a bias for action - in search of excellence
DESCRIPTION
Chapter 'A Bias for Action' from the book 'In Search of Excellence' by Tom Peters & Robert H Waterman JrTRANSCRIPT
A BIAS FOR ACTION
Presented by:Umang
Patodia(111)Upasana D (112)
INDEX Introduction Organization Fluidity Chunking Experimental Organization Speed and numbers Cheap Learning The experimenting context Simplifying Systems The action orientation
INTRODUCTION
Action orientation
Bias for getting things done
Active decision.
Problem discussed
All-too-reasonable and rational response
Complexity in big companies
Overdoing of orderly things
ORGANIZATION FLUIDITY Need for adhocracy Getting out of the bureaucracy
ORGANIZATION FLUIDITY(CONTD…)
Informal, Open Communication
MBWA – Management by Walking About
Virtual technology of keeping in touch
Two things that are visible :
Positive reinforcement for valuable action
Seek out a high volume of opportunities for
good news swapping
CHUNKING An environment of fragmented
responsibilities Break things for
To Increase FluidityTo encourage action
Creating small groups Ad Hoc Task Force
Fewer membersResponsibility proportional to the position Flexibility and AdaptabilityDocumentation is informalFollow-up is swiftThe importance of context of climate
EXPERIMENTING ORGANIZATIONS
Excellent companies willingness
To try things out
To be bold and daring
P&G called it the “testing fetish”
“Do it , try it and fix it”
SPEED AND NUMBERS Alacrity and Numbers of experiments Deadline pressures Quick In, Quick Out Like a game of poker:
With each card, stakes get higherYou never really know enough until the last
card is playedKnow when to fold
Chunk, Review, Manage
CHEAP LEARNING Low Cost and Get Innovation Into
Action Relative Invisibility: “bootlegging” User connection: with a user, on a user’s
premises
THE EXPERIMENTING CONTEXT Leaky systems, mistakes, bootlegging,
changes, champions Devising the system:
Select one unitGet the people to bring into shapeBring others to see and learn from it
Natural Diffusion: builds on itself Results-first approach
SIMPLIFYING SYSTEMS Formal systems of brief
communications, fact-based decision making, MBO
One-page memorandumFewer numbers to debateAbility to cross-checkFocuses the mindAccountability goes up
OST: Objectives, Strategies, Tactics
THE ACTION ORIENTATION Experiments, Ad hoc task forces, Small
groups, Temporary structures “People can only handle a little bit of
information at one time”; “They thrive if they perceive themselves
as even somewhat autonomous”
Ready. Fire. Aim.Learn from your tries.
THANK YOU