local prominent person.

Computer-Aided Paper less Examination System (CAPES) Test.

Online access of common entrance exam result of eng and

medical.


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Why CIC succeeded

Able to develop business model for futuresustainability.

Better public awareness. Community participation Forward and backward linkage. Creation of knowledge based society. Penetration among youth. Diversification of services.


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Case Study: Suwidha

State wide project implemented in Punjab

Objectives

Provide friendly and efficient interface between

government and citizens Provide transparency in government operations

Provide timely and efficient service delivery

Improve quality of government services

Falls in the government to citizens category


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Case Study: Suwidha

A citizen's concerns Different branches for different services

Not familiar with the procedures

Unaware of the schemes being implemented

Not aware of source of information

Has to frequently visit the branch to ensure movement of thecase and to enquire the status

Services are not delivered as scheduled

Has to visit many offices for a single service

Small payments require visiting banks for services


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Case Study: Suwidha

Solution in the form of Suwidha The citizen approaches SUWIDHA Queue Counter and gets the Queue

Token number.

On his turn at SUWIDHA Service Counter, he files his application.

She/he is issued a receipt cum token number, which specifies the date

of delivery of services. Each type of service has a pre-defined deliverytime and system automatically calculates the service delivery date.

All kind of payments for the fees etc can be made at the SUWIDHAcounter.

The application/case is then sent to the branch for action.

In between the citizen can track the case with the help of SUWIDHAToken number through DialCITI (which is IVR based system) or website.

The delivery of documents/processed case is made on the specifieddate. The delivery of the documents is also from SUWIDHA DeliveryCounter.


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Case Study: Suwidha

Other Suwidha features On the spot photograph capture wherever

required

Informations on schemes and procedures

Application forms available

Provision of on the spot delivery of services incases where verification can be ensured based on

the data available in the databases Implemented in all 17 DC offices and 54 SDM

offices of Punjab


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Case Study: Suwidha


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Case Study: Suwidha

Why Suwidha succeeded? (Take aways)

Government process re-engineering

Increased accountability

Power through information Ease of access

Localization

http://suwidha.nic.in


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How successful has e-governance been in India?

State Project Ease of Use Total

Assam 10 10 10 10 10 8.9

WB Land Records Hoogli 9 7 9 10 9 7.6

WB Tele-Medicine Midnapore 10 9 10 10 10 8.8

WB Gram Panchayat Kanaipur 10 7 9 9 9 8.6

WB 8 10 10 5 10 8

Sikkim CIC Temi 10 9 10 8 10 8.9

Sikkim Land Records Namchi 10 8 10 10 10 8.1

AP Rural e-seva West Godavari 10 8 10 10 9 8.9

Delhi Transport IP Estate 10 8 10 10 8 8.1

HP 9 9 9 10 8 8.2

HP Land Records Suni 9 8 9 5 9 7.6

Punjab Suvidha Kapurthala 10 8 10 9 9 8.9

Punjab Property Registration Sang 9 8 9 10 4 7.4

Punjab Transport Ropar 10 9 9 10 7 7.7

Center IT in Judiciary NIC 10 9 10 10 9 8.9

Center Customs NIC 8 8 9 10 6 7.6

Average 9.5 8.4 9.6 9.1 8.6 8.3

Simplicity of

procedure

Time Savingscompared to

manual

Affordablecost of

service

Reduction in

Corruption

Rajiv Gandhi Computer

Literacy Program

Computer Literacy andTraining Program

Property Registration Simla

rural


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E-governance Best Practices

Increased accountability

Increased transparency

Higher availability of public domain

information Reduced corruption

Higher penetration due to automation

Increased efficiency due to connectivity PROCESS RE-ENGINEERINGtechnology only

a tool not panacea


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E-governance Scalability

Most projects till now have been pilot projects

A few things to keep in mind Sustainability

Evaluation and impact assessment

Accountability

Training for civil servants

Private partnership

Pilot, Plan, Replicate, Revise and Scale


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Conclusion

35% of e-governance projects in developingregions are complete failure; 50% are partialfailures; only 15% are completely successful

It is still worth the effort if the successfulprojects can be scaled.

8e437973-b803-44c4-a662-16b8fc3ac9e2 , eb unit-4 part-3

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