a practical guide to cynefin
TRANSCRIPT
![Page 1: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/1.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
Presented at #lascot16
A PRACTICAL GUIDE TO CYNEFIN
![Page 2: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/2.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISION MAKING
![Page 3: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/3.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MOST DIFFICULT DECISION THIS WEEK
![Page 4: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/4.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
STARTING A DISTILLERY
![Page 5: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/5.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
HIPSTER
![Page 6: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/6.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISION MAPPING
![Page 7: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/7.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE YEARLY
Mission
Critical? Someone knows
but I don’t? Interesting? Risky?
Frightening?
![Page 8: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/8.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE MONTHLY
Near Future?Operational
Needs? Challenging? Things To Try?
![Page 9: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/9.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE DAILY
Variable Work?Who You Gonna
Call? Routine Work? Incidents?
![Page 10: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/10.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE ATYPICALLY
Unexpected?Distractions?
Exciting? Emergency?
![Page 11: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/11.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
– GEORGE BOX
“Essentially, all models are wrong, but some are useful.”
![Page 12: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/12.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
![Page 13: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/13.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
Use a different color stickie.
Write down a few adjectives that describe this corner.
![Page 14: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/14.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
Use a different color stickie.
Write down a few adjectives that describe this corner.
![Page 15: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/15.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
Use a different color stickie.
Write down a few adjectives that describe this corner.
![Page 16: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/16.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
Use a different color stickie.
Write down a few adjectives that describe this corner.
![Page 17: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/17.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
Sensemaking Framework
![Page 18: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/18.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
EVERYBODY KNOWS
NEED AN EXPERT
SOLUTION EMERGENT
OUT OF CONTROL
Sensemaking Framework
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
![Page 19: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/19.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
![Page 20: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/20.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
What kind of organizational structure do you want to have in each domain?
ORG STRUCTURECentral Distributed
![Page 21: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/21.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
What kind of leader do you want to have (or be) in each domain?
AUTHORITYCommand Facilitation
![Page 22: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/22.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN & LEADERSHIP
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTICCoordination
CollaborationFacilitation
Command
![Page 23: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/23.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
LEADERSHIP / ORG STRUCTURE
Central Distributed
Command FacilitationORG STRUCTURE
AUTHORITY
OBVIOUS COMPLI-CATED COMPLEXCHAOTIC
![Page 24: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/24.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
What motivates in each domain?
MOTIVATIONExtrinsic Intrinsic
![Page 25: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/25.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
GAMES FOR FUN
![Page 26: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/26.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
REWARDS FOR SUCCESS
![Page 27: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/27.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
REWARDS TAKEN AWAY
![Page 28: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/28.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
FINANCIAL INCENTIVES
![Page 29: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/29.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CHOICE INCENTIVES
![Page 30: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/30.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MOTIVATION
IntrinsicMOTIVATION
OBVIOUS COMPLI-CATED COMPLEXCHAOTIC
Extrinsic
![Page 31: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/31.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
ORGANIZATIONAL PATTERNS
Extrinsic IntrinsicMOTIVATION
OBVIOUS COMPLI-CATED COMPLEXCHAOTIC
Central Distributed
Command FacilitationORG STRUCTURE
AUTHORITY
![Page 32: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/32.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
A TIME WHEN THINGS DIDN’T GO WELL
![Page 33: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/33.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
●What domain were you in? ●What leadership styles
were in use? ●How were decisions being
made?
A TIME WHEN THINGS DIDN’T GO WELL
Had you applied what you n ow k n ow a b o u t t h e domain, how might it have turned out?
![Page 34: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/34.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
RESOURCES
END OF DAY 1
https://hbr.org/2007/11/a-leaders-framework-for-decision-making
![Page 35: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/35.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
RESOURCES
“Drive” by Daniel Pink - http://amzn.to/1LWkKhI
“Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1
“Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq
“Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9
“The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ
“Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX
“Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy
“The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus
“Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ
“Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ
Job Characteristic Theory - https://en.wikipedia.org/wiki/Job_characteristic_theory
Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory
ERG Theory - https://en.wikipedia.org/wiki/ERG_theory
Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory
Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y
Deming’s Key principles - https://en.wikipedia.org/wiki/W._Edwards_Deming#Key_principles Self-determination Theory - https://en.wikipedia.org/wiki/Self-determination_theory
Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem
Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf
Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why-incentive-plans-cannot-work Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http://courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf
NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html
How Diversity Makes Us Smarter - http://www.scientificamerican.com/article/how-diversity-makes-us-smarter/
Characteristics of Knowledge Work - http://www.whatsbestnext.com/2012/02/6-characteristics-of-knowledge-work/
Drucker on Knowledge Workers - http://www.forschungsnetzwerk.at/downloadpub/knowledge_workers_the_biggest_challenge.pdf
![Page 36: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/36.jpg)
THANK YOU!
DIANE ZAJAC-WOODIE [email protected] @AGILESQUIRREL
DOC NORTON [email protected] @DOCONDEV
![Page 37: A Practical Guide to Cynefin](https://reader034.vdocuments.net/reader034/viewer/2022051520/58736b811a28abe7648b7d37/html5/thumbnails/37.jpg)
DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
Presented at #lascot16
A PRACTICAL GUIDE TO CYNEFIN