a new drive for growth in asia pacific, middle east and africa · countries – in india,...

A new drive for growth in Asia Pacific, Middle East and Africa

Kevin Taylor President, Asia Pacific, Middle East and Africa, & Global Logistics

November 2013

© British Telecommunications plc

Achieving double digit revenue growth across all three high growth regions

• 75 new logos since the launch of the investment programme

• Expanded infrastructure and network reach across Brazil, Mexico and Colombia

• More than 40,000 customer connections

• Launched BT Ethernet Connect, BT Assure, BT Compute, BT Contact, BT One and BT Conferencing

• Delivered on our 3 year plan to significantly grow our business

• 20 new products and services launched

• 8 new technology showcases

• Launched a Global IP Exchange hub in Singapore

• Established an Asia Pacific Health Practice

• Opened a new global development centre in Malaysia

• 42 new customers signed within the first year

• 9 new products & services

• 3 new network nodes launched in the Middle East

• 12 additional countries now covered in Africa

• New expanded offices in Durban and Johannesburg

• New regional network operations center in Durban

• Significant investment South Africa infrastructure

Asia Pacific May 2010

Latin America November 2011

Middle East & Africa February 2012

3 years ago we launched a series of investments to accelerate our growth in the emerging markets


As a result we have achieved a leadership position in Asia Pacific Recognised as ‘best in class’ and a leader in the Asia Pacific market

Asia Pacific business performance

Positioned by Gartner as a ‘leader’ in the Asia Pacific (2012) and

Global Network Service Providers Magic Quadrant (2013) and

Communications Outsourcing and Professional Services Magic Quadrant

for the 4th consecutive year.

A “leader” in the IDC MarketScape:

Asia Pacific Next-Generation Telecom

- ICT Services 2013 Vendor Analysis

• Best Managed Service Provider

• Best Unified Communications

as a Service

• Asia Pacific Cloud-based Contact

Center Service Provider of the Year’

Featured in the “emerging set of

global service providers” for EMEA,

Americas and Asia, I2012

Awarded the Best Managed Service

Provider at the Telecom Asia Awards

for the 4th year running

2010 2011 2012

# new logos

# of deals

Win rate

Pipeline value

Average dealsize

“BT has been very committed to continuing to invest and enhance its

capabilities in the region. Over the past 12 months, BT has launched

numerous new offerings and service enhancements to its already broad

portfolio of services in Asia Pacific. The new investments announced

today across the wider AMEA region show that BT does not rest on its

laurels but continues to strive for service excellence to better serve its

customers.”

Charles Anderson,

Associate VP and Head of Telecoms & Mobility, IDC Asia Pacific

*Gartner, Global Network Service Provider Magic Quadrant, Neil Rickard and Robert Mason, March 2013 & Gartner, Asia Pacific Network Service Provider Magic Quadrant, To Chee-Eng, Kenshi Tazaki, Vincent Fu & Bjarne Munch,

November 2012 & Gartner, Magic Quadrant for Communications Outsourcing and Professional Services, Eric Goodness, Christine Tenneson, October 2013. Gartner does not endorse any vendor, product or service depicted in our

research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as

statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Since then we have combined our Asia Pacific, Middle East and Africa businesses Where historically trade routes have always been at the heart of doing business

UAE & China Trade up

40%

Chinese investment in

49 African

counties

Expected to generate 44% of global growth by 2025

Rising GDP

Expected to account for 75% of the worlds population by 2030

3 billion people will enter

the middle class by 2030

Population growth

Middle class


Today we are announcing a new drive for growth in Asia Pacific, Middle East and Africa


New ‘value added services’ licenses - enabling an extended portfolio offering

Improved infrastructure - through 5 new IP and Ethernet PoPs, 4 NNIs and enhanced satellite capability

Integrated core portfolio – in security, cloud, mobility services, UCC and contact centres.

