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A new look

Are you sure that you have done everything to further reduce ground handling cost?

Let’s share some fresh perspectives to evaluate new cooperation opportunities?

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From relationshipto partnership

Every customer has specific, individual requirements

Swissport believes in partnership through mutual trustand transparency

Strive to add value for our customers

Let us show you how Swissport can become your preferred “myport” service provider

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Benefits

Partnership

advantages

Partnership

advantages

Financial benefitsFinancial benefits

• Lower handling costs through economies of scale and better predictability through long-term contracts

Operational benefitsOperational benefits

• Highest reliability and security standards through harmonized, transparent service level agreements

Strategic benefitsStrategic benefits

• Reduced business risks and ability to focus more sharply on core business activities

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Tailor-made solutions

From relationship to partnership

Add

ed

Val

ue

Single station

Regional package

Network package

Hub management

Full outsourcing

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Concept

You remain in the driver’s seat and receive support from us in...

... maintaining quality on a high level

... managing your stakeholders and possible frictions

... negotiating sustainable union agreements

... process integration and change management

... any consulting matter

and you keep control of the product in your hands

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ProductProduct

Flexibility

Responsibility borderline tobe agreed on

Customer

Define ...Define ... Control …Control … Purchase ...Purchase ... Execute ...Execute ...

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Service range

Pax / ramphandling

Aviation security Executive aviation

Cargo handling & ULD Management

Station management /supervision

Financial mgmt

Purchasing serviceson behalf of A/L

ATO Training

E-Services & CUSSQuality

management Operations (network)and hub management

Consulting Fueling Maintenance

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Count on…

Quality performance checks

SLA templates and audit experience

Rostering and HR planning tools

Legal advice and appropriate wordings

Spreadsheets and simulation models

New technological solutions (e.g. SSD/CUSS/web check-in)

Experience sharing

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Track record

Regional Frame agreements with different carriers (i.e. KM)

Network Global arrangements (i.e. AF/KL)

Hub mgmt Zurich/SWISS; Kiev/Air Ukraine; JNB/SAA

Outsourcing Different deals/stations (i.e. United-Cargo in the US)

Joint venture PrivatAir, QAS, GAP, Cyprus, as well as Japan & China

Cooperation Global SSD/CUSS/web check-in technology with SITA

Franchising Greece, Sudan, Algeria and other destinations

Integrations CSC, Groundstar, Checkport, NASS, and more to come

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Process

Scope: what is in/out

Network and stations

Transparency

Management attention

Areas of conflicts

Scope: what is in/out

Network and stations

Transparency

Management attention

Areas of conflicts

Potentials

Benchmarking

Project management

Internal support/hurdles

Stakeholder management

Potentials

Benchmarking

Project management

Internal support/hurdles

Stakeholder management

Confidentiality Agreement or MoU

Exchange of data

Impact on various units

Rollout simulations

Confidentiality Agreement or MoU

Exchange of data

Impact on various units

Rollout simulations

Commitments

Definition of test areas

Legal framework

Nomination of people

Start

Commitments

Definition of test areas

Legal framework

Nomination of people

Start

1) Facts & figures

2) E

valu

atio

n

phase

3) Feasibility

study

4) C

ontract

ing

and te

st

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Summary

Future-oriented packages to further reduce cost

Profit from our experiences gained and based on concrete examples

It’s now time for a dialogue to discuss “myport” (either with our Global Key Account Management Team or over e-mail: contact@swissport.com)