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Quality Systems Manual

Quality Management Plan

Title Sponsor Date Altered Revision Next Review Date Page

Quality Systems Manual 4 May 200 ! 4 May 20!! ! o" 2

PAP$R %&P'$S AR$ (N%&NTR&))$D


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T*is Quality Systems Manual provides an overview o" t*e +uality system in operation at ,ompany and is an

essential re"eren,e to t*e met*od in w*i,* t*e +uality system "un,tions-

T*e Quality Management System "orms part o" ,ompany.s overar,*ing operational management system/ w*i,*

in,orporates Quality/ $nvironment and ealt* 1 Sa"ety into an 'ntegrated Management System-

As an overview manual t*is do,ument ,ontains re"eren,es to t*e detailed pro,edures and do,uments used tooperate t*e Quality System 3ut does not ,ontain ,opies o" t*ese itsel"-

%opies o" t*e pro,edures are ,ontrolled issue do,uments and are availa3le "rom t*e ,ompany on re+uest-

T*is do,ument *as 3een designed "or general distri3ution to employees/ suppliers and ,lients and is not a

,ontrolled do,ument-

Document Approval status

Prepared by Approved by

NameSignature

Date


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1 Introduction

,ompany is a ,onsultan,y spe,ialising in t*e delivery o" strategi, solutions and value

added servi,es in t*e "ield o" environmental management to t*e mining and resour,es

se,tor wit*in Australia and internationally "or t*e past ! years-

'n order to assure +uality systems and servi,es to our ,lients/ ,ompany *as developed t*isQuality Management Plan in ,omplian,e wit* 'S& 00!52006-

T*is Quality Management Plan is not a stand7alone do,ument as it "orms part o" t*e

,ompany 'ntegrated Management System-

2 Company

2.1 Quality Policy

Quality servi,e is a ,ommitment to ex,ellen,e 3y ea,* ,ompany employee and is

a,*ieved 3y teamwor8 and a pro,ess o" ,ontinuous improvement-

9e are dedi,ated to 3eing t*e leader in providing +uality produ,ts and servi,es/ w*i,*

meet or ex,eed t*e expe,tations o" our ,lients-

$nsuring t*e timely ,ompletion o" pro:e,ts/ response to en+uiries and personal ,lient"o,us t*roug* well de"ined and ,learly ,ontrolled 3usiness pro,esses are t*e 8ey "a,tors

ena3ling ,ompany to 3e one o" t*e leading $nvironmental solution providers-

2.2 Mission

Assuring +uality is a multi7"un,tional e""ort ,overing many aspe,ts o" ,ompany.s

operation-

't is a ,ontinuous pro,ess involving5

T*e identi"i,ation and do,umentation o" ,lient needs

T*e development and delivery o" servi,es to meet t*ose needs ,onsistently

;eed3a,8 "rom t*e ,lient to assess t*e ,ompany.s per"orman,e

A,tion on t*e ,lient.s "eed3a,8 to improve t*e ,ompany.s per"orman,e and

&ngoing training and development o" sta"" at all levels-

Developed and endorsed 3y management/ t*e ,ompany Quality Management System

ensures t*at ,lients re,eive +uality/ relia3ility and integrity in t*e produ,ts and servi,es


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,ompany provides t*em/ and ,lients. needs and re+uirements are met- T*e system

re+uires ad*eren,e to spe,i"i,ations/ as well as regulatory and +uality re+uirements-

Produ,t +uality is maintained t*roug* t*e standardisation o" systems and pro,ess

,ontrols- Servi,e +uality ,overs all aspe,ts o" ,lient transa,tions and is assured 3y t*esta"" providing t*e servi,e-

2.3 Company Processes

T*e "ollowing pro,ess "low,*arts are in t*e appendi,es5

!- ,ompany organisation ,*art

2- Proposal development


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AS>N? 'S& 00!52006 Quality Management Systems @ Re+uirements-

AS>N? 'S& !0!!5200< uidelines "or +uality and>or environmental managementsystems auditing

AS>N? 'S& 00452000 Quality management systems @ uidelines "or per"orman,e

improvements

AS>N? 'S& !00!5200= uidan,e on statisti,al te,*ni+ues "or 'S& 00!52000

B'S&>TR !00!/ $d- 2-0 B200!

