At Scobie Service, we understand the importance of uptime. � rough the provision of a national help desk and dedicated engineering and maintenance teams, we work tirelessly, act quickly and e� ciently to keep our bakery clients out of trouble. � at’s why a major supermarket chain relies on us to service and manage facilities for over 330 stores across the UK.

At Scobie Service, we understand the importance of uptime. Through the provision of a national help desk and dedicated engineering and maintenance teams, we work tirelessly act quickly and efficiently to keep our bakery clients out of trouble. That’s why a major supermarket chain relies on us to service and manage facilities for over 330 stores across the UK.

www.scobiemcintosh.com

A major UK supermarket chain needed

fresh bread every day. Our engineers helped them rise and shine.

Case Study Morissons AW.indd 1 28/09/2012 17:40

Solutions Worldwide

Project OverviewScobie McIntosh delivered an out-sourced, managed equipment, supply, installation and service solution to 330 supermarkets stores across the UK.

A long-standing contractual agreement is in place with our client which has seen the initial management of 20 stores grow to the 330 stores we support today. At the core of this growth is the ethos to consistently deliver innovative, commercial and operational solutions to the store bakery departments.

Deliverables Negotiation of key equipment prices

Negotiation of Installation fees

Contract Documentation

Agreement on Client/Contractor reporting lines

Agreement on Senior Management Escalation Procedure

Agreement on Payment Schedule

Business Challenge Lack of asset history within the estate

Lack of uniformity of equipment speci� cation

Absence of any reports

No co-ordination between Store Development and Store Services

Poor management of warranty information and values

Case Study:Maintenance Service, UK Major Supermarket Chain

WWW.SCOBIESERVICE.COM

Scobie McIntosh was contracted by one of the UK’s major supermarket chains to deliver service and maintenance to over 330 stores across the UK.

We were subsequently listed as one of its top three suppliers in 2011.

Solutions Worldwide

Solutions

Design and Product Advise

Product Development and Evaluation

Equipment Design and Manufacturing

Equipment Design and Installation

Test Bakery Facility

Major Equipment Repair Facility

Equipment Supply and Installation Partner

Equipment Supply Chain Management

Equipment Installation Programming

Logistics and Fleet Management

Project Management

Commissioning

National Service Partner

Provision of National Help Desk

Dedicated Engineering teams

Dedicated Maintenance teams

In-house parts inventory management

Field Service equipment technical support

The Result

Design and Project Specification

Agreed product development of L Sealers and Water meters

Developed Test Bakery Facility

Created and Recruited for Major Repair Workshop

Equipment Supply and Installation

Negotiated Trading Agreements for Key Equipment

Negotiated Installation fees

Purchase of in-house vehicle � eet to support Installation activity

Achieved Worldwide Award for Key Equipment Supply – 2008

Awarded exclusive distributorship for Key Equipment Supply 2008-2012

National Service Partner

Managing 17,000 service calls annually

Created a “suite” of Key Client Reports

Created a bespoke Asset Management System

Consolidated the parts inventory across estate

Sector-leading response times

Sector-leading � rst � x achievement

Sector-leading Key Performance Indicators

Whether you require routine maintenance, fabric works or a full scale refurbishment, we have all the necessary skills to deliver the service.

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Scobie McIntosh

London Head OfficeGothic House, 3 The Green, RichmondSurrey TW9 1PLt: +44 (0)20 8614 7770 f: +44 (0)20 8940 1593

Edinburgh 1 Broomhills Steading45 Frogston Road East, Edinburgh, EH17 8RTt: +44 (0)131 672 9220f: +44 (0)131 672 1094

LeedsOakwell Business Centre, Dark LaneBirstall, West Yorkshire, WF17 9LWt: +44 (0)1924 432 940 f: +44 (0)1924 432 942