9ooo user guide - cloud object storage | store & … user mode: crew customer view please...
TRANSCRIPT
page 2 | section category
Coca-Cola Freestyle® 9OOO utilizes micro-dosing technology and stores all beverage components
separately until the moment the drink is poured, ensuring a fresh, great tasting beverage every time.
This guide provides general tips and proper maintenance procedures for your Coca-Cola Freestyle® 9000 dispenser.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
external components • • • • • • • • • • • • • • • • • • 2
internal and backroom components • • • • • • • • • 3
pouring a drink • • • • • • • • • • • • • • • • • • • • • • 4 (standard and ADA interface)
access dashboard • • • • • • • • • • • • • • • • • • • • 5
when to replace an ingredient cartridge • • • • • • 6
replacing an ingredient cartridge • • • • • • • • • • 7
handling ingredient cartridges • • • • • • • • • • • • 8
HFCS sweetener dashboard reset • • • • • • • • • • 9
replacing HFCS sweetener • • • • • • • • • • • • • • 10
replacing NNS sweetener • • • • • • • • • • • • • • •11
check/refill ice • • • • • • • • • • • • • • • • • • • • • 12
cleaning nozzle and exterior surfaces • • • • • • • 13
cleaning NNS area and drain• • • • • • • • • • • • • 14
cleaning ice chute • • • • • • • • • • • • • • • • • • • 15
small parts & cleaning tips • • • • • • • • • • • • • • 16
daily, weekly, and monthly tasks • • • • • • • • • • 17
prohibit dispense• • • • • • • • • • • • • • • • • • • • 18
unlock the dispenser • • • • • • • • • • • • • • • • • 19
calorie display feature • • • • • • • • • • • • • • • • 20
equipment
operations
product replacement
maintenance
contents
For crew training videos, visit www.iLearnCoca-ColaFreestyle.com
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 2 | equipment
external componentsIce Bin Lid*
Touch Screen
Push Button
Nozzle
Ice Lever
Cup Support
RFID Reader
ADA Interface
Upper Door
Status Indicator
Lower Door
Manual Door Release
The Coca-Cola Freestyle® 9000 Dispenser is equipped with a “Status Indicator” light in the upper right corner to notify the store operator when the dispenser is out of product,
sweetener, or attention is required.
The “status indicator light” turns on as “solid Red” or “flashing Red” and generates an error code to signify attention is required (pictured in the diagram).
* Not applicable with top mounted ice maker.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
123456123456123456
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
page 3 | equipment
internal and backroom componentsManual On/Off Switch
Upper Door Release Latch
Double Cartridge Slots
Single Cartridge Slot
Non-Nutritive Sweetener (NNS)
Water Filtration System
Water Booster
Carbon Dioxide (CO2) Gauge
Cartridge Storage
NNS Storage
BIB Pump
HFCS Sweetener
On/Off Switch
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 4 | operations
pouring a drinkStep twoFind your favorite beverage using the touch screen. Note the touch screen will time out after 7 seconds and return to the home screen.
Select “all drinks” to view all brands or a specific category.
Next, choose a specific brand to see all available flavor options.
Pick your favorite flavor and then push and hold lighted PUSH button to dispense drink. Release PUSH button when desired fill level is reached.
Using the ADA interfaceThe ADA interface allows people
with reach challenges (such as those in wheelchairs) to use the Coca-Cola Freestyle® 9000 dispenser without having to reach the touch screen.
Step onePlace your cup under the ice chute and press lever to dispense ice.
Press to activate the ADA Interface
Press arrow to browse to the right
and press arrow to browse left
Press to pour beverage selected
NOTE: The ADA screen will revert back to the standard home screen after one minute of inactivity, or press “ADA Exit Button” in the upper right corner.
push button
ice lever
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
Scanning CartridgeLocate the RFID Tag (white stripe along the top of cartridge), scan the RFID tag in front of the RFID Reader (Coca-Cola® Bottle image). This will open the lower door.
Interpreting Dashboard Interface Icons
access dashboard
OK
page 5 | operations
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation
Switches AndLocks
Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
DashboardThere are two ways to access the dashboard: 1. Secret Handshake.2. By scanning RFID tag on cartridge.
Secret HandshakeSelect Coca-Cola® from the All Brands screen.Select Coca-Cola again. In the upper rightcorner (as illustrated) touch the screen threetimes, starting at the top to make a counterclockwise triangle.
