a new way to comfortably and accurately monitor, optimize and allocate your telecom costs gertrude...

A new way to

comfortably and accurately

monitor, optimize and allocate

your telecom costs

GERTRUDEGestion

Environnement

Réseau

Télécom Ressources

Utilisation

Dépenses

Evolution

Information

Actions

BenefitsData

Data

Data

FROM DATA TO BENEFITS

GERTRUDE - Solving your telecom-costs management challenge 2Version 72e

Who is Toni Lazazzera - Tmanco – GERTRUDE ?

Toni Lazazzera (see www.linkedin.com for full curiculum)

HES electronic engineer, postgraduate in IT & Telecom (EduSwiss)

1988-1999: 11 years at LOGITECH. Last 6 years as telecom manager (Europe then Global)

1999-2002: 4 years at INS as telecom consultant for large customers (see www.ins-group.ch)

Feb.2003: founded own company Tmanco

Tmanco – Telecom Management Competence (see www.tmanco.com)

Expertise in all areas of Telecom management

Special focus on cost management, contract negotiations and process optimization

Core value: independence from any service provider or product manufacturer

GERTRUDE (see also www.tmanco.com > GERTRUDE)

A new type of tools called TTCM (Total Telecom Cost Management)See also http://www.aberdeen.com (search for “TTCM”)

Gestion Environnement Réseau Télécom: Resources, Utilisation, Dépenses, Evolution(Management of Telecom Network Environment - Resources - Usage - Spending – Evolution)

Born in 1997 and continuously improved1997: initial version, developed for own needs as telecom manager, as part of a diploma-work

1999-2002: improvements and usage for large administrations

Since 2002: packaged and positioned by Tmanco as a solution for telecom cost management

Modules for various providers / services (fix telephony, mobile, leased lines, etc.)Family of modules expanded according to market trend and demands

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Your goal: optimize costs, automate cost allocation, ...?

Ensuring proper management of the telecom budget, means:

Pay only what we orderedCheck invoices against orders, check discounts/conditions against contracts

Order only what we use, and use only what we needCost-awareness and self judgment, delegate cost-supervision

Choose the most adequate technologies, services, providersProper mix of cost, quality, reliability, flexibility

Ensuring proper cost allocation, means:

Accounting through internal systems (eg: SAP) to the business-units, efficient and accurate process

What are your goals ? What are your priorities ?

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Your reality: high number of invoices, loosing visibility, ...?

What is your reality ? What are your challenges or difficulties ?

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The GERTRUDE approach to addressing this challenge

Use the data available from providers

Electronic bill details, real costs charged

Advantages compared to conventional “Call accounting” systemsDoesn’t require hardware to collect CDR generated by the PBXs

Doesn’t require to maintain rate-tables (time-consuming, inaccurracies).

Includes all phone lines & extensions, in all locations, even if not going through a PBX.

Includes all phones: conventional, VoIP, mobiles.

Structure the data available from the client

Inventory of legitimate invoices, phone-lines, mobiles, leased-lines and other objects appearing on the provider’s invoices

Combine both provider’s and client’s data

Cross-link, structure the data, prepare for flexibility

Exploit OLAP functionalities to explore that data

OLAP = Online Analytical Processing (technology used by Business Intelligence tools such as Business Objects, Cognos, SAS, etc.)

Drill-down, slice, dice, dynamic, interactive, intuitive, fast

Enables discovery of often overlooked information, easy setup of custom reports

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GERTRUDE turns your data into information

More than just a tool: a process and activities assisted by a tool !The tool automates the integration of provider’s and client’s data,and enables extensive reporting

Preparing good data & interpreting reports are essential to getting quality and valuable information.

This is why Tmanco recommends to take GERTRUDE as a service and not just acquire it as a tool.

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GERTRUDE turns your data into information

More than a tool: a set of tools to manage the various activities

Maintain inventories of invoices,phone-lines,leased-lines,mobiles, etc.Simple and decentralized lists (Excel files, decentralized, maintained by different people)

Structured, user-friendly and common philosophy to allow automatic re-usability

Encompass your various providers & servicesA module for each provider/service, all with common approach and structure

Flexibility to add or adapt to your changing environment (new provider, different data)

Including original tools to prepare and follow-up your budget or projectsHelps reduce the administrative overhead and increased accuracy of common tasks

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GERTRUDE aims to satisfy various types of customers

For the IT/Telecom manager

Know the costs, how they are distributed among services, the trend

Identify areas for optimization

Help prepare and control budgets

For the Telecom engineer/technician

Help for dimensioning, identify anomalies

Motivation/justification for upgrades, networking, cancellations

For the finance controller or accounting

Verification of invoices, check if legitimate, errors

Finance analytics, cost per dept, business unit, location, etc.

