a new approach to customer service. why am i here?
TRANSCRIPT
![Page 1: A New Approach to Customer Service. Why am I here?](https://reader036.vdocuments.net/reader036/viewer/2022062519/5697c0071a28abf838cc5db4/html5/thumbnails/1.jpg)
A New Approach to Customer Service
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Why am I here?
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Why I’m here
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Purpose/Benefits of new Client Relations Mgr. position
Reorganization into a Shared Service Model
Moving from being a reactive organization to being proactive with the services we provide
Fostering a customer-centered focus by understanding Clients needs on a one-to-one basis
Adding value by providing value analysis reporting, problem solving and facilitating change
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How I spend my time
Resources• Services• Operations
Visits• One-on-One• Department Outreach
Meetings
Solutions• Assist w/problems• Activity reporting
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Division of time spent
Problem Solving
Visits
Providing Resources
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Resources
ServicesReq/PO processingRFx needsContract AdministrationVendor ManagementSurplus/Asset Management
OperationsHotlinePurchasing Card PeopleSofteProcurement “Show Me Shop”
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Visits
One-on-OneSpecific projects/issuesTrainingNew EmployeesVendor requests
Department Outreach MeetingsStrategic team meeting, including Dean/Department HeadUnderstanding goals/objectivesProvide reportingAction/follow-up
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Problem Solving
Primary point of contact Quick resolution to phone/email inquires Purchasing Card changes Contract administration assistance Liaison to supplier services
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Q & A
• Q & A• Sharing time – what do you do?