Over 5 new industry solutions – e.g. Health Analytics, Point of Sales solutions, Trace

400+ new people – including 300 in key emerging markets such as Indonesia, Vietnam, Malaysia, China, India, Africa, Turkey, Middle East

50+ new industry experts - mainly CPG, FSI, Health, Logistics

Over 60 new professional services people in 11 markets

Delivering Field services across 8 countries – in India, Singapore, Hong Kong, China, Japan, Turkey, Indonesia and South Africa.

New Strategic Service Assurance Centre in Malaysia – providing 24x7 incident management capabilities for complex customers

BT Global Services is investing again to accelerate the growth of our business in Asia Pacific, Middle East and Africa Focussed on 3 investment areas

Capability that is more competitive

2 Greater strength in our people 1

A differentiated service experience

3


It is driven by our customers expanding in Asia, Middle East and Africa

Where we see a target addressable market of £32bn across 3 segments

• 95% are expanding in the region

• Emerging economies like Indonesia, Malaysia, Turkey are witnessing high investments by global multinationals

• US, France, UK and Germany headquartered companies are seen to be the most active

• 89% are expanding in the region or globally

• Nearly 40% of companies in Forbes and Fortune list are headquartered in Asia, Middle East & Africa

• Companies headquartered in emerging markets nearly doubled in the Fortune list between 2009 and 2013

• Driven by an aging population and booming middle class population

• A focus on the expanding health market

• With targeted opportunities emerging from other sectors such as education, financial services, telecom and government

Global multinationals 1 Emerging multinationals 2 Targeted domestic 3

6%

47% 47%

Global multinationals

Emerging multinationals

Targeted domestic

3 years ago Now

6%

40% 54%



Targeted domestic

26% 17%

57%



Targeted domestic

Our business… Our market…


“From our early participation in an innovation ‘Hot House’, TNT was closely involved with the development of BT Global Trace. It is a great example of BT and a customer innovating together to help solve a major industry problem.”

“We were also impressed with BT’s extensive global network, their desire and ability to improve the services continuously through innovation, and in-country resources, particularly in the Asia Pacific region”

Why are they expanding? • Companies are aggressively expanding their production and sales

footprint to tap into the increase in consumer spending • Building new R&D and service facilities to take advantage of the

low cost and highly skilled labour in the region

As a result they need a partner who can… • Help them expand quickly – with an understanding of the local

market in terms of language, regulation and culture. • Help deliver a consistent and reliable global service to their

customers.

“Few companies can offer such world-class, global, innovative and sustainable solutions to help us achieve our ambitious vision and, in this context, we are delighted to be able to continue our partnership with BT”.

Global multinationals 1


“The reason we chose BT Global Services, is that compared to its competitors, it can provide us with more comprehensive programmes and higher levels of services. We highly value the BT investment and commitment as well as its local presence in the Chinese market.”

Why are they expanding? • Decentralise power to share resources and develop new

offerings. • Regional expansion within clusters like South East Asia,

Middle East and Sub-Saharan Africa As a result they need a partner who can… • Offer increased agility and flexibility - to transform themselves

from a local to a global player • Improve efficiency and reducing cost, whilst offering a

consistent and reliable service to their customers

“BT was able to quickly identify Emirates’ business demands as both an airline company driven by efficiency and a customer-centric approach. This deal will significantly enhance Emirates’ ability to deal with customer interactions, leading to increased satisfaction for our customers and better cost control for us.”

Emerging multinationals 2

“BT worked with us to design a managed security solution that fits Kordsa Global’s global network security standardization and management requirements in order to improve our operational reliability. Important factors in selecting BT for this solution were the commitment of the management and a competitive total cost of ownership.“


Targeted domestic 3

“BT was the ideal strategic partner for us with its unique capabilities, local team and global experience. We believe our long-term partnership will help build Ningxia General Hospital into a brand new and world-class digital hospital.”