'S&000 Quality Management System @ ;undamentals and o,a3ulary-

T*e "ollowing normative do,ument ,ontains provisions/ w*i,* t*roug* re"eren,e in t*istext/ ,onstitute provisions o" 'S&00!- ;or dated re"eren,es/ su3se+uent amendments to/

or revisions o"/ any o" t*ese pu3li,ations do not apply- owever/ parties to agreements

3ased on 'S&00! are en,ouraged to investigate t*e possi3ility o" applying t*e mostre,ent edition o" t*e normative do,ument indi,ated 3elow- ;or undated re"eren,es/ t*e

latest edition o" t*e normative do,ument re"erred to applies-

3.$ %erminology


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$ Quality Management System

4-! +eneral "e,uirements!

,ompany do,uments/ implements and maintains a +uality management system and,ontinually improves its e""e,tiveness in a,,ordan,e wit* t*e re+uirements o" t*e

'S&00! 'nternational Standard-

,ompany5

identi"ies t*e pro,esses needed "or t*e +uality management system and t*eir

appli,ation t*roug*out t*e organisation/

determines t*e se+uen,e and intera,tion o" t*ese pro,esses/

determines ,riteria and met*ods needed to ensure t*at 3ot* t*e operation and

,ontrol o" t*ese pro,esses are e""e,tive/

ensures t*e availa3ility o" resour,es and in"ormation ne,essary to support t*e

operation and monitoring o" t*ese pro,esses/ and Monitors/ measures and analyses t*ese pro,esses/ and implements a,tions ne,essary

to a,*ieve planned results and ,ontinual improvement o" t*ese pro,esses-

T*e organisation manages t*ese pro,esses in a,,ordan,e wit* t*e re+uirements o" t*e

'S&00! 'nternational Standard-

9*ere t*e organisation ,*ooses to outsour,e any pro,ess t*at a""e,ts produ,t ,on"ormity/

,ompany ensures ,ontrol over su,* pro,esses-

4-2 Documentation "e,uirements

4-2-! +eneral2T*e Quality Management System do,umentation in,ludes5

do,umented statements o" a +uality poli,y and +uality o3:e,tives/

a +uality manual/

do,umented pro,edures re+uired 3y t*e 'S&00! 'nternational Standard/

do,uments needed 3y ,ompany to ensure t*e e""e,tive planning/ operation

and ,ontrol o" its pro,esses/ and

Re,ords re+uired 3y t*e 'S&00! 'nternational Standard-

$.2.2 Quality Manual

,ompany *as esta3lis*ed and maintains a +uality manual/ w*i,*/ in,ludes5

t*e s,ope o" t*e +uality management system/ in,luding details o" and

:usti"i,ation "or any ex,lusions/

! Pro,esses needed "or t*e +uality management system re"erred to a3ove/ in,lude pro,esses "or managementa,tivities/ provision o" resour,es/ produ,t realisation and measurement-

2 Do,umentation ,an 3e in any "orm or type o" medium-


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t*e do,umented pro,edures esta3lis*ed "or t*e +uality management system/

or re"eren,e to t*em/ and

a des,ription o" t*e intera,tion 3etween t*e pro,esses o" t*e +uality

management system-

Supporting Do,umentation

Quality System Overview flowchart

$.2.3 Control o# Documents

Do,uments re+uired 3y t*e +uality management system are ,ontrolled a,,ording

to t*e re+uirements given in 4-2-4-

A do,umented pro,edure is esta3lis*ed to de"ine t*e ,ontrols needed5

to approve do,uments "or ade+ua,y prior to issue/

to review and update as ne,essary and re7approve do,uments/

to ensure t*at ,*anges and t*e ,urrent revision status o" do,uments are

identi"ied/

to ensure t*at relevant versions o" appli,a3le do,uments are availa3le atpoints o" use/