Sold-Out Expired Agitation Needed Prime Needed Invalid - Remove
1
2 3
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 6 | product replacement
when to replace an ingredient cartridgeReplacing ingredient cartridges starts with knowing when a cartridge is empty or unavailable.
The example above shows the cherry ingredient cartridge is empty, as a result cherry vanilla Hi-C® is grayed out and cherry Hi-C® shows unavailable when the user touches the cherry Hi-C® icon.
To view the amount of ingredient remaining within each cartridge, reference the level indicator next to the brand flavor.
Coke
9 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
5% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation
Switches AndLocks
Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Confirm the cartridge has been inserted into the correct slot and press “PRIME” on the cartridge replacement screen.
A new screen listing all brands/secondary flavors that require priming will appear. Press “Auto Prime”. REMINDER: The prime process lasts approximately 5-10 seconds depending on cartridge size, i.e., single or double. The process should NEVER be interrupted to dispense a drink.
Press “OK” once priming is complete.
NOTE: Only press the Prime button ONCE! Pressing it more than once will needlessly repeat the Prime.
Priming an ingredient cartridge simply removes any trapped air in the line and ensures guests receive a consistent, quality beverage. After replacing an empty cartridge follow the on-screen messages outlined below:
Customer ViewUser Mode: CrewERR
Return To Dashboard
Manual Oerride
Prime
Replace Ingredients
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be expired.Remove
Coke temporarily unavailable - needs agitation.Prime
Return To DashboardAuto Prime Help
Please wait while the system agitates.
Operating System System Configuration Service Menu
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be expired.
Remove
CokeDone
Auto Prime Ingredients
Prime: Completed
1 successful, 0 failed, 0 remaining
OK
Cartridge prime procedure.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 7 | product replacement
replacing an ingredient cartridgeRemove cartridge and tray from dispenser and separate cartridge from plastic tray and recycle the outer paperboard box.
Remove the empty ingredient cartridge from the plastic tray.
Clean tray with Kay-5 sanitizer or detergent cleanser and wipe QPM (Quad Pump Module) probe that inserts into cartridge with Kay-5 until cloth comes away clean.
Open new cartridge using perforated cartridge opening flap.
Remove (outer) white dust-cap prior to placing cartridge into plastic tray.
Always place ingredient cartridge into plastic tray and ensure plastic fitment from cartridge pouch aligns with tray.
Ensure the ingredient cartridge is aligned with the slot found on the plastic tray.
Remove safety seal prior to inserting into the dispenser.
Insert cartridge and close lower door.
Follow on-screen instructions to complete the cartridge prime process (instructions on page 6).
REMINDER Always replace any missing or damaged cartridge doors or plastic trays immediately to prevent dispensing issues. Replacement doors and plastic trays can be ordered by calling 1-800-241-COKE (2655)
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 8 | product replacement
• Always remove and replace ONE CARTRIDGE at a time to avoid inserting it into the incorrect slot.
• Black plastic cartridge trays should be “hand washed” only using detergent cleanser and Kay-5 sanitizer or an approved equivalent and NEVER PLACED IN A DISHWASHER. Placing trays in a dishwasher may warp the trays over time.
• Staging of ingredient cartridges and plastic trays for your most popular brands and flavors will make the cartridge change-out process more efficient and avoid delays during peak periods.
• Never stack cartridges more than six (6) high.
• Always rotate ingredient cartridges after each delivery.
• Always use your oldest ingredient cartridges on hand first, i.e. “FIRST-IN ~ FIRST-OUT”.
• Avoid placing cartridges near any heat source, standing water, or cleaning solutions.
Proper handling of the ingredient cartridges and plastic trays is extremely important to ensure proper operation of the Coca-Cola Freestyle® 9000 dispenser.
handling ingredient cartridges
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 9 | product replacement
HFCS sweetener dashboard reset
UNIT
FLOW CONTROL
BTM SHELF
MID SHELF
TOP SHELF
AC
Should your HFCS become completely empty, it is important to be aware of the alert. A red light appears in the top right corner to signify an alert or error.
To ensure HFCS is empty, look for the “SOLD-OUT” Icon in the HFCS box.
If all HFCS bag-in-boxes are empty, access the drop-down menu at top of the screen. The drop-down path is “SERVICE MENU,” then “CARTRIDGE OR PACKAGE REPLACEMENT,” then “HFCS”.