Why are they expanding? • Some key demographic trends – i.e. aging population and

booming middle class population • The need for core infrastructure like telecom, health, financial

services, e-government and telecom sectors As a result they need a partner who can… • Deliver best in class solution locally – understanding the

nuances of the diverse local markets - to become the best in their home country

• Keen to leverage experience from UK and specific propositions such as telehealth, e Hospital and Health Analytics

“We needed an enterprise-class network that would be able to manage the new demands and handle personal devices on to the network securely. BT helped us achieve these goals and we are proud that our students of all ages can communicate effortlessly from this improved technology”

“BT has enabled us to serve our members more effectively, and personalise the member experience by expanding our touch points. Technology is a key driver in ensuring we manage this transformation and we engaged BT because their technology offers a robust platform that solves multiple challenges and will enhance member experience.”


Recruiting industry experts Our vertical expertise enables us to meet the different needs of customers in different industry sectors

Global Pharma Chem Global Manufacturing

Global Banking and Financial Markets

Global Government Global Health Global Telecom Markets

Global Logistics Global Consumer Packaged Goods

Global Mining, Oil and Gas

These are manufactured, consumer goods that have a quick shelf turnover.

This is focused on the global wholesale market in traditional and IP traffic.

This addresses the whole of the financial services sector.

This addresses the needs of the extractive sector.

These customers focus on the distribution and transport of physical goods and people.

This is focused on the UK Government as well as selected global opportunities.

This is focused on UK healthcare providers as well as selected global opportunities.

These customers produce the world’s physical goods .

These customers produce the world’s medicines.

Global Systems Integrators

These are global systems integrators and business process outsourcing customers.

Greater strength in our people 1


Landscape in 2009

Forecast for 2014

Over the last 4 years Africa has become more connected

Capability that is more competitive 2


“The stakeholders who took part in the consultation were very impressed. Many had been thinking about mobility in their own areas but didn’t know we could help. Now the IT team is really showing value to the organisation.”

“BT Global Services was the most convincing of the worldwide IT companies that competed for our data centre management design contract. Whereas other companies bombarded us with a load of marketing jargon, BT Global Services brought real people and proven processes to the table. They were able to convince us with actual solid examples of their work, especially in mission-critical environments.”

“BT has business experts in industry sectors ranging from pharmaceuticals to financial services. Not geeks but people who really understand the challenges.BT worked untiringly with us to create a transformational architecture extending right across the region. The agility that’s providing will be an increasingly powerful enabler of our corporate growth strategy.”

Through our professional and field services teams Our customers increasingly require an end to end service experience

A differentiated service experience 3


New ‘value added services’ licenses - enabling an extended portfolio offering

Improved infrastructure - through 5 new IP and Ethernet PoPs, 4 NNIs and enhanced satellite capability

Integrated core portfolio – in security, cloud, mobility services, UCC and contact centres.

Over 5 new industry solutions – e.g. Health Analytics, Point of Sales solutions, Trace

400+ new people – including 300 in key emerging markets such as Indonesia, Vietnam, Malaysia, China, India, Africa, Turkey, Middle East

50+ new industry experts - mainly CPG, FSI, Health, Logistics

Over 60 new professional services people in 11 markets

Delivering Field services across 8 countries – in India, Singapore, Hong Kong, China, Japan, Turkey, Indonesia and South Africa.

New Strategic Service Assurance Centre in Malaysia – providing 24x7 incident management capabilities for complex customers

BT Global Services is investing again to accelerate the growth of our business in Asia Pacific, Middle East and Africa Focussed on 3 investment areas


2 Greater strength in our people 1


3

BT Group plc

Gavin Patterson Chief Executive Officer


16

Our journey

2001-2003

Rehabilitation

• Reducing debt

• Restructuring the business

2003-2008

Move to data

• Defend traditional

• Grow “new wave”

2008-2013

A better business

• Cost transformation

• Investing for the future

2013

A better future

• Further cost transformation

• Customer service improvements

• Delivering on investments

Cash flow growth

EBITDA growth

Profitable revenue growth


17

Foundations in place for an exciting future

IT services

IT services

Delivering on our strategy

Fibre

TV & Sport

Mobility

4 G

High-growth regions


18

Reduce net debt

Support pension fund

Drive profitable revenue growth

Grow EBITDA

Grow free cash flow

Invest in business

Progressive dividends

Financial objectives


19

Revenue1

- underlying ex transit

£4,491m

flat

(0.5%)

EBITDA1

£1,434m (4%)

EPS1

6.0p 2%

Normalised2 free cash

flow

£610m up £294m

Net debt

£8,074m down

£963m

Q2 2013/14 group results

1 before specific items 2 before specific items, purchases of telecommunications licences, pension deficit payments & cash tax benefit of pension deficit payments

YoY change

CIO to CEO

The power of collaboration

Luis Alvarez CEO, BT Global Services

21

The challenge of the global CIO … Blocker or Builder?