Automate internal cost allocation, reduce processing cost and improve reliability

For the department managers, or the managers of the cost centers

Receive detailed report on cost being allocated (eg: cost per mobile, per month).

Enables people to play an active role in cost-controlling and reduction

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Next steps with Tmanco and GERTRUDE

Initial spot-analysis and analysis-report

Tmanco uses its expertise and GERTRUDE to perform an in-depthanalysis of one or more services of your choice (fix telephony, mobile, both, etc.).

You receive a report presenting key findings and recommendations for potential cost-optimizations, anomalies or other improvements.

This analysis, based on a sample set of months, brings you an enormous level of insight into your spending, with minimum budget and resources. The report brings you immediate benefits with straight and pragmatic recommendations. It helps you make informed decisions and gives you more power for negotiations with providers.

Further analysis and custom environment

After the spot-analysis, you also have a better understanding of what you can get from Tmanco+GERTRUDE and what type of service is best for your organization.

Repeat the analysis at regular intervals and/or with other services (eg: mobile)

Adopt the GERTRUDE approach to transform your internal processes for the management of your telecom costs, from inventories-management, invoice verification, cost-allocation, cost-optimization. Tmanco can help you define, implement and run such an environment, including the processes, tools, training and coaching.

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What the analysis-report will tell you

How much can we trust the data and therefore the resulting reports ?

What is included or missing on the electronic bill ? (invoices, lines,...)

Does the electronic version match the paper version ? Are the reports plausible ?

What is included or missing in the client’s data ?

What is the big picture ?

Where is the money going ? Cost, minutes, calls, lines, etc. per category ?

What is the trend ? Can we observe a correlation with known events ?

View specific information or in specific ways relevant to the client’s context.

Where could I reduce the costs and how much ?

Zoom into high cost positions or categories, keeping the client’s context in mind.

Review areas which usually present high cost with good optimization probability (e.g.: fix-to-mobile, high fix costs for line-rental, traffic to own destinations, etc.).

Evaluate potential savings. Recommendations for action plan.

Are there any anomalies – Technical or Financial ?

Look for common anomalies such as: very long calls (24h), calls to premium nb. or other blocked nb., high nb. of calls, lines apparently not used, possible abuse,etc.

Check invoiced costs, applied tariffs, discounts.

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GERTRUDE Sample report

Client’s data: list of extensions

Links the extension to Organization, Department, Service, etc.

Other lists include invoices, phone-lines, locations, ...

Output:Provider’s data (cost)combined with client’s data

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Sample output (Fix telephony)

Costs per various levels of detail

Per invoice, per phone-line, per site, per category (eg: fix-to-mobile),per extension, etc.

Validation of legitimate objects (invoices, phone-lines)

Indicates invoices or phone-lines appearing on the invoice but not present in client’s data or outside the validity period defined by the client (eg: line has been cancelled but still billed)

Cost per phone-extension

Net cost per extension, per cost-centerAll extensions, even those with “hidden number”, for all extensions even if no PABX or SOHOFor each extension: longest call, most expensive, nb. minutes, nb. calls

OnNet Traffic

Indicates cost and traffic between client’s locations as well as to the group of client’s mobile phonesSupport for decisions such as networking, VoIP, CMN, GSM Gateways.

Extract a list of calls

Date, time, calling extension, called number, duration, cost, etc.

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Questions, feedback and next project checkpoint

Questions

Need further information ? Details ? Demo ?

Feedback

Was this presentation helpful to you ?

Do you feel the team Tmanco+GERTRUDE can help you “Solve your telecom-cost management challenges” ?

Do you feel a “Spot-analysis + exec. summary” can have an acceptable ROI ?

Next steps

What would be your preferred way to move forward with Tmanco+GERTRUDE ?

Do you feel ready to move forward ? Now ? Later ? When ?

Next checkpoint

Date, objective, participants, action-items

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Thanks for your attention

This presentation can be viewed and downloaded from www.tmanco.com > GERTRUDE

a new way to comfortably and accurately monitor, optimize and allocate your telecom costs gertrude...

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