Follow the replacement instructions on screen and press “RESET HFCS”.
You will be prompted to press “RESET” again.
When the HFCS BIB is empty, you will need to replace it and RESET the HFCS module following these steps:
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
Customer ViewUser Mode: CrewERR R
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation
Switches AndLocks
Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Cartridge
HFCS
NNS
Cartridge or Package Replacement...
RFID Scanned Product Info
Operations...
Products...
Service...
Cleaning and Maintenance
Text Troubleshooting...
Open Lower Door
Tools...
Troubleshooting
Service History and Logging
Dispenser Startup
DSC Utility
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset after replacing HFCS package.
Reset Cancel
Reset HFCS
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset after replacing HFCS package.
Reset Cancel
Reset HFCS
Once the HFCS BIB is empty, all full calorie beverage icons on the home screen will GRAY OUT.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 10 | maintenance
HFCS (High Fructose Corn Sweetener)
• Used for all full-calorie beverages
• HFCS comes in 5.0 gal BIB (same size as current BIB) and is identical to changing your BIB syrup boxes
• HFCS shelf life – 120 Days
• Each 5.0 gal HFCS BIB will yield approximately 239 20 oz. finished beverages – number of servings varies by product mix
replacing HFCS sweetenerProcedure to replace HFCS BIB
Check to see how much product is left by lifting the box.
Use a cloth to catch any spills, and turn connector counterclockwise to loosen.
Remove connector and replace with new HFCS sweetener BIB.
Rinse the connector in clean, warm water. Scrub using Parts Brush (#954412) and Kay-5 sanitizer for 2 minutes.
Open the box and pull out the fitment. CAUTION: DO NOT USE A SHARP OBJECT TO OPEN
Attach the connector to the fitment and turn clockwise to tighten.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 11 | maintenance
NNS (Non-Nutritive Sweetener)
• NNS comes in 2.5 gal BIB (same size as current 2.5 gal BIB)
• NNS shelf Life – 75 days
• NNS Labeling identification – includes 6 digit hexadecimal (alphanumeric) code for tracking and service support
• Each 2.5 gal NNS BIB will yield approximately 830 20 oz. finished beverages – number of servings varies by product mix
Procedure to replace NNS BIB
replacing NNS sweetener
Use the secret handshake to access the dashboard (reference page 5). Click on Service Menu > Cartridge Packaging > NNS.
Enter the code on the NNS box into the NNS code screen. Touch enter and the door will open once code is accepted.*
Lift up front door of NNS Compartment to close. Close the lower door when finished. When complete, always dispense one diet drink to ensure proper operation of dispenser.
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123456123456123456
123456123456123456123456123456123456123456
123456123456123456
246810246810
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation
Switches AndLocks
Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Change NNS Package
NON-NUTRATIVE SWEETENER BLEND
CODE:
Return To Dashboard
Manually type the content of the label’s code into the following field:
1 2 3 A B C
4 5 6 D E F
7 8 9 0 Backspace
Code: 288F49
Clear
Enter
Pull down front door of NNS compartment and release locking lever (lever moves from right to left).
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Remove empty NNS package and then use an approved sanitizer solution to clean the NNS white connector and storage area behind compartment door.
Remove cap from the new NNS package. Place box in the compartment with the arrows on the package facing up. Reattach the NNS connector then move lever to secure.
*Should you encounter issues with dispenser accepting NNS alphanumeric code, first try
a different NNS package or contact Coca-Cola Phone Fix® for assistance, 1-800-241-COKE (2653).
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 12 | maintenance
How to check/fill ice
Maintaining the proper ice level is critical to ensuring guests receive a quality beverage. For a top-mount ice maker, follow established procedures for checking ice level. If you fill the ice manually, check to ensure ice is at least 1/3 full at all times. Fill the ice bin by following the steps illustrated below:
Fill a clean bucket with ice.
Safely lift and remove ice bin lid.
Dump the ice in the ice bin and fill until full. (approximately 2" from the top – do not overfill)
Replace ice bin lid.
NOTE: Store bought or “bagged ice” SHOULD NEVER BE USED as it may seriously damage the Coca-Cola Freestyle® 9000 dispenser ice bin.
check/refill ice
1/3 full
2/3 full
full
Ice bin should NEVER be less than one-third full
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 13 | maintenance
How to properly clean the Coca-Cola Freestyle® nozzle
Locate the Nozzle. Using a clean cloth to protect your fingers, twist nozzle counter-clockwise, and then pull down to remove.
