a new architecture for automation - bpm.com...technologies that cios see impacting their strategies...

A new architecture for automationbpmNEXT, April 18th 2018

Neil Ward-Dutton – Founder, Research Director

© MWD Advisors www.mwdadvisors.com 2

What I’ll cover

§ The intelligent automation agenda§ Emerging patterns for business automation§ A fast-changing market§ Your next moves

The Intelligent Automation agenda


So many buttons… which one to push…?


The shift from tech resource scarcity to abundance


A cloud-first world, particularly in developed countries

Companies used 16 SaaS apps on average in 2017, up 33% from 2016. 73% of organisations said nearly all (80%+) of their apps will be SaaS by 2020.

- 2017 survey of 1800+ IT professionals


Competitor abundance: financial services… and beyond


Digital disruption across industriesLogistics & Distribution Retail

Insurance


The price of regulatory compliance failure continues to increase

Infringements of the [GDPR] provisions shall […] be subject to administrative fines up to 20 000 000 EUR, or in the case of an undertaking, up to 4 % of the total worldwide annual turnover of the preceding financial year, whichever is higher.

- EU General Data Protection Regulation, Art. 83


Technologies that CIOs see impacting their strategies

Blockchain

Serverless / microservices

application architecture

VR/AR

Machine learning / AI

IoT

DevOps

Social collaboration

Private cloud

Big data / advanced analytics

Mobile applications

Business process automation

Public cloud

0%

10%

20%

30%

40%

50%

60%

0% 10% 20% 30% 40% 50% 60% 70%

Inve

stig

atin

g po

tent

ial

Core to strategy

Automation patterns


A schematic for work

Task Task

Flow & assignment

ContextGoal

R E S O U R C E S

Inputs

TriggersDecision

Outputs

The work that gets done – three common approaches –How many of the work features are prescribed?

“Exploratory”

“Transactional”

“Programmatic”

GoalSome tasksSome assignments

GoalTask flowAssignment rulesSome tasks

Everything

+ P

red

efin

ed e

lem

ents

–

Task Task

Flow & assignment

ContextGoal

R E S O U R C E S

Inputs

Triggers

Decision

Outputs


The work that gets done – Exploratory Work+

Pre

def

ined

ele

men

ts –

Task Task

Flow & assignment

ContextGoal

R E S O U R C E S

Inputs

Triggers

Decision

Outputs

“Case Management”© MWD Advisors www.mwdadvisors.com 14

“Exploratory”

“Transactional”

“Programmatic”



Everything

The work that gets done – Transactional Work+

Pre

def

ined

ele

men

ts –

Task Task

Flow & assignment

ContextGoal

R E S O U R C E S

Inputs

Triggers

Decision

Outputs

“Workflow”© MWD Advisors www.mwdadvisors.com 15

“Exploratory”

“Transactional”

“Programmatic”



Everything

The work that gets done – Programmatic Work+

Pre

def

ined

ele

men

ts –

Flow & assignment

ContextGoal

R E S O U R C E S

Inputs

TriggersTask Task

Decision

Outputs

“Straight-through automation”© MWD Advisors www.mwdadvisors.com 16

“Exploratory”

“Transactional”

“Programmatic”



Everything


Exploratory Work Automation : Case Management +

Identify Best Next Action with predictive ML models, where work frequency/scale is high and goal satisfaction is a problem

Triage work based on unstructured inputs with AI services, where frequency/scale is high

Externalise decisions with decision management, where frequency/scale is high and transparency and/or agility are key

Task

Flow & assignment

Guidance

R E S O U R C E S

Inputs

TriggersTask

Goal

DecisionIdentify relevant guidance/resources with predictive ML models, where work frequency/scale is high and employee turnover/training is an issue

Streamline interactions with systems of record with attended RPA, where work frequency/scale is high and relevant systems landscape is fragmented


Transactional Work Automation: Workflow +

Flow & assignment

GuidanceGoal

R E S O U R C E S

Inputs

TriggersTask Task

Decision

Streamline interactions with systems of record with attended RPA, where work frequency/scale is high and relevant systems landscape is fragmented

Triage work based on unstructured inputs with AI services, where frequency/scale is high



Programmatic Work Automation

Flow & assignment

GuidanceGoal

R E S O U R C E S

Inputs

TriggersTask Task

Decision

Automate and orchestrate system interactions with unattended RPA, where work frequency/scale is high and relevant systems landscape is fragmented

Automate and orchestrate system interactions with integration platforms, where work frequency/scale is high and relevant systems are amenable to API-based interaction


Externalise task logic with external business logic services, where frequency/scale is high and transparency and/or agility are key


Compartmentalising value delivery (and where new tech plays)

Exploratory

Transactional T T

P P P P P P

AI servicesPredictive ML modelsDecision ManagementAttended RPA

AI servicesDecision ManagementAttended RPA

Decision ManagementExternal servicesUnattended RPAIntegration Platform


Automation strategy

Exploratory

Transactional T T

P P P P P P

AI servicesPredictive ML modelsDecision ManagementAttended RPA

AI servicesDecision ManagementAttended RPA

Decision ManagementExternal servicesUnattended RPAIntegration Platform

Exploratory

Prescribe, automate as much as possible

Use Case Mgt. for exceptions, governance

Augment where viable

Your next moves


The automation technology market is changing fastW

ork

dis

cret

ion

E

T

P

Core / head Supporting / long tail

HIPsAPI Mgt

UnattendedRPA

Workflow

Case Mgt

Packagedapps

Low-code / hpaPaaS

AI servicesPredictive ML toolkits

Decision Mgt

Automation Anywhere Bot Store

Numerous partnerships

Salesforce / MuleSoft

Salesforce Einstein

UiPath, WorkFusion, Blue Prism,

etc


Time to rearchitect your products, if you haven’t already

What§ Shift away from hard-

edged one-size-fits-all product deployments

§ Shift towards collections of independent, self-sufficient runtime services

Why§ Competitive cloud

service delivery§ Flexibility in

product/offering portfolio

§ Unpredictable demand for application/ process automation capabilities


Look to insight and governance as control pointsIntegrated view of performance

Inte

gra

ted

man

agem

ent o

f cha

nge

Integrated

manag

ement o

f change

Exploratory

Transactional T T

P P P P P P

Neil Ward-Dutton, Founder and Research Director@[email protected]

What’s your strategy?

a new architecture for automation - bpm.com...technologies that cios see impacting their strategies...

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