Global

Empowering leadership. To enable the organisation.

Responsive Available

Responsible

Communications technology lets us survive … and thrive

Conference call in transit

to airport

Podcast to team

Blog on LinkedIn

iPad-based telepresence

to London

Board Papers

Webex with

family

23

Together we deliver the experience that makes this world possible…

At a cost that makes sense

Proper collaboration

Responsible/ Secure

To enable big decisions

QUALITY EXPERIENCE

Ecosystem of Trust

… and make the right choices to turn “OR” into “AND”

Austerity OR Investment

Building our ecosystem of trust.

Growth OR Cost

Global OR Local

Progression OR Transformation

Evolution OR Revolution

A new drive for growth in Asia Pacific, Middle East & Africa

South East Asia

27

BT delivering locally in South East Asia

• Over 28 years experience of operating in South East Asia

• We have 5 geographic hubs in Singapore, Kuala Lumpur, Bangkok, Jakarta & Ho Chi Minh & network presence in all incl Philippines

• Employing over 940 employees

• We have over 300 professional services employees in Singapore offering consultancy & field services to our customers across SEA & AMEA following the integration of BT Front Line

• We have a global development centre in Kuala Lumpur certified by MDEC housing BT’s global delivery capability & research facility – one of only 8 that BT operates around the world

• Our Customer Innovation Showcases in Singapore, Malaysia & Jakarta are just three of 10 in the Asia Middle East & Africa region

• We have a series of immersive video suites in Kuala Lumpur, Singapore and Jakarta which allow our customers to experience the best in Cisco and Polycom video conferencing

• We recently launched our global IP exchange in Singapore

• We recently launched our Health care practice in SEA

• We are accredited locally with Cisco Gold & Avaya Platinum certification & globally with Microsoft

© British Telecommunications plc BT in South East Asia 28

Our presence

Our local investment >

Our customers >

>


Greater strength in our people

• 130 new people – 1070 employees in total (+18%)

• 11 new industry experts – Health, FSI, logistics & GTM

• 20 new professional services


• Deeper domestic coverage – additional nodes being deployed in Malaysia, Thailand and Vietnam, Providing access to emerging markets

such as Laos, Cambodia & Myanmar through extended network capability

• Stronger core portfolio – Integration of our Cloud Compute platform with network and security services to provide seamless end-to-end solutions

• Industry focus – Launch of new services specifically designed to address

the needs of financial services, health, GTM, CPG, Logistics


• Strengthening up our global best practice delivery capability in Malaysia

• Building a 24x7 strategic service assurance centre in Malaysia

BT in South East Asia 29

Our presence


Our customers >

>

>


© British Telecommunications plc BT in South East Asia 30

Our presence


Our customers >

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Malaysia

31

BT delivering locally in Malaysia

• Over 20 years experience of operating in Malaysia

• Employing over 340 people

• Recently establish a Global Development Centre in partnership with the Multimedia Development Corporation (MDeC) responsible for innovation, design & delivery – 1 of 8 that BT operates globally

• Opened a Contract delivery shared services centre delivering critical business functions for global contracts

• Extensive network coverage including 2 GPOPs more than 500 ports

• New Customer Innovation Showcase - one of 10 in the Asia Middle East & Africa region

• We have some key accreditations in the industry including Platinum & FDA Partner for Oracle; Cisco Select Partner

© British Telecommunications plc BT in Malaysia 32

Our presence

Our local investment

Our customers

>

>

>



• 62 new people – 32% increase (plus a further 210 from TSO)