Scrub the nozzle at a 45 degree angle with detergent cleanser using an approved nozzle brush (Coke part# 954412).
Rinse the nozzle in warm, clean, drinkable water.
Place the nozzle in a prepared sanitizer solution (Kay-5 or approved equivalent sanitizer) shake nozzle tip when submerging to remove any air bubbles and soak the nozzle in the sanitizer solution for no more than 5 minutes. CAUTION: DO NOT SOAK NOZZLES OVERNIGHT!
Rinse using the rest of the sanitizer solution, scrub underneath the nozzle ring area (area where the nozzle connects) using a nozzle brush at a 45° angle or a clean cloth. Scrub the nozzle upper ring and inner body using wire handled and thick bristled nozzle brush. Allow to sit for 2 minutes. Repeat.
Allow the nozzle to “AIR DRY”, then use a clean cloth to reinstall nozzle and lock into place turning clockwise. Take extra care to ensure the nozzle is inserted COMPLETELY and locked into place.
cleaning nozzle and exterior surfacesHow to properly clean the exterior surfaces
Using a clean cloth and approved sanitizer solution, wash the ice lever and allow solution to run down the drain.
Remove the cup rest. Wash and rinse the cup rest and drip tray in an approved sanitizing solution using a clean cloth. Then allow to air dry. NOTE: Follow all handwashing procedures as appropriate.
Pour water and approved sanitizer solution slowly down the drain. Ensure the drain empties properly.
Replace the cup rest in the drip tray. Check the cup rest periodically throughout the day and clean as needed.
Using a clean cloth and approved sanitizer solution, wipe all exterior surfaces, including upper and lower cabinet doors, touch screen, and ADA interface area. NOTE: Reinforce with crew to always clean the Touch Screen periodically throughout the day as salty fingers could cause abrasions to the screen surface over time.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 14 | maintenance
How to properly clean the drain Prepare 1 packet of approved sanitizer with 2.5 gallons of water
Remove the cup rest. Wash the cup rest in a sink using an approved sanitizing solution.
Wash the drip tray using a clean cloth and an approved sanitizing solution. Rinse and allow sanitizing solution to run down the drain.
Pour water and approved sanitizer mixture slowly down drain. Ensure the drain empties properly.
Replace the cup rest in the drip tray.
How to properly clean the NNScompartment and connector
This cleaning task should be completed every time a box of NNS is changed and whenever you notice “white” crystals forming on the NNS connector.
Remove the NNS box from compartment. (Reference page 11)
Use a clean cloth and sanitizer solution to clean the NNS compartment.
Use a clean cloth and sanitizer solution to clean the NNS connector.
Return the NNS box to the compartment and reconnect it. (Reference page 11)
cleaning NNS area and drain123456123456123456
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© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 15 | maintenance
cleaning ice chuteHow to properly clean the ice chute
Turn off power to the dispenser.
Remove the lower chute by carefully pulling on the front lip of the lower chute. It should disengage and pull forward.
Remove the upper chute by carefully pulling on the upper lip of the upper chute. It should disengage and pull forward.
Wash the upper and lower chute and ice chute body area with approved sanitizing solution (Kay-5).
Soak upper and lower chutes in Kay 5 sanitizing solution for 2 minutes.
Thoroughly wet the ice chute base that holds the lower and upper chute in place with sanitizer. Then wipe with a clean towel or cloth and be sure to clean around and under the black flap just below the base.
Reinstall the upper ice chute by pushing up and into the ice chute body until a click sound is made. When reinstalling the upper ice chute, ensure the arrow on outside of ice chute is pointing toward the dispenser and ice opening.
Reinstall the lower ice chute by pushing up and into the bottom of the upper ice chute until a click sound is made.
Turn on power to the dispenser, allow a few minutes for dispenser to complete standard start-up procedure and test to ensure the dispenser is operating properly, i. e., dispense a small amount of ice into a cup.
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
Customers may order up to $25 per month (at no
charge), per location from the following list of small parts.
Call Coca-Cola service number 1-800-241-COKE(2653) and request a small parts order. NOTE: Shipping request other than standard ground transportation may be charged to your outlet.
Coca-Cola recommends Kay-5® Sanitizer, or a comparable food-grade chlorine sanitizer.
