A FORCE FOR CHANGE

The infinite possibilities of libraries and librarians in the digital age De uendelige mulighetene for biblioteker og bibliotekarer i den digitale tidsalder

Liz McGettigan BA MCILIP ACMI FRSA

About Edinburgh

3 key aspects to our strategy – Physical Social and Digital

“ 3 viktige aspekter til vår strategi - Fysisk Sosial og digital”

•28 libraries

•Prison /Hospital/ care, Secure and children’s Homes •6 Mobile libraries

•Interpretation and Translation Services

Courtesy of Ned Potter - Wikiman

mer enn 150 millioner mennesker vil bli født i år

Courtesy of Ned Potter Wikiman

( de vil bli født inn i en informasjons økonomi)

Courtesy of Ned Potter Wikiman

Verden har aldri endret seg så raskt

( De 10 beste arbeidsplasser i 2010 eksisterte ikke i 2004)

Det er ikke den sterkeste av de artene som overlever, heller ikke den mest intelligente, det er den som er mest

tilpasningsdyktig å endre

Transforming a traditional service - Transformere en tradisjonell service

Structure • Talent spotting (round pegs..) • Rebalance electronic / hardcopy

Self Service/ Supply chain • 14 Locations • 75% of transactions

Rebalanced electronic / hardcopy staffing and resources Efficiencies • Online Services • Reservations notifications postages • Free m&p social media

THE TIME FOR LIBRARIES AND LIBRARIANS IS

NOW Courtesy of Ned Potter- Wikiman

“ TIDEN FOR biblioteker og bibliotekarer IS “

NÅ

Our future customers “ Våre fremtidige kunder “

Digital by Desire We can • Strengthen Edinburgh’s ability to deliver

digital citizens • Promote and support access and skills

for CaTS • Empower through a unified and

engaging electronic citizen experience. • Provide free public access to ICT for all

and the learning required to access it • Further develop Edinburgh’s Digital

Public Library • Recalibrate the relationship between

Council and the individual • To deliver clear information pathways

Continuous digital improvement

• provides improved

functionality

• Enables mobile devices to act as library card.

“ Biblioteket er i lomma “

kontinuerlig forbedring

ansatte tilgang på farten

“ Folkebiblioteket er et senter for offentlige happines første, av offentlig utdanning Neste”

Courtesy of Freak Out, Geek Out, Seek Out: Trends, Transformations & Change in Libraries by David King on Aug 31, 2012

Endre eller dø

Craigmillar – Dec 2012

SAUGHTON PRISION LIBRARY

• Saughton prison library won a prestigious award for its "life-changing" impact on inmates. The library, which opened at Saughton Prison in November 2008, is the only one in Scotland with a waiting list.

• Some 12,500 prisoners passed through its doors in the first year and damage to library books has reduced from 80% to zero since it opened.

• Housed in a purpose-built extension, the library includes designs and fittings that were created and built by prisoners. Images of bright green open spaces – clearly a place prisoners would want to use.

• This project demonstrates and evidences 'changing lives', and has made a huge impact on all the prisoners and the staff working in the prison.

•

Business Hubs

L4U – youth spaces • Libraries in some disadvantaged areas had suffered from an

increasing amount of antisocial behaviour involving young people. The staff team, together with a number of key partners, tackled problems head on by adopting an inclusive and ground-breaking approach to working with excluded children and teenagers.

• • From being plagued by disruptive behaviour, under-age

drinking and vandalism, they adopted a new inclusive approach, where they engaged more positively with young people. Together with many partners, including Lothian and Borders Police and the Duke of Edinburgh Award Scheme, they delivered a programme of imaginative reading, IT and arts activities such as a Computer Crazies Club, a football literacy project and graffiti arts events. Since then, the trouble in the area has dropped dramatically – a 60% reduction in recorded antisocial incidents in the community and the library has won an award from the Scottish Executive Standing Up To Antisocial Behaviour Scheme

• The Service now has 6 Libraries 4 Youth projects in the city bringing an entirely new look and feel to those libraries in disadvantaged areas. Designed, furnished and branded by the young people in those communities. Now relaxing, teen friendly and open space is available for young people to pursue their interests through new books, Graphic novels, DVDs, Playstations and Wii games in the modern Libraries4Youth zone. Special male mentoring, DJ workshops and beauty events feature. By making space for young people to read and relax in their own “Teen Zone” there has been an increase in visits and borrowing of library items, improvement in young people’s behaviour and a positive response from the local community.

