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Content :Content :Content :Content :

Week 1

&&What is

management ?

Who are managers ?

Introduction to

management

organization

What is management ?

Who are managers ?

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]

What is an organization ?

Gading Serpong, February 2009Why study

management ?


Why study management ?


What is Management ?

Management is Content :Content :Content :Content :

The process of coordinating and overseeing

work activities of others

so that they are completed efficiently and effectively

with and through other people

(Robbins, Management)




Key Aspects of the Management Process




Source: Kreitner, Management.


Effectiveness and Efficiency in Management

Content :Content :Content :Content :Doing Doing


Doing things right

Doing the right things


Exhibit 1.2Exhibit 1.2

Source: Robbins, Management.


Balancing Effectiveness and Efficiency






Identifiable Functions in the Management Process






Who are Managers ?

Content :Content :Content :Content :Content :Content :Content :Content :


Who are managers ?


Who are managers ?








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Manager is

Someone who works with and through other people by coordinating and integrating their

Content :Content :Content :Content :Content :Content :Content :Content :people by coordinating and integrating their work activities in order to accomplish organizational goals.

(Robbins, Management)What is

management ?

Who are managers ?


Who are managers ?









Managerial Levels



Who are managers ?


Who are managers ?









Classifying Managers

First-line Managers

Are at the lowest level of management and manage the work of non-managerial employees.

Content :Content :Content :Content :Content :Content :Content :Content :work of non-managerial employees.

Middle Managers

Manage the work of first-line managers.

Top Managers

Are responsible for making organization-wide


Who are managers ?


Who are managers ?


Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.








Management Functions



Who are managers ?


Who are managers ?











Mintzbergs Managerial Roles (a)



Who are managers ?


Who are managers ?

Interpersonal roles








Source: Adapted from Henry Mintzberg, Managerial Work: Analysis from Observation, Management Science, 18 (October 1971): B97-B110.


Mintzbergs Managerial Roles (b)



Who are managers ?


Who are managers ?










Mintzbergs Managerial Roles (c)



Who are managers ?


Who are managers ?










Skills Needed at Different Management Levels



Who are managers ?


Who are managers ?



Research by Robert L. Katz found that managers need 3 essential skills/competencies:

Conceptual skills

Human skills

Technical skills









Skill Approach

Technical skills

Knowledge and proficiency in a specific fieldContent :Content :Content :Content :Content :Content :Content :Content :

Human skills

The ability to work well with other people

Conceptual skills

The ability to think and conceptualize about abstract and complex situations concerning the organization


Who are managers ?


Who are managers ?


and complex situations concerning the organizationWhat is

an organization ?







Conceptual Skills

Using information to solve business problems

Identifying of opportunities for innovationContent :Content :Content :Content :Content :Content :Content :Content :

Identifying of opportunities for innovation

Recognizing problem areas and implementing solutions

Selecting critical information from masses of data

Understanding of business uses of technology

Understanding of organizations business model


Who are managers ?


Who are managers ?








Exhibit 1.6aExhibit 1.6a

Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002.


Communication Skills

Ability to transform ideas into words and actions

Credibility among colleagues, peers, and subordinatesContent :Content :Content :Content :Content :Content :Content :Content :

Listening and asking questions

Presentation skills; spoken format

Presentation skills; written and/or graphic formatsWhat is

management ?

Who are managers ?


Who are managers ?








Exhibit 1.6bExhibit 1.6b



Effectiveness Skills

Contributing to corporate mission/departmental objectives

Customer focus

Multitasking: working at multiple tasks in parallel

Content :Content :Content :Content :Content :Content :Content :Content : Multitasking: working at multiple tasks in parallel

Negotiating skills

Project management

Reviewing operations and implementing improvements

Setting and maintaining performance standards internally and externally

Setting priorities for attention and activity


Who are managers ?


Who are managers ?


Setting priorities for attention and activity

Time management







Exhibit 1.6cExhibit 1.6c



Interpersonal Skills

Coaching and mentoring skills

Diversity skills: working with diverse people and culturesContent :Content :Content :Content :Content :Content :Content :Content :

Networking within the organization

Networking outside the organization

Working in teams; cooperation and commitmentWhat is

management ?

Who are managers ?


Who are managers ?








Exhibit 1.6dExhibit 1.6d



Management Skills and Management Function Matrix



Who are managers ?


Who are managers ?








Exhibit 1.7Exhibit 1.7Source: Robbins, Management.


How The Managers Job is Changing

The Increasing Importance of Customers

Customers: the reason that organizations existContent :Content :Content :Content :Content :Content :Content :Content :

Customers: the reason that organizations exist

Managing customer relationships is the

responsibility of all managers and employees.

Consistent high quality customer service is essential

for survival.

Innovation

Doing things differently, exploring new territory, and


Who are managers ?


Who are managers ?


Doing things differently, exploring new territory, and

taking risks

Managers should encourage employees to be

aware of and act on opportunities for innovation.








Changes Impacting the Managers Job



Who are managers ?


Who are managers ?








Exhibit 1.8Exhibit 1.8Source: Robbins, Management.


What is an Organization?

An Organization defined

A deliberate arrangement of people to accomplish Content :Content :Content :Content :Content :Content :Content :Content :

A deliberate arrangement of people to accomplish some specific purpose

Common Characteristics of Organizations

Have a distinct purpose (goal)

Composed of people

Have a deliberate structure


Who are managers ?



Have a deliberate structure







Characteristics of Organizations



Who are managers ?











The Changing Organization



Who are managers ?














Who are managers ?



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Why Study Management?

The Value of Studying Management

The universality of managementContent :Content :Content :Content :Content :Content :Content :Content :

The universality of management

Good management is needed in all organizations.

The reality of work

Employees either manage or are managed.

Rewards and challenges of being a manager

Management offers challenging, exciting and creative


Who are managers ?



Management offers challenging, exciting and creative

opportunities for meaningful and fulfilling work.

Successful managers receive significant monetary rewards for

their efforts.





Universal Need for Management



Who are managers ?









Rewards and Challenges of Being A Manager



Who are managers ?









References :

Stephen P. Robbins and Mary Coulter, Management, 9th ed.

Angelo Kinicki, Brillian K. Williams, Management: A practical

introduction, 3rd ed.

Content :Content :Content :Content :Content :Content :Content :Content :introduction, 3rd ed.

Kreitner, Management.

Richard L. Daft, Management, 9th ed.

Henry Mintzberg, Managerial Work: Analysis from Observation,

Management Science, 18 (October 1971).

American Management Association Survey of Managerial Skills and

Competencies, March/April 2000, found on AMA Web site


Who are managers ?



Competencies, March/April 2000, found on AMA Web site

(www.ama.org), October 30, 2002.

Image by: www.fotosearch.com







Who are managers ?


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