to ensure t*at do,uments remain legi3le and readily identi"ia3le/

to ensure t*at do,uments o" external origin are identi"ied and t*eir

distri3ution ,ontrolled/ and

to prevent t*e unintended use o" o3solete do,uments/ and to apply suita3le

identi"i,ation to t*em i" t*ey are retained "or any purpose-


Document Synchronisation Procedure

Document Control Procedure

$.2.$ Control o# records

Re,ords are esta3lis*ed and maintained to provide eviden,e o" ,on"ormity tore+uirements and or t*e e""e,tive operation o" t*e +uality management system-

Re,ords remain legi3le/ readily identi"ia3le and retrieva3le- A do,umented

pro,edure is esta3lis*ed to de"ine t*e ,ontrols needed "or t*e identi"i,ation/storage/ prote,tion/ retrieval/ retention time and disposition o" re,ords-


Quality Record Control Procedure

- Management "esponsibility

-.1 Management Commitment


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,ompany leaders*ip is ,ommitted to t*e development and implementation o" t*e +uality

management system and ,ontinually improves its e""e,tiveness 3y5

esta3lis*ing a +uality poli,y/

,ommuni,ating to sta"" t*e importan,e o" meeting ,lient as well as statutory and

regulatory re+uirements/ esta3lis*ing +uality o3:e,tives/

,ondu,ting management reviews/ and

$nsuring t*e availa3ility o" resour,es-

-.2 Client #ocus

All sta"" ensures t*at ,lient re+uirements are determined and are met/ wit* t*e aim o"

en*an,ing ,lient satis"a,tion- Bsee -2-! and 6-2-!C

-.3 Planning

-.3.1 Quality obectives

T*e Quality ,*ampion toget*er wit* ,ompany )eaders*ip ensures t*at +uality

o3:e,tives/ in,luding t*ose needed to meet re+uirements "or produ,t deliveryEsee -!F are esta3lis*ed at relevant "un,tions wit*in ,ompany-

T*e +uality o3:e,tives are measura3le and ,onsistent wit* t*e +uality poli,y-

Meet or ex,eed ,lient expe,tations 3y e""e,tive ,ommuni,ation andreview o" ,lient re+uirements-

Provide our ,lients *ig* +uality produ,ts and servi,es/ on time delivery

at a reasona3le ,ost-

$""e,tively manage our produ,ts/ pro,esses/ and servi,es to provide

superior ,lient satis"a,tion-

Promote t*e sa"ety/ awareness/ and well 3eing o" employees t*roug*training and edu,ation-

-.3.2 Quality management system planning

T*e Quality ,*ampion ensures t*at5

t*e planning o" t*e +uality management system is ,arried out in order to

meet t*e re+uirements given in 4-!/ as well as t*e +uality o3:e,tives/ and

t*e integrity o" t*e +uality management system is maintained w*en

,*anges to t*e +uality management system are planned andimplemented-

-.$ "esponsibility/ Aut'ority and Communication


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-.$.1 "esponsibility and Aut'ority

,ompany leaders*ip ensures t*at responsi3ilities and aut*orities are de"ined and

,ommuni,ated wit*in t*e organisation in order to promote e""e,tivemanagement o" t*e +uality system- T*e Quality ,*ampion *as 3een given t*e

relative aut*ority to manage/ per"orm/ and veri"y t*e a,tivities a""e,ting t*e

QMS-

All sta"" *ave 3een appointed to evaluate and implement re+uirements o"/ as

well as improvements to/ t*e 'S&00! Quality Management System-


company organisational chart

#-4-2 Management "epresentative