Edinburgh Libraries Online

0

1000000

2000000

3000000

4000000

5000000

2008-09 2009-10 2010-11 2011-12 2012 -13

Edinburgh Libraries Physical Visits l

2500000

2700000

2900000

3100000

2008-09 2009-10 2010-11 2011-12 2012 -13

Performance driven

0

2000000

4000000

6000000

8000000

2008-09 2009-10 2010-11 2011-12 2012 -13

ONLINE AND PHYSICAL VISITS

Edinburgh Events Attendance

0

40000

80000

120000

160000

2009-10 2010-11 2011-12 2012 -13

Under 16 Adult

CSE

IIP

Customer first % residents satisfied with the library service

.

Best uk library service identified our key strengths as: • Our range of services for hard to

reach readers • Our cutting edge website and Library

App • Our Engaging social media activity • Committed support from the local

authority.

also referenced in our success were Our online library portal ‘Your Library’ • New library facilities within the city

including Drumbrae Library Hub and plans for a new library in Craigmillar

• Refurbished facilities in Morningside • Prison Library Service • Our range of special reading projects

including those for dyslexic children • services for older readers.

5 Judges concluded that Edinburgh Libraries & Information Services are “innovative on so many fronts, full of energy, bang up to date and unafraid of the future”. Providing “a template for libraries everywhere to be inspired by.”

Best uk bibliotektjeneste identifisert våre viktigste styrker som: Vårt utvalg av tjenester for vanskelig å nå lesere Vår cutting edge nettstedet og Bibliotek App Vår Engasjerende sosiale medier aktivitet Seg støtte fra kommunen. også referert i vår suksess var Vår online bibliotek portal 'Din Library' Nye bibliotek fasiliteter i byen, inkludert Drumbrae Library Hub og planer for et nytt bibliotek i Craigmillar Fornyet anlegg i Morningside Prison bibliotektjeneste Vårt utvalg av spesielle lesing prosjekter inkludert de for barn med dysleksi tjenester for eldre lesere

5 Dommerne konkluderte med at Edinburgh Biblioteker

og Information Services er

"Nyskapende på så mange fronter, full av energi, bang oppdatert og redd for fremtiden ". Gi "en mal for

bibliotekene overalt å bli inspirert av."

The new librarian/ Leader Characteristics • A people person • Passionate • Enthusiastic • Digitally savvy • Visionary • Known for a can do attitude • Culture of innovation

Does • Gets out there • Is at the table • Impresses • Sets the pace • Tackles change • Models the way • Finds champions and partners • Pushes buttons -use the right

language • Presents solutions not problems

If this isn’t you yet - find a mentor!

If this isn’t you yet -read , learn,

get out, develop take risks

CONCLUSION

• There are many diverse communities in the City of Edinburgh and this paper has outlined our approaches to just some of them, all of which are underpinned by our 24/7 virtual library.

• Tailoring buildings, design and layout in

public libraries alongside innovative digital services and new technology has had a clear impact on performance, usage, behaviour and service take up. It has also clearly impacted on sense of community and a sense of investment in those communities.

•

• Working with partners and other information and community learning providers to deliver hybrid/ hub spaces has made service provision more affordable and indeed relevant to individual communities.

• Never has there been a better time to be

involved in libraries, especially if you understand that digital developments and new technology are far from a threat. Rather they provide new opportunities for us to re-imagine ourselves, our spaces and to provide innovative new services

•

Konklusjon

Det er mange ulike miljøer i City of Edinburgh og dette papiret har skissert våre tilnærminger til bare noen av dem, som alle understøttet av vår 24/7 virtuelt bibliotek.

• Skreddersy bygninger, design og layout på offentlige biblioteker sammen med innovative digitale tjenester og ny teknologi har hatt en klar innvirkning på ytelsen, bruk, atferd og service ta opp. Det har også klart påvirket følelse av fellesskap og en følelse av investering i disse samfunnene.

• Samarbeide med partnere og annen informasjon og samfunnet kurstilbydere å levere hybrid / hub mellomrom har gjort tjenestetilbudet rimeligere og faktisk relevant for enkelte lokalsamfunn.

• Aldri har det vært et bedre tidspunkt å være involvert i bibliotekene, spesielt hvis du forstår at digitale utvikling og ny teknologi er langt fra en trussel. Snarere gir de nye muligheter for oss å re-forestille oss selv, våre områder og å tilby innovative nye tjenester

Courtesy of Ned Potter- Wikiman

“Jeg må fortsatt være et kraft for endring”

CONTACT lizzymcgettigan@gmail.com

+4407792918335