Being able to connect behavior in social channels to transactional shopper data and loyalty initiatives presents significant opportunities for today’s retailers. Integrated CRM and ERP data allows retailers to analyze those interactions for insights into how to improve their chance of success.

Your customers want the flexibility to shop when and where they want to. With an integrated retail supply chain developed with retailers in mind, you will have the benefits of integrated logistics, merchandising, store systems, marketing and point of sale.

There is a wealth of data hitting today’s retail store - from web searches, social media, customer transaction history, industry metrics, historical sales data etc. the challenge is what to do with it and how to use it. Once combined, this data can be used to predict trends, prepare for demand, pinpoint customers, optimize pricing and promotions, and monitor real-time analytics and results.

The Leaders in Retail ERP & CRM

http://www.uxceclipse.com/industry-expertise/retail/info@uxceclipse.com

SOCIAL CRM & ERPPower of Social

EFFICIENT SUPPLY CHAINFlexibility & Reliability

BI & ANALYTICSSmart Retail Data

By combining mobile and point of sale technology with inventory and product data, your sales person can deliver value added service and make sales across the entire store, even to the fitting room door.

MOBILE POSMake it fast

58%

Retailers are looking to save on IT costs by managing existing systems as well as integrating new systems in the cloud. Moving to the cloud also allows retailers to quickly roll out new capabilities across stores and channels and drive technology-based innovation without bearing the cost of internal IT overheads.

HASSLE FREE DEPLOYMENTCloud

Clienteling sees your sales person combine extensive product knowledge with deep customer engagement. This can be delivered through mobile POS solutions that combine product information as well as customer data. By leveraging omni-channel customer data, retailers can create a more personalized in-store or online experience, can better engage their customers and greatly increase customer loyalty.

CLIENTELINGKnow me, WOW me

By implementing mobile devices in stores, retailers achieved:

[1] Keeping Up With The Next Generation Of Store Operations, Retail TouchPoints Survey http://www.retailtouchpoints.com/features/special-reports/exclusive-survey-keeping-up-with-the-next-generation-of-store-operations

of consumers are more likely to be a repeat

customer if the retailer provides them with

targeted, personalized o�ers. [2]

[2] Personalisation Infosys, 2013 Study: Rethinking Retail: Insights from consumers and retailers into an omni-channel shopping experience

of shoppers’ purchasing decisions

are influenced by marketplace reviews

or posts. [3]

[3] UPS Pulse of the Online Shopper, June 2015

78%

65%

[4] UPS Pulse of the Online Shopper, June 2015

58% of retailers use dashboards to focus on developing new

product lines or eliminating older

ones. [5]

[5] Metrics that Matter to Retail CXOs, 2015

49%

55% 46%of retailers plan to adopt cloud

tech for inventory

management tools. [6]

40%of retailers plan to adopt cloud based CRM. [6]

of retailers plan to adopt cloud

tech for e-commerce hosting. [6]

[6] Over 50 Percent of Retails Want to Move to Cloud Tech, John Rampton, Jul 9 2015www.hostt.com/50-percent-retailers-want-move-cloud-tech/

82%of online shoppers

would complete the purchase if they

could return the item to a store or have free

return shipping. [4]

74%of online

customers want packages

delivered to their home. [4]

58%increase in customer

satisfaction. [1]

40%improvement in sta� morale. [1]

35%increased

cross-sells and up-sells. [1]

Global Winner Microsoft Dynamics Industry Partner - Retail 2015

USA+1 212 965 6400

Canada+1 604 899 6092

UXC Eclipse, Microsoft Dynamics and the

At UXC Eclipse, a CSC Company we believe you should start as you mean to continue.

Choose a partner and a platform you can trust and begin your digital journey with the steps that make sense and provide a focus for your business to work towards. 

Your digital transformation will therefore begin in the areas where you see the most value to be gained for your retail business. Find out how UXC Eclipse and Microsoft Dynamics deliver a single platform for digital transformation in retail.

The most effective and profitable way to win your customers’ business is to have the right inventory in the store a the right time. Bring together data on local demographics, shopper behavior and historical sales to ensure you can match demand in every local store.

MERCHANDISING & ALLOCATIONRight stock, right time, right place

[7] Stock-Outs Cause Walkouts, Harvard Business Review, May 2004https://hbr.org/2004/05/stock-outs-cause-walkouts

Your path to digital transformations will lead to change in the way teams and your stores collaborate, how your business processes are executed and how customers are serviced. 

 Begin your journey today and find out how UXC Eclipse and Microsoft Dynamics ERP and

CRM deliver a single platform for digital transformation in retail.

43%of consumers faced with a stock-out will not buy or go

to another store to buy the

item.[7]

DIGITAL TRANSFORMATIONIN RETAIL

A CSC COMPANY

A CSC COMPANY