8x8 Case Studies

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Leading Retailers Choose 8x8441: Motor vehicle and parts

dealers (14%)

442: Furniture and Home Furnishings

(7%)

443: Electronics and Appliances

(17%)

444: Bldg Material & Garden Equip.

(6%)

445: Food and Beverage (7%) 446: Health & personal care (11%) 447: Gas Stations (1%) 448: Clothing & Accessories (10%)

451: Sporting goods, Hobby, Book,

Music (6%)452: General Merchandise (2%) 453: Misc Retailer (16%) 454: Nonstore retailer (6%)

Leading Retailers Choose 8x8

722: Food Services & Drinks (25%) 811: Auto, Computer & Appliance service (46%) 812: Consumer Services (29%)

Leading Healthcare Providers Choose 8x8

621: Ambulatory Care 623: Nursing, Residential Care

● prognoCIS

● Dr. Frank Long

● Foot Levelers

● Happi Family Care

● Pivot

● MHM Services

● PSI

● ShapeUp

● Thrive

Dr. Frank Long

Purchased by Virgin Pulse

NAICS 339

624: Other Individual and Family Services

Automotive retailer gains customer insight, saves 35%

• Existing contact center provider acquired, seeing poor quality

• Complexity and costs especially when opening new locations

ResultsSolutionChallenges

• 700 extensions, 100 store/day deployment

• Communications solution for 60 contact center agents

• Single vendor for contact center and in-store communications

• Improved in-store and phone customer experience

• Better insight into customer requests and seasonal trends

• Saving over 35% monthly

66 back

Improved oversight and agility

• Control costs, reduce complexity and make most of investments

• Increase agility – especially as business expands internationally

ResultsSolutionChallenges

• 9,700 extensions - 100 store/day deployment

• 105 contact center agents

• Ability to update all 4,100 store auto attendants simultaneously

• Enabled greater business flexibility with customized messages, fast roll-out and in-store analytics

• Creative retail service package along with Virtual Office Analytics

77 back

Integrated platform scales voice, support across 650 locations

• IT team was spending 20% of time handling phone-related issues

• IT time was consumed by managing multiple vendors was complex

• Lack of scalability and flexibility across 650 locations

ResultsSolutionChallenges

• Single platform for CX and EX

• Consolidated 650 branches into 1 centrally managed platform

• Centralized administration

• One click connection to experts

• Mobile capabilities

• Able to spin up new locations in minutes instead of days

• Reduced costs and complexity

• Increased employee productivity

• “Things just work now.” -Enterprise Apps Director

88 back

“8x8 fits the bill perfectly.” - Casey Crawford, CEO

Eliminated Downtime & Increased Sales Conversion Effectiveness

• Business halted multiple times due to on-premise PBX outages

• Fragmented silos of data

• Difficult to measure effectiveness of sales and marketing efforts

ResultsSolutionChallenges

• Combined cloud phone system and contact center

• Used 8x8 real-time APIs to show brand-specific agent scripts

• Real-time integration with external CRM

• Custom reports to track marketing/sales conversions

• Eliminated downtime and business halts due to outages

• Increased sales conversion effectiveness

• More personalized customer experience

• Easy for employees to work remotely

99 back

“With 8x8, we didn’t have to compromise - we got everything we wanted.” - Uf Tukel, Co-President and Founder

Transformed Employee and Customer Experiences

• Supplying new retail store with communications system, quickly and easily

• Overhead of administering and maintaining multiple point solutions

• Costly moves, adds, changes

• Time-consuming interactions with multiple vendors

SolutionChallenges

• Single vendor, single platform for CX and EX

• Centralized administration

• Ability to deploy within required timeline

Results

• Transformed experiences

• Eliminated complexity of multiple point solutions

• Facilitated moves, adds, changes

• Saved thousands in initial setup, and significantly lowered maintenance costs

• Easy, simple communications for new retail store

1010 back

“Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours.” - Ravi Kurumety, CIO, Lenox Corporation