• 1 new industry experts – health focus


• Deeper domestic coverage – enhanced licence

• Stronger core portfolio – (BT Trace, Health analytics, expedite)

• Industry focus – building our expertise in financial services, health, education, CPG


• Strengthening up our global best practice delivery capability in Malaysia through a complex deal helpdesk

• Building a 24x7 strategic service assurance centre in Malaysia

BT in Malaysia 33

Our presence


Our customers

>

>

>

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© British Telecommunications plc BT in Malaysia 34

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China

35

BT delivering locally in China

• We have been active in China since 1995

• We have offices in Beijing, Shanghai, Shenzhen and Dalian

• We have more than 320 employees in China

• BT network covers over 330 cities in China through partnership with China Telecom, China Unicom and CITIC Telecom

• A Service Operations Centre in Dalian - that offers 24x7x365 multi-lingual global incident management and support

• BT China has launched field services capability in house, which does the rack and stack for our MNC customers operating in China


• In China, BT collaborates closely with leading universities in China including Jiaotong and Tsinghua University where we have

a joint lab focusing on supply chain security

• We have 2 customer innovation showcases in Beijing and Shanghai - allowing our customers to experience our technology first hand

© British Telecommunications plc BT in China 36

Our presence


Our customers

>

>

>



• Recruiting over 30 new people

• Including 8 new industry experts

• Including 9 new professional services people


• Deeper domestic coverage – extended reach through our latest IP Connect NNI and layer 2 Ethernet connectivity through new PoP’s in Beijing & Shanghai

• Stronger core portfolio – Integration of our Cloud Compute platform with enterprise applications, network, CRM and security services to provide seamless end-to-end solutions

• Industry focus – Launch of new services specifically designed to address the needs of financial services, health, Global Telecoms Markets, CPG, Logistics


• Strengthening of Field Services in China

• New 24x7 strategic assurance service centre in Malaysia for complex deals

• Improved quality of self-service with pro-active alerts and real time reporting

• Increasing customer satisfaction with lower incident volumes and faster mean time to repair delivered through targeted process improvements

37

Our presence


Our customers >

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© British Telecommunications plc BT in China 38

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Australia

39

Our presence in Australia today

• We have over 25 years experience operating in Australia

• We have 3 geographic hubs in Sydney, Melbourne & Perth

• Employing nearly 400 employees

• We run a 24x7 multi-lingual and multi-channel Service Operations Centre in Sydney - one of 22 that BT operates around the world

• We have a Security Operations Centre in Sydney so we can manage and monitor customers’ communication network security

• Our Customer Innovation Showcase in Sydney is one of 10 in the Asia Middle East & Africa region

• We have a series of immersive video suites in Sydney, Melbourne and Perth which allow our customers to experience the best in Cisco and Polycom video conferencing


© British Telecommunications plc 40

Our presence


Our customers >

>

How we are growing our business in Australia


• Recruiting over 40 new people in health, security, conferencing, unified communications and contact centres


• Health: One of the fastest growing sectors in IT in Australia

• BT has strong experience in health IT originating in the UK with relevance for the Australian market

• Providing integrated care solutions such as telehealth and digital hospitals.

• Security: Staying ahead of security threats is a never ending challenge for IT

• BT’s strength is in the management of security through our Global Security Operations Centre based in Sydney

• We partner with leading vendors for managed security solutions

• Conferencing:

• BT Dolby will transform how people communicate over the phone

• Unified Communications & Contact Centres: Multichannel contact centres and unified communications are yet to be fully utilised in the Australian market

• Providing innovative customer solutions such as BT Cloud Customer

Experience Platform

41

Our presence


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Our customers are global multinationals and large Australian domestic organisations


Our presence


Our customers >

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Hong Kong

43

BT delivering locally in Hong Kong

• Over 28 years experience of operating in Hong Kong

• Our office serves as the regional headquarters for AMEA and falls within the sub-region of North East Asia

• We have 3 geographic hubs for North East Asia in Hong Kong, Greater China and South Korea

