Improving Patient Experience - Improving Provider Performance

Who is MedStatix?

Executive Team

Kim Ireland, MSISCEOkim@medstatix.com

Scott HaigesFounderEVP of Strategyscott@medstatix.com

Rosco SchockCTOrosco@medstatix.com

The MedStatix team has been delivering consumer insights since 2002.

The foundations of the MedStatix Patient Experience Platform are the same as those that have delivered over 1 million patient surveys for over 25 pharmaceutical brands, as well as customer feedback platforms and analytics for Fortune-class brands.

MedStatixHistory

Current Problems in Healthcare

Could it simply be a customer service problem?

$700Bin wasteful spending

National HealthcareProblem

12 million Americans are misdiagnosed each year as a result of poor communication between doctor and patient (Baylor College of

Medicine 2014)

Patients are 3 times more likely to leave a practice that they report poor quality relationships with their physician

With every drop along a 5 point scale from very good to very poor, there is an increased likelihood of being named in a

malpractice suit by 21.7% (Fullam et al. Medical Care 47 (5))

The most important factor in predicting who will sue…The quality of the relationship between the patient and doctor

(Medical Economics, July 2003)

8% of doctors account for over 85% of malpractice claim payouts

(Fullam et all. Medical Care 47 (5))

Provider Risk

MedStatix is the disruptive solution.

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Patient Experience Platform

Ability to identify areas of risk in real time and make improvement to directly affect the outcomes in the following areas:Provider Communication * Practice Operations * Customer Service

TechnologyComponents

• Cloud based platform

• HIPAA compliant data exchange

• Mobile optimization for maximum participation

• Fully integrated email platform

• Sophisticated rules engine to scrub/process dataand minimize survey fatigue

• 3-5 min average patient completion rates

Response Rates

Currently, we are seeing 35-45% average response rates which are significantly outperforming CG-CAHPS response rates.

As ambulatory practices react to the current environment of healthcare and are faced with Mergers, Acquisitions, and ACOs our group level functionality will help these practices manage the data at a variety of levels.

Multiple layers of reporting and security options are available to make the data interpretation easy for the end users.

Group Level Reporting OptionsPlatform Highlights

Key measurements for practice and individual

physicians

Higher patient retention rates

Increase word-of-mouth referrals

Ability to address payers shifting to pay for

performance

Better patient compliance with treatment plans

Improves risk profile of the practice

Platform Value& Benefits

What makes MedStatix different?

Specialty-specific Surveys

The MedStatix Patient Experience Platform has been designed in collaboration with leading industry physicians to ensure we are answering the right questions to affect outcomes.

The platform can deliver any specialty-specific survey that will help the practices identify adherence to or deviation from best practices in their field.EMR/EHRs can offer their specialty practices surveys that include:

Primary Care Urology Obstetrics Neurology Orthopedics Bariatrics Cardiology Gastroenterology

CORE Survey

Dr. Pawlson has held high-profile positions in academic medicine and in public policy, quality assessment and payer organizations. He was Executive Director for Quality Innovation for Blue Cross Blue Shield Association, Washington, DC. Prior to BCBSA, Dr. Pawlson was Executive Vice President of the National Committee for Quality Assurance (NCQA), where for over a decade he led the development of its research, measurement and contracting activities, overseeing the ongoing development of the widely used HEDIS clinical performance measures. He also worked on the development of assessment programs for the Patient Centered Medical Homes and ACOs, and as liaison for NCQA to physician groups, including the AMA-led Physician Consortium for Practice Improvement, the American College of Physicians, the American Academy of Family Physicians and the American Academy of Pediatrics.

Gregory Pawlson

MD, MPH, FACP

Bariatric Survey

Philip Schauer, M.D., is Chief of Minimally Invasive General Surgery and Director of the Cleveland Clinic Bariatric and Metabolic Institute Surgery at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. He is immediate Past President of the American Society for Metabolic and Bariatric Surgery.

Philip R. SchauerMD

Gastro Survey

Dr. Peter Cotton is Professor of Medicine at the Digestive Disease Center at the Medical University of South Carolina (MUSC), in Charleston. He founded the multi-disciplinary Center in 1994, which has been repeatedly recognized since then as one of the top programs for Digestive Disorders in the country.