If using Kay-5 brand, add 1 oz. packets of Kay-5 to 2.5 gallons of clean, warm water in a clean, 5-gallon bucket.
CAUTION: When using a chlorinated detergent other than Kay-5, follow the instructions to produce a 100 ppm chlorine sanitizer solution.
page 16 | maintenance
small parts and cleaning tips
REMINDER: Kay-5 Sanitizer, cleaning brush and replacement nozzle can be ordered by calling 1-800-241-COKE (2653).
DO NOT use bleach, or any unapproved chemicals!
DO NOT soak any parts overnight!
DO NOT use scouring pads, steel wool or any abrasive material. It will scratch the surface and result in rusting/pitting!
DO NOT use paper towels. They may break apart and clog the drain!
DO NOT pour hot liquids into the drain! (greater than 125˚F – 51.6˚C)
CAUTION: WHAT NOT TO DO...
nozzle brush #954412
single door assembly #123444
single cartridge Tray
#140881
micro fiber cloth #127723
double door assembly #123445
double cartridgeTray
#140882(2 trays)
nozzle tip #144700
thick bristled nozzle brush
#138807
wire handled nozzle brush
#16586
drain clearing tool #130881
self serve drip tray spider drain
#122829
upper ice chute #122804
lower ice chute #122805
Kay-5 Sanitizer #24041
drain cleaning brush
#139176
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
Daily tasks Clean and sanitize nozzle (See How to Remove/Clean/Replace Nozzle on page 13).
Clean ice chute with clean cloth or clean brush and approved sanitizer solution (see page 15).
Clean and sanitize Ice and Beverage Levers.
Pour warm sanitizer solution SLOWLY down the drain.
Check the cup rest periodically throughout the day and clean as needed.
Using a clean soft cloth and approved sanitizing solution, wipe down all exterior surfaces, including:
» Touch screen
» Splash plate
» Exterior of drain pan (if applicable)
» ADA interface and front/side panels
REMINDER: Always clean the Touch Screen periodically throughout the day.
Wash and rinse the cup rest and drain pan in an approved sanitizing solution using a clean cloth. Then allow to air dry.
page 17 | maintenance
daily, weekly, and monthly tasksWeekly tasks
Clean ingredient cartridge trays with an approved sanitizer solution.
Remove and clean manual ice fill lid with warm water and approved sanitizer solution.
Clean exterior surfaces of top mount ice maker (if applicable).
Monthly Tasks Turn off ice maker.
Remove ALL ice by using the ice dispense lever.
Unplug the dispenser.
Pour warm water slowly into the bin (not over the ice chute) to melt the remaining ice on the cold plate.
Spray approved sanitizing solution onto all internal surfaces of ice bin.
Using a long brush, clean areas within reach inside the bin.
Spray approved sanitizing solution on all internal surfaces again, allow draining and air dry.
Return to normal operation.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 18 | maintenance
prohibit dispense
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653) for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
Touch the USER MODE area at the bottom of the screen and select MANAGER MODE.
Access dashboard. See page 5 of this guide for instructions on accessing dashboard.
Using the virtual keypad, enter the Manager password provided for your location, and then press ENTER.
At top of screen, select SYSTEM CONFIGURATION, then select PROHIBIT DISPENSE. The dispenser will remain locked until unlocked by a manager.
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
page 19 | maintenance
unlock the dispenser
If the screen is touched during Lock Dispenser mode, a warning will appear.
Procedure to unlock machine when in prohibit dispense mode
Touch LOGIN. Using the virtual keypad, enter the Manager password provided for your location, and then press ENTER. 2 Using the Virtual Keypad, enter the
Manager password provided for your location, and then press Enter.
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
Enter
2 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
Enter
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
2 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
Enter
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 20 | maintenance
activate calorie counter display featureFollow these steps for an easy way to help comply with the FDA menu-labeling regulations for chain establishments with 20 or more outlets:
Scan any cartridge or use secret handshake to access dashboard. Select “manager” from user mode.
Enter manager password. To reset password, call 800-241-COKE (2653).
Select “system configuration” then choose “calorie display editor” from the drop down menu.
Check “enable calorie display”. Check boxes to activate cup name lines. Enter your cup names and your cup ounces without ice (ensure spelling is correct).
Enter “save” then return to “consumer view”.
Select a brand to try it out!
1
2 3
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 21
notes • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company