a guru or the gang: evaluating the 4 methods of social media agency staffing
DESCRIPTION
Should you hire the guru, or rely on your gang? Is this detailed presentation, Jay Baer - whose firm works with agencies to make their social media programs better - discusses the 4 models for staffing social media in agencies and the pros and cons of each approach.TRANSCRIPT
A Guru or the Gang?The 4 Methods of Social Media
Agency Staffing
@jaybaer #GuruGang
Jay BaerConvince & Convert
www.ConvinceAndConvert.comwww.OneSocialThing.com
digital marketing conference for agencies
Webinar Rate: save $200 today!www.bolo2012.com
code = jbaer200
1. The Greater the Pace of Change, the Greater the Client Interface Requirement.
@jaybaer #GuruGang
2. The Greater the Measurable Granularity, the Greater the Client Interface Requirement.
@jaybaer #GuruGang
3. The More Familiar the Tactic, the Greater the Client Interface Requirement.
@jaybaer #GuruGang
@jaybaer #GuruGang
@jaybaer #GuruGang
Ever-changingGranularly measurableTactically familiar
@jaybaer #GuruGang
Perfect Storm
of Client Interfac
e Requirements
Show me a firm where the social media people aren’t the busiest in the agency, and I’ll show you an agency that isn’t very good at selling social media.
@jaybaer #GuruGang
Social media is much more about doing than it is about making.
@jaybaer #GuruGang
Social media (like SEM/paid search) is largely rooted in arbitrage.
Can you do more or better work for your client than she can do with internal resources, at costs to her that justify your participation?
@jaybaer #GuruGang
1. Sell the Black Box (difficult in social)
1. Create true Economies of Scale
2. Buy cheap labor, prop it up, and sell it for more
@jaybaer #GuruGang
1. What social media services you sell (see presentation: “23 social and digital services you should be selling, but probably aren’t”) http://slidesha.re/MTPMhs
1. How you sell your services
2. How your resources are structured
@jaybaer #GuruGang
The 4 Methods of Staffing Social Media
@jaybaer #GuruGang
Your Firm
Specialty Firm
Specialty Firm
Social Media Services
@jaybaer #GuruGang
Pros Cons
Quick Ramp Up Lack of Control
Best-of-Breed Resources
Slim Margins
Bi-Directional Revenue Pass
Many Client Touch points
Education Reputation
@jaybaer #GuruGang
Social Media Services
Internal social
guru(s)
Agency personnel/a
ccount teams
@jaybaer #GuruGang
Social Media Services
Internal social
guru(s)
Agency personnel/a
ccount teams
@jaybaer #GuruGang
Pros Cons
Ease of Implementation Talent Attraction
Go-to-Person Empires, Management, and Risk
Lack of Agency Background
Lack of Agency Background
Depth of Knowledge Breadth of Knowledge
@jaybaer #GuruGang
Social Analytics
social guru(s)
Category trained agency
personnel/account teams
Community Management
Social Listening
Contests/Promotions
Influencer Outreach
Social Strategy
@jaybaer #GuruGang
Pros Cons
Uses Existing Resources Lengthy Implementation
No Bottleneck Workflow & Communication
Deep Topical Expertise Account Team Coverage
Minimizes Risk Pigeon Holes Staff
@jaybaer #GuruGang
Social media
competent agency
personnel/account teams
Social Media Services
@jaybaer #GuruGang
Pros Cons
Fully Integrates Social Lengthy Implementation
No Bottleneck Leadership
Margin Training Costs
Flexibility Group Think
Which is Right for You?
@jaybaer #GuruGang
First Foray: Outsourced (180 days) 5-10 Employees: Guru
@jaybaer#GuruGang
11-30 Employees (PR focus): The Gang11-30 Employees (adv focus): Guru(s) 11-30 Employees (digital focus): Topical Experts
@jaybaer#GuruGang
31+ Employees (PR focus): Topical Experts31+ Employees (adv focus) Topical Experts31+ Employees (digital focus): Guru(s)
@jaybaer#GuruGang
We Can Help
Social Pros on-call advisory services for agencies
Social/Digital business planning for agencies
Comprehensive social media training
digital marketing conference for agencies
Early Bird Rate: save $200 today!www.bolo2012.com
code = jbaer200
Jay BaerConvince & Convert
www.ConvinceAndConvert.comwww.OneSocialThing.com