• Employing over 240 employees

• We are proud to have one of the few data centres available on Hong Kong Island in Warwick House, which covers 70,000 square feet - one of 45 that BT operates around the world

• We have a Operations Centre in Hong Kong so that we can manage and monitor our voice trading clients

• Our Customer Innovation Showcase in Hong Kong is one of 10 in the Asia Middle East & Africa region

• We have a series of immersive video suites in Hong Kong and Seoul, which allow our employees to experience the best in Cisco and Polycom video conferencing

• We are accredited locally with Cisco Gold & Avaya Platinum certification

© British Telecommunications plc BT in Hong Kong 44

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Our customers >

>

Q & A >



• Recruiting over 40 new people

• Including 5 new industry experts



• Enhanced voice and collaboration services – including new SIP Trunking capability for low cost voice and high quality video conferencing via our regional platform-agnostic video-conferencing bridge

• Stronger core portfolio – integration of our Cloud Compute platform with enterprise applications, network, CRM and security services to provide seamless end-to-end solutions

• Industry focus – Launch of new services specifically designed to address the needs of financial services, Global Telecoms Markets, CPG, Logistics



• Increasing customer satisfaction with lower incident volumes and faster mean time to repair

• Improved quality of service with pro-active alerts and real time reporting

BT in Hong Kong 45

Our presence


Our customers >

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>

Q & A >


© British Telecommunications plc BT in Hong Kong 46

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Q & A >

“For us at Kellett, it’s all about making sure that our students have the best

learning experience and we know that technology now plays a huge role in enabling that. Our goals were to ensure that our three campuses benefited from the latest in video conferencing facilities and were equipped with consistent and high speed wireless. In achieving this, we needed an enterprise-class network that would be able to manage the new demands and handle personal devices on to the network securely. BT helped us achieve these goals and we are proud that our students of all ages can communicate effortlessly from this improved technology Simon Giddings Ciaran Harrington Head of Senior School, Head of Pok Fu Lam Prep School Kellett School Kellett School

“BT is helping Desigual expand the business into four critical markets like

Hong Kong, China, Singapore and Japan. BT’s retail in a box managed network service allows Desigual to focus on the business while BT manages the complexity of technology.

Desigual

“

“

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India

47

India’s strength in the global economy is driving our customers investment strategy

Global MNCs continue to expand in India

• India remains an attractive destination for Global MNCs and they are now targeting Tier-II, Tier- III cities

• According to UN estimates FDI in India is expected to rise by 15% in 2013

• Tholon’s Index ranks India as the No.1 outsourcing destination yet again

Indian MNCs aggressively growing overseas

• According to Grant Thornton report the total value of outbound deals (Indian companies acquiring businesses outside India) between July to September 2013 were US$ 3.33 billion

• As per USIBC Indian investments in US has reached $11billion

Domestic economy on a strong foundation

• As per Mckinsey, by 2025, India will be the world’s 5th largest consumer market worth $785 bn

• Indian healthcare industry is expected to grow at a CAGR of 20% to reach $280 bn in 2020

• By 2020, Indian insurance industry expected to be amongst the top three life insurance markets and top 15 non-life insurance markets

© British Telecommunications plc BT in India 48

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Pepsi planning to invest $5.5 bn in India by 2020 Philips spends $15 mn in developing innovation centre in Noida

Aditya Birla Group is intending to invest around US$ 1 billion to set up a chemical/fertiliser plant in the US.

India is an integral part of our strategy to build and deliver world class solutions for our customers

Our Global Development Centre

• The centre is designed to further enhance BT’s ability to design and deliver world class service to its customers and support its expansion in high growth region

• This centre is operated by BT TSO, the Technology, Service & Operations organisation supporting all of BT Group’s lines of business.

• This facility is part of BT’s global network of development centres in Ipswich (Adastral Park), Belfast, Cardiff and Glasgow in the UK and Kuala Lumpur

Our Global Operations Centres

• We run a Global Operations Centre in Gurgaon to support existing centres in Hungary, Brazil and China

• We also run contract delivery services for our customers in Gurgaon. This centre supports our customers globally.