Peter B. CottonMD

OB Specific Survey

Paul Gluck, MD

Fellow of the American College (Congress) of Obstetricians and Gynecologists (ACOG) and past Chairman of National Patient Safety Foundation Board of Directors (2005-2008), after serving as a member of its Board of Directors for 13 years.

Richard Waldman, MDPast President of American College (Congress) of Obstetricians and Gynecologists (ACOG) and chair at St. Joseph’s Hospital (Syracuse) and Director of Performance Improvement

Adrian E. Park MD, FRCSC, FACS, FCS (ECSA) Dr. Adrian Park, an internationally recognized laparoscopic surgeon, is Chairman of the Department of Surgery of Anne Arundel Health System (AAHS). He is the former Chair of Surgery, Dalhousie University and former Chief of Surgery for the Capital District Health Authority.

Dennis Fowler , MD, MPH Director of the Center for Innovation and Outcomes Research (RCIOR) in the Department of Surgery at the Columbia University College of Physicians and Surgeons, Medical Director of the Simulation Center at New York-Presbyterian Hospital/Columbia University Medical Center

Stephen I. Kates, MD Professor of Orthopedics and Rehabilitation, University of Rochester Medical Center, Director of the Geriatric Fracture Center, Highland Hospital, Chief of Oncology, Metabolic Bone and Geriatric Division, Highland Hospital

Choll W. Kim, MD Director, Minimally Invasive Spine Program, Spine Institute of San Diego; Executive Director, Founding Board of Directors, Society for Minimally Invasive Spine Surgery; Associate Clinical Professor of Orthopedic Surgery, University of California, San Diego

T. Karl Byrne, MDMedical Director of the Weight Loss Surgery Program at MUSC. The Weight Loss Surgery Program at MUSC is designated as a Center of Excellence by the American Society for Bariatric Surgery.

Stephen E. DealM.D., FACG, FASGEAssociate Professor of Medicine – University of North Caroline School of MedicineFellow of the American College of Gastroenterology

Eric R. Powers, MD, FACCCardiology, Interventional CardiologyProfessor of Medicine/Cardiology at Medical University of South Carolina; Medical Director, The Cardiology Inpatient Progressive Care Unit; Fellow, Council on Clinical Cardiology; Fellow, American College of Cardiology

Other Physician Advisors

The MedStatix Survey Difference

General Patient Satisfaction Example:

Rating of Quality:

• Explanations the care provider gave you about your problem or condition

The MedStatix Patient Experience Survey in the OB Setting:

How clear was [Provider Name] in explaining the appropriate weight gain you should experience in your pregnancy?

Was this information provided in a respectful manner?

Was [Provider Name] wiling to respectfully review your desired birthing plan with you?

• Provider Communication

• Practice Operations

• Customer Service

Impacting Patient Care

Administrators and Providers using the platform have access to real time information that can produce actionable items to improve the following areas and ultimately affect outcomes in:

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How does it work?

MedStatix Step by Step

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Data Analytics

Benchmark Options:The Practice

The Practice Office Locations

Nationally against all other Practices on the Platform

CG-CAHPS

Benchmarking

Reports automatically emailed based on security settings to the appropriate end users.Automated

Monthly Reporting

- Outlier Reports- Patient

Comments

- Practice Location Reports

- Provider Report Cards

Testimonials

OEM White Label Solution

• Our goal is to help you stand out amongst your competition– We want this to be your patient experience platform, not

ours

• Your practices need this data to make changes to help affect the wasteful spending that is occurring in our nation

• Redefine Patient Engagement and lead the charge beyond patient portals and patient reminder systems. Allow your clients access to data they have been asking for years.

Standout asthe Industry Leader

For Your Channel Manager

White Labeled Marketing Kit Provided• Sales Sheets• PowerPoint Slide Deck

Training Videos Provided• Use of the Performance Dashboard• Interpretation of the Data and Monthly

Reports

FAQ/Help Manual• Accessible off the White-labeled Web

Portal

Patient Survey Support• MedStatix will handle all

issues/questions direct from the patient

Support from MedStatix

For More Information

Kim Ireland, MSISCEO, MedStatix, LLC

 kim@medstatix.com

 717.283.2220 direct717.808.3742 cell

717.207.7676 support 

medstatix.com

Learn how you can help PATIENTS TAKE CHARGE of their healthcare experiences and specialty healthcare PRACTICES IMPROVE by reselling the White Labeled Patient Experience Mobile Survey Platform today.