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Building local capabilities to provide services with world class services with global reach, delivered locally

• Over 25 years experience of operating in India. Acquired telecom licenses in 2007

• We have geographic presence in New Delhi, Gurgaon, Bangalore, Mumbai ,Pune & Chennai

• We have 24x7 Security Operations Centre in Noida and Gurgaon to manage security environments of customers

• Our Customer Innovation Showcase in New Delhi is one of 10 in the Asia Middle East & Africa region

• We work closely with our partners like Cisco, Avaya, Microsoft amongst others to provide an end-to-end solution to our customers


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BT continues to invest in building strength and depth across India to serve our customers


• Deeper domestic coverage – two additional POPs (Chennai & Delhi) and a second NNI are being deployed in India

• Stronger core portfolio – launch of our Cloud Compute platform and integration with enterprise applications, network, CRM and security

services to provide end-to-end solutions

• Industry focus – Launch of new services specifically designed to address the needs of financial services, health, Global Telecoms Market, CPG, Logistics


• Strengthening of Field Services in India



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BT continues to invest in building strength and depth across India to serve our customers


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Japan

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BT delivering locally in Japan

• 28 years’ experience of operating in Japan – BT was the first foreign telecom company to have an office in Tokyo

• We run a 24x7 multi-lingual and multi-channel Network Operations Centre & Service Desk in Tokyo

• We have strong network capacity with more than 1,500 harmonized ports providing coverage at more than 1,200 sites.

• We have voice nodes in Tokyo supporting both inbound and outbound voice

• We have data centre space in Tokyo for managed hosting services. The facility is best in class and exceeds UTI Tier 3 requirements

• Our new Customer Innovation Showcase in Tokyo is one of 10 in the Asia Middle East & Africa region

• We have a series of immersive video suites in Tokyo allowing our customers to experience the best in Cisco and Polycom video conferencing

• We are accredited locally with Cisco Gold certification

• We are a leader in the financial services sector where we have a key OEM partnership with Hitachi for our BT Unified Trading solution

• We have strategic partnerships with leading Japanese IT companies

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• Around 20 new people – including 4 new industry experts and 5 new professional services people


• Stronger core portfolio – launch of local Cloud Compute platform and

integration with enterprise applications, network, CRM and security services to provide seamless end-to-end solutions

• Industry focus – Launch of new services specifically designed to address the needs of financial services, health, Global Telecoms Markets, CPG & logistics


• Strengthening of Field Services in Japan




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Middle East & North Africa

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BT delivering locally in MENA

• Operating in the Middle-East since 1985

• Main offices in UAE (Dubai) and Saudi Arabia (Riyadh). Establishing new presence in Qatar in January 2014

• Employing over 260 employees across the region, with on the ground staff also in Morocco, Egypt, Oman and Pakistan

• Providing services in 21 countries through 11 Points of Presence

• Stronger core portfolio – in security, Contact Centre, Unified

Communications, Cloud Compute,

• BT has created its first R&D Centre in the Middle East and Africa in collaboration with Khalifa University and Etisalat.

• Strong partnership with global vendors across the region including Cisco and Avaya Gold Certification,

• Our Customer Innovation Showcase in Dubai will be one of 10 in the Asia Middle East & Africa region,


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• Recruiting around 20 new people including new industry experts professional services people

• Establishing BT’s Global Centre of Excellence for the airlines industry in the UAE”


• Deeper regional coverage with new POPs being deployed and improved

VSAT capability.

• Stronger core portfolio - establishment of a regional cloud compute capabilities to service the requirements of Global Multinationals and Emerging Multinationals operating in the region - integrated with network, collaboration, CRM and security services to provide seamless end-to-end solutions

• Industry focus – Launch of new services specifically designed to address the needs of financial services, health, GTM, CPG, Logistics


• Increasing the service management capability across the region in terms of tools, people and processes

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> Supporting over 200 major enterprise customers at more than 1,300 locations.

• 3 of the top 5 airlines in the region are customers of BT

• 3 of the major regional banks are customers of BT

• 42 new global customers trusts BT for critical infrastructure across the region

Sub Saharan Africa

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BT delivering locally in Sub Sahara Africa

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> • Over 21 years experience of operating in Sub-Saharan

• Of the 53 countries in Africa BT has legal entities in 32

• We have 3 regional offices and network PoPs in the key metropolitan areas of Johannesburg, Cape Town and Durban

• Networks and customer support delivered from service centre in Durban, one of the first ITIL compliant service centres in South Africa. Providing 24 x7 x 365. Servicing Middle East, Africa, Turkey

• BEE, committed contribution minded investment in local market development

• SA MPLS and Ethernet extensions providing national coverage

• Voice node providing national voice network and SIP trunking with own number range and portability

Investing in the future

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> • Investing in social responsibility programmes, supporting over 15 NGOs, a graduate programme and an international trade

development initiative with the UK

• Introducing innovative products and solutions from our rich global portfolio, covering all areas, including Unified Communications, Next Generation Voice and Video and Global Ethernet.

• New offices in Durban and Johannesburg

• Building in-country expertise to help drive growth across the region including highly skilled BT Advise professional services consultants.

• Centre of Excellence - Customer Innovation Showcase in Johannesburg which is one of 10 in the Asia Middle East & Africa region

• We have a series of immersive video suites in Johannesburg, Durban and Cape Town which allows our customers to experience the best in Cisco and Polycom video conferencing

BT thought leadership in the in ICT market through local investment

In February 2012, we announced the following investments in our own infrastructure:

• International routing facility at Melkbostrand SAT3 landing station, providing for direct access to subsea cable, connecting Africa to the world

• Investment into FibreCo’s new network connection between Cape

Town and Johannesburg, turning BT into the first global operator in control of its own network infrastructure in South Africa

• Network interconnection with Internet Solutions, expanding network reach into Angola, Botswana, Ghana, Kenya, Mauritius, Mozambique, Namibia, Nigeria, Tanzania, Uganda, Zambia and Zimbabwe

• Data Centre services deployed via own infrastructure and strategic partner facilities in the region

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Today we are announcing:


• Recruiting around 30 new people including 5 industry experts and 4 new

professional services consultants


• Deeper domestic coverage – three new additional POPs being deployed on

our fibre backbone, improved access, new optical and internet services, and

VSAT coverage

• Stronger core portfolio – launch of our Cloud Compute platform with access

nodes in the 3 major cities and integration with enterprise applications,

network, CRM and security services to provide seamless end-to-end

solutions

• Industry focus – Launch of new services specifically designed to address the

needs of financial services, health, Global Telecoms Markets, CPG, Logistics


• Strengthening of Field Services capability in South Africa

• Improved quality of self-service with pro-active alerts and real time

reporting

• Increasing customer satisfaction with lower incident volumes and faster

mean time to repair delivered through targeted process improvements

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Investing in the future

BT delivering locally in South Africa

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Business relationships providing global connectivity

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Eastern Mediterranean

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BT delivering locally in Turkey

• Operating since the mid 2000’s in Turkey

• Currently employing 40 people

• Istanbul a regional hub serving customers in Turkey, Greece, Israel, Malta and Cyprus

• Run a 24x7 Network Operations Centre in Istanbul

• Licensed for; Data, Internet, Satellite and Voice services in Turkey

• ISO27001 certified for licensed services

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• Recruiting around 15 new people

• Including 1 new industry expert



• Deeper domestic coverage – additional POPs being deployed and improved access through new partnerships

• Stronger core portfolio – launch of global voice VPN services, SIP Trunking and cross portfolio integration across network, unified comms and CRM services to provide seamless end-to-end solutions

• Industry focus – Launch of new services specifically designed to

address the needs of financial services, health, GTM, CPG, Logistics


• Strengthening of Field Services in Turkey


• Increasing customer satisfaction with lower incident volumes and

faster mean time to repair delivered through targeted process improvements

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A new drive for growth in Asia Pacific, Middle East & Africa

a new drive for growth in asia pacific, middle east and africa · countries – in india,...

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